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©2025 Western Union Holdings, Inc. All rights reserved. November 6, 2025
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Tom Hadley Vice President of Investor Relations and Corporate Development Welcome 2
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©2025 Western Union Holdings, Inc. All rights reserved. 3 Agenda 01 Strategic Update Devin McGranahan 02 Digital First Bob Rupczynski 03 Retail Enabled Giovanni Angelini & Massimiliano Alvisini 04 Beyond Remittances Sofia Graniello 05 Powered By Next Generation Payments Ben Hawksworth 06 Financial Impacts Matt Cagwin 07 Closing Statements and Q&A Devin McGranahan & Matt Cagwin Investor Day 2025 I Western Union
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©2025 Western Union Holdings, Inc. All rights reserved. Management Team 4 Investor Day 2025 I Western Union Bob Rupczynski Chief Marketing Officer and Global Head of Digital Sam Jawad EVP , Global Ecosystem Ramya Narayanan Chief Strategy Officer Shelley Pogodzinski Chief of Staff Karen Whalen Chief People Officer Ben Hawksworth Chief Operating Officer Devin McGranahan President and Chief Executive Officer Matt Cagwin Chief Financial Officer Sofia Graniello SVP, U.S. Consumer Services Massimiliano Alvisini SVP , Europe & Interim Head of North America Giovanni Angelini President Europe, Africa and MEPA Ben Adams Chief Legal Officer Cherie Axelrod Chief Risk & Compliance Officer
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©2025 Western Union Holdings, Inc. All rights reserved. 5 Forward-looking Statements This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Act ual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as “expects,” “intends,” “targets,” “anticipates,” “believes,” “estimates,” “guides,” “provides guidance,” “provides outlook,” “projects,” “designed to,” and other similar expressions or future or conditional verbs such a s “may,” “will,” “should,” “would,” “could,” and “might” are intended to identify such forward-looking statements. Readers of this presentation of The Western Union Company (the “Compan y,” “Western Union,” “we,” “our,” or “us”) should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section of our Annual Report on Form 10-K for the year ended December 31, 2024, and in our subsequent filings with the Securities and Exchange Commission. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement. Possible events or factors that could cause results or performance to differ materially from those expressed in our forward -looking statements include the following: changes in economic conditions, trade disruptions, or significantly slower growth or declines in the money transfer, payment service, an d other markets in which we operate; interruptions in migration patterns or other events, such as public health emergencies, any changes arising as a result of policy changes in the United States and/or other key markets, civil unrest, war, terrorism, natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to digital, mobile and internet -based services, card associations, and card-based payment providers, and with digital currencies, including cryptocurrencies; geopolitical tensions, political conditions and related actions, including trade restrictions, tariffs, and government sanctions; deterioration in customer confidence in our business; failure to maintain our agent network and business relations hips; our ability to adopt new technology; the failure to realize anticipated financial benefits from mergers, acquisitions and divestitures; decisions to change our business mix; exposure to foreign exchange rates; changes in tax laws, or their interpretation, and unfavorable resolution of tax contingencies; cybersecurity incidents involving any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; our ability to realize the anticipated benefits from restructuring-related initiatives; our ability to attract and retain qualified key employees; failure to manage credit and fraud risks presented by our agents, clients, and co nsumers; adverse rating actions by credit rating agencies; our ability to protect our intellectual property rights, and to defend ourselves against potential intellectual pro perty infringement claims; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof; increased costs or loss of business d ue to regulatory initiatives and changes in laws, regulations, and industry practices and standards; developments resulting from governmental investigations and consent agreem ents with, or investigations or enforcement actions by, regulators and other government authorities; liabilities resulting from litigation; failure to comply with regula tions and evolving industry standards regarding data privacy; failure to comply with consumer protection laws; effects of unclaimed property laws or their interpretation or the e nforcement thereof; failure to comply with working capital requirements; changes in accounting standards, rules and interpretations; and other unanticipated events and manageme nt’s ability to identify and manage these and other risks. Investor Day 2025 I Western Union
