The IDACORP 2021 annual meeting will now begin. Good morning, everyone. I'm Lisa Grow, President and Chief Executive Officer of IDACORP and Idaho Power Company, and a director of both companies. On behalf of the directors, officers, and employees of IDACORP and Idaho Power Company, I would like to welcome everyone to the 23rd Annual Meeting of Shareholders of IDACORP. If we were holding a meeting today for Idaho Power, this would be its 106th annual meeting. The annual meeting is being held as a virtual meeting again this year through a live webcast rather than as an in-person meeting. This format helps to provide a safe, consistent, and convenient experience to all shareholders, regardless of location. There will be a Q&A session at the end of our meeting today, and I and the other officers, of course, welcome questions from our shareholders now prior to this meeting. It's a pleasure to have this opportunity to discuss with you our performance and the opportunities we see as we look to the future. As we get started, I would like to first recognize the directors of our company who are all attending today's meeting. You can find information on our directors in the proxy statement for the annual meeting, so I will not go through their biographies now. Our directors are Darrel Anderson, Odette Bolano, Tom Carlisle, Richard Dahl, Annette Elg, Ronald Jibson, Judy Johnson, Dennis Johnson, Rick Navarro, Dr. Mark Peters, and myself. With the exception of Darrel Anderson and myself, these directors are all outside independent directors. Odette Bolano and Dr. Mark Peters are the most recent additions to the IDACORP and Idaho Power board, having been appointed since last year's annual meeting. All of the existing directors have been nominated for election at today's annual meeting. I would also like to thank retiring director Christine King for her service on the IDACORP and Idaho Power board. Chris joined the board in 2006 and retired from the board prior to today's annual meeting. She provided invaluable service to the boards with her strong technology and cybersecurity background, and her leadership skills were greatly appreciated as the chair of the Compensation Committee. Her insight and experience will be missed, and we thank her for her contributions to IDACORP and Idaho Power. Before we move on, I would also like to recognize our officer team for both IDACORP and Idaho Power. I want to recognize them for their leadership and service to our organizations and for their exceptional leadership through the COVID situation over the past year. I will not list their names now, but their biographies are on the company's website. We have an outstanding leadership team and one that is excited about our business and committed to serving you, our owners, as well as our customers and employees. For our agenda today, we will first conduct a formal business meeting and then after the formal meeting adjourns, I will provide some additional comments about our company. Following that, we'll be happy to answer your questions. Today's webcast is also being recorded. A complete replay will be available on our website starting tomorrow and continuing for the next 12 months. I would like to remind everyone that the presentation today contains forward-looking statements, which are statements that relate to future events or expectations. It's important to note that the company's future results could differ materially from those discussed at this meeting. A discussion of factors that could cause future results to differ materially can be found in our filings with the Securities and Exchange Commission, including our annual report on Form 10-K. I encourage you to review that document as well as the other documents we file with the SEC and our various press releases. It is now my pleasure to officially call the 2021 annual meeting of the IDACORP shareholders to order. This annual meeting is being held to address three items: to elect 11 directors for a one-year term, to address an advisory resolution to approve executive compensation, and to ratify the appointment of the independent registered public accounting firm for 2021. We may also transact other business as may properly come before the meeting. IDACORP has approximately 95,000 shareholders located throughout the U.S. and beyond. The results of the shareholder voting for the annual meeting are typically determined by the returns of proxies from shareholders who are not present, and we have those results today. All shareholders or proxy holders who registered for this webcast meeting also received a link to vote their shares for the annual meeting previously. Before moving to the business matters to be considered at this annual meeting, there are a few administrative matters that need to be addressed for conducting the meeting. First, a majority of the shareholder voting power outstanding is represented at this meeting by proxy. Therefore, a forum is set for the transaction of business. Second, in accordance with IDACORP's bylaws, no matters other than those stated in the proxy statement were properly raised by a shareholder in accordance with the advance notice provisions of the bylaws to be considered at this time. Finally, before I get started, note that if you have not already voted your shares, or if you have previously voted and wish to revoke your proxy and vote now, you may do so by following the voting instructions provided in the virtual meeting email sent to you earlier this morning. Remember, if you previously voted your shares on a proxy card or online, you need not do so again today unless you so choose and want to change any of your prior votes. If you previously voted and re-vote today, this will revoke your previous vote. The voting mechanism for this virtual meeting will remain available until we complete the formal portion of this meeting. We will now proceed with the formal business of IDACORP's 2021 annual meeting. The first item for action by shareholders is the election of directors. 