FRSH Q2 2026 Earnings Presentation

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© 2026 Freshworks Inc. All rights reserved. Disclaimer 2 This presentation has been prepared by Freshworks Inc. (“Freshworks”) for informational purposes only and not for any other purpose. Nothing contained in this presentation is, or should be construed as, a recommendation, promise, or representation by Freshworks or any officer, director, employee, agent, or advisor of Freshworks. This presentation does not purport to be all inclusive or to contain all of the information you may desire. Information provided in this presentation speaks only as of the date hereof or the date indicated in this presentation accompanying certain historical facts. We assume no obligation to update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release, except as required by law. This presentation contains “forward-looking” statements within the Private Securities Litigation Reform Act of 1995 that are based on our management’s current expectations and projections about anticipated future events and financial trends that we believe may affect our financial condition, results of operations, business strategy, short-term and long- term business operations and objectives and financial needs. Other than statements of historical facts, all statements contained in this presentation are forward-looking statements. Historical results are not indicative of future performance and you should not rely on past performance as indicative of any future performance by Freshworks. These forward-looking statements are subject to a number of risks, uncertainties and assumptions. Moreover, we operate in a very competitive and rapidly changing environment in which new risks emerge from time to time. It is not possible for our management to predict all risks, nor can we assess the impact of all factors on our business or the extent to which any factor, or combination of factors, may cause our actual results or performance to differ materially from those contained in any forward-looking statements we may make. Factors that may cause actual results to differ materially include those described under "Risk Factors" included in our Annual Report on Form 10-K for the year ended December 31, 2025 and other documents of Freshworks Inc. we file with the Securities and Exchange Commission from time to time (available at www.sec.gov).

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© 2026 Freshworks Inc. All rights reserved. Use of Non-GAAP Measures 3 In addition to the U.S. generally accepted accounting principles (“GAAP”) financials, this presentation includes certain non-GAAP financial measures, including non-GAAP income from operations and adjusted free cash flow. This presentation also includes certain non-GAAP metrics, including annual recurring revenue, net dollar retention rates, revenue growth rates and related presentation thereof with adjustments for constant currency. We use these non-GAAP measures in conjunction with GAAP measures as part of our overall assessment of our performance, including the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with our board of directors concerning our financial performance. We believe these non-GAAP measures provide investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of our operating results. We believe these non-GAAP measures are useful in evaluating our operating performance compared to that of other companies in our industry, as they generally eliminate the effects of certain items that may vary for different companies for reasons unrelated to overall operating performance. Investors, however, are cautioned that there are material limitations associated with the use of non-GAAP financial measures as an analytical tool. The presentation of these non- GAAP financial measures is not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP. The non-GAAP measures we use may be different from non-GAAP financial measures used by other companies, limiting their usefulness for comparison purposes. We compensate for these limitations by providing specific information regarding the GAAP items excluded from these non-GAAP financial measures.

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© 2026 Freshworks Inc. All rights reserved. Freshservice is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive © 2025 Freshworks Inc. All rights reserved. 4

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© 2026 Freshworks Inc. All rights reserved. Trusted by agile enterprises 20,000 customers trust Freshservice for managing employee service and technology operations Media and entertainment Auto and manufacturing Financial services Retail, logistics, and ecommerce High-tech State, local and education © 2026 Freshworks Inc. All rights reserved. Healthcare 20,000+ customers in over 120 countries 5

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© 2026 Freshworks Inc. All rights reserved. Over 60% of total ARR comes from Mid Market and Enterprise Customers Employee Experience Customer Experience Mid Market & Enterprise SMB Represents ARR distribution of the following segments: 23% 46% 54% Note: Data as of June 30, 2026. We define “Mid Market” as organizations with 251 to 5,000 employees and “Enterprise” as organizations with 5,001 or more employees. 77% Q2 2026 47% 53%80% 20% 7 52%48% Q2 2026 19% 81% Large customers are increasingly turning to Freshworks

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© 2026 Freshworks Inc. All rights reserved. Freddy AI Insights Freshworks solutions powered by AI Freddy AI Copilot Employee Experience (EX) Customer Experience (CX) Freshservice Freshdesk Omni Freshdesk FreshchatFreshservice for Business Teams Device42 Freddy AI Freddy AI Agents Freshcaller FireHydrant 8