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©2025 Western Union Holdings, Inc. All rights reserved. Strategic Update Devin McGranahan President and Chief Executive Officer Investor Day 2025 I Western Union 6 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 7 Investor Day 2025 I Western Union History of Reinvention and Innovation
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 8
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 9 Digital First Beyond Remittances Retail Enabled Powered By Next Gen Payments We make financial services accessible to people everywhere
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Building Market Competitiveness Revenue per transaction down 16% Change in pricing 10 Market Competitive Across All Payment Network Real Time E2E Customer and Agent Experience
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Digital First 11 WITH DESIGNER Sender Wallet/ Account/ Card Receiver Wallet/ Account/ Card Easy as possible to transition to digital experience 2-sided payment network
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©2025 Western Union Holdings, Inc. All rights reserved. 1. Sofia’s clover – 4 things Powered by Retail Kroger’s Partner of Choice Productive Network ~360K Active locations Operating Model Investor Day 2025 I Western Union Improved Experience Multi-product Capabilities Enhanced POS 12
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©2025 Western Union Holdings, Inc. All rights reserved. Beyond 25% of Revenue Other 6% of Revenue 2022 Consumer Services 15% of Revenue Today Beyond Remittances Investor Day 2025 I Western Union 13
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Powered by Payments 100’s 3rd party wallets 81,000+ possible pathways across countries, corridors, and geographies that let customers decide how they send and receive 300+ Real-time funds- out options* 270+ Real-time funds- in options* Leading Real Time Network 14 New Digital Asset Network (DAN)
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Operating Efficiencies o Reduced customer service calls by 40% o Reduced agent service calls by nearly 50% o Sped up KYC reinstatement and due diligence processes o Achieved $150M cost reallocation program 2 years early 15 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Shareholder Achievements 16 $1B in dividends over past three year $900M Bought back in stock 20% Retired of outstanding shares Resolved tax obligation of $500M ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Culture and Capability 17 Culture of Customer and Ownership Implemented OKRs and performance management to align performance ratings to outcomes New employee recognition program Company skills development program ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 18 Digital First Beyond Remittances Retail Enabled Powered By Next Gen Payments We make financial services accessible to people everywhere
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©2025 Western Union Holdings, Inc. All rights reserved. Digital First Bob Rupczynski Chief Marketing Officer and Global Head of Digital Investor Day 2025 I Western Union 19 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. A Culture of Evolution Investor Day 2025 I Western Union Early 20th Century 1968-1984 Today 20
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©2025 Western Union Holdings, Inc. All rights reserved. 21 Moving simple transactions beyond beyondMoving simply sending money Beyond simple rewards focusing only on our senders Beyond Moving Beyond Investor Day 2025 I Western Union 21 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Powering Beyond with: Our Customer Experience Our Iconic Brand Investor Day 2025 I Western Union Digital First Unique Growth Levers We make financial services accessible to people everywhere with digital 22
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©2025 Western Union Holdings, Inc. All rights reserved. Powering a Digital Customer Experience 23 Investor Day 2025 I Western Union Reduced Friction Cloud Infrastructure Modernize Beyond Platform ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Improving the Customer Experience Investor Day 2025 I Western Union 24 Approval Rates 17% Improvement YoY in North America Tailored Experience 25% Increase of in new customer conversion in top corridors1,2 2. India, Philippines, Mexico 1. Sept. 2025 vs. Dec. 2024 Speed of Delivery Real time payments 84%
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©2025 Western Union Holdings, Inc. All rights reserved. o Beyond Experience o Adaptable Product Suite o Scalable Platform o Legacy Experience o Money Transfer Only o Country Level Platform o Evolve Experience o Broader Offerings o Regional Platform How Our Digital Experience is Evolving Investor Day 2025 I Western Union Legacy Evolve Beyond 25
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 26 Two-Sided Payment Network for Senders & Receivers ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. o Simplifying the experience o Launching a unique loyalty program o Giving senders and receivers more control Beyond the Transaction Investor Day 2025 I Western Union 27
