Welcome to Oportun Financial Corporation's first quarter 2023 earnings conference call. All lines have been placed on mute to prevent background noise. After the speaker's remarks, there will be a question and answer session. Today's call is being recorded. For opening remarks and introductions, I'd like to turn the call over to Dorian Hare, Senior Vice President of Investor Relations. Mr. Hare, you may begin.` Thanks, hello, everyone. With me to discuss Oportun's first-quarter 2023 results are Raul Vazquez, Chief Executive Officer, and Jonathan Coblentz, Chief Financial Officer and Chief Administrative Officer. I'll remind everyone on the call or webcast that some of the remarks made today will include forward-looking statements related to our business, future results of operations and financial position, planned products and services, business strategy, and plans and objectives of management for our future operations. Actual results may differ materially from those contemplated or implied by these forward-looking statements. We caution you not to place undue reliance on these forward-looking statements. A more detailed discussion of the risk factors that could cause these results to differ materially are set forth in our earnings press release and in our filings with the Securities and Exchange Commission under the caption Risk Factors, including our upcoming Form 10-Q filing for the quarter ended March 31st, 2023. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements as a result of new information or future events other than as required by law. Also on today's call, we will present both GAAP and non-GAAP financial measures, which we believe can be useful measures for the period-to-period comparisons of our core business and which will provide useful information to investors regarding our financial condition and results of operations. A full list of definitions can be found in our earnings materials available at the investor relations section on our website. Non-GAAP financial measures are presented in addition to and not as a substitute for financial measures calculated in accordance with GAAP. A reconciliation of non-GAAP to GAAP financial measures is included in our earnings press release, our first quarter 2023 financial supplement in the appendix section of the first quarter 2023 earnings presentation, all of which are available at the investor relations section of our website at investor.oportun.com. This call is being webcast and an archived version will be available after the call, along with a script of our prepared remarks. With that, I will now turn the call over to Raul. Thanks, Dorian. Good afternoon, everyone. Thanks for joining us. Today, I'll discuss our first quarter financial performance, share how we're managing through this dynamic macroeconomic environment by minimizing costs and maximizing efficiency, and I'll provide an update on our strategic initiatives. Let me begin with our Q1 performance. We generated total revenue of $260 million, exceeding our guidance range and up 21% year-over-year, reflecting higher than anticipated average daily principal balance and higher non-interest income from our savings product. Our first quarter annualized net charge-off rate of 12.1% also outperformed our guidance range of 12.5% ±15 basis points. As a reminder, starting last July, we began to significantly tighten our underwriting standards to address the impact of inflation on our members. We're pleased that the first payment defaults and delinquencies on our post-July vintages continue to perform near or better than 2019 pre-pandemic levels. By driving higher revenue and exercising disciplined expense management, we produced a narrower adjusted EBITDA loss of $24 million compared to the $49 million-$44 million loss guidance range that we provided. We are focusing on adjusted EBITDA in 2023 because it demonstrates the cash flow generation capability of the business, and it is not impacted by swings in fair value. Jonathan will cover Q1 adjusted net income and the impact of non-cash fair value mark-to-market changes. We made good progress this quarter. There is still work to be done and the entire team is focused on driving more value for our shareholders. Let me shift now to how we are managing the business in this uncertain macroeconomic environment. The headline is that we are taking a conservative stance and are focused on the things that we can control while carefully monitoring the economic environment. I'll go into more detail regarding what that means for us, starting with expenses. First, we're fully committed to optimizing our cost structure. We delivered a 48% Q1 adjusted operating efficiency ratio over 1,300 basis points better than Q1 2022 and our third consecutive quarterly record for efficiency. We believe additional expense reductions are necessary to ensure Oportun is best positioned for sustainable, profitable growth. In addition to the cost reduction measures we enacted in February, we announced today that we are taking further measures to lower our expenses and optimize our efficiency. Specifically, we are reducing our expense base by another 255 employees, as well as further reducing contractor and vendor spending. These reductions mean our corporate staff, which excludes retail and contact center agents, will