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NS NEWSRELEASE NORFOLK SOUTHERNⓇ Norfolk Southern Corporation , Three Commercial Place , Norfolk , Va . 23510-2191 FOR IMMEDIATE RELEASE Norfolk Southern reports second - quarter 2021 results Railroad achieves record low operating ratio NORFOLK , Va . , July 28 , 2021 – Norfolk Southern Corporation ( NYSE : NSC ) today reported second - quarter 2021 financial results , which included second - quarter records for net income and diluted earnings per share , and all - time quarterly records for operating ratio and income from railway operations . Second - quarter net income was $ 819 million , diluted earnings per share were $ 3.28 , and the operating ratio improved to 58.3 % . " Our team met the challenge for the second quarter head - on , delivering another solid performance of sequential operating ratio improvement , driving meaningful productivity into our business as revenue and volume rebounded from last year , up 34 % and 25 % , respectively , " said James A. Squires , Norfolk Southern chairman , president and CEO . " Leveraging the strong and diverse book of business we have developed , we will build upon our success in the creation of long - term , sustainable value for our customers and shareholders . " Second - quarter summary Railway operating revenues of $ 2.8 billion increased 34 % , or $ 714 million , compared with second - quarter 2020 , driven by a 25 % increase in volume and a 7 % increase in revenue per unit . ● ● Railway operating expenses were $ 1.6 billion , an increase of 11 % , or $ 157 million , compared with the same period last year . Income from railway operations was an all - time quarterly record of $ 1.2 billion , an increase of 91 % , or $ 557 million , year - over - year . Railway operating ratio was 58.3 % , an all - time record . About Norfolk Southern Norfolk Southern Corporation ( NYSE : NSC ) is one of the nation's premier transportation companies , moving the goods and materials that drive the U.S. economy . Norfolk Southern connects customers to markets and communities to economic opportunity , with safe , reliable , and cost - effective shipping solutions . The company's service area includes 22 states and the District of Columbia , every major container port in the eastern United States , and a majority of the U.S. population and manufacturing base . Media Inquiries : Media Relations , 404-420-4444 ( media.relations@nscorp.com )