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©2025 Western Union Holdings, Inc. All rights reserved. A Full-Service Digital Platform Investor Day 2025 I Western Union Sender Wallet/ Account/ Card Receiver Wallet/ Account/ Card Prepaid Cards Bill Payment 28 Loyalty Digital Wallets Affiliate Offers
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©2025 Western Union Holdings, Inc. All rights reserved. Our Digital Wallet Investor Day 2025 I Western Union 29 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 30 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Global Brand Awareness Investor Day 2025 I Western Union Market-Leading Brand Recognition 86% of Senders 70% of Receivers 31
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Our Global Reach 32
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©2025 Western Union Holdings, Inc. All rights reserved. Emerging Multi-Brand Strategy Investor Day 2025 I Western Union 33 Master Brand Segment Specific Brands Product & Market Specific Brands Acquisition Pending
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©2025 Western Union Holdings, Inc. All rights reserved. Intermex – Powered by Western Union Investor Day 2025 I Western Union We’re excited to bring their 6 million customers into our enhanced digital experience 34 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Our Digital Growth Strategy Investor Day 2025 I Western Union +$500M 35 Country Expansion 25% Underpenetrated Corridors 40% High-Growth Customer Segments 35% in 2028
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Corridor Growth Opportunities US & Canada to India US & Canada to Mexico KSA & UAE to Egypt US to Honduras US to Guatemala 36
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Indonesia Philippines Senegal 37 85% Global Awareness Digital Country Expansion 1H 2026 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. zz High Growth Digital Customer Segments 38 Retail to DigitalMobile First Higher Principal per Txn Supported by Western Union’s 300 real time payout options globally ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Driving Long- Term Value 39 Lifetime Transactions +7% in new cohorts ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 40 ©2025 Western Union Holdings, Inc. All rights reserved. Lower Customer Acquisition Cost
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©2025 Western Union Holdings, Inc. All rights reserved. Low Customer Acquisition Cost Investor Day 2025 I Western Union 2022 2023 2024 2025 Customer Acquisition Cost (CAC) Overall Reduction 50% since 2022 $ 41
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©2025 Western Union Holdings, Inc. All rights reserved. Organic Reach, Efficient Spend Investor Day 2025 I Western Union +17% Clicks +95% Impressions Organic Volume Drivers Year-Over-Year Success 42
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©2025 Western Union Holdings, Inc. All rights reserved. Organic Search money transfer send money money orders send money to India send money to Philippines Top 5 search phrases we rank #1 and #2 in search 43 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 44 Increasing Retention ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. More Rewards More Ways to Save More for All Investor Day 2025 I Western Union 45 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 1.3 M member transactions sent to Moroccan receivers 1000s+ of rewards successfully redeemed 7% increase in transaction growth among members sending from France to Morocco Morocco Rewards 46 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 8 straight quarters of growth in transactions and revenue Agile and competitive pricing helps us compete 47 Investor Day 2025 I Western Union Momentum is Building Account payout transactions growing at 30%+
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Legacy Evolve Beyond 48 Accelerating our Digital Platform Rollout to additional markets 2027+: Launch planned in Mexico, Australia, and the US 2026: Next Current Reach
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©2025 Western Union Holdings, Inc. All rights reserved. Our Path to $1.5B Digital Remittance Revenue Best-in-class customer experience Our iconic brand Strategic growth levers Investor Day 2025 I Western Union 49
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©2025 Western Union Holdings, Inc. All rights reserved. Retail Enabled Investor Day 2025 I Western Union Massimiliano Alvisini SVP Europe & Interim Head of North America Giovanni Angelini President Europe, Middle East, Africa and Asia 50 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Retail as a strategic asset Retail beyond cash and remittances Global retail strategy and rollout plan Investor Day 2025 I Western Union Retail Enabled We make financial services accessible to people everywhere enabled by retail Powering Beyond with: 51
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©2025 Western Union Holdings, Inc. All rights reserved. 52 Investor Day 2025 I Western Union Brand Visibility Drives Customer Acquisition +80M ~360K Active Locations Retail Customers $400+ M $2.4B Retail Money transfer revenue Retail Consumer Services revenue Less than $20 Digital Customer Acquisition Cost Target ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 53 $64B Retail Principal 160M Transactions Retail Business Drives Scale Advantages Efficient technology investments Better foreign exchange rates Lower pay-out cost Better Margins
