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cultureserviceinnovationstrategyexecution investor day 2026 Investor Day FY27Keith Fulton
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cultureserviceinnovationstrategyexecution investor day 2026 4 Artificial Intelligence Topics Today 3. AI/ML , Predictive Analytics Helping Our Clients Grow 1.AI Accelerating Product DevelopmentMaking Jack Henry Faster, More Competitive 2. AI In Our ProductsHelping our Clients get more Efficient 4. Agentic AIUsing Jack Henry to transform Banking
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cultureserviceinnovationstrategyexecution investor day 2026 Focus Area 1 3. AI/ML , Predictive Analytics Helping Our Clients Grow 1.AI Accelerating Product DevelopmentMaking Jack Henry Faster, More Competitive 2. AI In Our ProductsHelping our Clients get more Efficient 4. Agentic AIUsing Jack Henry to transform Banking
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cultureserviceinnovationstrategyexecution investor day 2026 Gemini3,398Licenses M365 Copilot2,014Licenses GitHub Copilot1,251Licenses Cursor840Licenses More than Half of Our Associates Use at Least One AI Tool, Daily 6-month growth: 155%6-month growth: 22%6-month growth: 22%6-month growth: 86%
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cultureserviceinnovationstrategyexecution investor day 2026 Results from Early Adopter Product 90% increase in development velocity• One product team – JH Origination•Full development lifecycle AI assisted•18 months maturing process
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cultureserviceinnovationstrategyexecution investor day 2026Developer Productivity Using AI Tools (July 2026) 4|sight4|sight R&D3.0×DAILY CAPACITY WHAT CHANGED Used Cursor as an agent to work in parallel on development tasks, expanding daily work capacity. “I’ve documented a three-fold increase in my daily work capacity.” iPayiPay Development2.0×OUTPUT WHAT CHANGED Applied an AI-first workflow across implementation, design, debugging, and testing while reducing repetitive work. “Conservatively doubled output across the full software development lifecycle.”
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cultureserviceinnovationstrategyexecution investor day 2026Developer Productivity Using AI Tools (July 2026) iPay/Payrailz ModernizationPayments R&D9.6×Upgraded API/s per month WHAT CHANGEDProduced a set of AI agents for capturing requirements from existing code, translating that code into a new architecture, and testing the code based on the original requirements. “The delivery velocity keeps rising, and the quality keeps improving at the same time.”
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cultureserviceinnovationstrategyexecution investor day 2026A word on Tokenomics•We are closely tracking costs and value•We budgeted for meaningful increases in our AI licensing and token costs, YoY in FY27•We actively manage the mix of models and tools our people use•No culture of “token maxxing” at JH
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cultureserviceinnovationstrategyexecution investor day 2026 Focus Area 2 3. AI/ML , Predictive Analytics Helping Our Clients Grow 1.AI Accelerating Product DevelopmentMaking Jack Henry Faster, More Competitive 2. AI In Our ProductsHelping our Clients get more Efficient 4. Agentic AIUsing Jack Henry to transform Banking
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cultureserviceinnovationstrategyexecution investor day 2026Injecting AI Features into our Products •We are adding AI accelerators and augmentations into the products we already sell.•Broad across portfolio•Not just next gen platform•Not just cores•A number of these will be hitting the market in the next 6 months.
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cultureserviceinnovationstrategyexecution investor day 2026 11 FCD SAR NarrativesDrafting the essay for the investigator
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cultureserviceinnovationstrategyexecution investor day 2026Closed Beta with 5 Clients Today Clients using AI Assist with SAR Narratives are seeing dramatic results. *https://www.forvismazars.us/forsights/2026/03/suspicious-activity-report-sar-filings-hit-record-in-2025 Total SARs filed in 2025 in America: 4.1 million.*
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cultureserviceinnovationstrategyexecution investor day 2026 1414 JHA Analytics
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cultureserviceinnovationstrategyexecution investor day 2026 16 LoanVantageAutogenerate the credit narrative
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cultureserviceinnovationstrategyexecution investor day 2026Closed Beta Availability SummaryProduct JulyAugustSeptOctNovDecJanFCD SAR Narratives★FCD OFAC Screening AI★PowerOn Advisor Agent★4|Sight Web Research★Synergy Intelligent Document Recognition★4|Sight Search Helper★LoanVantage Credit Narratives ★JHA Analytics Chat ★Synapsys Relationship Summaries★EPS Screen Replay Attack Defense (TBD)★
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cultureserviceinnovationstrategyexecution investor day 2026How about something entirely new though? •Remember this injector?•We’ve built a really nice piece of software for this•It allows any team to use AI models much more easily and securely•We’re going to sell Injectors to our clients
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cultureserviceinnovationstrategyexecution investor day 2026 20 Prompt & PII ProtectionRAG, MCP, A2A capabilities out of the box The Jack Henry AI Fabric Gateway Get quick, safe access to frontier models with a simple RESTful API like any other. The same technology all the products I just showed are using. Safety and Privacy of the client’s data is paramount. The Gateway scans everything to make sure no one makes a mistake on this. Fancy technical capabilities that only IT people care about. All supported easily by the Gateway, out of the box. Simple, Easy API’s
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cultureserviceinnovationstrategyexecution investor day 2026 The Vibe Coding Problem •Vibe Coding by non-programmers is amazing.•Jack Henry is embracing it, and has over 100 vibe-coded applications that we know of so far.•They can easily get out of control! Not secure. Not tracked. Only on one person’s laptop, etc. Anyone remember MS Access? •We need a way to make vibe-coded apps into enterprise tools.•Our clients need this too!
