Annual report
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UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 _____________________________________ FORM 10-K _____________________________________ (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended July 31, 2026 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from _ to _ Commission File Number: 001-38413 _____________________________________ ZSCALER, INC. (Exact Name of Registrant as Specified in Its Charter) _____________________________________ Delaware(State or other jurisdiction ofincorporation or organization) 26-1173892(I.R.S. EmployerIdentification Number) 120 Holger WaySan Jose, California 95134(Address of principal executive offices) Registrant’s telephone number, including area code: (408) 533-0288 Securities registered pursuant to Section 12(b) of the Act: Title of each class Trading Symbol(s)Name of each exchange on which registered Common Stock, $0.001 Par Value ZS The Nasdaq Stock Market LLC Securities registered pursuant to Section 12(g) of the Act: None ___________________________________________________ Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act of 1933, as amended. Yes ☒ No ☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐ Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files) Yes ☒ No ☐
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Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. Large accelerated filer ☒ Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☒ If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in the filing reflect the correction of an error to previously issued financial statements. ☐ Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation received by any of the registrant's executive officers during the relevant recovery period pursuant to §240.10D-1(b). ☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒ The aggregate market value of the common stock held by non-affiliates of the registrant, based on the closing price of a share of the registrant's common stock on January 31, 2026 (the last business day of the registrant’s most recently completed second fiscal quarter) as reported by the Nasdaq Global Select Market on such date was approximately $18.5 billion. As of August 27, 2026, the number of shares of registrant’s common stock outstanding was 163,054,698. DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant’s definitive Proxy Statement relating to its fiscal year 2026 Annual Meeting of Stockholders are incorporated by reference into Part III of this Form 10-K where indicated. Such Proxy Statement will be filed with the United States Securities and Exchange Commission within 120 days after the end of the fiscal year to which this Annual Report on Form 10-K relates.
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ZSCALER, INC. TABLE OF CONTENTS Page PART I Item 1. Business 3 Item 1A. Risk Factors 20 Item 1B. Unresolved Staff Comments 58 Item 1C. Cybersecurity 58 Item 2. Properties 59 Item 3. Legal Proceedings 59 Item 4. Mine Safety Disclosures 59 PART II Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of EquitySecurities 60 Item 6. Reserved 63 Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations 64 Item 7A. Quantitative and Qualitative Disclosures about Market Risk 81 Item 8. Financial Statements and Supplementary Data 83 Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 133 Item 9A. Controls and Procedures 133 Item 9B. Other Information 134 Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections 134 PART III Item 10. Directors, Executive Officers and Corporate Governance 135 Item 11. Executive Compensation 135 Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 135 Item 13. Certain Relationships and Related Transactions and Director Independence 135 Item 14. Principal Accountant Fees and Services 135 PART IV Item 15. Exhibits, Financial Statement Schedules 136 Item 16. Form 10-K Summary 137 Signatures
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Table of Contents SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our financial outlook and market positioning. These forward-looking statements are made as of the date they were first issued and were based on current expectations, estimates, forecasts and projections as well as the beliefs and assumptions of management. The words "believe," "may," "will," "potentially," "estimate," "continue," "anticipate," "intend," "could," "would," "project," "plan," "expect" and similar expressions that convey uncertainty of future events or outcomes are intended to identify forward- looking statements. These forward-looking statements include, but are not limited to, statements concerning the following: • the impact of macroeconomic and geopolitical events, developments and conditions on our business; • our future financial performance, including our expectations regarding our revenue, cost of revenue, gross profit or gross margin, operating expenses (including changes in sales and marketing, research and development and general and administrative expenses) and our ability to achieve, and maintain, future profitability; • market acceptance of our cloud platform; • the effects of increased competition in our markets and our ability to compete effectively; • our ability to maintain the security and availability of our cloud platform; • our ability to maintain and expand our customer base, including by attracting new customers; • our ability to develop new solutions or enhancements to our existing solutions, including AI and ML capabilities, and bring them to market in a timely manner; • market acceptance of any new solutions or enhancements to our existing solutions; • anticipated trends, growth rates and challenges in our business and in the markets in which we operate, particularly as a result of AI; • our business plan and our ability to effectively manage our growth and associated investments; • beliefs about and objectives for future operations; • beliefs about and objectives for future acquisitions, strategic investments, partnerships and alliances and our ability to successfully integrate completed acquisitions; • our relationships with third parties, including channel partners; • our ability to maintain, protect and enhance our intellectual property rights; • our ability to successfully defend litigation brought against us; • our ability to successfully expand in our existing markets and into new markets; • sufficiency of cash to meet cash needs for at least the next 12 months and service our outstanding debt; • our need and ability to raise additional capital in future debt or equity financings; 1
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Table of Contents • our expectations regarding any settlement upon conversion of the 2028 Notes (as defined in Note 10, Convertible Senior Notes to the consolidated financial statements included elsewhere in this Annual Report on Form 10-K); • our ability to comply with laws and regulations, including tariffs and trade regulations, that currently apply or become applicable to our business both in the United States ("U.S.") and internationally; • beliefs about the impacts of legal developments upon our business; • the attraction and retention of qualified employees and key personnel; and • the future trading prices of our common stock. These forward-looking statements are subject to a number of risks, uncertainties and assumptions, including those described in "Risk Factors" elsewhere in this Annual Report on Form 10-K. Moreover, we operate in a very competitive and rapidly changing environment, and new risks emerge from time to time. It is not possible for our management to predict all risks, nor can we assess the impact of all factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in any forward-looking statements we may make. In light of these risks, uncertainties and assumptions, the forward-looking events and circumstances discussed in this Annual Report on Form 10-K may not occur and actual results could differ materially and adversely from those anticipated or implied in the forward-looking statements and you should not place undue reliance on our forward-looking statements. The forward-looking statements made in this Annual Report on Form 10-K relate only to events as of the date on which the statements are made. We undertake no obligation to update any forward-looking statements made in this Annual Report on Form 10-K to reflect events or circumstances after the date of this Annual Report on Form 10-K or to reflect new information or the occurrence of unanticipated events, except as required by law. 2
