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© 2025 ServiceNow, Inc. All Rights Reserved. © 202 6 ServiceNow, Inc. All Rights Reserved. Investor Presentation Fourth Quarter 2025
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2 © 2025 ServiceNow, Inc. All Rights Reserved. 2 2 © 202 6 ServiceNow, Inc. All Rights Reserved. This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on inf orm ation currently available to management. Forward ‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans, operating mod el, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objecti ves of management, the effects of competition on our business, customer trends. Forward ‐looking statements include all statements that are not historical facts and can be identified by terms such as “antic ipa tes,” “believes,” “could,” “seeks,” “estimates” (including, without limitation, financial estimates denoted with an “E,” such as FY26E), “targets,” “guidance,” “expects,” “intends,” “may,” “pla ns, ” “potential,” “predicts,” “prospects,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms, although not all forward ‐looking statements contain these id ent ifying words. Forward - looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, p erformance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward - looking statements. Additionally, these forw ard - looking statements, particularly our guidance, involve risks, uncertainties and assumptions based on information available to us as of January 28, 2026, including those related to our future financial performance, global economic conditions and demand for digital transformation. Many of these assumptions relate to matters that are beyond our control and changing rapid ly, including, but not limited to, fluctuations in the value of foreign currencies relative to the U.S. Dollar; fluctuations in interest rates; global macroeconomic and political conditions includi ng changes in government spending and operating status, tariffs, inflation and armed conflicts; our ability to consummate and realize the benefits of any strategic transactions or acquisitio ns; and fluctuations and volatility in our stock price. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results exp ressed or implied by the forward - looking statements we make. Further information on these and other factors that could cause or contribute to such differences include, but are not limite d t o, those discussed in the “Risk Factors” section in our Annual Report on Form 10 - K filed for the year ended December 31, 2025 and in our other Securities and Exchange Commission (“SEC”) filings. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward - looking statements, and you should not place undue reliance on our forward - looking statements. Forward - looking statements represent our management’s beliefs and assumptions only as of the date of this presentation. We under take no obligation, and do not intend, to update these forward - looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progres s of the current financial quarter. This presentation includes certain non ‐GAAP financial measures and the corresponding growth rates as defined by SEC rules. Fo r a dditional information, see the slide titled “Statement Regarding Use of Non - GAAP Financial Measures.” Terms such as Remaining Performance Obligations (“RPO”), Current Remaining Performance Obligations (“ cRPO ”) and Renewal Rate shall have the meanings set forth in our filings with the SEC. The information in this presentation on new products, features, or functionality, including products that incorporate AI tech nol ogy, is intended to outline our general product direction and should not be relied upon in making a purchasing decision. The information on new products, features, and functionality is for infor mat ional purposes only and shall not be incorporated into any contract. The information on new products, features, and functionality is not a commitment, promise, or legal obligation to d eli ver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. Safe Harbor and other information
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3 © 2025 ServiceNow, Inc. All Rights Reserved. 3 3 © 202 6 ServiceNow, Inc. All Rights Reserved. We report non - GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. We adjust revenues and related growth rates (“revenues”), and current remaining performance obligations (“cRPO”) and remainin g p erformance obligations (”RPO”) and related growth rates for constant currency to provide a framework for assessing how our business performed excluding the effect of foreign currency rate fluctu ati ons, and for revenues only, any gains or losses from foreign currency hedge contracts that are reported in the current and comparative period. To exclude the effect of foreign currency rate fluct uat ions, current period revenues results for entities reporting in currencies other than U.S. Dollars are converted into U.S. Dollars at the average exchange rates in effect for the comparison period, rather t han the actual exchange rates in effect for the current period. Guidance for related growth rates is derived by applying the average exchange rates in effect during the comparison period, rather than the exchan ge rates for the guidance period, adjusted for any foreign currency hedging effects. We believe the presentation of revenues and corresponding growth rates adjusted for constant currency by excluding effe cts of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts facilitates the comparison of revenues year - over - year. Current period cRPO and RPO results and related growth rates for entities reporting in currencies other than U.S. Dollars are converted into U.S. Dollars at the exchange rates in effect at the end of the comparison period rather than the a ctu al end of the period exchange rates in effect during the current period. Guidance for cRPO growth rates is derived by applying the end of period exchange rates in effect during the comparison period ra ther than the exchange rates in effect during the guidance period. We believe the presentation of cRPO and RPO and related growth rates adjusted for constant currency facilitates the comparison o f c RPO and RPO year - over - year, respectively. Our non - GAAP presentation of gross profit, income from operations, and net income measures exclude certain non - cash or non - recur ring items, including stock - based compensation expense, amortization of purchased intangibles, legal settlements, impairment of assets, severance costs, contract termination costs, bus iness combination and other related costs including compensation expense, and income tax effects and adjustments. We believe these adjustments provide useful supplemental information to inve sto rs and facilitates the analysis of our operating results and comparison of operating results across reporting periods. Free cash flow is defined as net cash provided by operating activities plus cash outflows for legal settlements and business com bination and other related costs including compensation expense, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of total revenu es. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of our business op era tions. Our presentation of non - GAAP financial measures may not be comparable to similar measures used by other companies. We encourage investors to carefully consider our results under GAAP, as well as our supplemental non - GAAP information and the reconciliation between these presentations, to more fully understand our business. Please see the tables included at the end of this presentation for the reconciliation of GAAP and non - GAAP results. Statement Regarding Use of Non - GAAP Financial Measures
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4 © 2025 ServiceNow, Inc. All Rights Reserved. 4 Technology Workflows Core Business Workflows CRM and Industry Workflows Creator Workflows and Other Connect AI, data, and workflows to maximize the value of existing technology investments, cut costs, and make impactful improvements in core business processes all on a single platform Accelerate digital transformation with resilient, cost - efficient, and secure technology Provide easy - to - follow processes across HR, Procurement, Facilities, Legal, and Finance, reducing costs and improving performance Intelligently orchestrate customer experiences to sell, fulfill, and service on one unified platform. Build connected cross - enterprise workflow apps fast using low - code and hyperautomation that safely deliver agile services at scale © 202 6 ServiceNow, Inc. All Rights Reserved. 4 ServiceNow AI Platform
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5 © 202 6 ServiceNow, Inc. All Rights Reserved. What sets us apart 1 AI in the flow of work, not in another tool 2 Enterprise AI, not application AI 3 Autonomous workflows, not just AI assistance 4 AI Control Tower: governance and security built in 5 Open by design, trusted at scale
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6 © 2025 ServiceNow, Inc. All Rights Reserved. 6 6 © 202 6 ServiceNow, Inc. All Rights Reserved. We are the AI Control Tower for Business Reinvention Our aspiration is to be the defining enterprise software company of the 21st century We move with the pace of innovation to help customers transform organizations across every industry, while upholding a trustworthy, human - centered approach to deploying our products and services at scale Our 8,800+ global customers (1) include over 85% of the Fortune 500. They all rely on ServiceNow solutions using the Now AI Platform — the intelligent and intuitive cloud platform — for successful digital transformation From Fortune Magazine. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. (1) Global customers count is as of the end of fiscal 2025.
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7 © 2025 ServiceNow, Inc. All Rights Reserved. 7 7 © 202 6 ServiceNow, Inc. All Rights Reserved. Q4 - 25 Financial Highlights (1) Currency impact on subscription revenue growth rates are derived by applying the average exchange rates in effect during the comparison period, rather than the actual average exchange rates in effect during the current period, excluding any gains or losses from foreign currency hedge contracts that are reported in the current and comparative periods. Currency impact on cRPO and RPO growth rates are derived by applying the exchange rates in effect at the end of the comparison period rather than the actual end of period exchange rates in effect during the current period. (2) The non-GAAP growth rates for subscription revenues are adjusted for constant currency by excluding effects of foreign curr ency rate fluctuations and any gains or losses from foreign currency hedge contracts, and cRPO and RPO are adjusted only for constant currency. See slides 12-13 for additional discussion of non-GAAP subscription revenues and their corresponding growth rates. See slide 14 for additional discussion of non -GAAP cRPO and RPO and their corresponding growth rates. (3) This financial metric and its corresponding growth rate, if applicable, are calculated on a non -GAAP basis. See appendix for a reconciliation of non-GAAP financial measures to the most comparable GAAP measures. Note: Numbers rounded for presentation purposes. (4) Growth includes approximately 100bps contribution from Moveworks. Q4 2025 Results Quarterly Results Increase (Decrease) Y/Y Currency Impact (1) Non - GAAP Constant Currency Y/Y (2) Subscription Revenues $3,466M 21% ~150bps tailwind 19.5% Current RPO (cRPO) (4) $12.85B 25% ~400bps tailwind 21% Remaining Performance Obligations (RPO) (4) $28.2B 26.5% ~400bps tailwind 22.5% Non - GAAP Operating Margin (3) 31% ~150bps NA NA Non - GAAP Free Cash Flow Margin (3) 57% ~950bps NA NA