11 director nominees are up for election at this meeting. Biographies for those 11 nominees are included in the proxy statement. I read their names at the beginning of this meeting. All 11 directors have been nominated for one-year terms to expire at the 2022 annual meeting. The IDACORP board of directors has unanimously recommended a vote for the nominees. The second order of business is the advisory resolution to approve executive compensation. This advisory resolution is commonly referred to as the say-on-pay vote. The IDACORP board of directors has unanimously recommended a vote for this proposal. The third order of business is the ratification of the appointment of IDACORP's independent registered public accounting firm, Deloitte & Touche LLP, for 2021. The IDACORP board of directors has unanimously recommended a vote for this proposal. I will remind you at this point that you may use the virtual meeting web portal to vote if you have not already voted or wish to revoke your prior vote. The IDACORP Proxy Committee has voted all shares represented by proxy in accordance with the instructions in each proxy on all three matters. Based on the proxies received prior to the start of this meeting, the preliminary results of the voting are as follows. First, each of the 11 director nominees named in the proxy statement has been elected to serve on the board of directors for a one-year term. Second, the advisory resolution on executive compensation has passed. Third, the ratification of the appointment of the independent registered public accounting firm for the year 2021 has passed. At this time, I now declare the polls closed. This concludes all items scheduled for action at this annual meeting of shareholders. The business portion of the meeting is now adjourned, and we will now move to the informal portion of the meeting. Welcome everybody again to the 2021 annual meeting of shareholders. On behalf of employees, officers, and Board of Directors, I appreciate your investment in our company and your attendance today. At IDACORP, we powered through together during a very challenging year, and we proved resilient. While no one could have predicted the global pandemic and its timing, our company still celebrated many successes. I'd like to start by sharing a few of those highlights. First and foremost, safety is paramount at IDACORP. In 2020, we recorded the second-best safety result in company history. Safety has long been a core value of our company, and to be able to achieve such success in our safety results while our employees were working in stressful, unfamiliar circumstances is a huge win. This very fact that we recorded Idaho Power's two safest years back-to-back in 2019 and 2020. This success speaks to our focus on safety and raises the bar for us to continue enhancing our strong safety culture. I would like to acknowledge our incredible professionals, first responders, and countless others who have helped keep us safe during this pandemic. At Idaho Power, we activated our emergency management team and organized a reconnect team to help us monitor the pandemic, keep employees informed and engaged, and establish new health and safety protocols. Today, I would like to recognize these groups for their efforts. You have significantly contributed to keeping our employees safe and our business moving along with as little interruption as possible. Over the course of 2020, I had the honor of awarding eight Idaho Power employees with the President's Safety Award, which recognizes outstanding examples of practicing the company's four vital safety behaviors: focus, assess, speak up, and make the safe choice. I'd like to highlight one awardee today, Lineman Lloyd Ness. Lloyd and his family were out for a Sunday drive when a motorcycle carrying two passengers hit a deer, sending both riders tumbling down the road. Lloyd's Idaho Power emergency training and his experience as a longtime volunteer with Salmon Search and Rescue team sent him into immediate action. He quickly secured the scene and made sure the victims were breathing. With no cell phone coverage, Lloyd used his search and rescue radio to call for help. He grabbed a blanket from his car and supplies in a first aid kit to keep both victims stable until an ambulance arrived nearly an hour later. Lloyd also enlisted the help of his family to direct traffic and delegated jobs to other motorists who stopped to assist. Once the ambulance arrived, Lloyd stayed on scene as one victim was transported to the hospital in Salmon and the other was flown by helicopter to a bigger hospital out of town. I'm incredibly grateful for people like Lloyd and for daily actions great and small our employees take to keep themselves, each other, and our customers