Slides
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Pegasystems Investor Presentation Q3 2026 October 20, 2026 NASDAQ: PEGA pegainvestorrelations@pega.com © Pegasystems Inc.
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© Pegasystems Inc. Safe Harbor Statement Certain statements in this presentation may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995, including the size of the current and future market opportunity, and growth of the business. Words such as expects, anticipates, intends, plans, believes, will, could, should, estimates, may, targets, strategies, intends to, projects, positions, forecasts, guidance, likely, and usually or variations of such words and other similar expressions identify forward-looking statements. These statements represent our views only as of the date the statement was made and are based on current expectations and assumptions. Factors that could cause our results to differ materially from those expressed in forward-looking statements include unanticipated changes in the market for the our products and services, our future financial performance and business plans, the successful execution of investments in artificial intelligence, variation in demand for our products and services, reliance on key personnel, our client retention rate, competitive pressures, management of our growth, and other factors listed in our press release announcing our Q3 2026 results and in our filings with the Securities and Exchange Commission, including our Annual Report on Form 10-K for the year ended December 31, 2025 and other recent filings with the SEC. Investors are cautioned not to place undue reliance on such forward-looking statements, and there are no assurances that the results included in such statements will be achieved. Although subsequent events may cause our view to change, except as required by applicable law, we do not undertake and expressly disclaim any obligation to publicly update or revise these forward-looking statements, whether as the result of new information, future events, or otherwise. Any forward- looking statements in this presentation represent our views as of October 20, 2026. Non-GAAP Financial Measures Our non-GAAP financial measures should only be read in conjunction with our consolidated financial statements prepared in accordance with GAAP. We believe that these measures help investors understand our core operating results and prospects, which is consistent with how management measures and forecasts our performance without the effect of often one-time charges and other items outside our normal operations. Management uses these measures to assess the performance of the company's operations and establish operational goals and incentives. They are not a substitute for financial measures prepared under U.S. GAAP. Constant currency measures are calculated by applying the September 30, 2025 foreign exchange rates to current period shown. Reconciliations of GAAP and non-GAAP measures are in our press release announcing our Q3 2026 results and at the end of this presentation. Additional Notes This presentation may contain industry market data, industry forecasts, and other statistical information. Such information was obtained from publicly available information, industry publications, and other third-party sources, and we make no representations as to the accuracy of such information. We have not independently verified any such information. Certain information in this presentation is based upon management forecasts and reflects prevailing conditions and management’s views as of the date of this presentation, all of which are subject to change. 2
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3 Pega overview © Pegasystems Inc.
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4 The future belongs to the Autonomous Enterprise Our vision To change the way the world builds software to reimagine enterprise transformation with AI Our software AI-powered platform that optimizes and automates workflows and decisions, predictably and at scale What we do Accelerate transformation with Pega Blueprint® and Predictable AI™ © Pegasystems Inc.
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Pega Infinity™ Enterprise software built on a Center-out® agent architecture Live Data Agents™ MCP & DX API™ Situational Layer Cake Industry solutions Business solution Pega Cloud® CASE MANAGEMENT WORKFLOW AUTOMATION AI DECISIONING 5© Pegasystems Inc. 1:1 Customer Engagement Customer Service Workflow Automation Legacy Transformation Drive more growth and retention with real-time AI to deliver next-best actions, orchestrate customer journeys, and optimize engagement across channels to improve outcomes and maximize enterprise value. Enhance customer satisfaction and reduce costs with AI-powered case management automation and journey orchestration to streamline processes, improve responsive, and drive efficient resolutions. Increase operational efficiency and reduce costs by automating workflows end-to-end with AI-powered orchestration, low-code tools, and unified data to streamline processes, improve agility, and drive fast deployment. Accelerate enterprise modernization and eliminate costs by retiring legacy systems fast with AI- driven analysis and low-code automation to redesign workflows, integrate operations, and deploy cloud solutions. Pega Customer Decision Hub™ Pega Customer Service™ Pega Sales Automation™ Pega Platform™ Pega RPA™ Pega Platform™ Pega Blueprint™ ®
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Insurance • Personalized engagement • High performing sales • Carrier distribution management • Underwriting automation • Service excellence • Claims optimization 6 Leading enterprises run mission-critical work on Pega Connecting workflows and decisions across the customer lifecycle Communications service providers • 1:1 customer engagement • Customer service • Order management • Network operations • Shared services • Sales management Financial services • 1:1 customer engagement • Onboarding & KYC • Lending • Customer service • Operations • Payment exceptions • Financial crime Government • Acquisition & supply chain modernization • Citizen service • Enterprise modernization • Investigative case management • Grants & financial management • Licensing • Customer engagement Healthcare • Customer engagement • Onboarding & enrollment • Customer service • Claims • Operations • Care management services © Pegasystems Inc.
