Slides
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NiCE Q3 2025 Investors Presentation
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Digitally Transforming Criminal Justice Public Safety & Justice Customer Experience Automating Customer Service by Orchestrating Workflows, Agents & Knowledge Financial Crime & Compliance Fighting Financial Crime and Fraud Create a NiCE world
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3 >85% Fortune 100 Customers >150 Countries Cloud Revenue* $2.2B $786M Cash from Operations* $2.9B Total Revenue* >3,300 R&D Professionals>9,500 Employees Customers 25K Recurring Revenue* $2.6B *Financial figures for last 12 months ended September 30, 2025. THE Cloud Leader Powering AI in Three Large Specialized Markets
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Digitally Transforming Criminal Justice Public Safety & Justice Customer Experience Automating Customer Service by Orchestrating Workflows, Agents & Knowledge Financial Crime & Compliance Fighting Financial Crime and Fraud Create a NiCE world
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Reimagining Customer Experience The AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale
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Leading the Future of AI-Powered Experiences KNOWLEDGEAGENTSWORKFLOWS
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One AI Platform. Complete Customer Service Automation. Agents Channels | Data | Media Enlighten AI Design Operate Service Automation Workforce Augmentation Build Workflow Orchestration Workflow Design Continuous Optimization Journey Mapping Orchestration Studio Autopilot Operational Guardrails Proactive Engagement Copilot AI Orchestration
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NiCE CXone Market Leadership The Forrester Wave : Contact-Center-As-A-Service Platforms, Q2 2025, Max Ball, Fiona Swerdlow and Sarah Morana. 10 April 2025. October 2024. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, wei ghtings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave . Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Gartner Magic Quadrant for Contact Center as a Service, Q3 2025, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth © 2025 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications co nsist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warr anties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Figure 1: Gartner Magic Quadrant for Contact Center as a Service
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Select NiCE Customers Retail Travel and Entertainement Healthcare Financial services Manufacturing Public sector/ education Manufacturing Telco 10/10 Top US health insurance 5/5 Top US Telco 9/10 Top Global financial services 6/10 Top Fortune 10
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Broadest Partner Ecosystem CXexchange Marketplace Partners Service partners Technology Solution Distributors Communication Service Providers Solution Partners Global System Integrators Technology Alliance Partners 400+ Global CX Partners CALA 20+ APAC 90+ EMEA 200+ N. America 110+ 75% Of wins involve Partners 170+ Pre-integrated apps in the Marketplace
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The NiCE Foundations for Growth Billions of labelled data to power intelligent purpose-built AI Financial strength provides flexibility and long-term commitment to innovation Decades of domain expertise delivering mission-critical outcomes Proven track record of first to innovate and first to deliver Accelerating growth with key strategic partnerships The most complete AI-platform in the industry – intent to fulfillment
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Digitally Transforming Criminal Justice Public Safety & Justice Customer Experience Automating Customer Service by Orchestrating Workflows, Agents & Kowledge Financial Crime & Compliance Fighting Financial Crime and Fraud Create a NiCE world
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Making the world a Trusted Place
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Embedded AI and analytics to combat financial crime. Safeguards financial institutions, customers and assets. Provides industry-wide insights on threats to enable proactive prevention. Actimize Portfolio Investigation and case management Network Analytics Machine learning Artificial intelligence Network analytics Identity resolution Data intelligence Anti-money Laundering Enterprise fraud management Financial markets compliance KYC and client lifecycle management
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Financial crime & compliance: TOP U.S. Banks 4/5 TOP APAC Banks 10/10 TOP EU Banks 10/10 TOP Global Investment Banks Selected customers 10/10
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NiCE Actimize Market Leadership The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave . Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. The SPARK Matrix is copyrighted by Quadrant Knowledge Solutions Private Limited. The SPARK Matrix : Anti-Money-Laundering (AML) Solution, Q1 2024 The Forrester Wave : Enterprise Fraud Management Solutions, Q2 2024
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Digitally Transforming Criminal Justice Public Safety & Justice Customer Experience Automating Customer Service by Orchestrating Financial Crime & Compliance Fighting Financial Crime and Fraud Create a NiCE world
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Making the world a Safer Place
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Evidencentral is the World’s #1 Public Safety & Justice AI Cloud Platform Connecting the Entire Criminal Justice System CorrectionsPolice Prosecution Defense Courts Emergency Communications
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NICE Inform Elite Platinum Award for Best 911 Center Solution NICE named a Leader in IDC’s Vendor Assessment Report: IDC Marketscape Worldwide Digital Evidence Management Solutions for Law Enforcement, 2023 NICE was recognized for eighth consecutive year by American Security Today NICE Investigate & NICE Justice Gold Award for Best Investigation Solution NICE Recognized as a leader in public safety & criminal justice