safe. Second, I'd like to talk about reliability. We maintained excellent system reliability throughout 2020, keeping the lights on 99.96% of the time. Given the circumstances, let me highlight the resiliency of both our people and our infrastructure. As our customers faced the uncertainty of the pandemic, our role as an essential service provider was more important than ever. I'm glad we were able to be there for our customers by powering their homes, lives, and businesses with reliable energy. We denied for continued reliability as our service area has grown. Our company continues to strengthen its grid. Ongoing projects include building new substations, building and upgrading transmission and distribution lines, and implementing actions in our wildfire mitigation plan. We expect that existing and sustained future customer growth will require that Idaho Power procure other resources of energy and capacity to serve growing loads, as well as to maintain system reliability. We are in the process of analyzing options for potential energy and capacity resource procurement, while at the same time working on our 2021 Integrated Resource Plan in conjunction with the IRP Advisory Council. I can't talk about reliability without acknowledging our outstanding employees who maintain power quality and reliability around the clock, often in challenging circumstances. On top of pandemic safety protocols this past year, our crews faced the usual array of weather-related challenges. In July, a big storm damaged equipment located on an island in the Snake River. With no road access, crews used a helicopter to shuttle materials and equipment to the island, working long hours to safely restore power. Other nature dealt us another challenge in September when a fire destroyed 50 power poles in Home Canyon. While line crews worked to replace the poles and restore power, our maintenance team protected our facilities by creating fire breaks and clearing brush around poles. Incidents like these truly require all hands on deck. From linemen working around the clock in all conditions to customer service representatives responding to customer needs, you would be hard-pressed finding a better team than our Idaho Power employees. Third, IDACORP enjoyed another year of financial success. We achieved our 13th consecutive year of earnings growth, a feat we believe is unprecedented among investor-owned utilities in the U.S. We also preserved a full $45 million of tax credits available under our Idaho regulatory stipulation for future earnings support, and we increased the quarterly dividend on IDACORP common stock for the ninth consecutive year. Strong customer growth and effective cost management remain key contributors to our financial success and stability. Idaho was once again the fastest growing state in the U.S. in 2020, and Idaho Power experienced 2.7% customer growth across its service area. That growth continued to accelerate as we experienced 3.5% growth this March. Efforts to control costs are also paying off. As our employees work to stay within budget, our 2020 operations and maintenance expenses were down compared to 2019. Of course, limited travel because of the pandemic also played a role in these savings. Finally, I'd like to highlight how we supported our community. Corporate citizenship has always been important to Idaho Power, and our role in the community took on even greater importance in 2020. As many of our friends and neighbors were impacted by the pandemic, our company donated more than $1 million to charitable organizations, connected our communities with bill assistance programs, and temporarily suspended disconnections. Much of our giving was directed at food pantries, shelters, senior centers, and other pandemic relief programs. Our employees also provided many hours of community service and volunteerism. As always, matching funds from IDACORP shareowners helped maximize the impact of our corporate giving. I'd like to share one of the many stories that show how much our employees care for their communities. When the pandemic hit, one of our customer service representatives, Lisa Mata, put her time and talents to use by sewing dozens of masks for local hospitals, animal shelters, and those who couldn't afford to purchase their own. She even took things a step further, creating clear windows masks after receiving a request from a local speech therapy clinic that needed a way to communicate with patients while staying safe. During her regular job, Lisa happened to be on the phone with a customer who needed medical assistance. Lisa recognized the need, spoke up, and contacted the police to complete a wellness check on the customer. We later received a letter from the customer thanking Lisa, who we recognized with a President's Safety Award for her many efforts to keep our customers and community safe. This is the kind of people we employ at Idaho Power, and I couldn't be prouder to be their leader. In addition to many efforts in the communities we serve, our focus on the customer experience continued to make an impact on 2020. Idaho Power received some of the highest overall customer satisfaction scores ever achieved, and at 86%, our 2020 Customer Relationship Index was the second highest ever achieved in a calendar year. Satisfaction among all customers was consistently high throughout 2020, with large commercial and irrigation