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8 © 2025 ServiceNow, Inc. All Rights Reserved. 8 8 © 202 6 ServiceNow, Inc. All Rights Reserved. 2025 Financial Highlights (1) Currency impact on subscription revenue growth rates are derived by applying the average exchange rates in effect during the comparison period, rather than the actual average exchange rates in effect during the current period, excluding any gains or losses from foreign currency hedge contracts that are reported in the current and comparative periods. Currency impact on cRPO and RPO growth rates are derived by applying the exchange rates in effect at the end of the comparison period rather than the actual end of period exchange rates in effect during the current period. (2) The non-GAAP growth rates for subscription revenues are adjusted for constant currency by excluding effects of foreign curr ency rate fluctuations and any gains or losses from foreign currency hedge contracts, and cRPO and RPO are adjusted only for constant currency. See slides 12-13 for additional discussion of non-GAAP subscription revenues and their corresponding growth rates. See slide 14 for additional discussion of non -GAAP cRPO and RPO and their corresponding growth rates. (3) This financial metric and its corresponding growth rate, if applicable, are calculated on a non -GAAP basis. See appendix for a reconciliation of non-GAAP financial measures to the most comparable GAAP measures. Note: Numbers rounded for presentation purposes. (4) Growth includes approximately 100bps contribution from Moveworks. 2025 Results Annual Results Increase (Decrease) Y/Y Currency Impact (1) Non - GAAP Constant Currency Y/Y (2) Subscription Revenue $12,883M 21% ~50bps tailwind 20.5% Current RPO (cRPO) (4) $12.85B 25% ~400bps tailwind 21% Remaining Performance Obligations (RPO) (4) $28.2B 26.5% ~400bps tailwind 22.5% Non - GAAP Operating Margin (3) 31% ~150bps NA NA Non - GAAP Free Cash Flow Margin (3) 35% ~350bps NA NA
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9 © 2025 ServiceNow, Inc. All Rights Reserved. 9 9 © 202 6 ServiceNow, Inc. All Rights Reserved. Our guidance includes GAAP and non - GAAP financial measures. The non - GAAP growth rates for subscription revenues are adjusted for constant currency by excluding the effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts, and the non - GAAP growth rates for cRPO are adjusted only for constant currency to provide better visibility into the underlying business trends. Our Q1 2026 subscription revenue growth guidance includes an approximately 150bps headwind from a mix shift of self - hosted revenue to hosted revenue, partially driven by strong adoption of our hyperscaler offerings. Our Q1 2026 subscription revenue growth, Q1 2026 cRPO growth, and full - year 2026 subscription revenue growth guidance each include approximately 100bps of contribution from Moveworks . 2026 Guidance Assumptions
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10 © 2025 ServiceNow, Inc. All Rights Reserved. 10 10 © 202 6 ServiceNow, Inc. All Rights Reserved. Guidance Summary Q1 2026 Guidance Quarterly Guidance Increase (Decrease) Y/Y Currency Impact Included in Guidance (1) Non - GAAP Constant Currency Y/Y (2) Subscription Revenues $3,650M - $3,655M 21.5% ~250bps tailwind 18.5% - 19% Non - GAAP Operating Margin (3) 31.5% ~50bps NA NA Current RPO (cRPO) Growth 22.5% NA ~250bps tailwind 20% FY 2026 Guidance Full - Year Guidance Increase (Decrease) Y/Y Currency Impact Included in Guidance (1) Non - GAAP Constant Currency Y/Y (2) Subscription Revenues $15,530M - $15,570M 20.5% - 21% ~100bps tailwind 19.5% - 20% Non - GAAP Subscription Gross Margin (3) 82% ~(150bps) NA NA Non - GAAP Operating Margin (3) 32% ~100bps NA NA Non - GAAP Free Cash Flow Margin (3) 36% ~100bps NA NA (1) Currency impact on subscription revenues growth rates are derived by applying the average exchange rates in effect during th e comparison period, rather than the exchange rates for the guidance period, adjusted for any foreign currency hedging effect s. Currency impact on cRPO growth rates are derived by applying the end of period exchange rates in effect during the comparison period rather than the ex change rates in effect during the guidance period. (2) The non - GAAP growth rates for subscription revenues are adjusted for constant currency by excluding effects of foreign curre ncy rate fluctuations and any gains or losses from foreign currency hedge contracts, and cRPO is adjusted only for constant currency. (3) This financial metric and its corresponding growth rate, if applicable, are calculated on a non - GAAP basis. See appendix for a reconciliation of non - GAAP financial measures to the most comparable GAAP measures. (4) Growth rate calculated on a Non - GAAP basis. See appendix for reconciliation of Non - GAAP financial measures to the most compa rable GAAP measures.
