I would now like to turn the conference over to Ms. Darby Schoenfeld, Vice President of Investor Relations for PRA Group. Please go ahead. Thank you. Good afternoon, everyone, and thank you for joining us. With me today are Kevin Stevenson, President and Chief Executive Officer, and Pete Graham, Executive Vice President and Chief Financial Officer. We will make forward statements during the call which are based on management's current beliefs, projections, assumptions, and expectations. We assume no obligation to revise or update these statements. We caution listeners that these forward-looking statements are subject to risks, uncertainties, assumptions, and other factors that could cause our actual results to differ materially from our expectations. Please refer to the earnings press release and our SEC filings for a detailed discussion of these factors. The earnings release, the slide presentation that we will use during today's call, and our SEC filings can be found on the investors section of our website at www.pragroup.com. Additionally, a replay of this call will be available shortly after its conclusion, and the information needed to listen is in the earnings press release. All comparisons mentioned today will be between Q2 2020 and Q2 2021, unless otherwise noted, and our Americas results include Australia. During our call, we will discuss adjusted EBITDA and debt to adjusted EBITDA for the 12 months ended June 30, 2021, and December 31, 2020. Please refer to the appendix of the slide presentation on our website during this call for a reconciliation of these non-GAAP financial measures to the most directly comparable U.S. GAAP financial measures. I'd now like to turn the call over to Kevin Stevenson, our President and Chief Executive Officer. Thank you, Darby. I'd like to begin the call this evening like those of the last 1.5 years and send our thoughts out to those who have been impacted by COVID. It seems as though every day there are additional challenges associated with this pandemic, and it's our hope that we can continue to address those challenges and move forward. I hope to see more acceptance of the vaccine, and I'll share that we plan to further our efforts to educate and promote, and I hope everyone listening is doing the same. It's become clearer and clearer these days as each day goes by. We find ourselves talking about two separate groups, those who are vaccinated, and those who are not. We need vaccination rates to rise in order to move forward to a more normalized life, and I hope we can all work together to achieve that. Moving on to the second quarter overview. In Q2, we collected $544 million globally. This production was the second-highest quarter in PRA history, just behind our record-setting first quarter of 2021. This is driven by record European cash collections, which increased more than $50 million compared to the second quarter of 2020 and more than $8 million compared to last quarter. Net income attributable to PRA Group for the quarter was $56 million. Portfolio purchases for the quarter were $220 million, with Americas generating its largest quarter since the second quarter of 2020, and Europe recording its second largest Q2 since being acquired by PRA back in 2014. Our strong quarterly performance is yet another in the line of outstanding results that we've delivered in the past year and a half. I believe that our past decisions and investments have contributed to our sustained positive performance. As it relates to 2021, two come to mind. First, we held to our pricing discipline in Europe from 2016 to 2018 when we saw intense, and in many cases, irrational competition. We then invested heavily in NPLs in 2019 and 2020 when the market became more attractive. Due to the longer duration of the collections period in Europe, we are seeing the impact of those purchases today. These results are a testament to our dedication to our disciplined long-term approach to portfolio purchasing. Second, over the past few years, we've made significant investments in digital and data. We built new global digital payment portals, strengthened our global data and analytics capabilities and talent, we've seen benefits of these actions with year-to-date growth in our global digital collections of 50% and an outstanding first-half cash efficiency ratio of 67.4%. In both of these cases, you saw the power of a global enterprise, we were able to effectively execute each because of our diversified footprint. We moved investment volumes around the planet in order to mitigate areas of competition, we also shared technologies and lessons learned around the globe in the digital and data space. Looking even further back, while we're focusing on past investments, it's fair to say that one of our most important investments was our move in 2014 to strongly enter the European market broadly and diversify our products and our markets. Moving on. Productivity continues to be strong in the U.S. call centers, increasing from the high bar we set in the second quarter of last year. We continue to collect significant amounts through our digital platforms and, same as last quarter, digital collections exceeded those of our largest two call centers combined. By even a higher percentage in Q2 than in Q1. We have a lower inventory of accounts in our legal collections channel and, as a result, lower collections. This is largely due to strong performance in digital and call center collections, decreasing the need to move accounts into legal. This is a positive trend since we prefer to work with our customers via non-legal channels. Another component of lower