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SANTA CLARA , California - November 8 , 2021 - eHealth , Inc. ( Nasdaq : EHTH ) , a leading private online health insurance marketplace , today announced its financial results for the third quarter ended September 30 , 2021 . eHealthⓇ eHealth , Inc. Announces Third Quarter 2021 Results ( 1 ) $ 63.9M REVENUE Third Quarter 2021 Overview ( 2 ) ( 18 ) % YoY MEDICARE ADVANTAGE APPROVED MEMBERS $ ( 53.0 ) M GAAP NET LOSS + 58 % YoY MAJOR MEDICARE ( 3 ) APPLICATIONS SUBMITTED ONLINE UNASSISTED $ ( 55.2 ) M ADJUSTED EBITDA ( ¹ ) ( 2 ) +88 % YoY INDIVIDUAL AND FAMILY PLAN APPROVED MEMBERS Third quarter financial results reflected the impact of our enrollment quality initiatives on telephonic conversion rates . Revenue for the third quarter of 2021 was $ 63.9 million , a 32 % decrease compared to $ 94.3 million for the third quarter of 2020 . Medicare Advantage LTVs of $ 975 or a 9 % increase compared to the third quarter of 2020 . GAAP net loss for the third quarter of 2021 was $ 53.0 million compared to $ 14.5 million for the third quarter of 2020 . Adjusted EBITDA ( 1 ) ( 2 ) was $ ( 55.2 ) million for the third quarter of 2021 compared to $ ( 11.2 ) million for the third quarter of 2020 reflecting lower revenue and an earlier start of our investment in scaling our internal Medicare agent force for the annual enrollment period this year . CEO Comments I joined eHealth based on my deep appreciation for the Company's unique customer - centric platform and a strong belief in the significant opportunities ahead of us . We are harnessing powerful secular trends that we believe will help drive the company's growth and value creation . Our digital platform provides eHealth with a strong competitive advantage as seniors ' and consumers of all ages continue to adopt the internet for research , social interaction , shopping , and other daily needs including healthcare , a trend that has been accelerated by the global COVID pandemic . I see our consumer - centric omni - channel marketplace as the health insurance distribution model of the future which is aligned with the evolving needs and preferences of our customers . While the company has faced some setbacks over the past year , I am confident in our ability to navigate these short term challenges under new leadership , leveraging my healthcare and Medicare industry expertise with a particular focus on driving operational efficiency and excellence . - Fran Soistman Online unassisted business continued to scale with strong enrollment growth and an increase in conversion rates year - over - year Over 195,000 individuals have created accounts at our Customer Center since its launch in October of 2020 . See the Non - GAAP Financial Information section for definitions of our non - GAAP financial measures . We revised the definition of Non - GAAP net income , non - GAAP net income per diluted share and adjusted EBITDA in the second quarter of 2021 to exclude the impact from the convertible preferred stock issued on April 30 , 2021 . 1 Effective with the first quarter of 2021 , we modified our calculation of adjusted EBITDA to exclude the amortization of capitalized software development costs . The amortization of capitalized software development costs were $ 3.4 million and $ 2.1 million for the third quarter 2021 and 2020 , respectively , and $ 9.1 million and $ 5.3 million for the nine months ended September 30 , 2021 and 2020 , respectively . The modified calculation is intended to more closely align with how our peer companies calculate this non - GAAP financial measure . See Revised Adjusted EBITDA Reconciliation for additional information . ( 3 ) Major Medicare plans include Medicare Advantage and Medicare Supplement plans .