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ZENV Nasdaq Listed ZENVIA Reports Q3 2021 Strong top line growth and improved revenue mix leading to higher profitability Net Revenues increased 43.7 % YoY Adjusted Gross Profit grew by 61.5 % , while Adjusted Gross Margin expanded 3.9p.p. to 35.3 % São Paulo , November 16 , 2021 - Zenvia Inc. ( NASDAQ : ZENV ) , the leading customer experience communications platform in Latin America empowering businesses to create unique journeys for their end- customers along their life cycle , announces its third quarter 2021 summarized operating and financial metrics . All comparisons in this announcement are year - over - year ( YoY ) , unless otherwise noted . Continued solid client and revenue growth • • • • Number of active customers grew by 24.4 % to 11,302 Net Revenues increased 43.7 % to R $ 163.7 million Revenues Beyond SMS Termination continues to drive profitable growth , reaching 32.0 % of total revenues in the quarter Net Revenue Expansion rate ( NRE ) reached 122 % , + 10p.p . vs Q3 2020 Strong gross profit and margin expansion • Adjusted gross profit reached R $ 57.8 million , + 61.5 % vs Q3 2020 • Adjusted gross margin expanded 3.9p.p to 35.3 % • Adjusted Gross profit from Beyond SMS Termination represented 60 % of total in Q3 2021 , with strong sequential mix improved since Q1 2021 M & A enhancing value offering • D1 platform empowers companies to design hyper contextualized communication experiences by enabling multichannel journeys based on a single customer view layer ( Link ) SenseData strengthens our solutions in Customer Success by enabling businesses to create communication actions and specific 360 ° customer journeys , supported by a customized proprietary scorecard . ( Link ) Cassio Bobsin , Founder & CEO of ZENVIA , said : “ I am pleased with what we have delivered in this quarter . The double - digit growth in both revenue and gross profit , combined with the record gross margin since the first quarter of 2019 , are aligned with what we promised investors during our IPO process in July . The acquisitions of D1 , early in the quarter , and of SenseData , already in November , enhances our value offering , allowing us to continue expanding gross margin in the next couple years . While I am confident in our ability to continue expanding our revenue base and profitability organically , we will continue pursuing acquisitions of businesses and technologies that increase new product offerings , pool of talent and capabilities and , additionally , will help us penetrate new markets , driving the disruption of customer experience communications . The execution of our business plan , supported by our robust customer experience communications platform , our distinguished market positioning and our talented people , will create the necessary conditions for Zenvia's continuous growth . " Z E N V I A PLATFORM FOR UNIFIED END - TO - END CUSTOMER EXPERIENCE COMMUNICATION 1