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© Pegasystems Inc. Driving growth and free cash flow Founded: 1983 HQ: Waltham, MA Employees: 5,000+ $290M Year-to-Date (YTD) Free Cash Flow (2) 7% ACV Growth (in constant currency)(1) 20% Pega Cloud ACV Growth (in constant currency)(1) 7 Q3 2026 (1) Constant currency change since September 30, 2025. (2) Our non-GAAP free cash flow is defined as cash provided by operating activities less investment in property and equipment. Investment in property and equipment fluctuates in amount and frequency and is significantly affected by the timing and size of investments in our facilities and equipment. We provide information on free cash flow to enable investors to assess our ability to generate cash without incurring additional external financings. This information is not a substitute for financial measures prepared under U.S. GAAP.
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• Growing enterprise software company, with a view towards a $180B+ market opportunity • Large enterprise client base in key verticals: Communications service providers, financial services, government, healthcare, and insurance • A proven technology leader in AI decisioning and business orchestration and automation • Mission critical to our clients • Managing the business with a Rule of 40 mindset Key investment highlights 8 © Pegasystems Inc.
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9 Solution overview © Pegasystems Inc.
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10 Transform legacy systems and redesign processes for the AI era. Pega Blueprint AI® Orchestrate agents, people, & systems. Open agentic orchestration with Pega Platform™ Deliver fast and effectively without escalating tech debt. Open agentic engineering with Infinity Studio™ Pega AI optimizes and automates workflows and decisions Run with predictable outcomes and cost Reimagine how work gets done Build for change® at AI speed © Pegasystems Inc.
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Service & Sales 11 Modernize fast on a governed foundation Shrink cycle time without losing control Improve efficiency + experience reliably Scale decisioning leaders can stand behind Enterprises transform mission-critical work with Pega Blueprint® and Predictable AI™ Reimagine work, run with predictable outcomes and cost, and Build For Change® at AI speed OperationsLegacy Transformation Engagement GO-LIVE in 40 HOURS FROM 1 DAY to <3 SECS 30%+ NPS GAINS 10x CONVERSION © Pegasystems Inc.
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Agents 12 Center out® is the application architecture for the AI world Automate with AI Embed anywhere: meet users where they are Virtualize the data model Connect to anything Access & store data anywhere Consistency across channels Knowledge & documents Legacy systems & databases Large language models Cloud services & databases Pega Cloud™ Managed storage Situational Layer Cake™ Live Data Agents™ AgentX™ & DX API™ MCP compliant CASE MANAGEMENT WORKFLOW AUTOMATION AI DECISIONING © Pegasystems Inc. Customer Employee
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Rapid discovery Design, build & optimize workflows and apps Unlock logic & data to the cloud Your data stays yours • Documents stored securely & privately • Enterprise-grade privacy & compliance • Your data is never used to train models Design-time AI reasoning applies best practices from: Pega, partners, the client, and the internet Pega Blueprint AI Agents Reimagine your business with Pega Blueprint AI™ 13© Pegasystems Inc.
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Build better and faster with Infinity Studio™ 14 © Pegasystems Inc.
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Pega Conversational Agent Any Agent Application control agent leverages Semantic AI to find the right workflow, agents, knowledge Orchestrate mission critical work predictably Invoke processes from agents and agents from processes 15 MCP / A2A Review Process ResolveIntake Agent step Collect information Orchestrate any agent MCP / A2A © Pegasystems Inc.
