Slides
Page 1
Pantheon 2025Investor Session
Page 2
Forward-Looking Statements & Other Disclaimers This presentation contains forward-looking statements within the meaning of within the meaning of the Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by words such as “anticipate,” “believe,” estimate,” “expect,” “goal,” “intend,” “likely,” “may,” “plan,” “project,” “seek,” “should,” “strategy,” “will,” and similar expressions. All statements other than statements of historical fact could be deemed forward looking, including, but not limited to, statements regarding our future performance, our market opportunity, and long term operating model. These forward-looking statements are based on our management’s current beliefs, expectations, and assumptions regarding future events and are therefore subject to a number of known and unknown risks, uncertainties, assumptions, and other factors that may cause actual results, performance, or achievements to differ materially from results expressed or implied in this presentation. Investors are cautioned not to place undue reliance on these statements. Among the factors that could cause actual results to differ materially from those indicated in the forward-looking statements are risks and uncertainties described from time to time in the Company’s filings with the Securities and Exchange Commission. All forward-looking statements are based on information and estimates available to the Company at the time of this presentation and are not guarantees of future performance. Except as required by law, we assume no obligation to update any of these forward-looking statements. This presentation contains statistical data, estimates and forecasts that are based on independent industry publications or other publicly available information, as well as other information based on the Company’s internal sources. This information involves many assumptions and limitations, and you are cautioned not to give undue weight to these estimates. The Company has not independently verified the accuracy or completeness of the data contained in these industry publications and other publicly available information. Accordingly, the Company makes no representations as to the accuracy or completeness of that data nor does it undertake to update such data after the date of this presentation. The trademarks included herein are the property of the owners thereof and are used for reference purposes only. Such use should not be construed as an endorsement of the platform and products of the Company or this proposed offering.
Page 3
Welcome! Jason Rechel VP, Investor Relations
Page 4
Customers at work! Please respect the integrity of this event
Page 5
1. Per IBISWorld Inc. Industry Reports covering over 50 trades in the U.S., published between December 2020 and March 2023; U.S. Bureau of Labor Statistics (BLS) Quarterly Census of Employment and Wages (QCEW) by NAICS report as of Q1 2022; and internal ServiceTitan estimates based on analyses of both internal and third-party data. Pillars of Durable, Profitable Growth Massive, Durable Market $650B1 of Served Addressable GTV Today Platform Leadership The Operating System for the Trades Expanding Moat Defensible Product, Scale and Ecosystem Advantages Multiple Growth Vectors Clear Customer ROI Efficient Operating Model Built to Deliver 25% Incremental Margins
Page 6
Four FY26 Priorities Enterprise Expand Enterprise Capabilities Pro Products Broaden Pro Adoption Commercial Accelerate Progress Roofing Expand in Roofing and Exterior Trades
Page 7
Agenda Enterprise Strength Ross Biestman, CRO Pro Product Vision Vincent Payen, SVP Product Commercial Strategy Alex Kablanian, SVP & GM Commercial & Construction Winning in Exteriors Chris Petros, COO
Page 8
Enterprise Ross Biestman Chief Revenue Officer
Page 9
Market Standard Leader Enterprise Grade Trade-Specific Workflows Core Residential and Commercial API Endpoints & Integrations Uptime & Security: SOC, ISO, PCI Uptime Multi-Location Standardization Roll-Up ReportingCentralized Functions User Permissions & Controls Player ServiceTitan Was Built For Scale
Page 10
The Trades are Professionalizing and Consolidating Accelerate Organic Growth with Improved Efficiency Accelerate Organic Growth Consolidate Share
Page 11
Large Enterprise Accelerates Our Entire Model Organic Growth Product Roadmap Pro Adoption Inorganic Growth New Trades & Markets Market Standard Strategic Value
Page 12
Organized to Capture The Opportunity Corporate Enterprise Residential Commercial Green Demand Generation Corporate Sales Dev Enterprise Sales Dev Strategy & Competition Brand & Creative Marketing Corporate Sales Enterprise Sales Upsells (Pro, FinTech) Sales Engineering Sales Onboarding Customer Success Technical Support Strategic Accounts Post-Sales
Page 13
Go-to-Market Activities Partners Extend our Reach & Deepen Our Moat Events & Thought Leadership Training Co-Marketing Co-Branded Packages Impact Partners drive customer acquisition opportunities to ServiceTitan. Warm Referrals Customer Lead Lists Note: 1. Customers with at least 10 managed technicians referred to us directly from a named partner. Good Fit Referrals
Page 14