legal collections, however, was our decision not to seek new wage and bank garnishments during COVID. We halted those efforts in March of 2020 did not start them until around July 1st of this year. Based on our research, many collectors and banks either never stopped or they restarted last year. In Europe, our productivity levels remain strong, we delivered record cash collections despite the majority of the workforce being in a work-from-home status. While some countries remain in varying degrees of lockdown, we saw little impact to cash or normal business operations, including the legal collections channel. Digital cash collections, while on a smaller scale, are growing at even a faster pace than in the U.S. Portfolio purchases were $220 million during the quarter, an increase of $61 million from the first quarter of 2021. In the Americas, we invested $114 million, this was the first quarter since Q2 of 2020 that we purchased more than $100 million. We've been monitoring some of the credit trends, and based on what we are seeing, it appears as though Q1 2021 may be a turning point in the environment. There are a few items we've been tracking. First, we started to see increased lending trends at creditors. According to the Senior Loan Officer Opinion Survey on Bank Lending Practices for July 2021 by the Federal Reserve, banks have continued the trend from Q1 of easing standards for credit cards, reducing minimum required score, and increasing credit limits. Second, according to Federal Reserve Bank of New York, credit card balances increased $17 billion sequentially, a little over 2% during the second quarter, which is reversing the trend during the pandemic. The third, consumer spending has been increasing in 2021. Finally, credit card charge-off rates in the U.S. were in the 3.5%-4% range during 2017 to late 2020. During the fourth quarter of 2020, we saw this number dip to its lowest level in quite some time. In Q1 2021, it ticked up almost 40 basis points or a 14% increase to almost 3% again. It's still early, but these are positive trends for our portfolio purchasing outlook. In Europe, we see a somewhat different environment. We mentioned on the last call that we saw a healthy pipeline, and that has translated through to our numbers for the quarter. Portfolio purchases in the quarter were $106 million, and this was the second-highest European Q2 investment level since we became a global enterprise in 2014. We're starting to see more normalized volumes coming to market, and we're excited to see more portfolios offered for sale during the second quarter than we had originally expected. The European pipeline for the second half of the year continues to look strong, and it's our belief that the market opportunity will be larger in 2021 than it was in 2020. With that, I'd like to turn things over to Pete to go through the financial results. Thanks, Kevin. During the second quarter, we saw strong global cash collections of $544 million and total revenues of $286 million. Total portfolio revenue was $283 million, an increase of $15 million or 5%. We have again assumed that the majority of the $75 million in cash overperformance in the quarter was timing acceleration of collections rather than an increase to total expected collections. Additionally, this quarter, we also made adjustments in some geographies to increase our near-term expected collections, bringing them in line with recent performance and collection trends. The increase in the near-term expectations resulted in a positive adjustment, which partially offset the impact of acceleration adjustments this quarter. We expect these adjustments to reduce the amount of overperformance we will have in the second half of the year. Keep in mind that this is not an increase to total expected collections, rather an increase in the near-term forecast with corresponding reductions later in the forecast period. Operating expenses were $181 million, a $21 million increase from the second quarter of 2020. This was driven primarily by higher levels of activity in 2021 compared to the pandemic-suppressed prior year. Additionally, currency translation was a headwind of $4 million. The effective tax rate for the six months ended June 30 was 19.3%, reflecting some discrete items in the second quarter. However, we still expect to be in the low 20% range for the full year. Net income was $56 million, which generated $1.22 in diluted earnings per share. For the quarter, cash collections were $544 million. This is second only to the record set in the first quarter of the year. In order to normalize for outsized cash collections in the Americas during the second quarter of 2020, and record cash collections in the first quarter of this year, we've also presented year-to-date cash collections to better illustrate the overall trend. For the first six months of the year, Americas collections increased $15 million. This was driven primarily by significant growth in U.S. call centers, digital and other Americas cash collections. This was partially offset by decreases in U.S. legal collections, reflecting the lower inventory of accounts placed into the legal channel over the last year. Europe cash collections were another quarterly record, growing $53 million, or 42%. For the first six months of the year, Europe cash collections grew $81 million, or 29%. As Kevin mentioned, we're realizing the full impact of record portfolio purchasing in 2019, strong investment levels in 2020, and our European business is driving significant growth. Over the past few years, we've been steadily improving the efficiency of our operation. In 