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Third Quarter 2026 Financial Results November 4, 2026
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2 Western Union Tom Hadley Vice President of Investor Relations
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Western Union 3 Forward-Looking Statements This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation R eform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes a nd results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as “expects,” “intends,” “targets,” “anticipates,” “believes,” “estimates,” “guides,” “provides guidance,” “provides outlook,” “projects,” “designed to,” and other similar expressions or future or conditional verbs such as “may,” “will,” “should,” “would,” “could,” and “might” are intended to identify such forward-looking statements. Readers of this presentation of The Western Union Company (the “Company,” “Western Union,” “we,” “our,” or “us”) should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section of our Annual Report on Form 10 -K for the year ended December 31, 2025, and in our subsequent filings with the Securities and Exchange Commission. The statements are only as of the date they are made, and the Company undertakes no o bligation to update any forward-looking statement. Possible events or factors that could cause results or performance to differ materially from those expressed in our forward -looking statements include the following: changes in economic conditions, trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other m arkets in which we operate; interruptions in migration patterns, slowdown in travel, or other events, such as public health emergencies, any changes arising as a result of policy changes in the United States and/or other key markets, civil unrest, war, terrorism, natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to digital, mobile and internet -based services, card associations, and card-based payment providers, and with digital currencies, including cryptocurrencies; geopolitical tensions, political conditions, armed conflicts or wars, and related actions, includ ing trade restrictions, tariffs, and government sanctions; deterioration in customer confidence in our business; failure to maintain our agent network and business relationships; our a bility to adopt new technology; the development, deployment, and use of AI, machine learning, and automated decision-making technologies in our operations, including risks or unintended out comes; the failure to realize anticipated financial benefits from mergers, acquisitions and divestitures; decisions to change our business mix; exposure to foreign exchange rates; change s in tax laws, or their interpretation, and unfavorable resolution of tax contingencies; cybersecurity incidents involving any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; our ability to realize the anticipated benefits from restructuring -related initiatives; our ability to attract and retain qualified key employees; failure to manage credit and fraud risks presented by our agents, clients, and consumers; adverse rating actions by credit rating agencies; our ability to protect our intellectual property rights, and to defend ourselves against potential intellectual property infringement claims; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and re gulatory or judicial interpretations thereof; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations, and industry practices and standards; development s resulting from governmental investigations and consent agreements with, or investigations or enforcement actions by, regulators and other government authorities; liabilities result ing from litigation; failure to comply with regulations and evolving industry standards regarding data privacy; failure to comply with consumer protection laws; effects of unclaimed property law s or their interpretation or the enforcement thereof; failure to comply with working capital requirements; changes in accounting standards, rules and interpretations; and other unanticipated events and management’s ability to identify and manage these and other risks. Important factors that could cause Western Union’s or the combined company’s actual results to differ materially from the results referred to in the forward-looking statements in this release include: the possibility that the conditions to the consummation of the proposed acquisition of In termex (the “Proposed Acquisition”) will not be satisfied on the terms or timeline expected, or at all; failure to obtain, or delays in obtaining, or adverse conditions related to obtaining regulatory approvals sought in connection with the Proposed Acquisition; dependence on key agents and the potential effects of network disruption; the possibility that we may be unable to achieve expected benefits, synergies and operating efficiencies in connection with the Proposed Acquisition; continued availability of capital and other changes in capital mark ets; potential litigation or regulatory actions relating to the Proposed Acquisition, which could result in significant costs of defense, indemnification, and liability; the risk that disru ptions from the Proposed Acquisition, such as diverting management’s attention from the ongoing business operations and relationships of Western Union or Intermex, may harm our busi ness, including current plans and operations, the market price of our capital stock, or our operating results; and failure to retain key management. Western Union 3
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4 Western Union Devin McGranahan President & CEO
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5 Macro Landscape: Transaction Trends Continue to Improve Western Union -22 -20 -18 -16 -14 -12 -10 -8 -6 -4 -2 0 1Q25 2Q25 3Q25 4Q25 1Q26 2Q26 3Q26 North America CMT Retail Adjusted Revenue* Quarterly Growth Trends (YoY) +2% 3Q26 Consumer Money Transfer transactions +21% 3Q26 Branded Digital transactions *Note: See appendix for reconciliation of GAAP to Non-GAAP financial measures.