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cultureserviceinnovationstrategyexecution investor day 2026Solution: Introducing the Garage •Jack Henry itself was started in an engine repair shop•We built the Garage for ourselves, as part of the AI Fabric, to make vibe coded apps “enterprise ready”•Now we can open up the Garage for our customers to vibe code their own apps•Unleash the creativity of our entire client base
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cultureserviceinnovationstrategyexecution investor day 2026Problem: AI Sovereignty•The more our clients use AI, the more they are handing their data to OpenAI or Anthropic, etc.•Some of this data is extremely private or sensitive.•Business strategies•OFAC matches•Non-performing loans•We are already trusted by our clients to hold this data•Let’s be their AI provider also
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cultureserviceinnovationstrategyexecution investor day 2026Solution: Introducing the Jack Henry Model Enclave•We will run open-source AI models ourselves•On our hardware, or in our cloud tenant, with our encryption keys•Absolute trust. Absolute privacy. •Hyperscalers will have no access.
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cultureserviceinnovationstrategyexecution investor day 2026AI Consulting ServicesFour modular service areas — choose what you need, and we adapt to your priorities. 1Board Services Strategic advisory on AI positioning, investment, and risk for the board. 2Governance & Policy Establishing guardrails and enterprise AI risk mitigation. 3Adoption CoachingBuilding AI-literate cultures through workshops and hands-on enablement. 4Technology Consulting on AI Fabric Seamless integration with the AI Gateway, etc. Delivered through your existing Jack Henry Bank & Credit Union consulting relationship
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cultureserviceinnovationstrategyexecution investor day 2026 Focus Area 3 3. AI/ML , Predictive Analytics Helping Our Clients Grow 1.AI Accelerating Product DevelopmentMaking Jack Henry Faster, More Competitive 2. AI In Our ProductsHelping our Clients get more Efficient 4. Agentic AIUsing Jack Henry to transform Banking
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cultureserviceinnovationstrategyexecution investor day 2026Establishing a Data Consortium,to leverage the power of Jack Henry Distribution•Broad and Deep Data at JH•1700+ Core Clients•5500 Non-Core Clients•Hundreds of millions of accounts•Billions and billions of transactions•We need to access all of this to unlock the power of machine learning for the benefit of our clients
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cultureserviceinnovationstrategyexecution investor day 2026Coming in FY 3Q27: Data Science App Store
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cultureserviceinnovationstrategyexecution investor day 2026 •We plan to auto-detect and flag these for clients•Do a better job of serving members and customers•Monetize them better•Market Tap2Local to them•Zelle for Small Business revenue opportunity*https://www.bankdirector.com/article/the-untapped-market-hiding-in-consumer-bank-accounts/**AutoBooks “2022 Small Business Data Report”; September 2022 how many small businesses are being run from FI retail accounts?Data Science is a direct path to revenue for the FI Of every $8 paid to an SMB, only $1 makes it to their bank or CU** ABA estimates “26% of existing retail accounts have on-going business transactions and payments.”*
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cultureserviceinnovationstrategyexecution investor day 2026 Business Problem for Every Bank: Customer ChurnCase study: Bank with 500,000 accounts Present Day 8-12% average churn =40-60k accounts lost per yearJH Predictive Model “Churn Sentinel” gives FI a weekly “at-risk” sheet, allowing them to reach out proactively and save 10% of accounts$250 average annual revenue per account =$10-15M annual revenue lost from churn$1-1.5M revenue loss avoidance $500 average customer acquisition cost =$20-30M cost to replace churn customers10% save on customer replacement cost $3-4.5M saved from a 10% churn reductionReal cost. Real losses. How JH Can Help
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cultureserviceinnovationstrategyexecution investor day 2026Data Science App Distribution Model •Closed Beta: January 2027•Each ML App Priced Independently•One time or recurring•App Marketplace allows instant activation and billing•Membership in the future data consortium is required*•If they aren’t a member, their data is not present and cannot be used
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cultureserviceinnovationstrategyexecution investor day 2026 Focus Area 4 3. AI/ML , Predictive Analytics Helping Our Clients Grow 1.AI Accelerating Product DevelopmentMaking Jack Henry Faster, More Competitive 2. AI In Our ProductsHelping our Clients get more Efficient 4. Agentic AIUsing Jack Henry to transform Banking