2020, set a record with a cash efficiency ratio of 64.5%. We've continued this trend in 2021. Our cash efficiency ratio is 66.8% for the second quarter and 67.4% for the first six months of the year. Based on our strong results in the first half, we've increased our expectation for the full-year cash efficiency ratio to 64%. We are operating at some of the highest efficiency levels we've had in the history of the company. ERC at the end of the quarter was $6.1 billion, with 44% in the U.S. and 51% in Europe. One of the primary drivers holding our ERC steady from last quarter, despite solid investment levels, is our assumption that the majority of our overperformance in the last 15 months is an acceleration in the timing of collections. Over the past five quarters, we've overperformed our expectations for collections by over $450 million. It's important to recognize that because of our assumptions, we've reduced ERC by a similar amount during that same period. If, with additional time and analysis, we determine a portion of our overperformance was an increase to total estimated collections, positive forecast adjustments could eventually flow into revenue. We expect to collect $1.6 billion of our ERC balance during the next 12 months. Based on average purchase price multiples we recorded in the first half of the year, we would need to invest approximately $870 million globally over the same timeframe to replace this runoff and maintain current ERC levels. We anticipate that even in the current market conditions, we could meet or exceed that level of investment. Due to our strong cash and financial performance, we've continued to de-lever. For the 12 months into June 30, we generated $1.4 billion of adjusted EBITDA, an increase of about $90 million when compared to the full year of 2020. As a result, we ended the quarter with a debt to trailing 12-month adjusted EBITDA ratio of just under 1.7 x, compared to about 2 x at year-end. Our capital position remains strong, with over $1 billion available for portfolio investment at the end of the quarter, in addition to the adjusted EBITDA generated by the business. We announced previously that our board of directors had authorized a $150 million share repurchase program. We evaluated various capital allocation options and determined that a share repurchase program was the most effective way for us to return capital to investors at this time. We intend to manage this program in tandem with our pipeline of portfolio investment opportunities while maintaining our leverage and growth targets. Our strong and conservative capital structure also gives us the flexibility to continue to explore other capital allocation possibilities in the future. Finally, last week, we amended and extended our North American credit facility. This gives us additional flexibility, further diversifies our maturity profile, and decreases overall borrowing costs. We appreciate the continued partnership from our lenders and their ongoing support. I'd like to turn things back to Kevin. Well, thank you, Pete. Over the past year and a half, our employees have shown great resilience, dedication, and a willingness to help others despite their own challenges. I believe this has been a huge contributor to the results we've produced. Without their hard work and support, this would not have been possible. I ended last quarter's call by saying that the advancements we've made over the past 25 years are nothing short of amazing to me. I talked about the transformation I've seen over that time, and how today we are so much more than just a purchaser or a servicer of non-performing loans. We are also a data analytics company, a technology company, a digital outreach and marketing company. I do believe that we are just getting started. With that in mind, I'd like to share the five strategic objectives that we have and which will continue to guide our future. First, we are working to expand both products and market share. While we have a strong share of the market in the U.S., we are not as large of a player in some of our European countries. We've made great strides over the past few years, and we believe we can continue this progress. Particularly with our competitive position and conservative balance sheet. In a similar vein, expanding products is very important to us. There are a number of non-performing loan segments that we either do not currently purchase or have not traditionally been part of our portfolio or the market. Expanding our addressable market to include additional products would help us grow our portfolio and further diversify our revenue streams. Our second strategic objective is modernizing collections. We've made significant progress since 2018 through the investments in digital and data. This effort will continue as we adapt to and lever the changing way our society communicates. Our third objective is increasing efficiency. There's certainly some overlap between modernizing collections and improving efficiency. This third objective is not only about collection operation. This objective permeates into every aspect of our company, from finance to IT, to human resources, and of course, operations. In order to give external stakeholders a measure of how we're performing on this front, we report cash efficiency ratios and adjusted EBITDA in addition to our other results. We believe these metrics help take some of the noise out of the accounting and should be considered in addition to, but certainly not in place of, our other results. Since this efficiency objective is not limited to the collection operation, watching our overall