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qualtrics . Qualtrics Reports Second Quarter 2021 Financial Results July 20 , 2021 - Q2 2021 Total Revenue of $ 249.3M , up 38 % Year - over - year Q2 2021 Subscription Revenue of $ 204.5M , up 48 % Year - over - year - - Total Remaining Performance Obligations [ 1 ] of $ 1,296.1M , up 76 % Year - over - year - Next 12 Months Remaining Performance Obligations of $ 754.8M , up 61 % Year - over - year PROVO , Utah and SEATTLE , July 20 , 2021 / PRNewswire / -- Qualtrics ( NASDAQ : XM ) , the world's No. 1 Experience Management ( XM ) provider and creator of the XM category , today announced financial results for the second quarter ended June 30 , 2021 . XM qualtrics.X " Today the experiences companies deliver are absolutely vital to staying competitive , " said Zig Serafin , Qualtrics CEO . " Every company is going through an experience transformation , and they're turning to Qualtrics to help them deliver breakthrough experiences for their employees and customers . We've never been more relevant , which you can see in our strong Q2 results and our revenue guidance of more than $ 1 billion in 2021. " Second Quarter 2021 Financial Highlights : • Revenue : Total revenue for the second quarter was $ 249.3 million , up from $ 181.0 million one year ago , an increase of 38 % year - over - year . Subscription revenue for the second quarter was $ 204.5 million , up from $ 138.5 million one year ago , an increase of 48 % year - over - year . • Operating Income ( Loss ) and Margin : Second quarter operating loss was $ ( 273.7 ) million , compared to $ ( 125.1 ) million one year ago . Non - GAAP operating income ( see discussion of non - GAAP operating income ( loss ) and margin measures below ) was $ 11.5 million , compared to non - GAAP operating loss of $ ( 3.4 ) million one year ago . For the second quarter , GAAP operating margin was ( 110 ) % and non - GAAP operating margin was 5 % . • Net Income ( Loss ) and Net Income ( Loss ) Per Share : Second quarter net loss was $ ( 263.5 ) million , or $ ( 0.51 ) per share , compared to $ ( 127.5 ) million , or $ ( 0.30 ) per share in the second quarter of fiscal year 2020. Non - GAAP net income ( see discussion of the non - GAAP net income ( loss ) measure below ) for the second quarter was $ 22.3 million , or $ 0.04 per share , compared to non - GAAP net loss of $ ( 5.6 ) million , or $ ( 0.01 ) per share in the second quarter of fiscal year 2020 . • Cash and Cash Equivalents : Total cash and cash equivalents as of June 30 , 2021 was $ 635.1 million . Financial Outlook : Qualtrics is providing guidance for its third quarter ending September 30 , 2021 as follows : • Total revenue between $ 257 and $ 259 million . • Subscription revenue between $ 209 and $ 211 million . • Non - GAAP operating margin between 0 % and 1 % . • Non - GAAP net loss per share between $ ( 0.03 ) and $ ( 0.01 ) assuming 515 million weighted shares outstanding . Qualtrics is updating its guidance for its full year ending December 31 , 2021 as follows : • Total revenue between $ 1,007 and $ 1,011 million . • Subscription revenue between $ 813 and $ 817 million . • Non - GAAP operating margin between 0 % and 1 % . • Non - GAAP net loss per share between $ ( 0.02 ) and $ 0.00 assuming 510 million weighted shares outstanding . The guidance provided above are forward - looking statements and actual results may differ materially . Refer to the " Forward - Looking Statements " safe harbor section below for information on the factors that could cause our actual results to differ materially from these forward - looking statements . Non - GAAP operating income ( loss ) , non - GAAP operating margin , non - GAAP net income ( loss ) , and non - GAAP net income ( loss ) per share are