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 54 Trust Ethnic Relevance Long Lasting Relationship Relationships, Convenience and Trust Drive Durable Value
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 55 Global Remittance Market Growth* Remittance Market is Resilient and Growing *Estimates for 2024 and 2025 2023 2024 2025 $B 55
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Significant Opportunity in Top 10 Markets $80B Incremental market principal between 2024 and 2027 56 India Receive growth markets Guatemala Opportunities to capture more share Germany USA
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©2025 Western Union Holdings, Inc. All rights reserved. 57 Investor Day 2025 I Western Union Payout to Account Opportunity is Significant Cash to Account Payout Penetration Grew: FROM ~7% in 2022 TO ~16% in 2025 TARGETING 25%+ in 2028 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 58 An access point… A bridge... to our digital services to our consumer services to the future of managing their financial lives to financial services for the world’s populations Beyond Retail
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©2025 Western Union Holdings, Inc. All rights reserved. 59 Investor Day 2025 I Western Union Right Productive Network Right Platform Global Retail Acceleration Strategy Right Operating Model
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©2025 Western Union Holdings, Inc. All rights reserved. 60 Investor Day 2025 I Western Union Opportunity To Scale Successful Operating Model Globally Europe Retail Business Growth* YoY Revenue growth, % Implemented Strategic Pricing Accelerated Independent Agent Network Added Travel Money *Retail includes Consumer Services in this example Network Retail Platform Operating Model 2023 2025 13% 2024 -12% 2%
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©2025 Western Union Holdings, Inc. All rights reserved. 61 Investor Day 2025 I Western Union Strategic Accounts Broad Coverage and Convenience<1x Non-exclusive Independents Branded Exclusive Ethnic Locations 6x 2x Owned Store Brand Halo10x Strategic Network Structure Drives Growth Target Productivity Model Great Platform for Consumer Services High Volume and Community Focused for Our Customers Robust Pipeline of New Strategic Partners
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©2025 Western Union Holdings, Inc. All rights reserved. 62 Investor Day 2025 I Western Union Payout to Account Opportunity is Significant Increased Transaction Speed New Funds-out Experience New Simplified User Interface ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 63 Investor Day 2025 I Western Union Global Retail Platform Improved agent and customer experience Multi-product integration
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©2025 Western Union Holdings, Inc. All rights reserved. 64 Investor Day 2025 I Western Union Europe 12%+ Debit Card Funds-in Digital Funds-in Growing in Importance More customer choice Lower cash collection costs Higher principal per transaction
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©2025 Western Union Holdings, Inc. All rights reserved. 65 Investor Day 2025 I Western Union Digital Funds-out Drives Growth 30% Growth More customer choice Higher retention Higher principal per transaction Account & Wallet Funds-out 22%+ Penetration Europe
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©2025 Western Union Holdings, Inc. All rights reserved. Corridor Management 66 Investor Day 2025 I Western Union Operating Model Comprises 3 Key Elements Strategic Pricing Go-to-market Sales
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©2025 Western Union Holdings, Inc. All rights reserved. 67 Investor Day 2025 I Western Union Right Productive Network Right Platform Global Retail Acceleration Strategy Right Operating Model
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Global Retail Acceleration Strategy Europe North America LACA MEPA APAC Africa 68 Right Platform Right Operating Model Right Productive Network Active Not Applicable In Progress
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©2025 Western Union Holdings, Inc. All rights reserved. Retail Powers Growth Across Western Union Investor Day 2025 I Western Union 69 Retail is a strategic asset driving acquisition, margins, and transaction costs Retail provides access beyond remittances to financial services for everyone Global retail strategy of right network, platform, and operating model expected to drive growth to $2.2B
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©2025 Western Union Holdings, Inc. All rights reserved. Beyond Remittances Sofia Graniello Senior Vice President, U.S. Consumer Services Investor Day 2025 I Western Union 70 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Value beyond remittances Low-cost acquisition Market expansion opportunities Investor Day 2025 I Western Union Beyond Remittance We make financial services accessible to people everywhere beyond remittances Powering Beyond with: 71