efficiency ratio helps to understand our progress on this front. Our fourth strategic objective is being a developed, a recognized, trusted brand. To the investment community, we've always been outspoken and engaged. However, for years, PRA was content to fly under the radar with legislators and regulators. As a result, we let others develop the public opinion narrative for our industry. When I became CEO, I made a significant push for PRA to become the biggest spokesperson in the industry, particularly with legislators and regulators, and to educate them on who PRA is and how we do business. I bolstered our government relations department a few years back, and I believe we've become one of the loudest voices in the non-performing loan industry in the U.S. Additionally, one of the challenges in today's world of robocalls is ensuring that customers know who we are and that they can trust we truly own their debt. Last quarter, I detailed for you some of the marketing initiatives that we're engaged in, and we'll continue to advance those in the coming months and years. Finally, our fifth objective is fostering a high-performing workforce. While I believe there are many companies who probably have this on their list, we've proven that this is a successful strategy at PRA and that we're dedicated to it. Last year, we provided our employees with a number of benefits aimed at helping them through the pandemic and simply thanking them for continuing to embody PRA's culture. I provided a list during our fourth quarter call if you'd like to revisit it. In addition to providing additional benefits, we have formalized our diversity, equity, and inclusion efforts. PRA has long been a diverse company, and in April of 2021, we released our first ESG tearsheet, which disclosed metrics around the diversity of our workforce. We were also recognized by 50/50 Women on Boards for being a three-plus corporation with three or more women on our board of directors. If you follow us on social media, you have likely seen our posts about how we want everyone at PRA to, "Be yourself and be your best.". We've hired a diversity inclusion leader in our human resources department and created a diversity and inclusion steering committee. We'll be leveraging off a fantastic starting point and continue to build out this program as we move forward. While we've given much of this information before, I wanted to frame it in the context of our company strategy. The last year and a half of strong results, despite a challenging environment, shows what this strategy can produce. Multiple quarters of global cash collections record, significant net income growth, increased cash efficiency and productivity to some of our best levels ever, and improved leverage ratios that were already amongst the best in the industry. We've driven these results at a time when the leading indicators of supply for our industry are moving in the right direction, putting us in a good position to be prepared. I believe it'll only get better from here. Operator, we're now ready for questions. We will now begin the question and answer session. The first question comes from Bob Napoli with William Blair. Please go ahead. Thank you, and good afternoon. Nice job on the quarter. Nice presentation there. Appreciate that. A number of questions, but let me just ask a couple, I guess. First of all, just on the capital return, I guess maybe start there. I know you did a deep dive on strategy there. Beyond the $150 million, what is the long-term strategy on maintaining leverage, ROE, capital return? The $150 million, that's nice, but what is the strategy, the overall strategy for capital return? As you said, Kevin, maybe charge-offs are coming back. I don't think they're coming back anytime too soon in a big way, I think you're going to generate a lot of cash, and continue to de-lever. Anyway, just some thoughts on what the overall capital return strategy is. Yeah. Hey, Bob. It's Pete. Thanks for the question. As we said previously, we were going to evaluate all options. We did consider various alternatives, and we felt like, at this time, that the buyback was the appropriate avenue. I think the sizing of it makes sense in the context of market cap. We feel like we can operate this buyback in the context of our target leverage range, which you've been following us for a while, we tend to be kind of between 2x and 3 x and tend to gravitate towards the middle of that range. Given where we are now, we feel like both with the opportunity for investment that we see coming, we can operate within that range. Right. Okay. I would guess, I mean, it makes sense, the $150 versus your market cap, but I guess, and the rate you're generating capital another year from today, maybe you do another $150, I would guess. Is it the intent to buy this back on a steady, consistent basis? Should we expect you to be in the market on a steady? Yeah, I'm not going to prejudge exactly how we'll operate the program, but, yeah, steady is a word that's used to describe our company. Okay, very good. Thank you. Then, Kevin, on the digital data investment, can you maybe highlight some of the advances that you feel like you've made over the years and what do you think is unique to PRA and maybe gives you a moat versus competition? Yeah, thanks. I think that if you look at, you can break it down a bunch of pieces. Let's just think about digital portals, for example. I think I might have talked about this in prior calls, but I can't remember. Simplicity and ease of use is one of the big things that we focused on, and I'm sure everyone listening has been on