customer satisfaction scores at or near all-time records by year-end. While 2020 included many success stories for IDACORP and Idaho Power, it also highlighted how our business is evolving. As the energy landscape shifts, we believe our adaptability and focus on sustainability will position us for continued success. I want to touch on a few of those areas today. First, we will continue modernizing our business. The energy industry faces a balance of adopting new technologies and a clean energy future while maintaining reliability and affordability. We are fortunate, thanks largely to our hydroelectric system, Idaho Power already has a very clean energy mix and prices among the lowest in the nation. How do we build on this foundation? Strengthening the grid is key. One of the tough lessons energy companies learned in 2020 and into 2021 was how difficult prolonged outages can be for utilities and their customers. We continue to enhance our grid by integrating new technologies, strengthening physical and cybersecurity, and emphasizing the role of transmission in maintaining reliability and affordability as we move toward our goal of 100% clean energy by 2045. As we modernize our business, digitalization provides adaptability. One of my favorite takeaways from 2020 was how much we accomplished and how little was interrupted with so many of our employees working remotely. The circumstances were not ideal, but technology allowed us to stay connected to our work, our customers, and each other. We are doing more focused digitalization work, enhancing areas ranging from our customer experience to how we operate the grid. As technology evolves, electrification is coming. Exciting advances in technology like electric vehicles provide many benefits. Powering homes, businesses, and transportation with electricity provides cleaner, more cost-effective solutions than gas and other fuels. In addition to electrifying our own fleet, Idaho Power is working with customers and communities to add EV charging stations and continue moving electrification forward. Second, I'd like to talk about how environmental sustainability guides our work. Clean energy remains a top-of-mind issue for our company. We are striving to reach our goal of 100% clean energy by 2045, and the board made its coal-fired plant close in 2020. We also continue to work with businesses and cities on reaching their own clean energy goals. We understand the path towards a clean energy future won't always be a straight line, especially as we balance price and reliability, but we are committed to the journey. Our environmental work extends beyond clean energy. There are lots of exciting things happening in our Snake River Stewardship, Fish Management, and Raptor Protection programs. Notably, Idaho Power received the Idaho Chapter American Fisheries Society Aquatic Habitat Award for our Payette Island Research Project. We were nominated for the award by the Idaho Fish and Game. Hydroelectricity remained Idaho Power's largest energy resource in 2020, and we continue to utilize long-term purchases of energy from additional clean resources, including wind, solar, and hydro. I encourage our owners to check out our 2020 ESG report, which was issued today and is available on the IDACORP website. This robust document, formally known as a sustainability report, covers many areas that may be of interest to investors, including our carbon emissions data, our clean energy goals, and Idaho Power's energy mix. In addition to sustainability, our company is committed to diversity and inclusion. We live in a divisive time. While different beliefs and views are often a source of friction, we at Idaho Power believe in an inclusive environment where we are all valued, respected, and given equal consideration for our contributions. We won't always agree with one another, but we are a stronger company when we stand together and embrace our differences. This commitment extends to our community. Idaho Power recently donated $15,000 to the Wassmuth Center for Human Rights, home of the Anne Frank Memorial in Boise. The donation is earmarked for an electronic kiosk in the new Human Rights Education Center, intended to better serve Idaho's classrooms and communities, and supports the center's mission to promote respect for human dignity and diversity through education and to foster individual responsibility to work for justice and peace. As we prepare to return to the office in our new normal later this year, I look forward to continuing to build upon our strong company culture of diversity, inclusion, and respect for all. Customer growth has been a reoccurring theme over the past several years, and we expect it to continue. Despite the impact of COVID-19, Idaho Power's service area remains one of the fastest growing in the U.S. The influx of business and residential customers continues to benefit our company. Our employees have worked hard to accommodate the growth, often through long nights and weekends, and we are preparing for a future that includes continued growth and electrification, which take additional investment by Idaho Power. In doing so, we will keep our eye on our 100% clean energy strategy as we advance projects like building the Hemingway transmission line to transport clean energy across the Northwest. We are also working on other transmission resources, hydroelectric relicensing