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©2025 Western Union Holdings, Inc. All rights reserved. 72 Investor Day 2025 I Western Union Expanded into new customer segments Modernized our platform to support more products Bill Payment Wallets Prepaid Cards Lending Partners Travel Money Retail Money Order Advancements in Consumer Services Improved our customer experience
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©2025 Western Union Holdings, Inc. All rights reserved. Consumer Services is a Meaningful and Growing Business 73 Investor Day 2025 I Western Union 500M+ Revenue 30 Countries Transaction-Based Products Account-Based Products 25% CAGR (3-year revenue) 73 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 1 Journey starts with remittances 2 Address other financial services needs Senders 40+ million A Broad Range of Customers to Serve 74 3 Drives deeper engagement
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 1 Journey starts with an incoming money transfer 2 Opportunity to help store and use funds 3 Increased value and retention Receivers 70 million A Broad Range of Customers to Serve 75 +70% Receivers interested in using Western Union for additional financial services products
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©2025 Western Union Holdings, Inc. All rights reserved. Global travel money market 28E $45B+ TAM Investor Day 2025 I Western Union 1 Journey starts with international travel 2 Meet needs for multi-currency solutions 3 High revenue per transaction per customer Travelers A Broad Range of Customers to Serve Average spend per visitor in destination 28E $1,400+ Source: Oxford Economics, Euromonitor, Expert Interviews, consumer survey 2023 N=5,224, McKinsey 76
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 77 80M+ Retail Customers 10M+ Digital Customers Low Cost Customer Acquisition Bill Payment Travel Money Retail Money Order Transaction Based Products Wallets Prepaid Cards Lending Partners Account Based Products
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 78Partners One bill payment partner unlocks thousands of potential customers Partner Driven Customer Acquisition
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union One Bill Payment Partner unlocks 1000s of repeat customers Broadening our portfolio Maximizing our footprint 79 Our Strategy Deepening engagement Transitioning relationships $1B Consumer Services Revenue in 2028
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©2025 Western Union Holdings, Inc. All rights reserved. 12% Non-Prepaid Card Customer Prepaid Card Customer Money Transfers Investor Day 2025 I Western Union Prepaid Cards Payout to card for remittances 80 70% Non-Money Transfer Customer Money Transfer Customer Pre-Paid Card Transactions 25% of pre-paid users are also money transfer receivers Deepening Engagement
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union A money transfer customer uses our bill pay feature 81 Deepening Engagement Bill Payment Bill Payment Money Transfer and Bill Payment 200% Bill Payment Transactions (last 12 months) Money Transfer Money Transfer and Bill Payment 80% Total Transactions (last 12 months) Multi product customers transact more often
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Transitioning Relationship 70% 87% Product Adoption Interest in Additional Services Receivers Interested in using Western Union For Additional Products Money Transfer Receivers Wallet Receivers Wallets 82
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 2x Transactions per customer 10 Purchases per month 83 Redirected/sent to our wallet 15% Argentina Wallet Example Transitioning Relationship With similar trends emerging in other receiver markets
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union • Supports existing customers • Brings in new customers • Drives digital • Complements retail Travel Money 500+20% 10+ Higher PPT than cash payouts Countries Stores Broadening Our Portfolio 84
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 85 The Media Network 5M+ Daily impressions 2,000+ Venues Card Issuance A few examples… Broadening Our Portfolio Lending Partnership Examples
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Maximize Global Footprint Extend transaction-based products to new markets Continue to expand travel money distribution points New wallet market entries 30 170 Consumer Services Countries Remaining Countries Total Countries 86 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Growth through both organic and inorganic expansion Investor Day 2025 I Western Union 87 Grow existing portfolio Double digits Charting a Path to $1B in Revenue $1B *2028 Goal
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©2025 Western Union Holdings, Inc. All rights reserved. Key Takeaways Value beyond remittances Low-cost acquisition Market expansion opportunities Investor Day 2025 I Western Union 88