terrible websites where you can't figure out what to click. Most recently, I was on the Virginia DMV site, and that's probably not one of the best designed sites I've ever seen. We really had this idea that trying to make it easy, low friction, and very simple and intuitive. I know it almost sounds over simplistic, but it's been very successful in that end. I talked about in my script about sharing observations across Europe and the United States. Obviously, some of the scale is smaller over there, and we were able to test different formats to see which one seemed to have better take rates and so on. I think it's not very granular for you, but that's the strategy behind it, and that's the testing we did just around the design of these portals. Of course, we've got a whole marketing campaign around drive to site, as you might imagine. On the data side, we did some really fundamental stuff in cloud computing. Nothing earth-shattering there. I think the big thing about data was bolstering our staff. We really hired some very talented people in Europe, as well as the United States. We've got a bunch of data. We've been in business 25 years. We've got every scrap of data we've ever collected. That's a very valuable asset for us. The short answer is, on the data side, I think it's really about the talent we hired. Okay. Last question from me, I'll turn it over. You mentioned Non-Performing Loan segments that you're not in and you're small in other countries. Some thoughts around expanding products and market share in other countries. What products are you not in that you would like to be, that you think you should be in, we should see you in over the next year or two? What markets do you think you have market share opportunities without obviously being too aggressive on pricing to get that share? That's the thing, though, right? Let's start with that. Let's start with countries in Europe. We're a strong player in the U.K. I think that's pretty clear. If you look at some of the market shares in areas like Norway, Spain, Italy, Poland, which are very big markets. They're very big investment opportunity markets. We're not on the same scale as we are in the U.K. or certainly not the U.S. Our goal has been to keep picking off portfolios to make sure we know what we're talking about, to make sure that when I tell you that pricing is irrational at some point in time, you can trust me that I've got the data to be able to talk about that. One of the things we do with our strategic objectives is to create a roadmap. If I were to unveil this product we've got, you would see each country, and then investment targets for what we call roadmap deals. Picking off things that don't, to your point, doesn't put us at too much risk, but are big enough to be material and give us data we need. That's an ongoing effort. We've actually done a really nice job in Poland, I'll say that. We went from almost nothing in Poland to, we're not where we want to be yet, but we're a much bigger player in Poland than we were 18 months ago. That's the idea on markets. I think we've got internal goals of what market share we want to be of each country. On the product side, a lot of these products that we're currently not buying, we had purchased before, say, in the United States. Let's focus on the United States for now. Things like telecoms, utility things, we haven't purchased that in quite a long time, and I think it's time to start revisiting some of those asset classes. Things like peer-to-peer lending, we're not a big player in. Of course, the hot topic of what's Q1 was BNPLs. Buy Now, Pay Later. Those are all targets of ours as well. One more in Europe I'll throw out is the SME loans. Small and medium enterprise loans. We've dabbled in that from time to time in various countries. Not a big player in it. It's a very big asset class, and it's something that we'd be interested in see if we make sense of. There's a few examples for you. Does that make sense, or do you have other questions about that? No, that does make sense. The industry's been pretty tricky in some of those asset classes. Maybe with the data and the improvement in data analytics you have, you can make those work. Thank you. Yep. Thanks. The next question is from Mark Hughes with Truist. Please go ahead. Yeah, thank you. Good afternoon. Hi, Mark. Hey, Mark. I'm sorry if I missed the first few minutes of the call. In Europe, you clearly had strong purchasing. One of your competitors in Europe talked about the increasing pricing. Could you address that? I could, sure. We had our largest Q2, well, our second-largest Q2 since we've been in Europe, so it was a pretty successful quarter for us. Pricing is certainly up from 2020. That's to be expected. I think it's interesting if you think about Europe, if you missed the first part of the call, volumes in Europe were very strong. They were much stronger than we had anticipated going into the year. That's the good news. I think the driver of some of the pricing is simply the competitors in Europe. If you think back to 2016, 2017, 2018, they pulled back a little bit in 2019 and 2020, a lot of them had targets to de-lever and so on. They did that to varying degrees, I think now they're back in the market. If I could paint a picture of Europe broadly, which as well as I do, is different by country, but if I could paint a picture of it's generally competition driven, and supply is strong over there. I would couch the pricing probably not too different than it was in 2019. I think we all liked 2019, and of course, there are always those deals where you shake your head, and you scratch