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Marchex Marchex Announces Third Quarter 2021 Results November 9 , 2021 SEATTLE -- ( BUSINESS WIRE ) -- Nov . 9 , 2021-- Marchex , Inc. ( NASDAQ : MCHX ) , the award - winning Al - powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes , today announced its financial results for the third quarter ended September 30 , 2021 . Q3 2021 Financial Highlights • GAAP revenue was $ 13.7 million for the third quarter of 2021 , compared to $ 13.8 million for the third quarter of 2020 . • Q3 2021 Core analytics and solutions revenue was $ 13.7 million as compared to $ 12.9 million for the third quarter of 2020 , which excludes the benefit of recognizing $ 776,000 of revenue that was reserved at the end of the 2020 second quarter during the pandemic given they did not meet recognition criteria under our revenue recognition policies at such time . Including this amount , core analytics and solutions revenue for the third quarter of 2020 was $ 13.6 million , • Net income from continuing operations was $ 3.3 million for the third quarter of 2021 or $ 0.07 per diluted share , compared to a net loss of $ 5.1 million or $ 0.11 per diluted share for the third quarter of 2020 . GAAP Revenue Non - GAAP Results : Adjusted EBITDA from continuing operations Q3 2020 $ 13.8 million Q3 2021 $ 13.7 million Break Even ( $ 3.3 ) million • Adjusted non - GAAP income ( loss ) per share from continuing operations for the third quarter of 2021 was ( $ 0.01 ) compared to ( $ 0.06 ) for the third quarter of 2020 . Strategic Priorities and Growth Initiatives • Customer Traction . In the third quarter of 2021 , Marchex signed an extension and renewal with one of its largest OEM auto customers through December 2022 , including the ability to further extend the contract through 2025 with a multi - year framework based upon continued execution . Additionally , Marchex also expanded its relationship with two additional OEM auto customers , which will extend these relationships over the course of 2022 and beyond . Further , the company saw continued momentum with new enterprise customers across multiple product lines in auto , home services , health care and other verticals . • Company Achieves Profitability Target Ahead of Schedule . In the third quarter , Marchex achieved break - even Adjusted EBITDA in part through continued progress with the company's cost initiatives , including its technology and cloud - based infrastructure projects . • Conversation Volumes . Conversation volume trends during August and September softened somewhat in key verticals including home services and others as the pandemic resurged in the summer of 2021 . • Marchex Announces New Integrations Hub for CPaaS , UCaas and CCaaS Platforms . The new integrations are part of the company's Marchex Anywhere initiative that makes Marchex's suite of industry - leading conversation intelligence services available to an expanding community of tens of thousands of businesses . Marchex Anywhere offers two types of integrations , Zero Code Integrations and Communication Platform Integrations , that together dramatically expand the number of companies who can utilize and capitalize on Marchex conversation intelligence . • Marchex Wins the Overall SaaS Award for Analytics and Business Intelligence . The Company won this award in the Analytics + Business Intelligence Category of the 2021 APPEALIE SaaS Awards based on its leading conversation intelligence platform and sales engagement product suite . APPEALIE SaaS Award winners were selected using Net Promoter Scores ™ ( NPS ) , UI / UX , recent product improvements , and third - party analyst research , among other criteria . The Overall SaaS award marks the 8th product award received by Marchex to date in 2021. It also follows Marchex being named the industry leader for applied conversation intelligence by Opus Research in its 2021 Conversational Intelligence Intelliview research report . " In the third quarter , we continued to make substantial business progress in positioning Marchex to capitalize on the opportunity in conversational intelligence , " said Russell Horowitz , Executive Chairman and Co - CEO . " In addition to securing new long - term commitments with a number of our largest customers , we continue to make significant product and new customer progress that will serve as the foundation for our long - term growth . These factors , combined with our investments in our cloud - based technology projects , enabled Marchex to achieve our profitability goals earlier than expected this year and demonstrates that we are moving toward a healthy overall strategic and financial profile .