upgrades, improving the efficiency of our plants, and potentially adding new resources and storage projects. As we look to the future, we have an outstanding leadership group in place at IDACORP and Idaho Power. It's a privilege to be part of such a great team, and never has their knowledge, guidance, and compassion meant more to me than in this past year. Stepping into my new role at the height of the pandemic was a unique challenge, but having the support of my colleagues was a constant source of comfort and strength. I'm happy to introduce two new officers appointed in 2020. Mitch Colburn as Vice President of Planning, Engineering, and Construction, and Jason Huszar as Vice President of Information Technology and Chief Information Officer. Both bring a wealth of experience to our leadership team, and their important input will be crucial moving forward as we tackle transmission line projects and continue to modernize and digitalize our grid and our business. We also have two new additions to our Board of Directors. Odette Bolano, CEO of Saint Alphonsus Health System, and Dr. Mark Peters, Executive Vice President for Laboratory Operations at Battelle Memorial Institute. Odette's background in healthcare ties to the communities we serve, and Mark's expertise in energy technology and cybersecurity further strengthen the outstanding governance team leading our company into the future. Our company has grown in unexpected ways over the past 12 months. Our ability to take care of each other, meet financial targets, sustain earnings growth for our owners, and continue to provide reliable, affordable, clean energy for our customers is a testament to our great employees, as well as the resiliency and adaptability of our company. The stories of 2020 are a great reminder that no matter what the challenges are that come our way, IDACORP and Idaho Power stand ready to adapt, adjust, and power through. Thank you for your investment in IDACORP, and we look forward to sustained prosperity in 2021 and beyond. We would now be happy to respond to your questions. On your webcast screen, you will see a Q&A icon near the bottom of the screen that you can click to submit a question. Our corporate secretary will receive these questions and read them to me. Perhaps summarizing the questions we think were appropriate, particularly if we have multiple questions on a similar topic. We would ask that each shareholder submit only one question so that all shareholders have the opportunity to participate. Okay. Thank you. We have a few questions that were submitted previously, and one of them is from Lisa, and she is asking about IDACORP's trajectory towards zero carbon. Recognizes that in our 2019 IRP, carbon emissions were projected to rise through that journey. The question is, if Idaho Power's commitment to clean energy is real and not just greenwashing, how might Idaho Power demonstrate consistent progress towards this goal in the 2021 IRP? The answer to that, Lisa, and to everyone, this is not going to be a straight line. It is over time, and that's why we gave it a long, 25-year runway. It's critical that we also balance reliability and affordability. It is not greenwashing. We, in fact, have already shut down two coal units. We are really making headway there. As we work our way through it, we have to balance all three, reliability, affordable, and clean. I'll move on to the next question. One is about the mitigation of wildfires and really asking how are we positioned related to what we've seen happening around us. Certainly California, Oregon, Washington were really hit hard by fires. While I say we have a very robust fire mitigation program. It includes really aggressive vegetation management, new equipment such as fuses that will not spark, our own practices, whether we avoid driving through dry grass and how we work around bad equipment. We feel like we are in a really good place, and we don't have some of the similar weather phenomena that happen in California, for example, with the Santa Ana winds, but they do happen. We really make sure that we have done everything we can to mitigate our equipment involvement as well as make sure that if one happens, either naturally or caused by someone else, that our system can survive that event. Another new thing that we've added is a Fire Index. We publish it every day. We're looking at all the conditions that exist with weather, impending storms, what have you. We have some special areas that we are watching. When we look across our system, we've created the high-risk areas are mapped and known. We focus really a lot of the effort into those areas. We're watching carefully in each of the zones what we see is the Fire Potential Index. We feel very good about where we are. Certainly, there are things that happen that are out of our control. We work very hard to make sure we can provide it and that we can restore power if something does happen. The second question, again, this is from Gary Todd, asking about if the Hells Canyon dams are part of Congressman Simpson's proposed legislation, and no, they are not. The dams that Congressman Simpson's bill focuses on are actually owned by Idaho Power, so it's a government dam. The bill actually suggests that we would extend our license for our Hells Canyon dam. They are not slated to be removed and we are certainly watching the bill carefully. We're not