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Table of Contents PART I Item 1. Business Overview We are the cybersecurity platform for the AI era. We empower our customers with the cybersecurity solutions necessary to protect their enterprises, drive growth and outpace competitors where success depends on securely adopting the technologies required to operate and compete effectively in an AI world. We were founded in 2007, based on a vision that, with the broad adoption of SaaS applications, the internet would become the new corporate network, the cloud would become the new data center and perimeter-based security would fail to protect users, applications and data. As AI redefines how businesses operate, and powerful AI-enabled cyberthreats proliferate, enterprises must now adopt a zero trust approach to security. We deliver a comprehensive, cloud-native zero trust platform that minimizes the attack surface of an enterprise and eliminates lateral threat movement, enabling security at the scale and speed of AI. As a result, we believe we are the only cybersecurity platform capable of protecting enterprises in the most complex and consequential threat landscape in history. The traditional model of enterprise security built around hub-and-spoke networks, firewalls and virtual private networks, or VPNs, was designed to protect a fixed perimeter. With rapid and increasing cloud adoption, workforce mobility and the emergence of an autonomous agentic workforce, traditional perimeter security fails to completely secure the modern enterprise, is prohibitively expensive and delivers poor user experience. These outdated yet widely-deployed tools are preventing enterprises from safely embracing the digital transformation that is necessary to compete today. Enterprises have moved applications from the data center to the cloud, workforce mobility has dissolved the office perimeter and enterprises must securely access applications and data, wherever they are hosted, from any device, anywhere in the world. The emergence and rapid adoption of AI have accelerated this transformation, with AI agents accessing applications, AI models and data at machine speed and creating new governance and data security challenges that legacy tools were not built to address. Our Zscaler Zero Trust Exchange security platform is a cloud-native security solution that is purpose-built to securely connect users, devices, workloads and AI agents to applications, AI models and data based on identity and business policy, rather than network location. Our platform was designed from day one on the principles of never trust and always verify. This approach reflects our consistent, pervasive application of zero trust principles, not just at the network layer, but across every transaction on our platform, based on defined permissions and business policies. Firewalls and VPNs force enterprises to trust traffic, exposing them to unnecessary risk, which is proliferating in the hyper- velocity of our AI world. Frontier AI models are discovering vulnerabilities faster and compressing the time from discovery to exploitation. Securing the AI transformation requires the same zero trust architectural principles that have guided our platform since inception, including inline inspection at scale, hiding applications from the internet and eliminating lateral threat movement. Our Zero Trust Exchange represents a fundamentally different architectural design and approach to networking and security that allows companies to securely accelerate their digital transformation and AI initiatives. As threat actors increasingly leverage AI to develop faster, autonomous and more sophisticated attacks, we harness AI to defend against evolving threats. In addition to protecting companies from the threats created by agentic AI, we're also enabling organizations to safely deploy AI agents and models. Zscaler continuously applies AI and ML to improve and train the Zero Trust Exchange, allowing our platform to detect threats with greater precision, respond to incidents more quickly, adapt to new attack vectors and enable our customers to safely deploy AI agents and models. We believe that our ability to embed AI-driven intelligence throughout our zero trust architecture positions us to deliver the adaptive, proactive and continuously TM 3
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Table of Contents improving security that the modern threat landscape demands. Zero trust integrated with AI is the new foundation for enterprise security architectures, and we are pioneering this convergence. Our cloud-native, multi-tenant architecture is distributed across over 200 public data centers globally and thousands of private sites at the edge, which brings security and business policy close to users, devices, workloads and AI agents in over 185 countries and provides fast, secure and reliable access, while dramatically simplifying operations. Our platform processes over 750 billion transactions, blocks over nine billion policy violations and threats and performs over 250,000 unique security updates per day. We believe this scale creates a structural data advantage, as every transaction enriches the threat and policy intelligence that trains our AI engines, improving the security for our customers. Our customers benefit from the cloud security effect of our ever-expanding ecosystem because once a new threat is detected, it can be rapidly blocked across our entire customer base. Our platform provides our customers with flexible and scalable solutions to better secure their operations, optimize user experience, eliminate complexity, reduce costs and address the risks and opportunities created by AI. To support organizations as they further embrace cloud offerings and AI technology, our platform focuses on four key pillars. • Zero Trust SASE delivers cloud-based networking and security services by applying our zero trust principles across the entire enterprise, including users, applications, branches, campuses, cloud, workloads, internet of things, or IoT,/operational technology, or OT, systems, AI models, autonomous AI agents and data centers based on identity and business policy, rather than on network location. • Security for AI enables organizations to adopt AI with confidence by discovering, governing and protecting AI applications, models, agents, identities, data, endpoints and workflows across the enterprise. • Data Security safeguards sensitive information across its entire life cycle, from creation to storage, transmission and access, regardless of location, device or application. • Agentic Security Operations refers to the integration of advanced AI technologies to empower both Security Operations, or SecOps, and IT Operations teams with increased efficiency and actionable insights. We have approximately 11,000 customers globally, including many of the largest enterprises and government agencies across every major industry. Our customers include over 40% of the Forbes Global 2000 and over 50% of the Fortune 500. Currently we support over 4,600 of the estimated 20,000 organizations with over 1,500 employees, which is indicative of our significant room for growth. We have delivered significant growth, with revenue increasing from $2,167.8 million in fiscal 2024 to $2,673.1 million in fiscal 2025 to $3,352.5 million in fiscal 2026, representing year-over-year revenue growth of 23% and 25%, respectively. We experienced net losses of $63.2 million, $41.5 million and $57.7 million in fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Our Differentiated Architecture Zscaler's Zero Trust Exchange is a structurally unified platform where every product runs on the same infrastructure, is enforced by the same policy engine and is trained on the same signals. Our platform connects each user, device and AI agent only to the applications, data and AI models they are authorized to access, unlike legacy security products that permit broad access once on the network and past the security perimeter. Our Zero Trust Exchange confirms identity, verifies device posture, applies business policy and makes the connection directly without connecting any user, device or AI agent to the 4