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© 2026 Freshworks Inc. All rights reserved. Revenue by quarter ($ in millions) $186.6 $215.1 Note: Revenue growth rates adjusted for constant currency are based on average exchange rates in effect during the comparison period for currencies other than USD. 2026 financial data reflects unaudited results as of June 30, 2026. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. Numbers rounded for presentation purposes and may not foot. YoY Growth YoY Growth CC $194.6 $196.3 $204.7 15% 15% 18% 17% 14% 13% 16% 14% 16% 15% 9 $204.7 $215.1 $222.7 $228.6 $237.4 Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 $100M $150M $200M $250M $186.6 $194.6 $196.3 $204.7 $215.1 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25

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© 2026 Freshworks Inc. All rights reserved. Revenue by geography North AmericaRest of World Europe, Middle East, AfricaAsia-Pacific Note: Numbers rounded for presentation purposes and may not foot. 38% 38% 46% 39% 10 39% 46% 46% 46% 47% 47% 47% 39% 39% 39% 39% 38% 12% 12% 12% 11% 11% 3% 3% 3% 3% 3% Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 46.29% 46.58% 46.60% 46.48% 46.43% 38.30% 38.56% 38.62% 38.73% 38.84% 12.32% 12.14% 11.90% 12.07% 12.02% 3.09% 2.72% 2.87% 2.71% 2.71% Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 0% 25% 50% 75% 100% © 2026 Freshworks Inc. All rights reserved.

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© 2026 Freshworks Inc. All rights reserved. Customers >$5K ARR Customers >$50K ARR YoY Growth YoY Growth CC YoY Growth YoY Growth CC Customer metrics Note: Growth rates adjusted for constant currency are based on exchange rates in effect as of the comparison period end for currencies other than USD. 10% 9% 9% 9% 18% 19% 22,359 10% 8% 8% 7% 22% 20% 19% 19% 23% 19% 22% 20% 6% 6% 23,275 23,975 3,612 3,008 3,053 3,217 3,460 11 24,377 23,975 24,377 24,762 25,088 25,356 Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 10,000 15,000 20,000 25,000 3,460 3,612 3,760 3,938 4,091 Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 1,000 1,500 2,000 2,500 3,000 3,500 4,000 Customers 3,008 3,053 3,217 3,460 3,612 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 1,000 2,000 3,000 4,000 Customers 2,839 3,008 3,053 3,217 3,453 Q2-24 Q3-24 Q4-24 Q1-25 Q2-25 1,000 1,500 2,000 2,500 3,000 3,500

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© 2026 Freshworks Inc. All rights reserved. 22% Customer metrics >$100K YoY Growth YoY Growth CC Note: Growth rates adjusted for constant currency are based on exchange rates in effect as of the comparison period end for currencies other than USD. 23% 18% 22% 22,359 28% 22% 29% 26% 25% 26% 23,275 23,975 3,612 3,008 3,053 3,217 3,460 12 24,377 1,392 1,457 1,554 1,646 1,746 Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 500 1,000 1,500 2,000

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Net dollar retention Net Dollar Retention Rate is calculated by taking the Ending ARR of the cohort of customers from 12 months prior divided by the Entering ARR from 12 months ago. Ending ARR includes upsells, cross-sells, renewals and expansion as a result of acquisitions during the measurement period and is net of any contraction or attrition over this period. For example, Net Dollar Retention Rate would be 110% if the ARR of our customers ending Q2-25 was $100 and the ARR of those customers grew to $110 ending Q2-26. Note: Net Dollar Retention adjusted for constant currency are based on exchange rates in effect as of the comparison period end for currencies other than USD. Net Dollar Retention CCNet Dollar Retention 107% 105% 103% 105%105% 104% 106% 13 104% 105% 106% 105% 108% 106% 104%104% 104% 104% 105% 105% Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 90% 100% 110% 120% 107% 103% 105% 106% 105%105% 105% 105% 104% 104% Net Dollar Retention Net Dollar Retention CC Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 90% 100% 110% 120% © 2026 Freshworks Inc. All rights reserved.

