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1 Live Person Announces Second Quarter 2021 Financial Results -- Exceeds guidance with a record revenue of $ 119.6 million and growth of 31 % year - over - year - Increases annual contract value of new logo signings by ~ 100 % year - over - year - Achieves Rule of 40 for a fourth consecutive quarter -- -- Expands new target verticals in Healthcare and Crypto -- -- Provides initial 2022 Outlook of at least 27 % growth , driven by go - to - market investment -- NEW YORK , August 3 , 2021 Live Person , Inc. ( NASDAQ : LPSN ) ( " LivePerson " or the " Company " ) , a global leader in conversational AI , today announced financial results for the second quarter ended June 30 , 2021 . Second Quarter Highlights Total revenue was $ 119.6 million for the second quarter of 2021 , an increase of 31 % as compared to the same period last year . Within total revenue , business operations revenue for the second quarter of 2021 increased 31 % year over year to $ 109.8 million , and revenue from consumer operations increased 29 % year over year to $ 9.8 million . LivePerson signed four seven - figure deals and 105 deals in total in the second quarter , comprising 29 new and 76 existing customer contracts . Trailing - twelve - months average revenue per enterprise and mid - market customer increased 35 % in the second quart to another record high of $ 535,000 , up from approximately $ 395,000 in the comparable prior - year period . " In Q2 , we delivered record revenue , and AI - led volume on our platform hit an all - time high . We continue to see strong momentum in the market , with an accelerating demand environment for Conversational AI in both commerce and care use cases , " said founder and CEO Robert LoCascio . " Brands are increasingly turning to AI and messaging , leveraging our automation capabilities to communicate and engage with consumers . We are investing to capture the strong interest that we see in the market , including in new verticals , such as in the healthcare and cryptocurrency spaces and with new use cases , such as social media management . " " The second quarter marked our fifth consecutive quarter of 25 % plus revenue growth , with the last two exceeding 30 % , and our fourth consecutive quarter of operation at the Rule of 40. While our strategy to enhance operating leverage has clearly delivered the intended results , we see secular demand for Conversational AI as a signal to increase investment in our go - to - market capacity . With these investments , we expect to grow by at least 27 % in 2022 with an exit run rate of 30 % . " added CFO John Collins . Customer Expansion During the second quarter , the Company signed contracts with the following new customers : A leading retail marketplace One of the fastest - growing and largest urgent care providers in the U.S.