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©2025 Western Union Holdings, Inc. All rights reserved. Powered By Next Gen Payments Ben Hawksworth Chief Operating Officer Investor Day 2025 I Western Union 89 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Best Payments Network Enabling Our Business Creating New Value 90 Investor Day 2025 I Western Union Powered By Next Gen Payments We make financial services accessible to people everywhere powered by payments Powering Beyond with:
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©2025 Western Union Holdings, Inc. All rights reserved. 91 Investor Day 2025 I Western Union *Does not include cash and non real-time methods, which would put the number of unique rails in the millions 81,000+ possible pathways across countries, corridors, and geographies that let customers decide how they send and receive Leading Global, Real-time Payments Network 300+ Real-time funds- out options* 270+ Real-time funds- in options*
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©2025 Western Union Holdings, Inc. All rights reserved. 92 FROM ~ 35M Account Payouts in 2022 TARGETING ~ 70M Account Payouts in 2025 92 Investor Day 2025 I Western Union Account Payouts Have Doubled Since 2022 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 93 Investor Day 2025 I Western Union 15 minutes Connecting funds-in and funds-out in under Compliance, Risk, & Processing Global Connectivity Funds-in Funds-out Building a Real-Time Payment Network
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©2025 Western Union Holdings, Inc. All rights reserved. Connected to Western Union Payments Network 94 Investor Day 2025 I Western Union Do not Touch With Designer Multiple Funds-in Options in Germany Delivering Global Funds-In Germany Funds-in Example
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©2025 Western Union Holdings, Inc. All rights reserved. Do Not Touch – With Designer Investor Day 2025 I Western Union 95 Customer Experience Direct Connectivity Cost Efficiency Powering High Quality Funds-out Global Reach ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union 96 165 Countries & Territories 140+ Have real–time capability 300+ Payout Options One Global Platform Connecting Fragmented Regional Networks SPEI
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©2025 Western Union Holdings, Inc. All rights reserved. Driving Value with Payout to Account Investor Day 2025 I Western Union overall reduction 22% since 2022 2022 2023 2024 2025 Avg Payout Commission ($/transaction) $ 97
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©2025 Western Union Holdings, Inc. All rights reserved. 98 Investor Day 2025 I Western Union TO ~209k Direct Connection to GCash Wallet Transactions Sep 2025 FROM Aggregator Payout to GCash Wallet ~160k Transactions Apr 2025 Building Direct Connections Drives Value Philippines Funds-Out Example
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Building Direct Connections Drives Value Philippines Funds-Out Example +30% Global Growth ~20% Branded Digital Growth ©2025 Western Union Holdings, Inc. All rights reserved. 99
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©2025 Western Union Holdings, Inc. All rights reserved. 100 Investor Day 2025 I Western Union Moves money for Western Union1 Creating New Value – Building Something New 2 Opens up our network 3 Creates value for customers USDPT Digital Asset Network
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©2025 Western Union Holdings, Inc. All rights reserved. 101 Investor Day 2025 I Western Union Digital Asset Network 100s of 3rd party wallets Last mile to ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Launching USDPT Platform that allows: Western Union to move money for ourselves and others Gives our customers access to USDPT to participate in the Digital Asset economy 102 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. 103 Investor Day 2025 I Western Union Customers can hold and spend with USDPT Partner-backed Secured Card Digitally available & Physical card USDPT Stablecard
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©2025 Western Union Holdings, Inc. All rights reserved. Key Takeaways Building a leading, real-time global payments network Powering our business to go Beyond Launching USDPT TM creates new value opportunities 104
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©2025 Western Union Holdings, Inc. All rights reserved. Financial Impact Matt Cagwin Chief Financial Officer Investor Day 2025 I Western Union 105 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Our Financial Journey to Date Business Outlook 106 Capital Allocation Investor Day 2025 I Western Union Financial Impacts: We make financial services accessible to people everywhere, profitably Powering Beyond with: 106
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©2025 Western Union Holdings, Inc. All rights reserved. 107 107 Investor Day 2025 I Western Union 2025 Outcomes Align with 2022 Investor Day Guidance $1.68 $1.852022 Investor Day Guidance Range* Anticipated ‘25 Result Adjusted EPS* 19% 21%2022 Investor Day Guidance Range* Anticipated ‘25 Result Adjusted Margin* $4,025 $4,2752022 Investor Day Guidance Range* Anticipated ‘25 Result Adjusted Revenue* *Range is determined by extrapolating from 2022 Investor Day low and high guidance. See appendix for reconciliation of GAAP to Non-GAAP financial measures.
