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8x8 8x8 , Inc. Reports Second Quarter Fiscal 2022 Financial Results November 2 , 2021 12:00 PM EDT Service Revenue Growth of 18 % Year - over - Year ; Total ARR Increased 18 % Year - over - Year CAMPBELL , Calif .-- ( BUSINESS WIRE ) -- 8x8 , Inc. ( NYSE : EGHT ) , a leading integrated cloud communications platform provider , today reported financial results for the second quarter of fiscal 2022 ended September 30 , 2021 . Second Quarter Fiscal 2022 Financial Results : • Total revenue increased 17 % year - over - year to $ 151.6 million . • Service revenue increased 18 % year - over - year to $ 142.4 million . • GAAP Operating Loss was $ 37.2 million ; Non - GAAP Operating Profit was $ 1.9 million . " Our second quarter results demonstrated growing adoption and enterprise demand for our integrated 8x8 XCaaSTM ( experience Communications as a Service TM ) solution , as well as significant contribution from our channel partners , " said Dave Sipes , Chief Executive Officer at 8x8 , Inc. " We introduced two significant industry advancements . Frontdesk is our first composed experience that transforms the receptionist role by delivering a tailored experience and user interface that uniquely blends traditional UCaaS and CCaaS capabilities . We also announced the industry's first integrated cloud phone and contact center solution for multinational organizations operating in Russia , which expands our Global Reach ™ to 46 countries and territories . " " Our leadership has been recognized by industry analysts . We were named a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service , Worldwide , for the tenth consecutive year and we were named a Challenger in the Gartner Magic Quadrant for Contact Center as a Service for the seventh consecutive year , " added Sipes . Second Quarter Fiscal 2022 Financial Metrics and Business Highlights : Financial Metrics • Annualized Recurring Subscriptions and Usage ( ARR ) : o Total ARR of $ 553 million , an increase of 18 % from the same period last year . 。 871 customers with ARR greater than $ 100,000 , compared to 670 customers in the same period last year , an increase of 30 % year - over - year . • GAAP gross margin was 61 % , compared with 56 % in the same period last year . Non - GAAP gross margin was 64 % , compared with 61 % in the same period last year . • GAAP service revenue gross margin was 67 % , compared with 63 % in the same period last year . Non - GAAP service revenue gross margin was 69 % , compared with 67 % in the same period last year . • Cash provided by operating activities was $ 5.1 million . • Cash , restricted cash , and investments of $ 166.5 million at September 30 , 2021 , compared to $ 161.5 million at March 31 , 2021 . Product Innovation Highlights • Introduced 8x8 Frontdesk , a new XCaaS composed experience that provides a great first impression for organizations as they adapt to the hybrid workplace . Frontdesk empowers the receptionist with advanced contact center and UC capabilities within a personalized experience for high volume interactions . • Delivered the industry's first integrated cloud phone and contact center solution that supports the communications and customer engagement requirements of multinational organizations in Russia . Increased full PSTN replacement services to 46 countries and territories . • Announced enhancements and rapid adoption of the 8x8 Voice for Microsoft Teams solution ,