decline by an additional 19%. Aggregated with the actions we took in Q1, we have reduced our corporate staff by 28% this year. These actions will generate annualized savings of $78 million-$83 million, which combined with the February actions, will result in total annualized savings of $126 million-$136 million by the end of the year. I want to highlight the work we've done to reduce costs in a few ways. In terms of our 2023 operating expense forecast, we expect that all the expense reduction efforts will translate to a Q4 2023 OpEx of approximately $125 million for a new run rate cost base when we exit 2023 of approximately $500 million. We can also look at OpEx ratio, which is our ratio of annualized operating expenses to owned principal balance. As you can see on slide 6, our adjusted OpEx ratio was 16.4% in Q1, a 370 basis point improvement from 20.1% in Q1 2019. Our Q1 2023 adjusted OpEx ratio would have been 14.7% pro forma for the cost reductions. We can compare the growth in our expense base to the growth in revenue and growth in the portfolio. On an absolute basis, we expect that our anticipated annualized Q4 2023 expense base will be 38% above 2019 operating expenses, whereas our full year revenue 2023 guidance will be 62%-67% higher than 2019 total revenue, and the owned portfolio is 101% higher than 2019. There are unique considerations with each metric, but all of these metrics highlight the work we've done to position the business for future success. Let me now shift to our thinking on originations in this environment. As we've been sharing for several quarters, we are focused on quality, not quantity of originations. That was evident in our Q1 originations of $408 million, which were down notably from the same period last year. I've also shared that we are pleased with the performance of our originations since we tightened our credit standards in July 2022. That said, we believe it's prudent in this uncertain environment to be conservative with our level of originations, and we've continued to tighten credit since our last earnings call in March. As such, our current view for origination levels this year is lower than what we envisioned when we last spoke to you. Although we are not providing guidance on originations this year, I am sharing this directional perspective with you to give you a more comprehensive sense of how we're managing the business and help you understand the guidance that Jonathan will share with you a bit later. Turning to credit in this environment, the performance of our portfolio has two distinct drivers. The post-July origination vintages, which we refer to as our front book, and the originations made prior to our significant credit tightening, which we refer to as the back book. The front book represents the loans that we've originated over the last nine months and despite continued inflation, is performing at levels that are near or better than 2019 performance. The back book continues to represent the bulk of our delinquencies and charge-offs. Our Q1 loss performance was 40 basis points better than the middle of our guidance range because our collections and analytics teams successfully managed the late-stage delinquency buckets, thereby keeping those delinquent loans from turning into Q1 losses. We continue to carefully manage the back book, but some of the loans that didn't charge off in Q1 continue to be delinquent. In light of much lower tax refunds this year, some of the expected Q1 losses may simply shift into Q2. Therefore, our Q2 guidance reflects a higher level of losses than Q1, but the top end of our full year guidance for losses has not changed. Wrapping up my comments on credit, given that the average life of our back book loans is only 1 year, I am confident that we will successfully work through this challenge in 2023. To quantify this for you, our forecast reflects that the level of pre-July underwritten loans on our balance sheet will decrease from $1.6 billion at the end of the 1st quarter to $1.2 billion at the end of the 2nd quarter and to $0.7 billion at the end of the year. The final point I want to share regarding how we are managing the business in this environment relates to pricing. We are reaffirming our view that portfolio yield at the end of this year will be approximately 200 basis points higher than the level at the end of 2022. We have increased yield while remaining committed to our 36% APR cap and keeping our members' loan payments very close to what they're used to paying. Our low first payment default rates and delinquency rates of recent vintages indicate that our pricing decisions are not impacting credit performance. Before turning things over to Jonathan, I want to spend a few minutes discussing our strategic initiatives and how we're allocating capital in this environment. First and foremost, we're allocating capital to the two most proven and profitable parts of the business. As you can see on slide 7 of our earnings presentation, 85% of our G&A spend is allocated to the core unsecured personal loan business, which we believe is appropriate for the largest and most profitable component of our business. We will continue to leverage data, technology, and AI to grow it at prudent levels and enhance its profitability in future years. Approximately 10% of our G&A