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©2025 Western Union Holdings, Inc. All rights reserved. 108 Investor Day 2025 I Western Union • Improved our revenue growth rate by more than 400bps • On track to grow adjusted EPS by 9% compared to our initial adjusted 2023 EPS outlook Performance Delivered with Discipline • Delivered our $150M cost redeployment program 2 years earlier • Paid off over $500M of remaining transition taxes Financial Flexibility Owner Value • Returned $1.8B to our owners through dividends and share buybacks • Jumpstarted our M&A engine with multiple deals signed and 5 closed
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©2025 Western Union Holdings, Inc. All rights reserved. 109 Investor Day 2025 I Western Union Medium-term outlook grounded in market trends Projected to Continue to Grow $400B $600B $800B $1,000B $1,200B 2018 2019 2020 2021 20222017 2024e 2025e 2026e 2027e 2028e2023 Historically Resilient Money Transfer Trends Global Money Transfer Trends (by principal)
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Increase in Digital Customers Customers ~25% Transactions since 2022 Transactions ~35% Transactions Per Customer (TPC) Transaction Frequency ~10% Branded Digital Example of Economics 110
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©2025 Western Union Holdings, Inc. All rights reserved. 111 Investor Day 2025 I Western Union -5% 0% -10% 20242023 2025 Onward2022 350bps Improvement in Spread Implemented ~$450M in pricing actions starting Q3 ‘22 Pricing and Mix Impact on Spread Transaction to Revenue Growth Spread ` Pricing Related Spread Impact Ongoing, Structural Drivers of Spread Not expecting significant price reductions going forward
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©2025 Western Union Holdings, Inc. All rights reserved. 112 Investor Day 2025 I Western Union $150M expected savings over next 5 yrs $150M savings over past 3 yrs Corporate SG&A Marketing Procurement Technology Technology Account Payout Fees Corporate SG&A Intermex Operational Efficiencies
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©2025 Western Union Holdings, Inc. All rights reserved. 113 Investor Day 2025 I Western Union What it meansModernizing Digital Platform Country Expansion Underpenetrated Corridors High-growth customer segments What you heard Branded Digital Strategy Outcome $1.4B - $1.5B in 2028
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©2025 Western Union Holdings, Inc. All rights reserved. 114 Investor Day 2025 I Western Union What it means What you heard Retail Strategy Outcome *Does not include Intermex $2. 1B - $2.2B* in 2028 Strong growth in account payout transactions Export successful high-performing operating model to other geographies Intermex integration
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©2025 Western Union Holdings, Inc. All rights reserved. 115 Investor Day 2025 I Western Union What it means Geographic expansion Expansion to new products Expansion through new digital platform What you heard Consumer Services Strategy Outcome $0.8B- $1.0B in 2028
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©2025 Western Union Holdings, Inc. All rights reserved. 116 Investor Day 2025 I Western Union Digital* $1.4B - $1.5B Retail* $2. 1B - $2.2B Consumer Services* $0.8B - $1.0B Intermex $0.5B- $0.6B How it all comes together in 2028 *Does not include Intermex
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©2025 Western Union Holdings, Inc. All rights reserved. 117 Investor Day 2025 I Western Union 2022 ~70% ~30% Retail Remittances Digital and Consumer Services ~60% ~40% Today Retail Remittances Digital and Consumer Services ~50% ~50% 2028* Retail Remittances Digital and Consumer Services Increasing Revenue from High Growth Areas *Includes Intermex
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©2025 Western Union Holdings, Inc. All rights reserved. 118 Investor Day 2025 I Western Union Americas Retail Transformation 10k+ Agent Locations Strong Deal Economics 10 cents Incremental EPS in 1st full year Intermex Rationale Refresher 6M Customers Digital Growth Opportunity $30M Annual cost synergies Cost Synergy Opportunities
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©2025 Western Union Holdings, Inc. All rights reserved. 119 Investor Day 2025 I Western Union Revenue* 2025 2028 ~20% $5B Adjusted EPS* 2025 2028 ~30% $2.30 While maintaining above industry margins 2028 Outlook *Includes Intermex; 2028 figures represent midpoint of the expected range (Revenue range $4.8 - $5.3 billion and Adjusted EPS range $2.15 - $2.45); Adjusted EPS is a Non-GAAP financial measure. See further discussion in appendix.
