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©2026 ExlService Holdings, Inc. All rights reserved.1ExlService Holdings Inc.October 27, 2026Third Quarter 2026financial results
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2 Forward-looking statementsSAFE HARBORThis presentation contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not placeundue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of whichare difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed futureresults of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,”“intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industryas well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances.You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions.Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actualfinancial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which includeour ability to successfully integrate the iMerit acquisition or future strategic acquisitions or achieve anticipated synergies, our ability to maintain and grow clientdemand, risks related to the use of AI technology, impact on client demands by our selling cycles, our ability to hire and retain sufficiently trained employees, and ourability to accurately estimate and/or manage costs, and risks related to the international nature of our business and other factors are discussed in more detail in EXL’sfilings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10-K. You should keep in mind that any forward-looking statement madeherein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these eventsor how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by applicable law.
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3 3Q 2026 PERFORMANCETotal revenue$ 634.0 MGrowth of 19.7% YoY reported & 19.9% ccAdjusted operating margin (1)19.3%Down by 10bps YoYAdjusted diluted EPS$ 0.62Growth of 28.5% YoYInternational Growth Markets$ 111.6 M | 17.6% | 21.1%Insurance$ 208.5 M | 32.9% | 15.5%Banking, Capital Markets and Diversified Industries$ 153.5 M | 24.2% | 27.0%Revenue by reportable segments (Reported $, Revenue % & YoY cc Growth) Revenue by industry (incl. International Growth Markets) (Reported $, Revenue % & YoY cc Growth)1) Refer "Appendix" slides for information regarding the use of our non-GAAP financial measuresInsurance$ 246.4 M | 38.9% | 16.5%Healthcare and Life Sciences$ 160.9 M | 25.4% | 18.8%Banking, Capital Markets and Diversified Industries$ 226.6 M | 35.8% | 24.7% Healthcare and Life Sciences$ 160.4 M | 25.3% | 18.6%
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4 3Q 2026 ADDITIONAL PERFORMANCE METRICSNew clients added14Employees174,107+5,694 from Q2’2622.3% attrition rate 3Q26 Revenue by service type (Reported $, Revenue % & YoY cc Growth)Data and AI-Led$ 406.9 M | 64.2% | 36.7%Digital Operations$ 227.1 M | 35.8%| -1.8%Total Operations$ 326.2 M | 51.4% | 11.9% 82.2%North America15.0%United Kingdom & Europe2.8%Rest of worldGeographic Markets(Revenue %) 1) Includes approximately 3,500 employees from iMerit acquisition
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5 $0.48 $0.50 $0.58 $0.59 $0.62 3Q25 4Q25 1Q26 2Q26 3Q26$529.6 $542.6 $570.4 $594.8 $634.0 3Q25 4Q25 1Q26 2Q26 3Q26 QUARTERLY FINANCIAL PERFORMANCERevenue1(USD in Million)Adjusted Diluted Earnings Per Share (USD $)10.8%15.0%20.2%22.3%28.5%13.4%12.6%12.3%15.9%19.9%1) Revenue YoY growth in CC YoY growth
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6 2026 GUIDANCEBased on current visibility, and a U.S. dollar to Indian rupee exchange rate of 95, U.K. pound sterling to U.S. dollar exchange rate of 1.33, U.S. dollar to the Philippine peso exchange rate of 63.0 and all other currencies at current exchange ratesRevenue (in millions)$2,430 - $2,44015%116%-17%2 YoY GrowthAdjusted diluted earnings per share$2.34 - $2.3620%-21% YoY GrowthPrevious$2,390 - $2,41513%-14%114%-16%2 $2.25 - $2.2916% - 18%1) Organic Constant Currency Basis2) Reported Currency Basis
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7APPENDIX
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8 NON-GAAPFINANCIAL MEASURES AND RECONCILIATIONS In addition to its reported operating results in accordance with U.S. generally accepted accounting principles (GAAP), EXL has included in this presentation certain financial measuresthat are considered non-GAAP financial measures, including the following:•Adjusted operating income and adjusted operating income margin;•Adjusted EBITDA and adjusted EBITDA margin;•Adjusted net income and adjusted diluted earnings per share; and•Revenue growth on a constant currency basis.These non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles, should not be considered a substitute for, or superior to, financialmeasures calculated in accordance with GAAP, and may be different from non-GAAP financial measures used by other companies. Accordingly, the financial results calculated inaccordance with GAAP and reconciliations from those financial statements should be carefully evaluated. EXL believes that providing these non-GAAP financial measures may helpinvestors better understand EXL’s underlying financial performance. Management also believes that these non-GAAP financial measures, when read in conjunction with EXL’s reportedresults, can