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NICE NICE Reports Accelerated Total Revenue Growth of 20 % For the Third Quarter of 2021 and 28 % Growth in Cloud Revenue Company Reports Double - Digit Revenue Growth Across All Regions and Business Segments Company Raises Guidance for Total Revenue and EPS for Full Year 2021 Hoboken , New Jersey , November 11 , 2021 - NICE ( NASDAQ : NICE ) today announced results for the third quarter ended September 30 , 2021 . Third Quarter 2021 Financial Highlights GAAP Revenue of $ 490 million , growth of 20 % year - over - year Cloud revenue of $ 258 million , growth of 28 % year - over - year Gross margin of 67.2 % compared to 65.8 % last year Operating income of $ 64 million compared to $ 62 million last year , growth of 4 % year - over - year Operating margin of 13.1 % compared to 15.1 % last year Diluted EPS of $ 0.70 versus $ 0.76 last year Operating cash flow increased 4 % year - over - year to $ 103.5 million Non - GAAP Revenue of $ 494 million , growth of 20 % year - over - year Cloud revenue of $ 262 million , growth of 29 % year - over - year Gross margin of 72.3 % compared to 71.0 % last year Operating income of $ 140.0 million compared to $ 116.8 million last year , growth of 20 % Operating margin of 28.3 % , compared to 28.3 % last year Diluted EPS of $ 1.68 versus $ 1.41 last year , growth of 19 % " We are pleased to report another quarter of accelerated top line growth as total revenue increased 20 % in the third quarter compared to the same period last year , " said Barak Eilam , CEO of NICE . " The excellent results across the board in Q3 reflect our leadership and the strategic , central role we play amid four key dynamics that are taking place in our industry - cloud , digital , Al and the shift to platforms . " Mr. Eilam continued , " We are witnessing continued strong momentum in the cloud with 28 % growth in cloud revenue in Q3 , as well as clear market leadership with over 725,000 agents globally on CXone . Digital revenues grew 78 % in the third quarter , we tripled the number of deals in Enlighten driven by demand for Al and we are continuing to see increasing competitive replacements of legacy incumbent providers as more customers are taking a platform approach to their CX . Much of the platform success is happening at the high end of the market where we witnessed an increase of 46 % in large enterprise deals . "