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11 © 2025 ServiceNow, Inc. All Rights Reserved. 11 11 © 202 6 ServiceNow, Inc. All Rights Reserved. Comparison to Previously Issued Guidance Q4 - 25A FY25A 20.5% 21% Actual Results Currency Impact (2) Prev. Guidance Midpoint (1) Q4 Performance Current Guidance Midpoint Guidance Change (1) Refers to previously issued financial guidance dated 10/29/25. (2) GAAP subscription revenues included in our previous guidance is based on the 30 - day average foreign exchange rates for Septe mber 2025 for entities reporting in currencies other than U.S. Dollars. Currency impact in Q4 2025 represents the impact of t he difference between the actual average foreign exchange rates in the period used to calculate our Q4 2025 actual results and the 30 - day average fore ign exchange rates for September 2025 assumed in our previously issued guidance dated 10/29/25, including any gains or losses fr om foreign currency hedge contracts. Currency impact on our full year guidance represents the impact of the difference between the 31 - day a verage foreign exchange rates for December 2025 assumed in our updated full - year 2025 guidance, and the 30 - day average foreign e xchange rates for September 2025 in our previously issued guidance dated 10/29/25, including any gains or losses from foreign currency h edge contracts. Note: Numbers rounded for presentation purposes and may not foot. ($M) Subscription Revenues Y/Y Growth 19.5% 21% ($7) ($7)
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12 © 2025 ServiceNow, Inc. All Rights Reserved. 12 12 © 202 6 ServiceNow, Inc. All Rights Reserved. Year - Over - Year Subscription Revenues Growth Non - GAAP Constant Currency Sub Revenue Growth (1) Actual Growth Previous Year Growth Subscription Revenues (%) FY25A Q4 - 24A Q1 - 25A Q2 - 25A (1) Non - GAAP subscription revenues growth rates are adjusted only for constant currency and derived by adjusting subscription re venues for constant currency by applying the average exchange rates in effect during the comparison period rather than the ac tua l average exchange rate in effect during the current period and excluding any gains or losses from foreign currency hedge contract s. Note: Numbers are rounded to the nearest whole percentage for presentation purposes. Q4 - 25A Q3 - 25A
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13 © 2025 ServiceNow, Inc. All Rights Reserved. 13 13 © 202 6 ServiceNow, Inc. All Rights Reserved. Currency Impact to Year - Over - Year Sub. Revenues 21% 20% FY25A 21% Q4 - 24A $2,859 22% 20% Q3 - 25A 21% 20% Q4 - 25A 22% 22% Q2 - 25A 19% 20% Q1 - 25A $3,031 $26 (1) Non - GAAP constant currency subscription revenues and the corresponding growth figures are adjusted only for constant currenc y and derived by applying the average exchange rates in effect during the comparison period rather than the actual average excha nge rate in effect during the current period and excluding any gains or losses from foreign currency hedge contracts. Note: Numbers are rounded to the nearest whole percentage for presentation purposes. Y/Y Growth Non - GAAP Constant Currency Sub Revenues (1) Actuals Currency Impact Subscription Revenues ($M) $12,797 $(27) 21% $2,866 $(7) $3,267 $(32) $3,299 $3,113 $3,005 $3,086 $(86) $12,883 $3,412 $(54) $3,466
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14 © 2025 ServiceNow, Inc. All Rights Reserved. 14 14 © 202 6 ServiceNow, Inc. All Rights Reserved. Remaining Performance Obligations (RPO) (1) Growth rate includes 1pt of contribution from Moveworks . (2) The total RPO and current RPO growth rates are adjusted only for constant currency. Results for entities reporting in currenc ies other than U.S. Dollars are converted into U.S. Dollars at the exchange rates in effect at the end of the comparison period, ra ther than the actual exchange rates in effect at the end of the current period. Note: Numbers rounded for presentation purposes. ($B) cRPO Y/Y Growth 19.5% 22% 24.5% 21% 25% (1) cRPO cc (2) Y/Y Growth 22% 22% 21.5% 20.5% 21% (1) +26.5% / +22.5% cc ( 2 ) Total RPO Q4 - 25 Y/Y Growth (1)
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15 © 2025 ServiceNow, Inc. All Rights Reserved. 15 15 © 202 6 ServiceNow, Inc. All Rights Reserved. 89% Customer Cohort Growth 75% 177% 233% 295% (1) 180% 124% 132% 108% 76% 87% (1) As an illustrative example, 2010 customer cohort started with a contract of initial ACV (annual contract value) of $100 a nd grew to ACV of $4,525 as of Q4 - 25 and represents annual growth of initial ACV of 295%. Note: Chart reflects growth in total annual contract value over time, inclusive of losses, for the group of customers that jo ine d ServiceNow in each respective year. Annual Growth represents increases in total annual contract value after the initial contr act of each customer. 51% 51% 64% 58% Chart to be updated 1/16 with growth rates Annual Growth of Initial ACV