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Table of Contents corporate network. This approach eliminates lateral threat movement because the user and the application do not communicate directly, even though the experience is seamless to the user. Our service automatically forwards traffic through our expansive data center network, providing a streamlined user experience and enabling customers to monitor and control access to applications and data. And notably, because applications are never exposed to the network, our architecture makes it harder for frontier AI models to discover assets, exploit vulnerabilities and breach an organization. Because the Zero Trust Exchange is inline on every connection, our platform’s fully integrated security offerings process each of the billions of daily transactions on the platform at the same time. When a threat is detected in one transaction, that intelligence immediately updates the model that governs every future transaction. This closed-loop architecture, combined with the scale and diversity of our telemetry, positions us to apply policies across security, data protection and operations to deliver superior security, increased agility and enhanced productivity, while reducing cost and complexity. Our platform complements and interoperates with key technology and cloud vendors relied upon by enterprises for identity access management, device and endpoint management and security information and event management (SIEM), which together comprise the foundation for modern access and security architecture. Our platform, protected by more than 950 issued and pending patents in the United States and other countries, unifies security for user access, AI, data, cloud and security operations under a single architecture and a single policy engine. Our products run on the same resilient and redundant platform, distributed across over 200 public data centers globally and thousands of private sites at the edge, all enforcing the same zero trust model and drawing from the same intelligence, while providing the scale that enterprises demand. Now, with nonhuman identities increasing exponentially with increasing deployment of agents and operating at machine speed, we believe our zero trust security, delivered by our extensible and unified platform, is uniquely capable and required to secure enterprises. Zero Trust SASE Our Zero Trust SASE solution securely connects workforces, AI agents, workloads and IoT/OT devices to cloud apps and AI services without needing to rely on traditional approaches like multiprotocol label switching, or MPLS, or software defined-wide area network, or SD- WAN. Zero Trust SASE combines the capabilities of our cloud-native Zero Trust Exchange security platform with our Zero Trust Branch and Cloud solutions to deliver an integrated platform that is easy to manage through a unified console and delivers a better end-user experience by eliminating the performance bottlenecks associated with traditional firewall and VPN-based approaches. This enables our customers to simplify network and security operations, reduce reliance on legacy infrastructure and support cloud and digital transformation initiatives. Zero Trust SASE delivers our core Zero Trust products through the deployment of our comprehensive and inline solutions, spanning the following core domains. Zscaler Internet Access Zscaler Internet Access , or ZIA , provides secure access to external services, including SaaS and AI applications, regardless of device, location or network. ZIA safeguards every connection to the internet by ensuring that users, devices, workloads and AI agents do not connect to malicious sites and that sensitive data is not leaked outside the organization. Security policies seamlessly follow the users so that they have a consistent experience at home or in the office. ZIA provides comprehensive cyberthreat defense functionality to prevent sophisticated ransomware, phishing and zero-day cyber attacks. Our inline proxy architecture enables full transport layer security, or TLS, inspection at scale to identify threats and protect sensitive data in encrypted traffic, with connections brokered between users and applications based on identity, context and business policies. Our core ZIA threat prevention capabilities include: TM TM 5
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Table of Contents • Advanced Threat Protection uses techniques including AI/ML, advanced heuristics, signatures and reputation to deliver real-time protection from malicious internet content like browser exploits, scripts, zero-pixel iFrames, malware and botnet callbacks. • Sandbox enables enterprises to block zero-day exploits and advanced persistent threats by analyzing unknown files for malicious behavior, and can scale to every user regardless of location. • Zero Trust Firewall protects web and non-web traffic for users, applications, locations and clouds across all ports and protocols, using inline traffic inspection and native TLS and secure sockets layer, or SSL, decryption to terminate malicious connections and prevent threats. Zscaler Private Access Zscaler Private Access , or ZPA , provides secure access to managed applications, hosted internally in data centers or in private or public clouds, with granular access controls based on identity and context. This offers customers a modern approach to Zero Trust Network Access without granting extensive network permissions. ZPA leverages a global policy engine to govern access to enterprise and internally managed applications regardless of location. If access is granted to a user, our ZPA solution connects the user’s device only to the authorized application without exposing the identity or location of the application. As a result, applications are not exposed to the internet, further limiting the external attack surface and eliminating lateral threat movement. This results in reduced cost and complexity, while offering better security and an improved user experience. Our ZPA solution provides broad functionality including: • Cyberthreat Protection and Data Protection delivers the same cyberthreat protection and data protection functionality that is applied to internet traffic via our ZIA solution. • Application Discovery provides granular discovery of internally managed applications to enable customers to quickly and seamlessly provision appropriate segmentation policies. • Secure Application Access empowers administrators to establish global policies from a single console, enabling policy-driven access that is agnostic to the network the users are on. By creating seamless access to applications regardless of a user’s network, our ZPA solution eliminates the need for traditional remote access VPNs, reverse proxies and other similar products. • Application Segmentation and Protection enables user and application-level segmentation with micro tunnels, each of which is a temporary session between a specific user and a specific application. This prevents lateral movement across the network, significantly reducing security risk while eliminating the need for internal firewalls. • Application Protection initiates outbound-only connections between authenticated users and internally managed applications using micro tunnels. Access is provided to users without bringing them onto the corporate network and without exposing applications to the internet. With no inbound connections and no public IP addresses, there is no inbound attack surface and therefore no threat of distributed denial-of-service, or DDoS, attacks. For allowed connections, our ZPA solution also provides web application firewall functionality, including OWASP Top 10 protections for threats, such as structured query language injection and cross-site scripting, to block common attack vectors. • Reduced Attack Surface is delivered by utilizing inside-out connections that are outbound from users to the Zero Trust Exchange security platform, which allows customers to deny all inbound connections. This reduces their TM TM 6
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Table of Contents attack surface by not exposing IP addresses of all devices, applications, appliances or workloads to the internet. Reduced attack surface results in lower exposure to zero-day application vulnerabilities and eliminates the need for DDoS mitigation. Zero Trust Browser Our Zero Trust Browser solution secures browser-based access to business applications for the extended workforce, including third parties and partners, with comprehensive protection against breaches while preserving the end-user experience. As the browser has become the primary interface for accessing business applications, securing browser-based activity is essential to protecting enterprise data and maintaining productivity. Zero Trust Browser can be implemented in a variety of ways including: • Zero Trust Browser Extension brings browser-native security directly into the existing user experience. With industry-first Browser Detection and Response, organizations gain another line of defense inside the browser to detect and respond to threats that may evade upstream network and endpoint controls. • Zero Trust Enterprise Browser provides a purpose-built Chromium browser with Zero Trust security integrated into the experience. It gives customers another powerful option for securing modern work without requiring them to build a separate security architecture around the browser. • Cloud Browser Isolation provides a powerful layer of protection for high-risk web content, active and sensitive cloud applications, unmanaged devices and other scenarios where active and sensitive content should be separated from the endpoint. Zscaler Digital Experience Zscaler Digital Experience , or ZDX , monitors end-user experience and helps organizations identify and resolve performance issues across their digital environment. ZDX is delivered through the Zscaler Client Connector, the same endpoint agent used for ZIA and ZPA, so customers can adopt ZDX without deploying new infrastructure or additional endpoint