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cultureserviceinnovationstrategyexecution investor day 2026 cultureserviceinnovationstrategyexecution investor day 2026 a.k.a. The Agentic AI future of Jack Henry Jack Henry Confidential
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cultureserviceinnovationstrategyexecution investor day 2026The Future Evolution of Enterprise Applications The current state, for the last 20 years Human userCustom web UI Public or private APIsSystem of record
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cultureserviceinnovationstrategyexecution investor day 2026 Regular people can code whatever they want But now vibe coding is like conjuring •No experience needed•Any niche is fine•So easy to do, no use case is too small •The smaller the use case, the simpler it is to build
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cultureserviceinnovationstrategyexecution investor day 2026The Future Evolution of Enterprise Applications Human user Public or private APIsSystem of record Vibe coded web UI, smaller and fit for purpose Vibe coding means there could be hundreds of unique front-ends Suddenly, APIs and SORs are what matter most!
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cultureserviceinnovationstrategyexecution investor day 2026 AI Agents can do it for us In the future, the UI may become less important •Just talk or text with it, and it does what you say.•Connectors to APIs, like the UIs do, but with no webpages. •Ask questions, get answers.•Issue commands, they get done.
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cultureserviceinnovationstrategyexecution investor day 2026 AI agents mean eventually the UIs may disappear entirelyThe Future Evolution of Enterprise Applications Human user Public or private APIsSystem of record Agentic AI, running anywhereNo browser, just talking or texting Suddenly, application UIs are an impediment for some users
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cultureserviceinnovationstrategyexecution investor day 2026 Agents will not be 1:1 with Apps Issue one command, many things happen •Once agents are using APIs, there is no way they will be limited to one SOR at a time•They will use multiple SORs to accomplish more complicated and integrated things•Workflow management is built into agents of the future, because they understand the processes
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cultureserviceinnovationstrategyexecution investor day 2026 Agents will simultaneously use multipe APIs or SORsThe Future Evolution of Enterprise Applications Human user Agentic AI, running anywhereNo browser, just talking or texting Now SORs don’t have to be comprehensive, agents provide the glue
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cultureserviceinnovationstrategyexecution investor day 2026Using Multiple Tools Multiple Ways to Achieve a Goal Triggered by a user specifically (Non-JH example)“Go through my SalesForce Opportunities and compare them to my Inbox in Outlook. Build me an Excel spreadsheet of anyone who has asked me a question that I haven’t responded to, or anyone who has not corresponded with me in the last 30 days.” ”Now go through the people I haven’t corresponded with in 30 days. Add a comment to the right of each row with 2 relevant ideas for what messages I might send them, based on prior topics of conversation”
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cultureserviceinnovationstrategyexecution investor day 2026 Other things can cause agents to act Agents don’t always need humans •Like this motion sensor, an AI agent could start a process or do a task when triggered externally•Outside event triggers, timers, or even other agents could initiate with them
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cultureserviceinnovationstrategyexecution investor day 2026The Future Evolution of Enterprise ApplicationsAI Agent may not depend on human input to trigger them Agentic AI, running anywhere Public agentic APIsSystems of record Other agents Inbound events Schedules Rapidly, human users become less relevant
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cultureserviceinnovationstrategyexecution investor day 2026Using Multiple Tools Multiple Ways to Achieve a Goal Triggered by timing (retail examples)”Every weekday night at 5pm, check all 3 of my banks for the highest savings rate. Then transfer any balance over $5000 from all of my accounts to the highest yielding savings account.” “Every morning at 8am, check my Inbox for eBills and notifications, and use my online banking to pay them if they are under $300. If the bill is more than $300, send me a text to remind me to look at it. Transfer money from Savings to the payments checking account as needed.”
