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Global Blue • GLOBAL BLUE ACQUIRES ZIGZAG GLOBAL , A LEADING E - COMMERCE RETURNS PLATFORM and ZigZag is a leading Software - as - a - Service ( SaaS ) technology platform that enhances the e - commerce returns experience for consumers streamlines the returns process for retailers across the globe ZigZag is a fast - growing company and an emerging leader serving the dynamic and expanding worldwide e - commerce market With ZigZag , Global Blue extends its product set , complementing its Tax- Free Shopping and Added Value Payment Services propositions and advancing its mission to become a strategic omni - channel technology and payment partner for merchants Global Blue , listed on the New York Stock Exchange ( Ticker : GB ) , has raised $ 70 million via a private placement of common stock issued to new institutional investors to fully fund the ZigZag acquisition Eysins , Switzerland , 08 March 2021 Global Blue today announced the acquisition of ZigZag , a leading Software - as - a - Service ( SaaS ) technology platform that helps retailers manage worldwide e - commerce returns and exchanges more profitably , and consumers to enjoy a smoother and enhanced return experience . ZigZag enables merchants to optimise their e - commerce growth E - commerce returns are a big problem for retailers with more than 40 % of orders on average being returned . ZigZag's technology platform addresses this issue by digitalising the e - commerce returns process and improving the returns experience for both consumers and retailers . It replaces outdated paper - based “ label in the box ” solutions with a best in class online returns portal that offers a greater range of shipping options including post office , parcel shops , lockers and collection from home , as well as exchange alternatives . In parallel , it optimises retailers ' profitability by reducing logistical costs via consolidation , local market resale , and inbound consumer queries , as well as by allowing exchanges versus simply return of goods .