agents. Because ZDX unifies device, network and application telemetry, it can pinpoint the source of a performance issue across the entire transaction path, including intermediate and last-mile internet service providers the enterprise does not control. Where a fault is attributable to an intermediate provider, administrators can apply ZIA policy to route traffic around it, sustaining application availability rather than only reporting the disruption. A single deployment serves service desk, network operations and security teams, enabling organizations to consolidate monitoring and troubleshooting across IT functions. Zero Trust Branch Our Zero Trust Branch solution securely connects branches, factories, data centers and campuses without the need for expensive MPLS services or traditional SD-WAN, using the same zero trust principles as we do for users. Zero Trust Branch reimagines branches as independent environments, connecting directly over broadband, 5G or satellite without allowing the users and devices to move laterally on the network. Business policies determine who can access what, when and where. With this model, branches become like islands and are invisible to the internet. Our Zero Trust Branch solution includes broad functionality, which we categorize into the following: • Zero Trust SD-WAN securely connects branches, campuses and data centers without complex routing or expensive MPLS services. It reduces the attack surface and eliminates lateral threat movement by connecting users and IoT/OT TM TM 7
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Table of Contents devices to applications through our Zero Trust Exchange security platform. Branch traffic can be securely forwarded directly to the Zero Trust Exchange, where ZIA or ZPA policies can be applied for full security inspection and identity-based access control. • Zero Trust Device Segmentation provides agentless micro segmentation for enterprise IT and OT environments, creating a "network of one" where even devices on the same network can only communicate with each other if authorized. The combination of Zero Trust SD-WAN with Zero Trust Device Segmentation extends the Zero Trust Exchange security platform to protect east-west traffic in branch offices, campuses, factories and plants with critical OT infrastructure, eliminating the need for east-west firewalls, network access controls and traditional micro segmentation solutions, while simultaneously delivering operational simplicity. Zero Trust Cloud Our Zero Trust Cloud solution securely connects workloads across hybrid and public cloud environments, enabling faster cloud migration without compromising or disrupting security posture. Built on our zero trust architecture, it utilizes our Zero Trust Exchange platform for centralized security policy enforcement and robust data protection. Zero Trust Cloud is designed to securely connect workloads and inspect all traffic, enabling the detection and mitigation of cyber threats like ransomware, preventing data loss and facilitating workload segmentation to halt the lateral movement of threats. This strategy aims to provide customers with consistent threat and data protection, eliminate the attack surface, reduce operational complexity and lower overall costs. Our Zero Trust Cloud solution includes broad functionality, which we categorize into the following: • Secure Workload to Internet secures outbound communications from customer workloads to the internet. This protects workloads hosted in public clouds, private data centers or hybrid environments when they connect to external resources such as application programming interfaces, or APIs, SaaS platforms, third-party services or AI agents. To protect against cyber threats and data loss, the solution performs cloud-scale TLS inspection, which is designed to identify and block malicious attacks and prevent the unauthorized exfiltration of sensitive data from our customers' cloud workloads. • Zero Trust Gateway is a deployment model for Zero Trust Cloud that eliminates the need for customers to host the Zscaler Cloud Connector in their own environment. It accelerates deployment times and eliminates the need for traditional cloud firewalls, VPNs, express routes or direct connects. • Workload Micro Segmentation secures mission critical applications inside public clouds and data centers to stop lateral threat movement within the host, preventing application compromise and reducing the risk of data breaches. Our agent-based offering utilizes an innovative, AI-enabled approach that is simpler to deploy and operate and enforces zero trust security across compute environments. This reduces the attack surface, resulting in lower risk of application compromise and data breaches. Security for AI Our Security for AI solution enables secure AI adoption across the full AI ecosystem, from applications, models and agents to identities, data, endpoints and workflows, by discovering, governing and protecting AI use across the enterprise. AI tools are becoming an integral part of enterprise IT, spanning data, network, identities, endpoints and cloud environments, requiring broad visibility and governance across all systems and applications. Point products address only fragments of the AI ecosystem, leaving organizations with significant security gaps. We deliver these capabilities on a single, unified platform, 8
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Table of Contents which lowers cost and complexity while improving security outcomes as customers scale their use of AI. Our comprehensive Security for AI solution closes these gaps and is built around the following key principles: • discover and maintain visibility across all AI applications, models, workflows and related infrastructure, so that AI systems do not operate outside of policy; • govern access to AI with the same zero trust controls applied across our platform, granting users only the access they require; • identify vulnerabilities and weaknesses in AI models and applications before and after deployment through continuous, automated testing; and • enforce inline protection over AI interactions in real time to prevent data loss, harmful outputs and misuse. As enterprises deploy autonomous AI agents, we are extending these same controls to agent activity, including the discovery of AI agents and the governance of the connections they make between each other and their access to applications and data. Our Security for AI solution includes broad functionality, which we categorize into the following key areas: • AI Asset Management provides ongoing discovery and inventory across an organization’s AI footprint, including AI applications, models, agents, workflows and related AI infrastructure. Drawing on the same platform that already inspects enterprise traffic, it correlates asset discovery with access relationships, data lineage and security posture, enabling teams to identify the unsanctioned use of AI, understand what data AI systems can access, and prioritize and remediate risk. • Secure Access to AI enables organizations to safely use AI by discovering which AI applications are in use and by whom, and by inspecting prompts and responses inline. It can allow, block or coach the use of AI applications by user or group, apply data loss prevention and isolation controls to help prevent sensitive data exposure and enforce acceptable use policies. Developers are granted Zero Trust access to the AI tools and services they use, with the same controls. • Secure AI Apps and Infrastructure protects the AI applications, models, agents and supporting infrastructure organizations build, deploy and run. It continuously red teams AI applications and models throughout the development pipeline, helping teams identify and fix misconfigurations, vulnerabilities and excessive permissions before deployment. At runtime, it guards AI applications and models against prompt injection, data leakage, abuse and unauthorized access, while enforcing zero trust access, posture and data protection controls across the AI environment. • AI Gateway provides inline visibility and control for AI traffic, including prompts, responses, file uploads, tool calls, API requests, agent actions and agent-to-agent communications. It inspects AI interactions in real time to understand user, application and agent intent; protect sensitive data; detect risky or non-compliant behavior; and enforce policy before data or actions reach AI applications, models, agents or tools. Policies can allow, block, isolate, redact or coach activity based on user, group, application, model, agent, data type, action and risk context, helping organizations govern AI use without disrupting adoption. AI is accelerating the speed and sophistication of cybersecurity threats in ways that traditional perimeter- and rule-based security architectures were not designed to address. We believe the most durable response is Zscaler’s architecture. Our platform inspects every connection — including AI-generated traffic, autonomous agent interactions and model-to-model communications — inline and in real time, before a transaction is completed. This allows us to evaluate the intent and context 9