spend is allocated to our savings product, which is profitable on a cash flow basis at that level of investment. Second, we're maintaining optionality for future growth opportunities with minimal current investment. Our strategy to develop and offer a suite of financial products to drive higher member lifetime value and more profitable relationships was validated by the initial levels of member adoption and early financial results. That said, we have reduced the levels of capital allocated across all those products to approximately 5% of our total G&A in the near term and will prudently ramp up growth initiatives when the macroeconomic backdrop inevitably improves. In summary, while we continue to carefully monitor the economic environment, we are focused on the things we can control: expense levels, prioritization of our core business, conservative originations, collections efforts, and pricing. We plan to extend this approach to each of these areas into 2024 and anticipate that our sharply reduced cost structure, lower credit losses, and pricing initiatives will fortify our business economics and substantially enhance our margins and efficiency. For the remainder of 2023, we plan to maintain our conservative stance, which will be reflected in our guidance given the uncertain environment. With that, I will turn it over to Jonathan for additional details on our first quarter financial performance and our updated 2023 guidance. Thanks, good afternoon, everyone. As Raul mentioned, Oportun delivered solid performance in the first quarter versus our expectations. I'm optimistic that Oportun will emerge as a more sustainably profitable business given our front book strong performance, our more efficient cost structure, and shrinking back book. In the first quarter, we generated $260 million of total revenue, up 21% year-over-year, as shown on slide eight, and $88 million of adjusted net loss, or $2.60 of adjusted net loss per share. Higher net charge-offs, non-cash fair value mark-to-market declines, and higher interest expense drove the earnings decline, partially offset by revenue growth and lower operating expenses. Our aggregate originations were $408 million, down 49% year-over-year, reflecting our ongoing credit tightening actions and our focus on high-quality originations. Net revenue was $5 million, down 98% year-over-year, primarily due to non-cash charges, including a net change in fair value decline of $216 million. This included the non-cash impact of declining fair value mark-to-market adjustments on our ABS notes and our loans of $86 million and net charge-offs of $92 million. Higher interest expense also contributed to the net revenue decline, which was partially offset by the higher total revenue. The fair value price of our loans decreased to 103% as of March 31st and resulted in a $37 million mark-to-market decrease. The reduction in fair value of our loans was driven by an increase in our assumption for remaining cumulative charge-offs due to higher charge-offs on our back book, partially offset by a lower discount rate due to lower interest rates and tighter credit spreads for our ABS notes. The $49 million mark-to-market increase in our asset-backed notes, which contributed negatively towards our earnings, resulted from a 158 basis point increase in weighted average price to 94.1%. Interest expense of $39 million was up $25 million year-over-year, primarily driven by increased debt issuance and the increase in our cost of debt to 5.5% versus 2.6% in the year ago period. Turning to expenses, we maintained strong discipline with adjusted operating expenses declining 8% sequentially and 5% year-over-year. As you can see on the right side of slide 8, adjusted operating efficiency at 48% was an improvement of over 1,300 basis points year-over-year. This figure will continue to improve as the $126 million-$136 million of annualized run rate savings from our cost optimization efforts take hold over the course of the remainder of this year. In the first quarter, our sales and marketing expenses were $19 million, down 10% sequentially and down 44% year-over-year as part of our expense discipline. Our customer acquisition cost was $192, up 27% from the prior year period as lower marketing expenditures were offset by lower aggregate originations due to credit tightening. Our CAC varies with origination volumes given the fixed costs associated with our retail network. As I indicated on our prior earnings call, we expected the non-cash fair value mark-to-market to cause us to have a loss in the first quarter of 2023. For the quarter, we recorded an adjusted net loss of $88 million compared to $53 million net profit in the prior year quarter, an adjusted net loss per share of $2.60 versus a prior year net earnings per share of $1.58. Adjusted EBITDA was negative $24 million in the first quarter. The $58 million decrease compared to $34 million in the prior year quarter. Better than our guidance range of negative $49 million - negative $44 million. The year-over-year decline was primarily driven by higher net charge-offs and interest expense, along with the impact of loan sales. We believe that our profitability will be markedly improved during the remaining 3 quarters of 2023, as reflected in the guidance that I will share in a few minutes. Let