exactly in the position the same as those four dams on the lower Snake. We have one from Kip Sikes, who we all know very well, a former employee and one we miss very much, Kip. You did ask the question, what technology and research can best contribute to the reliability, resiliency, and security to service to our customers? What I would say, Kip, is we are really looking hard at hydrogen, for example. I'm really excited about the possibility of, over time, being able to switch out natural gas for hydrogen. There's a lot of work being done in that area. There's a lot of buzz about it, and I think there's some great opportunities there. The other thing that I think you'd copy, Kip, is we need visibility and control of the distribution system that will really help to further optimize how we operate that system, much like we do the bulk electric system that really can help with the addition of all the distributed resources. We really are going to need to be able to operate that system differently. If you have any other great ideas, we're all ears. He does note in his question, he says he's not quite yet, so I'm glad to hear he's staying. We look forward to any other great ideas that you have. Let's see. We have another question from Lisa Hack. How will Idaho Power, excuse me, incorporate a weighting towards consistently approaching its 2045 clean energy goal through its operational principles and decision-making? Again, our goal is a journey to 2045. As I mentioned a few times, not a straight line. We are balancing reliability, affordability, and clean. Sometimes that's what makes the line less straight than other times. It is a trend downward. It's always top of mind. We are looking at all the options that we have available. Again, stress the need to really balance all three, because it's in that order. If it's not reliable, nobody really cares about the rest. If you can't afford it, that puts a lot of stress on our customers. Clean is very important, but we've got to meet the other two as well. Let's see, another question. How is Idaho Power building its technical expertise in information and computer science in its board, executives, and workforce to meet the growing demands of the world's most complex machine, the intelligent grid? I mentioned this. On the board, certainly adding Dr. Mark Peters was a driving force. In addition, he has access. He runs all of the national labs. We're very excited about having access to that expertise as well. For our own workforce and executives, I mentioned the promotion of Jake Sussman. We continue to upskill our IT folks as we go through our transition to more digitalization requiring that kind of skill. Cybersecurity continues to be a very big focus of what we're doing. We are making sure that we have the skills we need in cybersecurity, as that remains a continuing threat. There's another question talking about how we prepare to support ransomware attacks. What's the company done to keep current with the security recommendations? I'm going to turn that one to Brian Buckham, who heads up that. Yeah. Thanks, Ker, great question. This is Brian Buckham, I'm the company's General Counsel. We have a number of systems in place for cybersecurity. Those include systems for ransomware. That's been an issue lately, and it's always been something that we've had our attention on. We have a team of cyber professionals tasked with our security profile, and we receive threat intelligence from a number of sources, and that includes both government partners and private entities. So that combination of people and tools and intelligence sources are how we approach our cybersecurity efforts, both through our cyber team and our IT team as well. This is reflective of the importance of this area to your company and our shareholders and other stakeholders. We do include some information on our cybersecurity efforts in the ESG report that Lisa mentioned that we posted on our website today. I'd encourage people to take a look at that ESG report and what we talk about on the cybersecurity side. Another question comes from Kat Worth. Is the company currently accounting for carbon emission intensity when making supply resource dispatch decisions? For example, is carbon considered on an hourly basis whether to call on a gas or a coal resource, or to import more clean energy through the Western Energy Imbalance Market? If not, is the company willing to consider incorporating the carbon intensity of the supply resource options in its dispatch decisions? Again, I go back to the balance of reliability, affordability, and clean. We have a very clean portfolio to begin with, and certainly, we try to utilize as much hydro as we can. We have all the PPA contracts with other resources when they're available. Then, of course, we've got to keep the lights on. We will supplement it with the carbon-emitting resources, as required. It is certainly something that we think about. Again, balancing the three criteria. Lisa, I did mistake that. Representative Simpson's plan is not a bill yet. It's a proposal. Okay. Hopefully, we've answered all the questions adequately, and we thank you again for attending the annual meeting and for your questions. We appreciate your investment in IDACORP and look forward to your continued participation at future annual meetings. Thank you.
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