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Table of Contents of every AI interaction as it occurs, rather than relying on logs, signatures or post-hoc analysis. When risk is detected, we intervene at the point of interaction, not after the fact. We process more than 750 billion transactions per day. This scale generates a continuous stream of threat signals that we use to train and improve our detection models. We believe the combination of inline inspection architecture, deployment scale, comprehensive discovery, access and data security controls and accumulated threat intelligence provides powerful AI security benefits to our customers that other vendors cannot deliver. The primary use cases for our Security for AI solution include: • discovering and remediating unsanctioned AI tools and shadow AI deployments before they introduce unmanaged risk; • detecting and blocking AI-native threats, including prompt injection, jailbreaks and data exfiltration through model interactions, inline and in real time; • governing autonomous AI agents as they access applications, data and external services, including interactions over emerging agent communication protocols; • enabling employees to use AI applications securely while preventing sensitive data loss through prompts and responses; • enabling development teams to safely adopt AI-assisted code generation, with controls that identify insecure, non-compliant or unreviewed code before it reaches production; and • extending existing Zero Trust and data protection policies uniformly across the AI life cycle, without creating exceptions to established governance and compliance posture. Data Security Our data security functionality enables enterprises to prevent unauthorized sharing or exfiltration of confidential information by users, devices, servers, workloads and AI agents, thereby reducing business and compliance risks for our customers. We provide inline monitoring of data flows between users and applications, workload to workload and applications to LLMs with AI-powered auto data discovery, reducing the risk of inadvertently transmitting sensitive data and intellectual property. We also provide out-of-band discovery and remediation of data risks across a wide range of data stores, including SaaS, IaaS/PaaS, cloud data lakes and warehouses and on-premise systems. Our unified solution integrates inline and out-of-band insights with workflow automation, agentic analysis and automated policies, enabling enterprises to reduce operational complexity and mitigate risks. Core cloud platform data security services include: • AI-Powered Data Classification & Contextual Insights leverage a variety of advanced technologies to identify sensitive information across structured and unstructured data, including data at rest, data in motion and data in use. Traditional data loss prevention, or DLP, technologies are augmented with AI-based classification to improve accuracy and simplify operational complexity. Our Access Graph reveals contextual relationships between identities (human and non-human), sensitive data and AI infrastructure, enabling organizations to govern access to sensitive data at scale. • Data Loss Prevention enables enterprises to alert on and/or block the transmission or sharing of sensitive data across a wide range of exfiltration channels. These include web DLP, endpoint DLP, email DLP and DLP for AI systems. Endpoints are protected by preventing printing or copying to local storage, including USB devices. 10
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Table of Contents Additionally, our Email DLP solutions secure corporate email traffic, including Microsoft Exchange and Gmail. DLP policies also protect interactions with AI applications, safeguarding user prompts. • SaaS Security combines our cloud access security broker, or CASB, SaaS security posture management and SaaS supply chain security to discover and control known and unknown applications, identify SaaS misconfigurations, find and mitigate potentially risky third-party connections into those SaaS applications and scan data residing in those applications for threats and data protection violations. By performing TLS inspection at scale, we enable inline protections such as malware detection and DLP, while extending CASB capabilities through both inline and out-of-band controls across specific sanctioned and unsanctioned applications. Business policies can be defined with granular access control for specified cloud applications, such as the ability to upload or download files or post comments on videos based on different user or group identity. • Data Security Posture Management enables enterprises to discover and mitigate risk across their vast range of data stores — including public cloud, SaaS, data lakes and warehouses and on-premise data systems. Advanced classification and contextual analysis enables enterprises to understand where sensitive data resides, and to uncover risks related to posture configuration, access entitlements or compliance. Automated workflows enable organizations to remediate these risks, integrating with mainstream IT Service Management tools such as ServiceNow and Jira. The solution empowers organizations to proactively remediate data risks and avoid sensitive data exposures or compliance violations. Agentic Security Operations Our Agentic Security Operations solution enables enterprises to reduce cyber risk by using AI-powered automation to identify, prioritize and respond to threats at machine speed. As threat actors increasingly leverage AI, our customers require security solutions that can counter AI- driven threats with equally fast, AI-powered defenses. Our platform reduces risk across both the proactive and reactive sides of security operations; proactively identifying gaps and prioritizing vulnerabilities, while also detecting and containing incidents in real time with AI- powered capabilities and human-in-the-loop oversight. These solutions include broad and differentiated capabilities across the full attack life cycle. Exposure Management Our exposure management platform helps organizations understand their digital attack surface by providing deep visibility into assets and vulnerabilities so they can identify, assess and remediate exposures before they can be exploited. It ingests and analyzes data from Zscaler systems, such as our Zero Trust Exchange security platform, and third-party data from more than 150 sources to deliver a comprehensive view of an enterprise’s threat landscape and prioritize what to address first. Our Data Fabric for Security ingests, synthesizes and enriches this data to yield compelling insights for exposure management, such as providing dynamic and customizable prioritization, streamlined reporting, automated workflows for remediation and contextualized risk-based assessments of a customer’s risk landscape. Deception Our deception solution disrupts threat actors by deploying decoys and related techniques that mimic real assets to detect unauthorized attempts to access systems, credentials, applications or other resources. When unauthorized activity is identified, security personnel are immediately alerted and the activity can be automatically isolated to prevent lateral spread. While the activity is isolated, customers can use our deception solution to monitor attack behavior and feed misleading information to the threat actor to gather valuable intelligence about the attack, update threat models and strengthen defenses for the future. Customers can be operational in minutes with a one-click deployment by leveraging a diverse library of pre-configured decoys including those that replicate applications, network components, chatbots and IoT services. 11