The PE Playbook Further Extends This Playbook Standardize Strategize Centralize Visualize Innovate
Page 15
Sponsor Backed Customers Are Elite Operators PE-backed customers use the platform …and higher ServiceTitan NPS scores which together result in faster revenue growth… and adopt Pro Products Higher TAD Score >25% Greater average Pro Product attach rate >50% Faster GTV Growth Rate >500bps Higher ServiceTitan NPS >2x Note: 1. TitanAdvisor (“TAD”) Score, Pro product adoption, and NPS Scores taken as of September 12, 2025. 2. Comparative GTV growth rate based upon the trailing annual GTV growth rate; PE customers grew nearly 700bps faster than non-PE customers over this period, inclusive of both organic and inorganic growth. As compared to non-sponsor backed customers
Page 16
Enterprise New Product Velocity This Week Enterprise Hub Tenant Groups Benchmark+ Org ModelingReport Assist GL Accounts & Inventory Sync Adaptive Capacity
Page 17
Enterprise Leading the Way Atlas Automating the Trades Pro Portfolio Updates Standardizing Our Largest Customers Commercial CRM + Construction Paving the Way to Market Standard
Page 18
Pro Products Vincent Payen SVP & GM, Pro Product
Page 21
IMMENSE OPPORTUNITY Prospecting Demand Generation Booking & Scheduling Dispatching Field Cold Calling Door-to-Door Networking Events “Manual” Digital Marketing Traditional Marketing Event-Based Marketing Phone Calls Contact Forms Emails Manual Job Assignments Location-Based Scheduling Inefficient Processes Manual Follow-Ups Ride-Alongs Inaccurate Pricing Back Office Inventory Management Procurement & Billing Financial Tracking Hiring Trades businesses are still operating in a highly manual way
Page 22
Pro Products Have Historically Delivered Functional Automation with AI infusion Marketing Pro | Sales Pro | Equipment Replacement Predictor Contact Center Pro w/ Voice Agents | Schedule Pro | Second Chance Leads Dispatch Pro | Route Optimization Fleet Pro | Field Assist | Financing Plan Optimizer Pricebook Pro | OCR | Review Response Generator | Invoice Summary GeneratorBack Office Booking & Scheduling Field Demand Gen Dispatch
Page 24
3 Pillars of Our AI Right to Win Proprietary Data Closed Loop System of Action
Page 25
Digital Workers ● Comprehension & Conversation ● Context & Memory ● Reasoning ● Actioning
Page 26
www.servicetitan.com AI Ecosystem Will Unlock Capacity Triggered Marketing Location Triggered Marketing Detects that the board is relatively empty for the back half of next week Marketing Pro initiates automated campaigns with latest promo pricing Pricebook automatically adjusts pricing for certain services with promo pricing Seamless booking through Voice Agent or SMS Agent Dispatch board and Capacity Updated Customer cancels an appointment last minute, tech already nearby Fleet Pro works with Marketing Pro to find nearby customers with upcoming jobs At the same time, Voice and Bookings Agents proactively reach out to fill appointment slot Dispatch Pro re-assigns nearby technician to new appointment Optimal route and new arrival window updated Automate job prep, equipment diagnostics and sales coaching in the field
Page 27
New at Pantheon: Pro Takeaways Existing Products New Products New Packages AI Automated Ads Management Agentic Marketing, Scheduling & Dispatch Manager & CSR AI in Contact Center Pro Hardwareless Fleet with Ford Sales Pro Agentic mining & Opportunity rehash automation Field Assist: AI Diagnosis & troubleshooting (part of Field Pro) Virtual CSRs in Contact Center Pro and now outside Maximize Program Pilot - Full Pro Access - Automation implementation assistance - Easier & faster buying experience Field Pro - Combining all Field Products in one easy package (Sales & Diagnosis) New AI Workflows Multi-channel marketing campaigns with location and capacity triggers Interactive Marketing SMS with agentic booking Automated Agentic SMS for dropped booking attempts Automated opportunity re-contact from Sales pro And Many more…
Page 28
Commercial Strategy Alex Kablanian SVP & GM, Commercial & Construction
Page 29
What is Commercial Residential (single family homes) Commercial (basically everything else)
Page 30
What is Construction Residential (single family homes) Example Residential Construction Work: Installing brand new HVAC system, ductwork, piping, and controls as part of a production home build out Example Commercial Construction Work 1: Retrofitting an entire floor of an office building with new electrical wiring as part of a tenant improvement plan Example Commercial Construction Work 2: Installing full piping & plumbing for entire newly built restaurant or hospital Commercial (basically everything else)
Page 31
Our Focus: Powering Profitable Growth for ”Specialty” or “Sub” Contractors
Page 32
(View from my hotel room at Pantheon) Complexity: The Primary Difference from Residential Service & Replace Complex Agreements Complex Equipment Complex Projects
Page 33
Our Path Towards Market Standard Non-Participant Player Leader Market Standard Don’t Actively Target Leverage robust platform capabilities and high customer ROI to compete Close specific product gaps Critical capabilities are developed Emerging product leadership Player of scale Proven track record We’re here