me provide detail regarding Q1 credit performance. Our first quarter annualized net charge-off rate was 12.1% compared to 8.6% in the prior year period and 12.8% in the fourth quarter. While the 70 basis point sequential decline outperformed our expectations in Q1 and the back book continues to comprise the bulk of our loans, our guidance will reflect that, as Raul covered, shifting previously expected losses will cause charge-offs to be higher in Q2. Regarding our capital and liquidity, as of March 31, total cash was $202 million, of which $74 million was unrestricted and $128 million was restricted. Additionally, net cash flow from operations for the first quarter was $77 million, up 99% year-over-year, which supported net debt repayment, including required ABS note amortization along with loan originations. These activities resulted in a $2 million decline in total cash during the quarter. As of March 31, $315 million of our combined $720 million in warehouse lines were undrawn and available. Last week, we borrowed the second $25 million on the up to $75 million upsizing of the senior secured term loan. As previously contemplated and discussed on our earnings call, the consideration for the second draw included penny warrants for common stock representing approximately 2.5% of the company. The funds are fulfilling their purpose of increasing our liquidity position amidst an uncertain macroeconomic backdrop while we manage our backbook portfolio downward. Turning now to our guidance. Our outlook for the second quarter is total revenue of $250 million-$255 million. Annualized net charge-off rate of 12.8% ±15 basis points. Adjusted EBITDA of $2 million-$7 million. Our guidance for the full year is total revenue of $975 million-$1 billion, in line with our prior guidance. Annualized net charge-off rate of 11.6% ±40 basis points, with the high end maintained and the low end increased by 20 basis points from our prior guidance. Adjusted EBITDA of $70 million-$75 million, up approximately $17 million at the midpoint from our prior guidance, driven by $40 million in new expense reductions to be captured this calendar year, partially offset by higher net charge-offs and non-corporate interest expense. Before I turn the call back over to Raul, I want to share with you that I have confidence that our decision to significantly reduce our expense base and maintain a conservative origination stance will allow us to navigate the current environment and become a more sustainably profitable business. Raul, back over to you. Thanks, Jonathan. We've communicated, while we performed solidly and made progress in the first quarter, we remain highly cognizant of the uncertain macro environment and the related credit implications. The leadership team and I have made the necessary adjustments to create a more efficient and more profitable business. With the significant expense reductions we spoke about today, Oportun has enhanced its cash flow in comparison to our prior forecast, which we expect will carry over into 2024 and beyond. With that, operator, let's open up the line for questions. Thank you. Ladies and gentlemen, at this time, we will conduct a question-and-answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate that your line is in the question queue. You may press star two if you would like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment, please, while we pull for questions. Our first question comes from John Hecht with Jefferies. Please state your question. Afternoon, guys. Thanks very much. I think you gave enough information, with respect to the kind of net saves, over the course of the year. Maybe can you just give us some detail about the cadence of the cost saves, just so we, you know, get it in our models as accurately as possible? Sure, John. It's Jonathan. We said in our remarks that for the fourth quarter, we expected that our GAAP operating expense would be around $125 million. Again, $125 million. From a modeling perspective, I think it'd be very reasonable to assume that it kinda stepped down from the current level over the next couple quarters. John, this is Raul. The other way to think about this from a modeling perspective is that we start to see the impact of the cost reduction about three months after, you know, we take the action. The February action means that the expenses will really start to I'm sorry, the savings of the February action, we start to see this month and really in June. The savings from the action that we took today, we'll start to see in August. That's the other way to think about it in terms of, say, monthly expense savings and what quarter you'd start to see the savings in. Okay, that's very helpful. You guys have a lot of different channels you can lean on for growth. You got the bank partnerships, some retail partners, your own store base, your own kind of organic digital channel. Where... Yeah, like, how do you think about the mix of that over the next quarters, given that you're fine-tuning your business? Is there any of those channels you're relying more on or less on given, call it, the backdrop? Well, I think we'd say right now that the three channels that we're relying the most on are certainly our bank partnership channel. That continues to be a channel that we're pleased with. You know, we're