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Table of Contents Managed Detection and Response Our Managed Detection and Response, or MDR, service offering provides threat detection and on-demand incident response services to augment our customers’ security operations capabilities and reduce reliance on extensive internal resources or specialized expertise. This capability leverages advanced technologies including agentic workflows, AI-supported threat intelligence, expert analysis and automated runbooks to identify and address complex cybersecurity threats. Agentic SOC Our Agentic Security Operations Center, or Agentic SOC, solution centralizes and correlates security alerts across our platform to identify threats with higher fidelity. It then uses AI agents to triage, investigate and respond at machine speed. We automatically leverage the power of Zscaler telemetry, enabling customers to accelerate detection and response without spending time managing data pipelines, building correlation rules or maintaining complex playbooks. This enables security teams to contain threats before they reach the endpoint and provides the ability to identify and address behaviors such as lateral movement, command-and-control activity, beaconing and data exfiltration. This results in a more efficient and effective SOC that reduces operational burden while improving the speed and precision of threat detection, investigation and response. Threat Hunting Our Threat Hunting managed security service is designed to help customers identify potentially malicious activity through proactive analysis of telemetry generated by our Zero Trust Exchange security platform and key third-party data sources such as endpoint, identity and cloud telemetry. This service uses telemetry to detect anomalies, investigate suspicious activity and support the identification of threats that may not be detected through automated controls alone. When a threat is identified in one customer environment, we can proactively hunt for that same threat pattern across our broader customer base, helping organizations benefit from insights gained across the platform, helping customers improve visibility into emerging threats and supporting incident investigation and response across distributed environments. Growth Strategies The increasing adoption of the cloud and mobility and the rapid enterprise adoption of AI applications and agents are driving network and application transformation. As a provider of a fully integrated, multi-tenant cloud security solution, we believe we are uniquely positioned to empower our customers to secure and accelerate their digital transformation into the cloud and AI-enabled enterprises. Key elements of our growth strategy include: • Continue to win new customers. We believe that we have a significant opportunity to expand our customer base globally. We continue to invest significantly in our sales and marketing organization to execute against this opportunity. • Expansion in existing customers. We leverage organic account expansion to sell subscriptions for additional users, additional solutions and premium solution bundles that contain more functionality, including non-user-based metered pricing models. We also expect to expand our Z-Flex program, a procurement model which allows customers to make flexible product selections within pre- negotiated spend commitments. This program lowers the barrier for customers to access the full breadth of the Zero Trust Exchange by reducing the friction of new product adoption within our customers’ budget commitments. • Leverage channel partners to participate in cloud transformation initiatives. We have invested in establishing long-standing relationships with global telecommunications service providers and are expanding our network of 12
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Table of Contents global system integrators and regional telecommunications service providers and cloud-centric value-added resellers and public cloud marketplaces. • Expansion and innovation of services. We continue to invest in research and development and acquire new technologies and products to add new and differentiated solutions to our existing product portfolio and to improve the overall functionality, reliability, availability and scalability of our cloud security platform. • Expansion into additional market segments. We are targeting the expansion of our immediate addressable market into additional markets, segments and verticals, including sovereign cloud offerings. For example, we are targeting our expansion into new geographies in the Asia Pacific, Latin America and Middle East regions, We sell to enterprises of all sizes. As of July 31, 2026, we had approximately 11,000 customers. Currently, we support over 4,600 of the estimated 20,000 organizations with over 1,500 employees, which is indicative of our significant room for growth. Our customers include many of the largest global enterprises operating across every major industry, including automotive, airlines and transportation, conglomerates, consumer goods and retail, energy, financial services, healthcare, insurance, manufacturing, media and communications, public sector and education, technology and telecommunications services. We derived approximately 47%, 49% and 50% of our revenue from our international customers in fiscal 2026, fiscal 2025 and fiscal 2024, respectively. No end customer contributed more than 10% of our revenue in fiscal 2026, fiscal 2025 and fiscal 2024. Sales and Marketing Although we have a channel sales model, we use a joint sales approach in which our sales force develops relationships directly with our customers, and together with our internal channel account teams, works with our partners on account penetration, account coordination, sales and overall market development. Our sales organization is account-centric, with dedicated sales and customer success resources. Our customer care and success teams maintain high-touch relationships with our customers to deploy and manage our cloud platform, identify, analyze and resolve performance issues and respond to security threats. We believe customer service touchpoints are opportunities to further develop our relationship with our customers and potentially generate incremental revenue through the addition of new users and services. Our channel partners consist of global telecommunications service providers, system integrators, value-added reseller partners and public cloud marketplaces, and we leverage their relationships to expand our reach, improve procurement and accelerate customer fulfillment. We enter into agreements with our channel partners in the ordinary course of business. The contracts typically have a one-year term and renew automatically, subject to cancellation by either party upon 90 days’ notice. These agreements contain standard commercial terms and conditions, including payment terms, billing frequency, warranties and indemnification. Our channel partners generally place purchase orders with us after receiving orders from customers. We generally maintain privity of contract with customers through end user subscription agreements. We expect to continue investing in our channel partners as we provide them with education, training and programs, including supporting their independent sales of our solutions. We are also investing in joint go-to-market initiatives with our global systems integrators and other partners to expand our reach and help customers implement digital transformation programs. We believe that these investments in our channel partner programs and our sales force will lead to increased awareness and adoption of our solutions. We expect this to result in significant expansion in our customer base, which would materially impact our business and results of operations. Our marketing strategy is focused on platform and brand awareness, which drives our opportunity pipeline and customer demand. This strategy is account-based, enabling us to pursue targeted marketing activities across both digital and 13
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Table of Contents non-digital channels. We continue to invest in programs designed to elevate our brand in the market and engage new enterprise accounts, including our annual Zenith Live customer and partner conference and our annual Public Sector Summit, in addition to our participation in a number of cloud and security industry events. We also have a deeply integrated ecosystem of channel partners, with whom we engage in joint marketing activities. Data Center Operations We have expanded the Zero Trust Exchange to over 200 public data centers globally and thousands of private sites at the edge, which are built to be highly resilient, have multiple levels of redundancy and provide failover to other data centers in our network. Our data centers are co- located within top-tier internet interconnection hubs that have direct connectivity, known as peering, to major telecommunication service providers, SaaS providers, public cloud providers, internet content providers and popular internet destinations. A number of our data centers are also located with our service provider partners. Compliance Our platform has received numerous industry standard and internationally recognized certifications upon successful completion of further independent third-party assessments, including ISO 27001, ISO 27701, ISO 27018, ISO 27017, ISO 22301, SOC2, SOC 3, PCI-DSS, CSA- STAR, HITRUST and HIPAA. We also built a leading U.S. and international government compliance portfolio. We are authorized at the FedRAMP Moderate and High levels and Impact Level 5 with the DOD for ZPA. In addition, in the U.S. we are authorized at both the FedRAMP Moderate and High levels and Impact Level 5 with the DOD for ZIA, among others. We also hold CMMC Level 2 certification, ITAR, FIPS, CJIS, SOC 1 and VPAT 508 in our U.S. Government portfolio. We also became the