Page 1

NICE NICE Reports 32 % Growth in Cloud Revenue for the First Quarter of 2021 Total Revenue Growth Accelerated to 11 % with Double Digit Growth in Operating Income and EPS Company Raises Annual Revenue and EPS Guidance for 2021 Hoboken , New Jersey , May 13 , 2021 - NICE ( NASDAQ : NICE ) today announced results for the first quarter ended March 31 , 2021 . First Quarter 2021 Financial Highlights GAAP Revenue of $ 455 million , growth of 11 % year - over - year Cloud revenue of $ 228 million , growth of 32 % year - over - year Gross margin of 67.5 % compared to 65.9 % last year Operating income of $ 66 million compared to $ 59 million last year , growth of 13 % Operating margin of 14.6 % compared to 14.3 % last year Diluted EPS of $ 0.78 versus $ 0.71 last year , growth of 10 % Non - GAAP Revenue of $ 457 million , growth of 11 % year - over - year Cloud revenue of $ 230 million , growth of 33 % year - over - year Gross margin of 72.7 % compared to 70.9 % last year Operating income of $ 128.8 million compared to $ 110.5 million last year , growth of 17 % Operating margin of 28.2 % compared to 26.9 % last year Diluted EPS of $ 1.54 versus $ 1.34 last year , growth of 15 % " We are pleased to begin 2021 on a high note as we reported very strong first quarter results across the board , including double - digit growth in both total revenue and earnings per share , " said Barak Eilam , CEO , NICE . " Driving this outstanding performance is our continued robust growth in cloud , as we are witnessing further rapid penetration of CXone in all market segments , especially in very large enterprises , a segment of the market in which we are clearly differentiated from a competitive standpoint . " Mr. Eilam continued , " We also continue to see tremendous growth for CXone in international markets where we witnessed a three times increase in bookings bolstered by our growing international partners program . In addition , we continued to see strong demand by enterprises to digitally transform leading to a two and a half times increase in the volume of digital interactions on our platform . With a record pipeline and robust bookings for CXone , we are in an excellent position to capitalize on a large and fast - growing total addressable market . "