also pleased with our retail channel, because that generates quite a bit of traffic without necessarily having to spend outbound marketing in this environment. Finally, online continues to be a good channel for us. The reduction that we have taken in sales and marketing, and we did share that sales and marketing is down about 45% year-over-year. The bulk of that cut is in digital. Although online continues to be a strong channel for us, we have seen reduced applications and loans there as we've cut the marketing there, John. You guys have talked about, obviously tightening and the benefits that we should see in that over the coming quarters and months. Maybe how do you measure the incremental credit quality? Like, maybe specifically what terms or underwriting factors have you changed and how do we see that or how do you characterize that in the front book? Yeah. You know, the things that we're really focused on in originations today are really, number one, focusing on repeat borrowers, those who've had success with our loans in the past. Number two, across both repeat and new borrowers, really focusing on those who have higher free cash flow. Although inflation is coming down, the decline is very slow, right? Inflation continues to be persistent. We think the best thing to do right now is continue to focus on those applicants who have high free cash flow. In terms of what we look at, to measure success, it's really some of the content that we put in the earnings deck. That's really number one. When we look at our originations over the last 9 months, you can see in the first payment defaults, that's page 9 of our earnings deck that they continue to be below 2019. That's the green line on that chart. You can see in that chart, the green line continues to be below 2019, that gives us confidence. On page 10 of the deck, we also shared what the 30-plus day delinquency rates look like from September to January. All of those continue to be better at or near 2019 levels. That's the other thing that really gives us confidence, John, when we think about the front book, right? Those loans that we made since the tightening. Then finally, though you didn't ask, when we look at the overall picture, we look at a declining Back Book, and we chose in this quarter to show it to you as just dollars to really try to emphasize the point of how much that Back Book is shrinking. You can see that it was $1.6 billion at the end of Q1. It'll decline by $400 million this quarter and then another $500 million in the remainder of the year. As that continues to decline, the Front Book becomes a bigger and bigger proportion of our book overall, and we'll start to see a better delinquency and losses picture emerge. Great. Thanks. Thanks for all that detail. Thank you. Thank you, John. Our next question comes from Rick Shane with J.P. Morgan. Please state your question. Thanks, guys. Really two questions. One is that when we look at the repayment rate for the first quarter, it seems a little bit lower than we would have necessarily expected, given seasonality and given some of the tightening in terms of credit. Is that just noise or is there something going on there that we should be aware of? Hey, Rick, it's Jonathan. I think that's consistent with what we've been saying about tax returns, tax refunds being lower for our customers. With less cash flow, you know, you would see seasonally lower payment rates. Rick, this is Raul. As you know, you've heard us say this over the years, a tax refund tends to be one of the largest checks that our members get all year. A data point that I read last week indicates that tax refunds ended up being 28% lower year-over-year. As you can imagine, if that's one of the biggest checks our members get and it's almost 30% lower, that would impact their the ability to repay at a rate that we've seen historically in Q1. Got it. Obviously that rolls into the Q2 credit outlook, which makes sense. That's right. The other thing obviously that stands out is when you look at the vintage curves, clearly underperformance of the 2021 vintage. What stands out to me is that normally by about this time, you start to see the curve flatten out. It continues to really have a upward sloping trajectory. What should we be looking for to see that start to inflect? Well, I think that's, you know, that's the part of the boat that we're actively managing, Rick. You know, if you think about 2021, that was the vintage that really felt the impact of high inflation and felt the impact of just all the elements that we've been talking about. You know, higher rents, higher gas prices. That's the curve that we would've seen really start to flatten out in a normal tax season. You know, we'll have more information to provide next quarter because that's really where our collections and analytics teams are focused, just figuring out how do we get in touch with those members? How do we figure out the best way to help them so that that way they can, you know, get back to the normal payment behavior that we would expect to see. Got it. When we think about these things normally, what we would be looking for is some sort of, you know, slowing of the year-over-year change in rate of delinquencies. Is there anything that when you look at that vintage because again, we can see the