it going, "I don't know how someone paid that for that deal," but that's kind of the nature of our industry. Yeah. Then in the U.S., I don't know if you touched on the pricing there. I'm just looking at the purchase multiples. It looks like for year to date, it's 2.12x in Americas Core versus, or that's what it was through Q1. Now it's 1.98x. Is that a decent reflection of the pricing dynamic? Yeah, the deal multiples always can be impacted by mix, but I think that in general the pricing's a little more competitive in the U.S. than it was last year. As Kevin said, and it's pretty steady for the most part in Europe, maybe a little elevated over what we saw last year, so. Yeah. I'd say mix is impacting the U.S. multiple in addition to some of the competitive dynamics. How about any observations around progression and collection through the quarter? Everything's moving so fast these days with the change in government supports, perhaps. When you think about the earlier in the year or even the April, May, June, and even July, if you want to comment on it, anything you've noticed about collectibility? Yeah, I think what we're experiencing is the first quarter, obviously, with normal tax seasonality in the U.S. plus additional stimulus, that kind of carried through into second quarter. We're anticipating more normal seasonality as we come into the second half of the year. As I said in my prepared remarks, I don't know if you were on for that part, we did make some adjustments as we went through our closing process to make upward adjustments in the second half of the year to our forecasts in certain geographies. Still holding our total expected collections constant as we have been doing, but raised the near-term forecast and took it out farther out in the forecast period. Is that to say you're less likely to have the outperformance in the second. Yeah. That was also in my prepared remarks. Yeah. Our expectation is we'll hopefully have a lower degree of over-performance in the second half of the year because of those adjustments we made. Thank you. The next question is from Robert Dodd with Raymond James. Please go ahead. Hi, guys. Congratulations on the collections quarter. One sort of follow-up to that question. When we look at the collections efficiency in the first half of the year, obviously very high, high 60%s, which has had a tailwind because of the cash overs. The cash over collection. When we look at the shift on curves, that would ideally shrink the over-performance, like you just said, Pete. What would that do, or where do you expect collections efficiency to go, if your new curve estimates are closer to reality, if you will? Again, we updated our full year forecast to 64% for the full year. That's an indication of we're expecting kind of normal seasonal slide as we go into the second half of the year with lower levels of overall collections and our expenses kind of trending as they are currently. Understood. I guess the point then is, if you're at 64% for the year, the outlook kind of implied base case would be in the low 60%s run rate going forward beyond this year, maybe. Again, we're always working on increasing our efficiency of the operation. It certainly would be our goal to maintain our level of efficiency that we've attained this year. Understood. Thank you. On the other one, obviously the intent is mentioned, expand geography, expand products. Should we expect that to be greenfield type initiatives? Or would it be, given you are unlevered now, you do have excess capital, you are generating a lot of cash? What would the weight and the probability of your willingness to do M&A to fill in those geographies or product sets? What would the willingness be there? Yeah, sure. It's a good question because generally speaking, at least for the foreseeable or maybe nearer term, we want to expand our market share in areas that we're already in. If we found a company who gave us, especially data, and I'm thinking about especially Europe, right? I wouldn't hesitate to do some sort of strategic M&A deal to do that. I wouldn't hesitate at all. We chose to go into Australia more of a greenfield deal that was just given the circumstances down there. I use Poland as an example. That's a good example. We did a good job expanding that. We did acquire a small company in Europe, I mean, in Poland, and that gave us a nice leg up, so I wouldn't be afraid to do that again. I appreciate. I just remember, obviously, I think Mackenzie Hall in the U.K. Accumulating data with a greenfield approach can be a pretty slow process. Thank you. It can be slow. Mackenzie Hall is a great example. It was a very small acquisition in Scotland, and it was really a test. From my perspective, it was a test of does anything we do in the States translate to the U.K.? Plus, we acquired some data and some process and so on. It was a good stepping stone, which ultimately led to the Aktiv Kapital acquisition. Yeah. Understood. Thank you. Yeah. This concludes our question and answer session. I would like to turn the conference back over to Mr. Kevin Stevenson for any closing remarks. Well, thank you very much. Thank you, operator, and thank you everyone for attending. I just want to end the call like I started it. Please, if you are in a position to influence people, please promote and educate people on this vaccine. It's the way that we can get our lives back to a more normal position. With that, we look forward to talking to you next quarter, and that's it. Have a good evening. The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
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