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1 Live Person Announces First Quarter 2021 Financial Results Exceeds guidance with a record revenue of $ 108M and record growth of 38 % year - over - year -- Signs 8 seven - figure deals , increases annual contract values more than 120 % year - over - year - Enhances operating leverage , powering Rule of 40 achievement for a third consecutive quarter -- -- Expands strategic partnerships with 7 - figure deals and extends reach into large target verticals -- -- Raises full year revenue guidance range given continued momentum in Conversational Commerce -- NEW YORK , May 4 , 2021 -- LivePerson , Inc. ( NASDAQ : LPSN ) , a global leader in conversational AI , today announced financial results for the first quarter ended March 31 , 2021 . First Quarter Highlights Total revenue was $ 107.9 million for the first quarter of 2021 , an increase of 38 % as compared to the same period last year . Within total revenue , business operations revenue for the first quarter of 2021 increased 38 % year over year to $ 98.9 million , and revenue from consumer operations increased 44 % year over year to $ 9.0 million . LivePerson signed 8 seven - figure deals and 98 deals in total in the first quarter , comprising 29 new and 69 existing customer contracts . Trailing - twelve - months average revenue per enterprise and mid - market customer increased 34 % in the first quarter to another record high of $ 490,000 , up from approximately $ 365,000 in the comparable prior - year period . " Q1 was the best quarter for growth in the company's history , coming off the back of accelerated demand for our AI and messaging capabilities not only for customer care , but also commerce and new use cases . The team did an incredible job capturing these massive opportunities and executing on our conversational commerce strategy , " said CEO and founder Robert LoCascio . " After delivering stellar results in Q1 , we entered Q2 laser - focused on retail , e commerce , and sales and marketing use cases , as well as continued innovation in customer care . " " The depth and breadth of the Conversational Cloud , and the ease with which developers can adapt the platform's products and services to new use cases , have enabled us to rapidly diversify and grow our revenue streams , " added CFO John Collins . " Conversational Commerce , Al - assisted telehealth , and customer care innovations like social media management are all growing sources of revenue that reinforce our leadership in the market for Conversational AI . "