charge-offs, but we can't see the delinquency trends on a vintage basis? Are there indications there that start to give you comfort that over the next three or six months, that curve will start to flatten out other than just anything other than burnout? Yeah. Well, we've always felt that our members have a high willingness to pay. The challenge any time they become delinquent is a challenge, say, in the ability to pay. The couple of things that give me confidence, Rick, when I think about this, number 1 is, you know, because you watch this very carefully, and we all got information just a few days ago on this. The employment market continues to be exceptionally strong. Number 2, though I did mention earlier, inflation is coming down slowly. You know, it's just it ends up being quite sticky. The good news is it is coming down, right? We think that a combination of a strong employment market with inflation starting to abate a bit and then the actions that we can take on our side, whether it's a temporary reduction in payments, other things just to help someone really improve their cash flow over the span of, say, 30 days. Those are the sorts of things that we've seen help us in the past when someone is dealing with a temporary problem in making their payments. That's really what gives us confidence is things are improving a bit economically while the job market stays very strong. Got it. Okay, very helpful. Thank you. Thank you, Rick. Thank you. Just a reminder to ask a question, press star one. To remove yourself from the queue, press star two. Our next question comes from Sanjay Sakhrani with KBW. Please state your question. Hi, this is actually Steven Kwok filling in for Sanjay. Thanks for taking my questions. The first one I had was just around the front book loss rates that you expect. If I were just to do the math of the first half versus your full year guidance, it implies a back half of the year about 10.5% at the midpoint. Just curious as to how we should think about, you know, what part of that is from the front book versus the back book. From a longer term perspective, what is a more normalized charge-off rate you expect to get to? Yeah. Steven, great question. I think our long-term goal ultimately is to get back to our 7%-9% charge-off range. We've been pretty consistent about articulating that. In terms of the second half of the year, I agree at a high level with your math in that, our guidance comparing the full year to 1Q actuals and 2Q guide suggests lower levels of losses in the second half of the year. I won't state a specific number about that, but you can, you know, do the math and kind of back into it. Then, you know, the back book is still contributing, but it's gonna contribute less, right? As Raul mentioned a moment ago, and you can see this on slide 10 of our deck. We've shown the expected dollar decline of the back book. It's about $1.6 billion at March 31st. By the end of the year, it's going to have declined by $900 million to about $700 million outstanding. you know, we expect less and less contribution. Got it. Just curious as to within the full year charge-off guidance, what type of assumptions are you using on the macro side? Has anything changed relative to the prior guidance on that? No. I think from a macro perspective, we haven't changed our assumptions, in terms of just continuing to see a strong employment market for our members. I think as we've talked about in the past, there are layoffs certainly that are taking place throughout the industry. Our sense is that for our member, right? Your typical kind of blue-collar worker, the employment market continues to be quite strong. We haven't changed our assumption regarding, a robust employment market for our member. Got it. The final question I have is just around the raised EBITDA by about $15 million-$20 million. How much of that was attributed to this quarter, perhaps outperforming versus, I guess, back the remainder of the year being better? Thanks. I think it incorporates all of that, right? We expect over $40 million of the expense saves that we announced the incremental expense saves to hit in 2023. That's potentially offset by potentially higher charge-offs and potentially higher interest expense. We always look at a range of assumptions in setting guidance and consider multiple different scenarios in coming up with a total guide. Steven, I think underlying that is a really high degree of confidence that we have that our business is improving its profitability every single quarter, starting in this quarter, as you could tell with the guidance for adjusted EBITDA being positive. Then to your point, there are significant improvements expected in Q3 and Q4, which again, right, are indicated by the full year guidance for adjusted EBITDA and the fact that we did raise that guidance. That's right. If you looked at what our guidance implies, it suggests over $80 million of adjusted EBITDA on the second half. Got it. Great. Thanks for taking my questions. Thank you. Thanks. Thank you. There are no further questions at this time. I'll hand the floor back to Raul Vazquez for closing remarks. I want to thank everyone once again for joining us on today's call, and we look forward to speaking with you again soon. Thank you. That concludes today's conference. On behalf.