Page 34
2022 2023 2024 2025 Best-in-Class Commercial Service Best-in-Class ConstructionCommercial Foundation Project Financials 2.0 Project Schedule & Gantt Charts Change Order Management Daily Logs, RFIs, Submittals Document Markups & Annotations Integrated Sales CRM Crew Scheduling, Timekeeping Equipment Replacement Predictors Field AI Agent Project Foundation Service Agreements NEW Mobile Application AIA / Progress Billing Project Financials 1.0 ServiceChannel Integration NEW Timekeeping Fleet Management Project & Job Costing Project Portfolio WIP Reporting Equipment Tasking Equipment OCR Scanning Convex Acquisition NEW Customer Portal Project Reporting Customized Invoices, Quotes, Agreements, Statements Inventory Mobile App Configurable Billing Engine Consolidated Billing Rate Sheets Basic Projects (multiple jobs) Basic Forms Improvements Basic Equipment Improvements Basic Purchasing & Inventory We’ve Delivered a lot of Customer Value in a Short Time
Page 35
2% Annual percentage point increase in net profit margins1 8% More projects delivered on time1 12+ Days faster to collect payment1 Grow Your Bottom Line Optimize Cash Flow Increase Productivity Based on data from commercial customers on ServiceTitan for two or more years. Results are not guaranteed and may vary. *Comparing Year 1 vs Year 2 on ServiceTitan. 1 Comparing data from 2023 compared to 2024. 15% Average revenue Increase in year 2* Win New Business Our Customers Realize Significant ROI
Page 36
OUR THESIS: Drive Value throughout the Entire Lifecycle of a Property
Page 37
But Two Things Were Missing: 1. Robust Construction Workflow 2. CRM
Page 38
End-to-End Construction Management Planning & Resource Management Crew Scheduling Submittals* On-Site Inventory* Bill of Materials Import* Project Backlog* Labor Forecasting* Project Management Document Mgmt Task Mgmt Project Plan + Gantt RFIs Change Orders Project Portfolio Field & Site Operations Daily Logs Timekeeping Operational Reporting & Dashboards Project Accounting Project Financials Budget vs Actuals Progress Billing Pay Applications Work in Progress (WIP) Payroll Project Acquisition Pipeline Mgmt Opportunity Tracking Lead Mgmt Estimating Project Templates *Targeted to be available in 2025
Page 39
End-to-End Connected Platform for Commercial Contractors
Page 41
Core ServiceTitan ROI
Page 42
We Listen to Our Customers
Page 43
Eliminating Friction ~$100B1 Commercial Construction ~$260B1 Commercial Service & Replace Path to Market Standard Commercial CRM and Construction Capabilities have ServiceTitan on the path to Market Standard 1.Per IBISWorld Inc. Industry Reports covering over 50 trades in the U.S., published between December 2020 and March 2023; U.S. Bureau of Labor Statistics (BLS) Quarterly Census of Employment and Wages (QCEW) by NAICS report as of Q1 2022; and internal ServiceTitan estimates based on analyses of both internal and third-party data. The sub-market apportionment is per internal ServiceTitan estimates based on analyses of both internal and third-party data, including the 2021 data on HVAC expenditures in the Improving America's Housing 2023 report by the Harvard Joint Center for Housing Studies.
Page 44
Winning in Exteriors Chris Petros Chief Operating Officer
Page 45
Residential Value Proposition Process Engage Deliver Attract Win ~80% Common Workflow Across Trades~20% Trade-Specific
Page 46
The Four Clusters of Residential Trades Mechanical Systems Exteriors Interiors Property Care Plumbing HVAC Electrical Garage Door Chimney Roofing Gutters Siding Windows Doors Home Remodeling Restoration Flooring Landscaping / Arbor Pest Control Pool and Spa Lawn Care
Page 47
Consolidation Accelerates Our New Trade Playbook Standardize Consolidate New Trades Execute Portfolio Cos
Page 48
Key Roofing Investments Ecosystem Sales Estimating Measurement Providers Distributor Pricing Proposals & Contracts Verisk Production Distributor PO Task Management Work Queues Communication
Page 49
Product APIs Financing Measurements Suppliers Accounting CSV Export One. Robust. Ecosystem. Insurance
Page 50
Wall to Wall Meets Trade Specific Workflow Owner / General Manager Service Manager Technician Dispatch Call Center Warehouse Customer Service/Sales Representative Customer (Residential) PE Backer Property Manager (Commercial) Marketing Manager CFO Sale Go-Live
Page 51
Path to Market Standard Enter Roofing Unique ROI Adoption EcosystemTrade Specific Workflow Market Standard Exteriors We’re here
Page 52
Conclusions Jason Rechel VP, Investor Relations
Page 53
Key Highlights: New at Pantheon Enterprise Pro Products Commercial Roofing Benchmark+ GL Accounts and Inventory Sync Centralized Feature Configurations Adaptive Capacity Existing Product Updates New Products Virtual Agents for All Packaging Changes Commercial CRM All commercial service AND construction capabilities One platform New Partnerships Real Time Communication Smart Tasks Work Queues Atlas: AI Champion of the Trades
Page 54
Customers at work! Please respect the integrity of this event
Page 55
Afternoon Keynotes Residential / Pro Updates Main Stage Commercial & Construction Updates Main Stage Future of AI in the Trades Vahe Kuzoyan