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©2025 Western Union Holdings, Inc. All rights reserved. 120 Investor Day 2025 I Western Union M&A Return Excess CapitalDividends Free Cash Flow • Expect over $1.7B* over next three years • ~20%* annual cash- on-cash return • Targeting for a debt-to-EBITDA ratio of 2.5X to 3.0X Balance Sheet SOURCES OF CAPITAL *Inclusive of Intermex; Free Cash Flow and Cash-on-Cash Return are Non-GAAP financial measures; See appendix for reconciliation of GAAP to Non-GAAP financial measures. Hyper-focused on Returning Capital to Our Owners
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©2025 Western Union Holdings, Inc. All rights reserved. 121 Investor Day 2025 I Western Union Increasing customer base Expanding TAM Accelerating Speed to Market +6M customers $2B+ TAM* platform & assets Do Not Touch – With Designer M&A Strategy *Source: Oxford Economics, Euromonitor, Expert Interviews, consumer survey 2023 N=5,224, McKinsey
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©2025 Western Union Holdings, Inc. All rights reserved. Key Takeaways Investor Day 2025 I Western Union 122 Growing through Branded Digital and Consumer Services Growing revenue by 20% to $5B* Growing adjusted EPS by 30% to $2.30* Exceptional returns for our owners by: Generating more than $1.7B* in free cash flow *Adjusted EPS and Free Cash Flow are Non-GAAP financial measures; Includes Intermex; 2028 figures represent midpoint of the expected range (Revenue range $4.8 - $5.3 billion and Adjusted EPS range $2.15 - $2.45); See further discussion in appendix.
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©2025 Western Union Holdings, Inc. All rights reserved. Closing Devin McGranahan President and Chief Executive Officer Investor Day 2025 I Western Union Do Not Touch – With Designer 123 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Digital First Beyond Remittances Retail Enabled Powered By Next Gen Payments Investor Day 2025 I Western Union 124 Beyond Best Customer Experiences Great Products Compliance Advantage Operational Efficiency High Performing Teams We make financial services accessible to people everywhere
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©2025 Western Union Holdings, Inc. All rights reserved. Matt Cagwin Chief Financial Officer Investor Day 2025 I Western Union Do Not Touch – With Designer Devin McGranahan President and Chief Executive Officer 125 ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Thank You ©2025 Western Union Holdings, Inc. All rights reserved.
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©2025 Western Union Holdings, Inc. All rights reserved. Investor Day 2025 I Western Union Reconciliation of Non-GAAP Measures Western Union’s management believes the non-GAAP financial measures within this presentation provide meaningful supplemental information regarding the Company’s results to assist management, investors, analysts, and others in understanding the Company’s financial results and to better analyze operating, profitability, and other financial performance trends in the Company’s underlying business because they provide consistency and comparability to prior periods or eliminate currency volatility, increasing the comparability of the Company's underlying results and trends. A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of the Company’s operations that, when viewed with the Company’s GAAP results and the reconciliation to the corresponding GAAP financial measure, provides a more complete understanding of the Company’s business. Users of the financial statements are encouraged to review the Company’s financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below. Amounts included below are in millions, unless indicated otherwise. We have not provided a quantitative reconciliation of forecasted adjusted earnings per share to forecasted GAAP earnings per share because we cannot, without unreasonable effort, calculate certain reconciling items with confidence due to the variability, complexity, and limited visibility of the adjusting items that would be excluded from forecasted earnings per share. These items include but are not limited to: severance costs; acquisition, separation, and integration costs; amortization and impairment of acquisition-related intangible assets; non-cash tax impacts of our international reorganization; and income taxes associated with these adjustments. The variability of these items could have a significant impact on our future GAAP financial results. 128
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