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8x8 8x8 , Inc. Reports Third Quarter Fiscal 2021 Financial Results January 28 , 2021 1:00 PM EST Service revenue growth of 15 % year - over - year ; Total ARR grew 20 % to Approximately $ 500 million Raises Fiscal Full - Year 2021 Service Revenue Guidance to Approximately 19 % Year - over - Year Growth CAMPBELL , Calif .-- ( BUSINESS WIRE ) -- 8x8 , Inc. ( NYSE : EGHT ) , a leading integrated cloud communications platform , today reported financial results for the third quarter of fiscal 2021 ended December 31 , 2020 . Third Quarter Fiscal 2021 Financial Results Highlights : • Total revenue increased 15.3 % year - over - year to $ 136.7 million , exceeding the high - end of the Company's original guidance range of $ 132.0 to $ 133.0 million . • Service revenue increased 15.2 % year - over - year to $ 127.1 million , exceeding the high - end of the Company's original guidance range of $ 124.0 to $ 125.0 million . • GAAP Pre - Tax Loss was $ 39.9 million . Non - GAAP Pre - Tax Loss was $ 1.9 million and favorable to the Company's original guidance of $ 3.0 million loss . " Our integrated communications and contact center cloud platform is winning over mid - market and enterprise customers who value the benefits of a combined solution , " said Dave Sipes , Chief Executive Officer at 8x8 , Inc. " We delivered a good quarter that exceeded the high - end of guidance with improving operating performance . I'm pleased to report that we are raising full - year revenue guidance , and also improving our path to profitability . " Q3 Fiscal 2021 Business Metrics and Highlights : Financial and Business Metrics • Bookings : 。 Closed a record 53 new customer deals in the third quarter of fiscal 2021 with ARR ( annual recurring revenue ) greater than $ 100K , an increase of 33 % from the same period last year . These deals represented 39 % of new bookings for the quarter and included 34 new logo deals . • Bundled contact center and communications represented 67 % of new bookings that were $ 12K or more in ARR . 。 Channel bookings grew 64 % year - over - year and represented 64 % of new bookings . • Contact center new bookings grew 33 % year - over - year and represented 31 % of total new bookings . • Annual recurring revenue ( ARR ) : • Total ARR grew to $ 494.3 million , an increase of 20 % from the same period last year . 。 734 customers generated ARR greater than $ 100K , compared with 592 customers in the same period last year , a 24 % year - over - year growth . • ARR growth by customer size : ■ Small Business customers ( defined as companies whose annual revenue is less than $ 50 million ) comprised 52 % of total ARR which grew 12 % year - over - year . ■ Mid - market customers ( defined as companies whose annual revenue is between $ 50 million and $ 1 billion ) comprised 26 % of total ARR which grew 21 % year - over - year . ■ Enterprise customers ( defined as companies whose annual revenue is more than $ 1 billion ) comprised 22 % of total ARR which grew 46 % year - over - year .