provide useful supplemental information for investors analyzing period-to-period comparisons of the Company’s results and comparisons of the Company’s results withthe results of other companies. Additionally, management considers some of these non-GAAP financial measures to determine variable compensation of its employees. The Companybelieves that it is unreasonably difficult to provide its earnings per share financial guidance in accordance with GAAP, or a qualitative reconciliation thereof, for a number of reasons,including, without limitation, the Company’s inability to predict its future stock-based compensation expense under ASC Topic 718, the amortization of intangibles associated withfuture acquisitions and the currency fluctuations and associated tax effects. As such, the Company presents guidance with respect to adjusted diluted earnings per share. TheCompany also incurs significant non-cash charges for depreciation that may not be indicative of the Company’s ability to generate cash flow.EXL non-GAAP financial measures exclude, where applicable, stock-based compensation expense, amortization of acquisition-related intangible assets, amortization of prior servicecost arising from implementation of new Labor Codes in India, certain defined social security contributions, other acquisition-related expenses or benefits and effect of any non-recurring tax adjustments. Acquisition-related expenses or benefits include, changes in the fair value of contingent consideration, external deal costs, integration expenses, direct andincremental travel costs and non-recurring benefits or losses. Our adjusted net income and adjusted diluted EPS also excludes the effects of income tax on the above pre-tax items,as applicable. The effects of income tax of each item is calculated by applying the statutory rate of the local tax regulations in the jurisdiction in which the item was incurred.
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9 NON-GAAPFINANCIAL MEASURES AND RECONCILIATIONS (Cont’d)EXL provides information about revenues on a constant currency basis so that the revenues may be viewed without the impact of foreign currency exchange rate fluctuationscompared to prior fiscal periods, thereby facilitating period-to-period comparisons of the Company's underlying business performance. Revenue growth on a constant currency basisis calculated by restating current-period activity using the prior fiscal period's foreign currency exchange rates adjusted for hedging gains/losses in such period. Foreign currencytranslation impacted revenue growth, primarily driven by movements in the U.S. dollar against the Indian rupee (INR), the U.K. pound sterling (GBP), and Australian dollar (AUD).A limitation of using non-GAAP financial measures versus financial measures calculated in accordance with GAAP is that non-GAAP financial measures do not reflect all of theamounts associated with our operating results as determined in accordance with GAAP and exclude costs that are recurring, namely stock-based compensation and amortization ofacquisition-related intangible assets. EXL compensates for these limitations by providing specific information regarding the GAAP amounts excluded from non-GAAP financialmeasures to allow investors to evaluate such non-GAAP financial measures.Definition of data and AI-led and digital operations revenueData and AI-led: Data and AI-led revenue is derived from our Data Management, Analytics, AI services and solutions businesses. It includes revenue from fully integrated business operations like payment integrity services and platform-based solutions and services, which combine operations, technology, data, analytics, and AI. It also includes revenue from operations that embed data and AI within clients’ operational workflows.Digital Operations: Digital operations revenue is derived from managed services that blend our deep domain expertise with industry-specific solutions and services to operate client’s business functions with enhanced productivity, greater speed and improved accuracy. These digital operations deployments form the foundation for future client transformation opportunities to infuse AI into client workflows and unlock even greater value.Total Operations: Total Operations revenue includes revenue from Digital Operations and Data & AI-led Operations.
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11 (a) To exclude amortization of prior service cost arising from the implementation of the new Labor Codes in India.(b) Tax impact includes $(55) and $64 during the three months ended September 30, 2026 and 2025 respectively, and $(17) during the three months ended June 30, 2026,related to discrete benefits recognized in income tax expense in accordance with ASU No. 2016-09, Compensation - Stock Compensation.
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12Andrew ThutSenior Vice President, Investor Relationsir@exlservice.comexlservice.comGlobal headquarters320 Park Ave, 29th floorNew York, NY 10022+1(212) 277-7100United States | United Kingdom | AustraliaBulgaria | Colombia | Czech RepublicIndia | Ireland | Philippines | MexicoRomania | South Africa© 2026 ExlService Holdings, Inc. All rights reserved. For more information go to www.exlservice.com/legal-disclaimer