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cultureserviceinnovationstrategyexecution investor day 2026Example with a Bank Associate •Every morning at 7:15am, cycle through all of the exception items in SilverLake.1.Check the customer’s previous transactions to see how prior exceptions were handled.2.Check their history in Synapsys to see if they have on-going issues with the bank.3.Decide on the exception disposition and fees, if any, according to bank policies, and stage those in a place for human review.4.If you recommend waiving the fees for customer satisfaction reasons, add a note in Synapsys and save a nice email to the customer in the Drafts folder of my Outlook.
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cultureserviceinnovationstrategyexecution investor day 2026Who is Going to Partner With FIs on These Solutions? Agentic AI, running anywhere Public agentic APIsSystems of record Other agents Inbound events Schedules Human users
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cultureserviceinnovationstrategyexecution investor day 2026 How are we executing on this plan?
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cultureserviceinnovationstrategyexecution investor day 2026 48 Building AI features into our products“AI inside our walls” The standard way:
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cultureserviceinnovationstrategyexecution investor day 2026 AI Agents could be anywhere Next: AI Outside Our Walls The future is millions of independent agents•Anthropic agents running in SpaceX data centers•OpenAI agents running in Azure data centers All of them, calling our API’s to do work for them
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cultureserviceinnovationstrategyexecution investor day 2026 Not every restaurant wants a drive-thru Externalizing Services can be uncomfortable It is what the public, and internal bank associates, are going to demand.
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cultureserviceinnovationstrategyexecution investor day 2026 51 Harness AgnosticThe “harness” is the code that calls your APIs when the model tells it to.Highly dynamic AI progress means agentic harnesses are also highly competitive.Jack Henry is emphasizing flexibility as the market evolves.
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cultureserviceinnovationstrategyexecution investor day 2026 52 Corporate Agents Need to Touch Our ProductsWe need a way for the outside agents to know what we offer.We need to show them how to ask for these things. The AI Industry calls this MCP, orModel Context Protocol MCP is the crucial identity and tracking layer that allows this to work safely
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cultureserviceinnovationstrategyexecution investor day 2026 Not everything can be done at the drive-thru Safety We choose what is safe to serve through the external pathways Risk frameworks are needed to assess and control all potential agentic actions
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cultureserviceinnovationstrategyexecution investor day 2026 54 From now on, APIs and SORs are what matter, not UI Implications for Jack Henry The complexity, reliability, and regulatory moats are real. If we do not have the APIs though, customers (and agents) will find other SORs that do.
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cultureserviceinnovationstrategyexecution investor day 2026 55 We are actively working on Agentic APIs across our roadmap Agents Human in the loop Implications for Jack Henry Detailed agentic authentication, authorization and auditability are crucial. Partial trust means APIs must limit what agents can do without humans.
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cultureserviceinnovationstrategyexecution investor day 2026 56 API exposure outside of front-end systemsWe have a lot of public APIs intended for use by third parties.We have thousands more APIs that are not available outside JH.Usually these are system or UI-specific.We need many of these to be more open. Agents Our API GatewayImplications for Jack Henry
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cultureserviceinnovationstrategyexecution investor day 2026“External AI” means something Jack Henry plans to be Harness-Agnostic-Claude Cowork Dominant mind share and momentum-MS Copilot Cowork Eventual dominant market share for our clients-Other 3rd party frameworks Dark horses could win, also If a retail user or bank associate use a third party harness to call Jack Henry “tools” or APIs, the system calling us is running outside JH’s firewalls and environments.We have to enable these agents to reach inside JH, safely and securely.
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cultureserviceinnovationstrategyexecution investor day 20265 Levels of Agentic Action Risks Reading/Querying Data Adding/Updating Data Triggering Actions Inside Organization Triggering Actions Outside Organization Deleting Data, Moving Money L1L2L3L4L5As we start to move into agentic actions, we recognize that not all actions carry the same risk.For now, there is a lot to do with levels 1-3.
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cultureserviceinnovationstrategyexecution investor day 2026Mapping to Product Priorities The idea is to make composable interlocking sets of these, to allow users to mix and match, like Legos. Jack Henry ProductRead-Only API’sEdit Rules and StatusesAdd comments, cases, otherReset Passwords, Update LimitsExecute TransactionsAll CoresY NPaymentsYY Y NCards YY Y Y NCRM SynapsysYY Y NFinancial Crimes DefenderYY Y NSynergyY Y NBanno/TMYY Y NEPS Y Y N L1L2L2L2L5
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cultureserviceinnovationstrategyexecution investor day 2026 61 50 years ago, Jack Henry revolutionized banking compute
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cultureserviceinnovationstrategyexecution investor day 2026 cultureserviceinnovationstrategyexecution Now, 50 years later, we are doing it again.
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cultureserviceinnovationstrategyexecution investor day 2026 © 2026 Jack Henry & Associates, Inc.® investor day 2026