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Pega Conversational Agent Any Agent Fabric control agent leverages Semantic AI to find the right workflow, agents, knowledge Orchestrate mission critical work predictably Invoke processes from agents and agents from processes in any application 16 MCP / A2A Review Process ResolveIntake Agent step Collect information Orchestrate any agent MCP / A2A Fabric registry Agentic Process Fabric weaves together workflows, knowledge, and data across Pega apps © Pegasystems Inc.
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Change you can trust, validated by evidence recognized by leading industry analysts for decisioning, orchestration, and process intelligence 17 The Forrester Wave™ AI Platforms, Q3 2026 The Forrester Wave™ Real-Time Interaction Management, Q4 2025 The Forrester Wave™ Customer Service Solutions, Q1 2026 2026 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies 2026 Gartner® Magic Quadrant™ for Process Intelligence Platforms The Forrester Wave™ Digital Process Automation Software, Q3 2025 © Pegasystems Inc.
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18© Pegasystems Inc. Business overview
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19 Why Pega wins Differentiated architecture Depth of platform functionality Strong team Deep Vertical Expertise Robust ROI Ease of integration © Pegasystems Inc.
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20© Pegasystems Inc. Financial details
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• Massive market opportunity • Subscription journey • Recurring model • Margin expansion opportunities Financial outlook 21 © Pegasystems Inc.
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Source: IDC Worldwide Semi-annual Software Tracker (May 2026) 22 Pursuing a massive market opportunity in platform & CRM FY 26 $109B+ FY 30 $183B+ © Pegasystems Inc.
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23 Evolution of our subscription journey From… Perpetual Less Predictable Lagging Growth & Margins To… Recurring More Predictable Rule of 40 Driven SUBSCRIPTION TRANSITION TIMELINE 2017 2023 © Pegasystems Inc.
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© Pegasystems Inc. $1,557M $1,653M September 30, 2025 September 30, 2026 1,000M 1,200M 1,400M 1,600M Recurring subscription model Annual Contract Value (ACV) as reported 24 Growth since September 30, 2025 ACV Reported: 6% ACV Constant Currency: 7% 24 ACV represents the annualized value of our active contracts as of the measurement date. The contract's total value is divided by its duration in years to calculate ACV. ACV is a performance measure that we believe provides useful information to our management and investors.
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© Pegasystems Inc. Cash flow growth 2525 Nine Months Ended September 30, Free Cash Flow Growth $124M $246M $338M $290M 2023 2024 2025 2026 0M 100M 200M 300M 400M Nine Months Ended September 30, Operating Cash Flow Growth $138M $251M $347M $304M 2023 2024 2025 2026 0M 100M 200M 300M 400M Note: For additional information refer to explanatory notes on slide 34
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26 What this all means Striving to build a growing, recurring business to drive increased value Sustain growth While expanding margins And increasing cash flow To drive shareholder value With a view towards: • Continuing our technology leadership • Improving sales productivity • Executing our target organization go-to- market strategy • Driving ACV growth • Leveraging Pega Cloud • Balancing growth & margin • Returning capital to shareholders • Rule of 40 driven © Pegasystems Inc.
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© Pegasystems Inc. 27
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© Pegasystems Inc. Corporate Social Responsibility at Pega E S G ENVIRONMENTAL We are committed to reducing the environmental impact of our operations on air, land, and water SOCIAL We strive to be a responsible corporate citizen and active contributor in communities where our employees, partners, and clients' work GOVERNANCE We believe that corporate governance is important to ensure that Pega is managed for the long- term benefit of all our stakeholders https://www.pega.com/corporate-social-responsibility 28© Pegasystems Inc. 28
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© Pegasystems Inc. $1,557M $1,653M $742M $677M $815M $976M Pega Cloud Client Cloud September 30, 2025 September 30, 2026 Reported ACV: Pega Cloud ACV up 20% as reported 29 Growth since September 30, 2025: 29 Client Cloud ACV: (9)% ((8)% constant currency) Total ACV: 6% (7% constant currency) Pega Cloud ACV: 20% ACV represents the annualized value of our active contracts as of the measurement date. The contract's total value is divided by its duration in years to calculate ACV. ACV is a performance measure that we believe provides useful information to our management and investors.
