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November 11 , 2021 LIVEVOX LiveVox Announces Third Quarter 2021 Financial Results Third quarter total revenue of $ 30.5 million , up 20.2 % year - over - year Third quarter contract revenue of $ 23.1 million , up 26.3 % year - over - year SAN FRANCISCO -- ( BUSINESS WIRE ) -- LiveVox Holdings , Inc. ( " LiveVox " or the " Company " ) ( NASDAQ : LVOX ) , a leading global enterprise cloud communications company , today announced financial results for the third quarter ended September 30 , 2021 . " We executed incredibly well in Q3 , highlighted by record revenue of $ 30.5 million , and contract revenue of $ 23.1 million , both of which exceeded the high end of our guidance range . Additionally , we achieved record bookings in the quarter which puts us on track for our strongest bookings year in company history , " said Louis Summe , CEO and Co - Founder of LiveVox . " We are also thrilled to announce our largest ever new logo deal with ARR¹ of $ 3.3 million , and we are seeing both new and existing customers opt for an increasing number of our products . I am incredibly optimistic about both the fundamentals of our business , and the secular tailwinds driving momentum into our full enterprise , blended omnichannel platform . " Third Quarter 2021 Financial Highlights • Revenue² : Total revenue for the third quarter of 2021 was $ 30.5 million , up 20.2 % compared to $ 25.4 million in the third quarter of 2020 . • Contract Revenue : Contract revenue was $ 23.1 million , up 26.3 % compared to $ 18.2 million for the third quarter of 2020 . • Gross Profit : Gross profit was $ 17.0 million , up 8.4 % compared to $ 15.7 million for the third quarter of 2020 . • Non - GAAP Gross Profit³ and Non - GAAP Gross Margin³ : Non - GAAP gross profit was $ 18.1 million , up 8.5 % compared to $ 16.7 million for the third quarter of 2020 ; Non - GAAP gross margin was 59.5 % after adjusting for stock - based compensation , depreciation and amortization and long - term incentive compensation triggered by the closing of the merger with Crescent Acquisition Corp. during the quarter , compared to 65.9 % in the third quarter of 2020 . • Net loss : Net loss was $ 11.3 million for the third quarter of 2021 , compared to net loss of $ 0.3 million for the third quarter of 2020 . • Adjusted EBITDA³ : Adjusted EBITDA loss was $ 6.3 million for the third quarter of 2021 , compared to Adjusted EBITDA of $ 2.7 million for the third quarter of 2020 . 1 ARR is defined as the annualized recurring revenue of an active subscription contract . 2 Total revenue is comprised of recurring subscription revenue and implementation revenue .