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CHICAGO , August 3 , 2021 - Sprout Social , Inc. ( " Sprout Social " , the " Company " ) ( Nasdaq : SPT ) , an industry - leading provider of cloud - based social media management software , today announced financial results for its second quarter ended June 30 , 2021 . Revenue " Our company is executing extraordinarily well , reinforcing confidence in our strategy and our rapidly expanding opportunity , " said Justyn Howard , Sprout Social's CEO and co - founder . " We brought multiple new capabilities to market this quarter , including a first - of - its - kind social commerce solution , that will further empower our customers to operationalize social . We're also in a fortunate position to report our first ever quarterly non - GAAP profit , which underscores our powerful unit economics and further validates the aggressive investments we're making in our future . " " We're incredibly proud of the team for continually raising the bar and delivering for our customers . " ● Second Quarter 2021 Financial Highlights ● Cash sproutsocial Operating Loss Net Loss Sprout Social Announces Second Quarter 2021 Financial Results Above Guidance Range Raises 2021 Guidance ● ● Second Quarter Total Revenue of $ 44.7 Million 29,612 Customers as of June 30 , 2021 ● Revenue was $ 44.7 million , up 42 % compared to the second quarter of 2020 . ARR was $ 189.1 million , up 45 % compared to the second quarter of 2020 . GAAP operating loss was ( $ 5.3 ) million , compared to ( $ 8.3 ) million in the second quarter of 2020 . Non - GAAP operating income was $ 0.1 million , compared to a Non - GAAP operating loss of ( $ 5.9 ) million in the second quarter of 2020 . GAAP net loss was ( $ 5.4 ) million , compared to ( $ 8.3 ) million in the second quarter of 2020 . Non - GAAP net income was $ 0.0 million , compared to a Non - GAAP net loss of ( $ 5.8 ) million in the second quarter of 2020 . GAAP net loss per share was ( $ 0.10 ) based on 53.7 million weighted - average shares of common stock outstanding , compared to ( $ 0.16 ) based on 50.5 million weighted - average shares of common stock outstanding in the second quarter of 2020 . Non - GAAP net income per share was $ 0.00 based on 54.8 million weighted - average shares of common stock outstanding , compared to Non - GAAP net loss per share of ( $ 0.11 ) based on 50.5 million weighted - average shares of common stock outstanding in the second quarter of 2020 . Cash and equivalents and marketable securities totaled $ 171.5 million as of June 30 , 2021 , up from $ 167.8 million as of March 31 , 2021 . Net cash generated by operating activities was $ 4.4 million , compared to net cash used by operating activities of ( $ 4.0 ) million in the second quarter of 2020 . Free cash flow was $ 4.1 million , compared to ( $ 4.5 ) million in the second quarter of 2020 . See " Customer Metrics " and " Use of Non - GAAP Financial Measures " below for how Sprout Social defines ARR , non - GAAP operating income ( loss ) , non - GAAP net income ( loss ) , non - GAAP net income ( loss ) per share and free cash flow and the financial tables that accompany this release for reconciliations of these measures to their closest comparable GAAP measures .