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© Pegasystems Inc. $1,557M $1,653M $445M $416M $297M $261M $815M $976M Pega Cloud Maintenance Subscription License (Term) September 30, 2025 September 30, 2026 Reported ACV: Pega Cloud, maintenance, and subscription license (term) as reported ACV represents the annualized value of our active contracts as of the measurement date. The contract's total value is divided by its duration in years to calculate ACV. ACV is a performance measure that we believe provides useful information to our management and investors. 3030 Total ACV: 6% (7% constant currency) Pega Cloud ACV: 20% Client Cloud ACV: (9)% ((8)% constant currency) Growth since September 30, 2025:
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© Pegasystems Inc. $51M $83M $134M $208M $301M $384M $461M $559M $696M $831M Q4 2017 Q4 2018 Q4 2019 Q4 2020 Q4 2021 Q4 2022 Q4 2023 Q4 2024 Q4 2025 Q3 2026 Pega Cloud Revenue Trailing 12 Months 31 Cloud Transition Begins 31
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© Pegasystems Inc. Pega backlog: Pega Cloud backlog up 24% & represents 80% of total backlog as reported $1,755M $2,009M $679 $867 $610 $730 $466 $413 Other Backlog Pega Cloud Current Pega Cloud Long-Term September 30, 2025 September 30, 2026 $0M $500M $1,000M $1,500M $2,000M $2,500M 3232 28% Long-term Growth since September 30, 2025: 20% Current 15% Total
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© Pegasystems Inc. Pega Cloud Gross Margin (%) 51% 63% 67% 70% 74% 78% 79% 78% 2019 2020 2021 2022 2023 2024 2025 Trailing 12 Months* Pega Cloud gross margin Pega Cloud gross margin has improved over time 33 *As of September 30, 2026
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© Pegasystems Inc. Operating and free cash flow reconciliation 34 (dollars in thousands) Nine Months Ended September 30, 2026 2025 2024 2023 Cash provided by operating activities $ 304,299 $ 346,796 $ 250,697 $ 137,920 Investment in property and equipment (14,474) (8,485) (4,921) (14,271) Free cash flow (1) $ 289,825 $ 338,311 $ 245,776 $ 123,649 Supplemental information (2) Litigation settlement $ 9,750 $ — Legal fees 32,864 15,022 Restructuring 15,442 1,681 Interest paid on convertible senior notes — 1,754 Other (689) — Income taxes, net of refunds 22,609 7,993 $ 79,976 $ 26,450 (1) Our non-GAAP free cash flow is defined as cash provided by operating activities less investment in property and equipment. Investment in property and equipment fluctuates in amount and frequency and is significantly affected by the timing and size of investments in our facilities and equipment. We provide information on free cash flow to enable investors to assess our ability to generate cash without incurring additional external financings. This information is not a substitute for financial measures prepared under U.S. GAAP. (2) The supplemental information below identifies certain items included in operating cash flow that may affect comparability between periods. • Litigation settlement: Cost to settle litigation arising from proceedings outside the ordinary course of business. See “Note 16. Commitments and Contingencies” in Item 1 of our Quarterly Report filing on Form 10-Q for the period ended September 30, 2026 and prior filings for further information. • Legal fees: Legal and related fees arising from proceedings outside the ordinary course of business. • Restructuring: Restructuring fluctuates in amount and frequency and is significantly affected by the timing and size of our restructuring activities. • Interest on convertible senior notes: In February 2020, we issued convertible senior notes (the “Notes”), due March 1, 2025, in a private placement. The Notes accrued interest at an annual rate of 0.75%, paid semi-annually in arrears on March 1 and September 1. The outstanding Notes were repaid in their entirety at maturity. • Other: One-time cash flow items not part of our ongoing operations. • Income taxes, net of refunds: Direct income taxes paid net of refunds received.