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EX - 99.1 2 mntv - ex99_1.htm EX - 99.1 momentive ™ Exhibit 99.1 Momentive Announces Third Quarter 2021 Financial Results SAN MATEO , Calif . - Total Revenue Increases 20 % Year - over - year Enterprise Sales Revenue Increases 37 % Year - over - year November 09 , 2021 - Momentive ( NASDAQ : MNTV ) , an agile experience management company ( formerly SurveyMonkey ) , today reported third quarter results for the period ended September 30 , 2021 . Q3 2021 Key Results • Total revenue was $ 114.8 million , an increase of 20 % year - over - year . Enterprise sales revenue was $ 37.6 million , an increase of 37 % year - over year . Enterprise sales revenue accounted for approximately 33 % of total revenue , up from approximately 29 % in Q3 2020. We ended the quarter with approximately 10,500 enterprise sales customers , up 37 % from approximately 7,700 in Q3 2020 . • Self - serve revenue was $ 77.1 million , an increase of 13 % year - over - year . Leading Growth Indicators : Deferred revenue was $ 197.6 million , an increase of 20 % year - over - year . Remaining performance obligations were $ 222.6 million , an increase of 21 % year - over - year . Paying users totaled approximately 883,100 , an increase of approximately 79,900 , or 10 % from approximately 803,200 in Q3 2020. Approximately 90 % of our paying users were on annual plans , up from 87 % a year ago . • Average revenue per user was $ 522 , up approximately 9 % from $ 478 in Q3 2020 . • GAAP operating margin was negative 17.1 % and non - GAAP operating margin was 6.5 % . GAAP net loss was $ 22.9 million and GAAP diluted net loss per share was $ 0.15 . Non - GAAP net income was $ 4.3 million and non - GAAP diluted net income per share was $ 0.03 . Net cash provided by operating activities was $ 16.7 million and free cash flow was $ 14.7 million for 14.6 % and 12.8 % margin , respectively . Cash and cash equivalents totaled $ 300.7 million and total debt was $ 212.2 million for net cash of $ 88.5 million as of September 30 , 2021 . Due to the Company's pending acquisition by Zendesk , the Company has cancelled its November 9 conference call and webcast to discuss these financial results . Additionally , the Company will not be providing financial guidance for Q4 2021 and has suspended its financial guidance for the full year 2021 . Q3 2021 Business and Product Highlights • Held GetFeedback's Second Annual Customer Experience ( CX ) Summit , where the industry's top experts and innovators shared best practices and expert insights to help GetFeedback users prepare to take on the future of customer experience with confidence 1