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16 © 2025 ServiceNow, Inc. All Rights Reserved. 16 16 © 202 6 ServiceNow, Inc. All Rights Reserved. Note: Previously disclosed number of customers with ACV greater than $5 million is restated to allow for comparability. ACV i s c alculated based on the foreign exchange rate in effect at the time the contract was entered into. Foreign exchange rate fluct uat ions could cause some variability in the number of customers with ACV greater than $5 million. ($M) Expansion of Customer Relationships Number of Customers with $5M+ ACV Avg ACV of Customers with $5M+ ACV
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17 © 2025 ServiceNow, Inc. All Rights Reserved. 17 17 © 202 6 ServiceNow, Inc. All Rights Reserved. Renewal Rate (1) Excluding the closure of a large US Federal agency, Q3 2025 renewal rate would be 98%. Note: We adjust our Renewal Rate for acquisitions, consolidations and other customer events that cause the merging of two or mor e accounts occurring at the time of renewal. (1)
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18 © 2025 ServiceNow, Inc. All Rights Reserved. 18 18 © 202 6 ServiceNow, Inc. All Rights Reserved. Net New ACV Contribution Across Workflows and Products (1) (1) Historical presentations disclosed net new ACV contribution across products and are not comparable to net new ACV contrib uti on across workflows and products disclosed herein. NNACV generated from Industry products is spread across several workflows, th e majority of which is reported under CRM and Industry Workflows. Note: Technology Workflows include IT Service Management, IT Operations Management, Asset Management, Security Operations, In teg rated Risk Management, Strategic Portfolio Management, Operational Technology Management, and others. CRM and Industry & Core Business Workflows include Customer Service Management, Field Service Management, HR Service Delivery, Workplace Service De livery, Legal Service Delivery, Source - to - Pay Operations, and others. Creator Workflows & Others include App Engine, Workflow Da ta Fabric, Platform Privacy & Security, and others.
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19 © 2025 ServiceNow, Inc. All Rights Reserved. 19 19 © 202 6 ServiceNow, Inc. All Rights Reserved. GAAP Revenues by Geography
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20 © 2025 ServiceNow, Inc. All Rights Reserved. 20 20 © 202 6 ServiceNow, Inc. All Rights Reserved. Headcount by Department
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21 © 2025 ServiceNow, Inc. All Rights Reserved. 21 21 © 202 6 ServiceNow, Inc. All Rights Reserved. Non - GAAP Gross Margins Note: All figures are calculated on a non - GAAP basis. See appendix for reconciliation of non - GAAP financial measures. Non - GAAP Subscription Gross Margin Non - GAAP PS & Other Gross Margin Non - GAAP Total Gross Margin
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22 © 2025 ServiceNow, Inc. All Rights Reserved. 22 22 © 202 6 ServiceNow, Inc. All Rights Reserved. Non - GAAP Operating and Free Cash Flow Margins Non - GAAP Free Cash Flow Margin Non - GAAP Operating Margin Note: All figures are calculated on a non - GAAP basis. See appendix for reconciliation of non - GAAP financial measures.
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23 © 2025 ServiceNow, Inc. All Rights Reserved. 23 23 © 202 6 ServiceNow, Inc. All Rights Reserved. Non - GAAP Net Income and Diluted EPS Non - GAAP Net Income ($M) Non - GAAP Diluted EPS Note: All figures are calculated on a non - GAAP basis. See appendix for reconciliation of non - GAAP financial measures. Non - GAAP diluted EPS historical periods have been restated to reflect the 5 - to - 1 stock split
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24 © 2025 ServiceNow, Inc. All Rights Reserved. 24 24 24 © 202 6 ServiceNow, Inc. All Rights Reserved. GAAP to Non - GAAP Reconciliation and Supplemental Information
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25 © 202 6 ServiceNow, Inc. All Rights Reserved. 25 GAAP to Non - GAAP Reconciliation – Other Note: Numbers rounded for presentation purposes and may not foot.
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26 © 202 6 ServiceNow, Inc. All Rights Reserved. 26 Supplemental Information Note: Numbers rounded for presentation purposes and may not foot.