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JD.COM JD.com Announces First Quarter 2021 Results May 19 , 2021 BEIJING , May 19 , 2021 ( GLOBE NEWSWIRE ) JD.com , Inc. ( NASDAQ : JD and HKEX : 9618 ) , China's leading technology driven e - commerce company transforming to become the leading supply chain - based technology and service provider , today announced its unaudited financial results for the quarter ended March 31 , 2021 . First Quarter 2021 Highlights • Net revenues for the first quarter of 2021 were RMB203.2 billion ( US $ ¹31.0 billion ) , an increase of 39.0 % from the first quarter of 2020. Net service revenues for the first quarter of 2021 were RMB27.9 billion ( US $ 4.3 billion ) , an increase of 73.1 % from the first quarter of 2020 . • Income from operations for the first quarter of 2021 was RMB1.7 billion ( US $ 0.3 billion ) , compared to RMB2.3 billion for the same period last year . Non - GAAP2 income from operations for the first quarter of 2021 was RMB3.5 billion ( US $ 0.5 billion ) , compared to RMB3.3 billion for the first quarter of 2020. Operating margin of JD Retail before unallocated items for the first quarter of 2021 was 4.0 % , compared to 3.7 % ³ for the first quarter of 2020 . • Net income attributable to ordinary shareholders for the first quarter of 2021 was RMB3.6 billion ( US $ 0.6 billion ) , compared to RMB1.1 billion for the same period last year . Non - GAAP net income attributable to ordinary shareholders for the first quarter of 2021 was RMB4.0 billion ( US $ 0.6 billion ) , compared to RMB3.0 billion for the same period last year . • Diluted net income per ADS for the first quarter of 2021 was RMB2.25 ( US $ 0.34 ) , compared to RMB0.72 for the first quarter of 2020. Non - GAAP diluted net income per ADS for the first quarter of 2021 was RMB2.47 ( US $ 0.38 ) , compared to RMB1.98 for the same period last year . • Annual active customer accounts4 increased by 29.0 % to 499.8 million in the twelve months ended March 31 , 2021 from 387.4 million in the twelve months ended March 31 , 2020 . " As we mark JD.com's 18th anniversary , we are pleased to deliver another strong quarter of growth to kick off 2021 , " said Richard Liu , Chairman and Chief Executive Officer of JD.com . " Since our establishment , JD's focus on customers has set us apart and today we are proud that 500 million active users rely on JD's broad selection of quality products and best - in - class customer services to support every aspect of their lives . JD is also increasingly the partner of choice for millions of businesses who benefit from our advanced supply - chain infrastructure to reduce costs and boost operating efficiency . " " As our strong growth momentum from last year continued into the first quarter of 2021 , we are also encouraged by the diversification of our revenue streams with an increasing contribution from service revenues . " said Sandy Xu , Chief Financial Officer of JD.com . " JD Retail's operating margin further expanded during the quarter , as we continue to drive stronger operating leverage through technology and innovation . " Business Highlights Environment , Social and Governance • JD.com released its first ESG report on April 19th highlighting the company's long - term approach to ESG initiatives and corporate social responsibility . The report details JD.com's vision of leveraging the digital supply chain to boost the real economy , improve efficiency and enhance environmentally friendly initiatives including green supply chain , green data centers and poverty alleviation . • As part of its commitment to poverty alleviation , JD.com helped impoverished counties to market more than 3 million local commodities online . JD.com will focus on rural digitalization to promote the sustainable development of rural areas in the future . With over 80 % of JD.com front - line employees originally from rural areas , JD.com provides sustainable employment opportunities and social insurance and housing fund for hundreds of thousands of employees throughout rural China . JD Retail • JD.com and Louis Vuitton launched an innovative cooperation in April . The ground - breaking cooperation model connects Louis Vuitton directly with JD.com's high - quality customers , providing them with access to the brand while further enhancing the luxury shopping experience on JD.com . • In the first quarter , JD.com has started new partnerships with a wide spectrum of luxury brands . John Lobb , the luxury shoes and boots brand under Hermès Group , recently launched flagship stores on JD.com . Some brands went further to