first cloud-based SaaS security company to achieve StateRAMP for state and local governments. Internationally, we are IRAP Protected and APRA in Australia, Cyber Essentials Plus and G-Cloud in the UK, C5 in Germany, ITSG-33 Prob B in Canada, ISMAP in Japan, MTCS in Singapore, Spain Gov CPSTIC catalog listing and ENS-High, ACN in Italy, and most recently, CSL in China. Research and Development Our research and development organization is responsible for the design, architecture, operation and quality of our cloud platform. In addition to improving on our features and functionality, this organization works closely with our cloud operations team to ensure that our platform is reliable, available and scalable. ThreatLabz, our internal team of security experts, researchers and network engineers, analyzes the global threat landscape, works to eliminate threats across our cloud platform and reports on emerging security issues, including risks arising from enterprise adoption of AI applications and AI agents. Research and development expense was $903.4 million, $672.5 million and $499.8 million for fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Our research and development leadership team is predominantly located in San Jose, California, and we also maintain research and development centers internationally, including in India, Israel and Spain. Competition The market for security solutions is defined by changing technologies, an evolving threat landscape and complex enterprise needs. Our competitors and potential competitors include legacy on-premises appliance vendors and other vendors across a number of categories: • independent IT security vendors, which offer a broad mix of network and endpoint security products; 14
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Table of Contents • large networking, cloud service and other vendors, which offer security appliances and/or incorporate security capabilities in their products, platforms and other services; • companies with point solutions that compete with some of the features of our cloud platform, such as proxy, firewall, CASB, sandboxing and advanced threat protection, AI security, DLP, data security posture management, or DSPM, browser security, MDR, SecOps, load balancing and VPN; and • other providers of IT security services that offer, or may leverage related technologies, including AI, to introduce products that compete with or are alternatives to our cloud platform. The principal competitive factors in the markets in which we operate include: • delivering security from the cloud regardless of location of the user; • delivering security for the rapid adoption of AI; • platform features, effectiveness, flexibility and extensibility; • platform reliability, availability and scalability; • rapid development and delivery of new capabilities and services; • ability to integrate with other participants in the security and networking ecosystem; • price, total cost of ownership and network cost savings; • brand awareness, reputation and trust in the provider’s services; • strength of sales, marketing and channel partner relationships; and • quality of customer support. We believe we are positioned favorably against our competitors based on these factors. Our cloud platform integrates many of the point products offered by our competitors and potential competitors, which is a key differentiator. However, many of our competitors have substantially greater financial, technical and other resources, greater brand recognition, larger sales forces and marketing budgets, broader distribution networks, more diverse product and services offerings and larger and more mature intellectual property portfolios. They may be able to leverage these resources to gain business in a manner that discourages users from purchasing our services, including through selling at zero or negative margins, offering concessions, product bundling, maintaining closed technology platforms or incorporating AI and ML technologies into their products and services more quickly or successfully than we do. Further, many organizations have invested substantial personnel and financial resources to design and operate their appliance-based network security architecture and may not be willing or ready to abandon those historical investments. As our market grows and rapidly changes, including as AI and ML technologies evolve and lower the bar to entry, we expect it will continue to attract new companies, including smaller emerging companies, which could introduce new products and services. In addition, we may expand into new markets and encounter additional competitors in these markets. Intellectual Property Our success depends in part upon our ability to protect and use our core technology and intellectual property rights. We rely on a combination of patents, copyrights, trademarks, trade secret laws, contractual provisions and confidentiality 15
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Table of Contents procedures to protect our intellectual property rights. As of July 31, 2026, we had more than 950 issued patents and pending patent applications, including more than 450 issued patents in the United States and other countries. Our issued patents expire between 2028 and 2044 and cover various aspects of our cloud platform. In addition, we have registered “Zscaler” as a trademark in the United States and other jurisdictions, and we have registered other trademarks and filed other trademark applications in the United States. We are also the registered holder of a variety of domestic and international domain names that include “Zscaler” and similar variations. In addition to the protection provided by our intellectual property rights, we enter into confidentiality and invention assignment or similar agreements with our employees, consultants and contractors. We further control the use of our proprietary technology and intellectual property rights through provisions in our subscription and license agreements. Despite our efforts to protect our trade secrets and proprietary rights through intellectual property rights, licenses and confidentiality agreements, unauthorized parties may still copy or otherwise obtain and use our software and technology. In addition to our internally developed technology, we also license software, including open source software, from third parties that we integrate into or bundle with our cloud platform. Our industry is characterized by the existence of a large number of patents and frequent claims and related litigation based on allegations of patent infringement or other violations of intellectual property rights. We believe that competitors will try to develop products and services that are similar to ours and that may infringe our intellectual property rights. Our competitors or other third parties may also claim that our platform infringes their intellectual property rights. In particular, companies in our industry have extensive patent portfolios. Third parties, including certain of these companies and non-practicing entities, have in the past and may in the future, assert claims of infringement, misappropriation and other violations of intellectual property rights against us or our customers or channel partners, with whom our license or other agreements may obligate us to indemnify them against these claims. Successful claims of infringement by a third-party could prevent us from offering certain services or features, require us to develop alternate, non-infringing technology, which could require significant time and during which we could be unable to continue to offer our affected subscriptions or services, require us to obtain a license, which may not be available on reasonable terms or at all, or force us to pay substantial damages, royalties or other fees. As we face increasing competition and gain an increasingly higher profile, the possibility of intellectual property rights claims against us grows. We cannot assure you that we do not currently infringe, or that we will not in the future infringe, upon any third-party patents or other proprietary rights. See “Risk Factors – Risks Related to Our Business – Claims by others that we infringe their proprietary technology or other rights, or other lawsuits asserted against us, could result in significant costs and substantially harm our business, financial condition, results of operations and prospects” for additional information. Government Regulation Our business activities are subject to various federal, state, local and foreign laws, rules and regulations. Compliance with these laws, rules and regulations has not had, and is not expected to have, a material effect on our capital expenditures, results of operations and competitive position as compared to prior periods. Nevertheless, compliance with existing or future governmental regulations, including, but not limited to, those pertaining to global trade, business acquisitions, consumer and data protection, privacy, employment, labor and taxes, could have a material impact on our business in subsequent periods. For more information on the potential impacts of government regulations affecting our business, see “Item 1A - Risk Factors.” Human Capital As of July 31, 2026, we had over 8,700 employees in locations around the world. We have not experienced any work stoppages and we consider our relations with our employees to be positive and collaborative. Zscaler's vision is to create a world in which the exchange of information is always secure and seamless. Ensuring that our people and culture are aligned with this vision is critical to our success. In order to continue to innovate and to execute 16