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© 2026 Freshworks Inc. All rights reserved. Note: 2026 financial data reflects unaudited results as of June 30, 2026. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. Non-GAAP income from operations ($ in millions) 14 WIP $44.8 $45.2 $41.6 $41.0 $55.9 Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 $0.0 $10.0 $20.0 $30.0 $40.0 $50.0 $60.0 24.0 40.3 24.0 44.8 45.2 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 0.0 10.0 20.0 30.0 40.0 50.0

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© 2026 Freshworks Inc. All rights reserved. Free cash flow ($ in millions) We define free cash flow as net cash provided by operating activities, less purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash from our core operations after purchases of property and equipment. Q2’25 free cash flow adds back restructuring costs paid of $0.7 million associated with the restructuring plan initiated in November 2024 and Q1’26 free cash flow adds back FireHydrant acquisition costs paid of $0.7 million. Q2'26 adds back restructuring costs paid of $5.6M associated with plan initiated in May 2026. Note: 2026 financial data reflects unaudited results as of June 30, 2026. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. $40.1 $57.2 $41.7 $55.4 $54.3 15 $54.3 $57.2 $56.2 $55.8 $57.7 Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 $0.0 $20.0 $40.0 $60.0 40.1 41.7 55.4 54.3 57.2 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 0 20 40 60

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© 2026 Freshworks Inc. All rights reserved. (1) Revenue and non-GAAP income from operations are based on exchange rates as of August 1, 2026 for currencies other than USD. (2) Non-GAAP net income per share was estimated assuming 265.8 million and 272.8 million weighted- average shares outstanding for the third quarter and full year 2026, respectively. Financial outlook ($ in millions except for per share data) Q3-26 2026 Revenue(1) $244.5 - $245.5 $963.5 - $966.5 Year-over-year growth ~ 14% ~ 15% Year-over-year growth (constant currency) 14% - 15% 14% - 15% Non-GAAP income from operations(1) $59.0 - $61.0 $222.0 - $228.0 Non-GAAP net income per share(2) $0.18 $0.66 - $0.68 16

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© 2026 Freshworks Inc. All rights reserved. (1) Revenue growth rates adjusted for constant currency are based on average exchange rates in effect during the comparison period for currencies other than USD. Note: 2026 financial data reflects unaudited results as of June 30, 2026. Numbers rounded for presentation purposes and may not foot. GAAP to non-GAAP Reconciliations Revenue ($ in millions) Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 GAAP Revenue $204.7 $215.1 $222.7 $228.6 $237.4 YoY Growth rates 18% 15% 14% 16% 16% Add: Effects of foreign currency rate fluctuations $(0.6) $(0.2) $(2.5) $(5.4) $(1.5) Revenue adjusted for constant currency(1) $204.1 $214.9 $220.3 $223.2 $235.9 YoY Growth rates - constant currency 17% 15% 13% 14% 15% 18

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© 2026 Freshworks Inc. All rights reserved. ($ in millions) Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 GAAP income (loss) from operations ($8.7) ($7.5) $39.7 ($8.1) $6.1 Add: stock-based compensation expense - employee awards $49.3 $48.5 $(2.7) $43.9 $37.8 Add: employer taxes on employee stock transactions $0.7 $0.7 $0.4 $0.8 $0.7 Add: amortization of acquired intangibles $3.5 $3.4 $3.4 $4.2 $4.2 Add: restructuring charges - - - - $7.0 Add: acquisition expenses - - $0.7 $0.2 - Non-GAAP income from operations $44.8 $45.2 $41.6 $41.0 $55.9 GAAP operating margin (4%) (3%) 18% (4%) 3% Non-GAAP operating margin 22% 21% 19% 18% 24% Note: Numbers rounded for presentation purposes and may not foot. 19 GAAP to non-GAAP Reconciliations Income (loss) from operations

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© 2026 Freshworks Inc. All rights reserved. GAAP to non-GAAP Reconciliations Free cash flow Note: Numbers rounded for presentation purposes and may not foot. ($ in millions) Q2-25 Q3-25 Q4-25 Q1-26 Q2-26 Net cash provided by operating activities $58.6 $63.5 $62.3 $62.4 $58.5 Less: purchases of property and equipment ($0.4) ($1.8) ($2.2) ($3.9) ($5.0) Less: capitalized internal-use software ($4.7) ($4.5) ($3.9) ($3.4) ($1.5) Add: restructuring costs paid $0.7 - - - $5.6 Add: acquisition costs paid - - - $0.7 - Adjusted free cash flow $54.3 $57.2 $56.2 $55.8 $57.7 Net cash provided by (used in) investing activities $(42.8) $45.5 $157.2 ($82.3) $54.6 Net cash (used in) financing activities ($124.0) ($174.1) ($8.3) ($55.5) ($165.8) 20

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