Page 1

SANTA CLARA , California - July 29 , 2021 — eHealth , Inc. ( Nasdaq : EHTH ) , a leading private online health insurance marketplace , today announced its financial results for the second quarter ended June 30 , 2021 . eHealthⓇ eHealth , Inc. Announces Second Quarter 2021 Results ( 1 ) ( 2 ) $ 96.6M REVENUE ( 3 ) +30 % YoY MEDICARE ADVANTAGE APPROVED MEMBERS + 9 % YoY REVENUE GROWTH Second Quarter 2021 Overview Revenue for the second quarter of 2021 was $ 96.6 million , a 9 % increase for the second quarter of 2020 . CEO Comments $ ( 13.0 ) M ADJUSTED EBITDA ( 1 ) ( 2 ) +80 % YoY MAJOR MEDICAL MEDICARE APPLICATIONS SUBMITTED FULLY ONLINE $ ( 18.4 ) M GAAP NET LOSS mpared to $ 88.8 million GAAP net loss for the second quarter of 2021 was $ 18.4 million compared to $ 3.4 million for the second quarter of 2020 . +78 % YoY INDIVIDUAL AND FAMILY PLAN APPROVED MEMBERS Adjusted EBITDA ( 1¹ ) ( ² ) was $ ( 13.0 ) million for the second quarter of 2021 compared to $ 3.4 million for the second quarter of 2020 reflecting significant investment in scaling our internal Medicare agent force . Second quarter 2021 approved members for Medicare Advantage products was 78,569 , a 30 % increase compared to 60,477 for the second quarter of 2020 . Online business continued to scale with 38 % of major medical Medicare applications submitted online in the second quarter of 2021 compared to 30 % in the second quarter of 2020. ( 3 ) Customer Center accounts topped 143,000 since its launch in October of 2020 . Second quarter results were strong , with revenue , profitability and Medicare Advantage enrollments exceeding our expectations . During the quarter , we made significant progress toward expanding and enhancing our telesales organization , continued to scale our digital business and saw positive trends in our under - 65 business . 1 See the Non - GAAP Financial Information section for definitions of our non - GAAP financial measures . We have revised the definition of Non GAAP net income , non - GAAP net income per diluted share and Adjusted EBITDA in the second quarter of 2021 to exclude the impact from the convertible preferred stock issued on April 30 , 2021 . Effective with the first quarter of 2021 , we modified our calculation of adjusted EBITDA to exclude the amortization of capitalized software development costs . The amortization of capitalized software development costs were $ 2.9 million and $ 1.7 million for the second quarter 2021 and 2020 , respectively , and $ 5.7 million and $ 3.2 million for the six months ended June 30 , 2021 and 2020 , respectively . The modified calculation is intended to more closely align with how our peer companies calculate this non - GAAP financial measure . See Revised Adjusted EBITDA Reconciliation for additional information . Major Medicare plans include Medicare Advantage and Medicare Supplement plans . Online submission % represents a combination of unassisted and partially agent - assisted online applications .