Earnings release
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Exhibit 99.1 ibex . IBEX Limited Announces Record Fourth Quarter and Fiscal Year 2021 Financial Results Key Highlights Record fourth quarter and fiscal year 2021 results Continued 100 % retention of our top 20 clients for the fiscal year Over 3,200 seats expected to come online in the first half of fiscal year 2022 ● $ 57.8 million cash and cash equivalents at the end of fiscal year 2021 2022 guidance for strong revenue and EBITDA growth WASHINGTON , DC― September 14 , 2021 - IBEX Limited ( " ibex " ) , a leading global provider in business process outsourcing ( BPO ) and end - to - end customer engagement technology solutions , today announced financial results for the fourth quarter and fiscal year ended June 30 , 2021 . " I am so proud of what ibex has accomplished in fiscal year 2021 " said Bob Dechant , CEO of ibex . " We completed a record year with revenues of $ 443.7 million , approximately 10 percent organic growth , and adjusted EBITDA of $ 66.2 million , a 20 percent increase , despite an incredibly challenging COVID environment . " Dechant continued , “ In fiscal year 2016 , we pivoted our business away from a commoditized voice - only business and shifted focus to the digital - first marketplace where we can fully leverage our differentiated capabilities . As a result of this shift , these new customers now represent $ 230 million , or 52 % , of our current revenues , and have grown at a 5 - year CAGR of 84 % with an equally impressive 40 % increase this past year . I am proud to announce that we have also retained 100 % of our top 20 clients for the fiscal year , extending this achievement to four consecutive years which is further evidence of continued client confidence . " " Additionally , to support our growth we added over 3,300 new seats - a 34 % increase - to our high - margin nearshore and offshore footprint . With the business we won from new and existing clients in fiscal year 2021 , we also established a revenue backlog of another 3,200 seats that are expected to launch in the first half of fiscal year 2022 to service this demand , which will bring our total footprint to over 21,000 . More importantly , we are delivering these record margins while our regions are currently at 50 % usable capacity due to social distancing restrictions in place ; we estimate that this existing footprint would afford us additional revenue potential of $ 200 million annually in a pre - Pandemic operating environment . " " Our balance sheet transformation is almost complete with a growing cash balance . With a high - performance , customer - first business model , the wind at our back , and high ROI opportunities in front of us , we're positioned well for flexible and highly attractive capital allocation and superior compounded shareholder returns . "