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Western Union $1.0 billion GAAP revenue 13% GAAP operating margin 18% Adjusted operating margin* $0.25 GAAP EPS $0.42 Adjusted EPS* Third Quarter Results 6 *Note: See appendix for reconciliation of GAAP to Non-GAAP financial measures.
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Accelerating Execution of Our Beyond Efficiency Program Accelerate Dual Track strategy Reduce discretionary operations and technology work by 20% Rapidly adopt AI Move to more aligned operating model Repositioning regional operating center from Costa Rica to Guatemala by end of 2027 Announced Voluntary Retirement Program and Workforce Actions in Q3 of 2026 to reduce headcount by 650+ employees Successfully deployed AI across treasury funding, customer care, and engineering functions, improving performance and reducing manual effort Transition of ~800 roles from Costa Rica to operating centers in Guatemala, Mexico, Lithuania, Philippines, and Manilla Reduce the costs of moving money Enhance settlement efficiency through reduced prefunding, lower payout costs, and improved capital utilization 01. 02. 03. 04. 05. 7 Western Union
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Driving Transformation While Building for Tomorrow 8 Western Union “Expanding real-time account payout capabilities is a strategic priority; enabling faster delivery and broader reach across our network” Q3 2026 Branded Digital Transactions (YoY) +21% o “BEYOND” Experience o Launched in Argentina, Peru, Panama; Chile (friends and family) o Planned launches in Denmark, Norway, Sweden, and Finland by year end +5% Q3 2026 Consumer Services Adjusted Revenue (YoY) Successfully reached Travel Money revenue of $150M+ in Q3 2026 Digital payout transactions increased to 50% of total CMT transactions in YTD 3Q 2026, up from 44% in the prior- year period
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Positioning Western Union at the Intersection of Digital and Traditional Money Movement Western Union 9 Advantages To Users • Stable US dollar value • Hold and spend • Convert to local currency Advantages To Western Union • Faster settlement speed • Flexible funding options • Less banking dependence Monthly Transactional Volume $150M - $200M Aug’26 Launched Stablecard By 2026 Planned Launch of Receiver Redirect May’26 Launched USDPTTM Jun’26 Integrated with ByBit
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10 Digital First Beyond Remittances Retail Enabled Powered By Next Gen Payments We make financial services accessible to people everywhere Western Union
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11 Western Union Matt Cagwin Chief Financial Officer
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12 *Note: See appendix for reconciliation of GAAP to Non-GAAP financial measures. 20% 20% 13% 15% 18% 3Q25 4Q25 1Q26 2Q26 3Q26 20% 18% 13% 13% 13% Adjusted Operating Margin* GAAP $0.47 $0.45 $0.25 $0.31 $0.42 3Q25 4Q25 1Q26 2Q26 3Q26 $0.43 $0.36 $0.20 $0.24 $0.25 Adjusted EPS* GAAP (2%) (5%) (1%) (1%) (1%) -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12% 1198.4 1198.6 1198.8 1199 1199.2 1199.4 1199.6 1199.8 1200 3Q25 4Q25 1Q26 2Q26 3Q26 $1,033 $1,008 $983 $1,013 $1,009 Adjusted Revenue Growth* GAAP Revenue 12% 12% 15% 14% 9% 3Q25 4Q25 1Q26 2Q26 3Q26 17% 24% 28% 20% 19% Adjusted Effective Tax Rate* GAAP ($M) 3Q25 4Q25 1Q26 2Q26 3Q26 3Q25 4Q25 1Q26 2Q26 3Q26 3Q25 4Q25 1Q26 2Q26 3Q26 3Q25 4Q25 1Q26 2Q26 3Q26 Business Trends Western Union
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Western Union 13 Executing Against Strategic Priorities to Accelerate Consumer Services Growth 13 Consumer Services GAAP Revenue and Operating Margin $155M $137M $137M $147M $152M 22% 17% 12% 16% 21% 3Q25 4Q25 1Q26 2Q26 3Q26
