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JD.COM JD.com Announces 2021 Second Quarter and Interim Results August 23 , 2021 BEIJING , China , Aug. 23 , 2021 ( GLOBE NEWSWIRE ) -- JD.com , Inc. ( NASDAQ : JD and HKEX : 9618 ) , a leading supply chain - based technology and service provider , today announced its unaudited financial results for the three months and six months ended June 30 , 2021 . Second Quarter 2021 Highlights • Net revenues for the second quarter of 2021 were RMB253.8 billion ( US $ 139.3 billion ) , an increase of 26.2 % from the second quarter of 2020. Net service revenues for the second quarter of 2021 were RMB34.1 billion ( US $ 5.3 billion ) , an increase of 49.2 % from the second quarter of 2020 . • Income from operations for the second quarter of 2021 was RMB300.8 million ( US $ 46.6 million ) , compared to RMB5.0 billion for the same period last year . Non - GAAP² income from operations for the second quarter of 2021 was RMB2.5 billion ( US $ 0.4 billion ) , compared to RMB5.6 billion for the second quarter of 2020. Operating margin of JD Retail before unallocated items for the second quarter of 2021 was 2.6 % , remained stable compared with the second quarter of 2020³ . • Net income attributable to ordinary shareholders for the second quarter of 2021 was RMB794.3 million ( US $ 123.0 million ) , compared to RMB16.4 billion for the same period last year . Non - GAAP net income attributable to ordinary shareholders for the second quarter of 2021 was RMB4.6 billion ( US $ 0.7 billion ) , compared to RMB5.9 billion for the same period last year . • Diluted net income per ADS for the second quarter of 2021 was RMB0.50 ( US $ 0.08 ) , compared to RMB10.47 for the second quarter of 2020. Non - GAAP diluted net income per ADS for the second quarter of 2021 was RMB2.90 ( US $ 0.45 ) , compared to RMB3.51 for the same period last year . • Operating cash flow for the twelve months ended June 30 , 2021 increased to RMB38.9 billion ( US $ 6.0 billion ) from RMB26.3 billion for the twelve months ended June 30 , 2020. Free cash flow , which excludes the impact from JD Baitiao receivables included in the operating cash flow , for the twelve months ended June 30 , 2021 increased to RMB31.9 billion ( US $ 4.9 billion ) , compared to RMB22.7 billion for the twelve months ended June 30 , 2020 . • Annual active customer accounts4 increased by 27.4 % to 531.9 million in the twelve months ended June 30 , 2021 from 417.4 million in the twelve months ended June 30 , 2020 . 1 The U.S. dollar ( US $ ) amounts disclosed in this press release , except for those transaction amounts that were actually settled in U.S. dollars , are presented solely for the convenience of the readers . The conversion of Renminbi ( RMB ) into US $ in this press release is based on the exchange rate set forth in the H.10 statistical release of the Board of Governors of the Federal Reserve System as of June 30 , 2021 , which was RMB6.4566 to US $ 1.00 . The percentages stated in this press release are calculated based on the RMB amounts . 2 See the sections entitled " Non - GAAP Measures " and " Unaudited Reconciliation of GAAP and Non - GAAP Results " for more information about the non - GAAP measures referred to in this press release . 3 Operating margin of JD Retail before unallocated items for the second quarter of 2020 was retrospectively adjusted to conform to current period presentation of segment information . 4 Annual active customer accounts are customer accounts that made at least one purchase during the twelve months ended on the respective dates , whether through online retail or online marketplace . " Over the past 18 years since our founding , JD.com has always placed the interests of our customers , partners and employees foremost while upholding our long - standing business principle of doing business the right way , " said Richard Liu , Chairman and Chief Executive Officer of JD.com . " Today , JD has become China's leading supply chain - based technology and service company , serving a growing base of millions of partners and 532 million customers . With hundreds of thousands of full - time employees and our next generation smart supply chain and infrastructure network , JD has become a new type of real - economy based enterprise supporting China's development for the long - term . " " We are pleased to deliver another quarter of healthy growth even compared to last year's high base , " said Sandy Xu , Chief Financial Officer of JD.com . " Our consistent execution and successful 618 Grand Promotion helped us to add over 32 million new users in Q2 , the largest single quarter increase in JD.com's history . We are also encouraged by the continued diversification of our revenue streams , reflecting our open ecosystem strategy of empowering customers and business partners through JD.com's supply chain - based technology and infrastructure . " Business Highlights Environment , Social and Governance