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zoom Zoom to Acquire Five9 July 19 , 2021 The combination of Zoom's robust communications platform with Five9's intelligent cloud contact center will enable organizations to reimagine the way they engage with their customers SAN JOSE , Calif . and SAN RAMON , Calif . , July 18 , 2021 ( GLOBE NEWSWIRE ) Zoom Video Communications , Inc. ( NASDAQ : ZM ) today announced it has entered into a definitive agreement to acquire Five9 , Inc. ( NASDAQ : FIVN ) , a leading provider of the intelligent cloud contact center , in an all - stock transaction valued at approximately $ 14.7 billion . Combining Five9's Contact Center as a Service ( " CCaaS " ) solution with Zoom's broad communications platform will transform how businesses connect with their customers , building the customer engagement platform of the future . -- The acquisition is expected to help enhance Zoom's presence with enterprise customers and allow it to accelerate its long - term growth opportunity by adding the $ 24 billion contact center market . Five9 is a pioneer of cloud - based contact center software . Its highly - scalable and secure cloud contact center delivers a comprehensive suite of easy - to - use applications that allows management and optimization of customer interactions across many different channels . " We are continuously looking for ways to enhance our platform , and the addition of Five9 is a natural fit that will deliver even more happiness and value to our customers , " said Eric S. Yuan , Chief Executive Officer and Founder of Zoom . " Zoom is built on a core belief that robust and reliable communications technology enables interactions that build greater empathy and trust , and we believe that holds particularly true for customer engagement . Enterprises communicate with their customers primarily through the contact center , and we believe this acquisition creates a leading customer engagement platform that will help redefine how companies of all sizes connect with their customers . We are thrilled to join forces with the Five9 team , and I look forward to welcoming them to the Zoom family . " " Businesses spend significant resources annually on their contact centers , but still struggle to deliver a seamless experience for their customers , " said Rowan Trollope , Chief Executive Officer of Five9 . " It has always been Five9's mission to make it easy for businesses to fix that problem and engage with their customers in a more meaningful and efficient way . Joining forces with Zoom will provide Five9's business customers access to best - of - breed solutions , particularly Zoom Phone , that will enable them to realize more value and deliver real results for their business . This , combined with Zoom's ' ease - of use ' philosophy and broad communication portfolio , will truly enable customers to engage via their preferred channel of choice . " Zoom's acquisition of Five9 is complementary to the growing popularity of its Zoom Phone offering . Zoom Phone is a modern , cloud phone system that offers a digital alternative to legacy phone offerings , enabling organizations to connect and interact in new and convenient ways to keep businesses moving . The combination also offers both companies significant cross - selling opportunities to each other's respective customer bases . As a result of the acquisition , Zoom will play an even greater role in driving the digital future and bringing companies and their customers closer together . Following the close of the transaction , Five9 will be an operating unit of Zoom and Rowan Trollope will become a President of Zoom and continue as CEO of Five9 , reporting to Eric Yuan . Details on the Proposed Transaction As part of the agreement , Five9 stockholders will receive 0.5533 shares of Class A common stock of Zoom Video Communications , Inc. for each share of Five9 , Inc. Based on the closing share price of Zoom Class A common stock as of July 16 , 2021 , this represents a per share price for Five9 common stock of $ 200.28 and an implied transaction value of approximately $ 14.7 billion . The Boards of Directors of Zoom and Five9 have approved the transaction . The Board of Directors of Five9 recommends that Five9 stockholders approve the transaction and adopt the merger agreement . The transaction , which is anticipated to close in the first half of calendar year 2022 , is subject to approval by Five9 stockholders , the receipt of required regulatory approvals and other customary closing conditions . Additional details and information about the terms and conditions of the acquisition will be available in current reports on Form 8 - K to be filed by Zoom and Five9 with the Securities and Exchange Commission . Advisors Goldman Sachs & Co. LLC is serving as exclusive financial advisor and Cooley LLP is serving as legal counsel to Zoom . Qatalyst Partners is serving as exclusive financial advisor and Latham and Watkins LLP is serving as legal counsel to Five9 . Transaction Conference Call Information Zoom and Five9 will host a Zoom Video Webinar for investors on Monday , July 19 , 2021 at 5:30 am Pacific Time / 8:30 am Eastern Time . Investors are invited to join the Zoom Video Webinar by visiting : https://investors.zoom.us/ . A replay will be available shortly after the call ends . About Zoom Zoom is for you . We help you express ideas , connect to others , and build toward a future limited only by your imagination . Our frictionless communications platform is the only one that started with video as its foundation , and we have set the standard for innovation ever since . That is why we are an intuitive , scalable , and secure choice for individuals , small businesses , and large enterprises alike . Founded in 2011 , Zoom is publicly traded ( NASDAQ : ZM ) and headquartered in San Jose , California . Visit zoom.com and follow @zoom . About Five9 Five9 is an industry - leading provider of cloud contact center solutions , bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually . The Five9 Intelligent Cloud Contact Center provides digital engagement , analytics , workflow automation , workforce optimization , and practical Al to help customers reimagine their customer experience . Designed to be reliable , secure ,