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Western Union 14 Consumer Money Transfer Business Trends *Note: See appendix for reconciliation of GAAP to Non-GAAP financial measures. 14 North America EU & CIS MEASA LACA APAC % of Q3 2026 CMT Revenue CMT adj. revenue growth* (2)% CMT transaction growth 2% CMT cross-border principal growth (cc) 1% Branded Digital adj. revenue growth* 8% Branded Digital transaction growth 21% Key Highlight • Branded Digital achieved the 12th consecutive quarter of mid- single-digit or better adjusted revenue growth* Q3 2026
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Western Union 15 Financial Highlights Cash flow from operations $321 million $408 million Capital expenditures $130 million $101 million Dividends paid $220 million $231 million Share repurchases $54 million $200 million Cash balance $1.1 billion $948 million Debt outstanding $2.9 billion $2.6 billion 3Q26 Leverage Ratios 3.3x* (Gross) 2.0x* (Net) *Note: See appendix for reconciliation of GAAP to Non-GAAP financial measures. YTD Sept 30, 2026 YTD Sept 30, 2025 15 Western Union
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Western Union 16 2026 Financial Outlook Including Intermex1 Revenue3 EPS4 GAAP 0% to 1% NA5 Adjusted* 0% to 1% $1.28 to $1.38 1. “2026 Outlook Including Intermex” includes an assumption that the Intermex transaction closes on November 10th, 2026. 2. “2026 Outlook Excluding Intermex” assumes the Intermex transaction does not close during fiscal year 2026. 3. Adjusted revenue growth excludes the impact of currency and Argentina inflation in quarters when hyperinflationary (over 50% within a quarter). 4. The GAAP effective tax rate is expected to be 20% to 22% and the adjusted effective tax rate is expected to be 10% to 12%. 5. The Company has not provided a quantitative reconciliation of forecasted adjusted earnings per share to forecasted GAAP earnings per share because the Company cannot, without unreasonable effort, calculate certain reconciling items with confidence due to the variability, complexity, and limited visibility of the adjusting items that would be excluded from forecasted earnings per share. These items include but are not limited to: severance and other employee termination costs; acquisition, separation, and integration costs; amortization and impairment of acquisition-related intangible assets; and income taxes associated with these adjustments. The variability of these items could have a significant impact on the Company’s future GAAP financial results. Western Union 16 2026 Financial Outlook Excluding Intermex2 Revenue3 EPS4 GAAP (2%) to (1%) NA5 Adjusted* (2%) to (1%) $1.28 to $1.38
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17 Western Union Questions and Answers
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18 Western Union Appendix Third Quarter 2026
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19 Western Union Western Union’s management believes the non-GAAP financial measures within this presentation provide meaningful supplemental information regarding the Company’s results to assist management, investors, analysts, and others in understanding the Company’s financial results and to better analyze operating, profitability, and other financial performance trends in the Company’s underlying business because they provide consistency and comparability to prior periods or eliminate currency volatility, increasing the comparability of the Company's underlying results and trends. A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non- GAAP financial measure reflects an additional way of viewing aspects of the Company’s operations that, when viewed with the Company’s GAAP results and the reconciliation to the corresponding GAAP financial measure, provides a more complete understanding of the Company’s business. Users of the financial statements are encouraged to review the Company’s financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non- GAAP financial measures to the most directly comparable GAAP financial measures is included below. Amounts included below are in millions, unless indicated otherwise. Key Statistics and Reconciliation of Non-GAAP Measures
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©2026 Western Union Holdings, Inc. All rights reserved Thank you. Western Union