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The Trusted Knowledge Platform for Enterprise AI September 2026 NASDAQ: EGAN EARNINGS CALL SLIDES
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| 2 Safe Harbor statement This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the first quarter of fiscal 2027 and fiscal 2027 full year ending June 30, 2027; our beliefs regarding the validity of our business strategy; our investment in AI customer business; the expected profitability and cash-generating capacity of our legacy business; demand for our products and market opportunity; and our market position. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the first quarter of fiscal 2027 and fiscal 2027 full year ending June 30, 2027. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, and financial condition; the pace of technological advancements in generative AI and the adaptability of our services to incorporate these advancements; market demand for AI-enabled solutions; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third-party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s quarterly report on Form 10-Q for the fiscal quarter ended March 31, 2026 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s website at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of September 3, 2026. We assume no obligation and do not intend to update these forward-looking statements, except as required by law.
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Q426 financial highlights Revenue • Total revenue of $22.2 M, compared to $23.2 M a year ago • AI customer revenue of $14.2 M up 11% y-o-y Non-GAAP Gross margins 1 • Total gross margin of 72%, compared to 73% a year ago • SaaS gross margin of 78%, compared to 80% a year ago Profitability 2 • Non-GAAP net income of $2.1 M, or EPS $0.08, compared to $0.09 a year ago • Adjusted EBITDA of $2.2 M, or a margin of 10%, compared to19% a year ago Balance sheet & cash flow • Bought back $10.1 M in stock compared to $3.8 M a year ago 1. Non-GAAP gross margin figures exclude stock-based compensation and unusual transactions. 2. Non-GAAP net income figures exclude stock-based compensation and unusual transactions. Adjusted EBITDA figures exclude stock-based compensation, severance, and unusual transactions. | 3
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FY26 financial highlights Revenue • Total revenue of $91.1 M up 3% y-o-y • AI customer revenue of $55.1 M up 20% y-o-y Non-GAAP Gross margins 1 • Total gross margin of 74% up from 71% a year ago • SaaS gross margin of 79% up from 78% a year ago Profitability 2 • Non-GAAP net income of $13.0 M, or EPS of $0.47, up from $0.20 a year ago • Adjusted EBITDA of $13.6 M, or a margin of 15%, up from 10% a year ago Balance sheet & cash flow • Operating cash flow of $21.2 M, or a margin of 23%, up from 6% a year ago • Ending cash balance of $73.3 M, up from $62.9 M a year ago • Bought back $11.5 M in stock compared to $15.8 M a year ago 1. Non-GAAP gross margin figures exclude stock-based compensation and unusual transactions. 2. Non-GAAP net income figures exclude stock-based compensation and unusual transactions. Adjusted EBITDA figures exclude stock-based compensation, severance, and unusual transactions. | 4
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| 5 ARR • AI customer ARR of $54.3 M up 13% y-o-y • AI customer ARR represents 72% of Total SaaS ARR, up from 63% a year ago • Total SaaS ARR of $75.0 M down 1% y-o-y L TM retention rates (dollar -based) • AI customer net retention of 104%, compared to 120% a year ago • Total net retention of 93%, compared to 105% a year ago Remaining performance obligations (RPO) • Total RPO of $87.0 M down 5% y-o-y • Short-term RPO of $62.1 M down 2% y-o-y Customer metrics
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Metric (Non-GAAP) FY26 FY30 Target Investor Takeaway AI Customer ARR $54M $100 - $120M AI ARR compounds toward scale Total SaaS ARR $75M $100- $120M Runoff of non-AI and migration to AI complete AI as % of Total 72% ~100% Pure-play AI business with more contribution from outcome-based pricing AI Customer Revenue $55M Underlying AI revenue growth becomes more visible Total Revenue $91M Total growth now closely mirrors AI growth AI as % of Total 60% ~95% AI revenue mix supports higher-quality valuation framework SaaS Gross margin % 79% 80% Maintain attractive software margins EBITDA margin % 15% Positive while funding AI growth Growth investment balanced with profitability discipline Note: Fiscal year end is June 30th. AI Customer ARR / revenue represents total SaaS ARR / total revenue from customers who actively utilize one or more of our AI offerings. | 6 Long Term Model: Transition to a Higher-Growth AI Business AI revenue growth and completion of non-AI runoff deliver meaningful acceleration in reported growth by FY30 17-22% CAGR 17-20% CAGR FY26–FY29: transition period AI revenue: $55M → $105–115M $110 - $120M 15 - 20% growth YoY FY30: Revenue growth mirrors AI growth $105 - $115M 20%+ growth YoY
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Q127 FY27 AI Customer Revenue $13.7 M – $14.0 M $59.5 M – $60.5 M Total Revenue $20.9 M – $21.4 M $84.5 M – $86.0 M GAAP Net Income (Loss) $0.5 M – $1.1 M ($3.0 M) – ($2.0 M) GAAP EPS $0.02 – $0.04 ($0.11) – ($0.08) Non-GAAP Net Income1 $1.4 M – $2.0 M $1.0 M – $2.0 M Non-GAAP EPS1 $0.05 – $0.08 $0.04 – $0.07 Adjusted EBITDA2 $1.4 M – $1.9 M $0.7 M – $1.4 M Q127 and FY27 guidance 1. Excludes stock-based compensation and unusual transactions. 2. Excludes stock-based compensation, severance, and unusual transactions. | 7