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February 2021 To our shareholders : ❤wayfair Thank you for your continued interest in Wayfair . " What a year " may be an understatement to describe 2020. The pandemic and its wide - ranging toll , rising social tensions , and a contentious political atmosphere are challenges that stressed us all and tested the fibers of our unity . But even as we all continue to contend with these forces , we believe in our collective resilience and our capacity to bring about change . We believe we will see a better tomorrow and are committed to contributing to that change in ways large and small at Wayfair . As we look back , above all else , we are proud of Wayfair's people . Our employees navigated through the countless pivots 2020 threw at us with agility . They stepped up for our customers , our communities , and each other . These tireless efforts bore fruit . Some of this is certainly reflected in our operating performance , but far more important were the intangible achievements . Our products brought comfort to our customers ' homes at a time when the home became more important than ever . Collectively , we developed innovative ways for Wayfair to provide physical and financial COVID - 19 relief throughout the year , and we stood up countless support resources for our colleagues and their families . The team made record individual donations to further the causes of social justice , COVID - 19 recovery , and the right to vote , all of which Wayfair enthusiastically supported with matching funds . Together , we donated over $ 12 million in direct support and innumerable hours of our time through volunteer efforts . There is much more work to be done . We are confident that we have the right team to be part of the solution and to navigate Wayfair through any environment . Over the course of the last 12 months , every business was tested like never before . Wayfair is no exception . Building a lasting company requires a long - term mindset , ambitious plans , and the discipline to stick to them . This is something we have long believed and practiced at Wayfair . This past year proved the durability we are building into our business model . While Wayfair was fortunate in many respects and learned some lessons in others , our long - term orientation was validated in real time . Years of investments in technology , logistics , supplier relationships , and talent enabled us to move quickly and nearly seamlessly to meet the wall of demand that came our way in every geography - and 1