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Table of Contents our business strategy, we must attract, develop and retain skilled employees, particularly in the areas of product development, engineering, sales and customer success. Our Culture Our culture is about creating an environment where our global workforce can contribute their best work to help our customers and our business succeed. Our cultural framework is outlined on our website at https://www.zscaler.com/culture and summarized below. Our TOPIC values are: • Teamwork • Ownership • Passion • Innovation • Customer Obsession Our HUMAN leadership principles are: • Hire, Develop & Inspire the Best • Understand & Innovate with the Customer • Model a Thoughtful Bias for Action • Act Like an Owner • Nurture a Growth Mindset We introduced our Ways of Working as our operating system and the bridge between our high-level vision and our everyday actions. It codifies our commitments to the mission, the outcome and each other into actionable behaviors. Our Ways of Working include: • Ownership and Collaboration. Ownership blends strategy and action, while collaboration emphasizes adaptable support, enabling meaningful contributions to team success. • Trust Through Outcomes and Impact. Trust is built through delivering results, maintaining integrity and prioritizing the team, rather than relying on rank or tenure. It grows from impact and outcomes, fueling effective execution and collective progress. • A Challenge Culture with Ongoing Feedback. Effective execution thrives on honest, constructive conversations that challenge ideas and align the team to shared goals. Employee Development We invest in our employees through a suite of programs from their first day of employment to develop their talent and skills as our business grows. Our leadership approach establishes clear expectations, enables measurement and actionable 17
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Table of Contents feedback and ensures that our people managers have access to learning and resources that help them to embody our leadership principles. In addition, new employees in our customer care and success teams are enrolled in structured sales and product training to build their knowledge. Our technical teams have access to live and online training resources and participate in frequent company tech talks where training on best practices and latest developments are shared. We build the skills and capabilities of our senior leaders through intentional investment in their development and opportunities for them to network, collaborate and problem solve together. Compensation and Benefits We provide competitive compensation and benefits packages to attract and retain our talent. In addition to base pay, employees may be eligible for performance-based bonuses that are tied to our financial performance and long-term equity incentives that vest subject to continued service. Certain employees may also need to achieve defined performance metrics for parts of their long-term incentives to vest. Our employee performance management program aligns individual achievement and corporate goal attainment with compensation. Employees are assessed on both what was achieved and how they achieved it to help build a high-performance culture that delivers for our customers and is aligned to our cultural values. We offer an employee stock purchase plan, which allows employees to contribute a percentage of their wages to purchase our stock at a discount. In addition to cash and equity compensation, we offer our employees a robust portfolio of benefits, such as health, well-being, parental leave and retirement programs, to meet their individual and family needs. Health, Safety and Well-being The health and safety of our employees is our top priority. We recognize the need to create a flexible working environment that balances collaboration, innovation and connectivity with personal preferences for employees to do their best work. Our employee wellness programs support employees across four pillars: physical, emotional, social and financial. These programs are designed to meet the needs of our employees through connection and support, with flexibility for local and targeted approaches. We will continue to review and invest in programs to provide for the health, safety and well-being of our employees. Corporate Information We were incorporated in the state of Delaware in September 2007 as SafeChannel, Inc., and in August 2008, we changed our name to Zscaler, Inc. Our principal executive offices are located at 120 Holger Way, San Jose, CA 95134, and our telephone number is (408) 533-0288. Our website address is www.zscaler.com. Information contained on, or that can be accessed through, our website does not constitute part of this Annual Report on Form 10-K. Available Information Our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, proxy statement, and all amendments to these filings, are available free of charge from our investor relations website (https://ir.zscaler.com/financial-information/sec-filings) as soon as reasonably practicable following our filing with or furnishing to the SEC of any of these reports. The SEC’s website (https://www.sec.gov) contains reports, proxy and information statements and other information regarding issuers that file electronically with the SEC. Zscaler investors and others should note that we announce material information to the public about our company, products and services and other issues through a variety of means, including our website (https://www.zscaler.com), our investor relations website (https://ir.zscaler.com), our blogs (https://www.zscaler.com/blogs), press releases, SEC filings, 18
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Table of Contents public conference calls and social media, in order to achieve broad, non-exclusionary distribution of information to the public. We encourage our investors and others to review the information we make public in these locations as such information could be deemed to be material information. Please note that this list may be updated from time to time. The contents of any website referred to in this Form 10-K are not intended to be incorporated into this Annual Report on Form 10-K or in any other report or document we file. 19
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Table of Contents Item 1A. Risk Factors A description of the risks and uncertainties associated with our business is set forth below. You should carefully consider the risks and uncertainties described below, as well as the other information in this Annual Report on Form 10-K, including the consolidated financial statements and the related notes and "Management’s Discussion and Analysis of Financial Condition and Results of Operations." The occurrence of any of the events or developments described below, or of additional risks and uncertainties not presently known to us or that we currently deem immaterial, could materially and adversely affect our business, results of operations, financial condition and growth prospects. In such an event, the market price of our common stock could decline, and you could lose all or part of your investment. Summary of Risk Factors Investing in our common stock involves a high degree of risk because our business is subject to numerous risks and uncertainties, as more fully described in this section below this summary. The principal factors and uncertainties that make investing in our common stock risky include, among others: • we have a history of annual net losses and may not be able to achieve or sustain profitability in the future; • if organizations do not adopt our cloud platform, our ability to grow our business and operating results may be adversely affected; • if we are unable to attract new customers or our customers do not renew their subscriptions for our services and add additional users and services to their subscriptions, our future results of operations could be harmed; • we face intense and increasing competition and could lose market share to our competitors; • we have experienced rapid revenue and other growth in recent periods, which may not be indicative of our future performance; • our operating results may fluctuate significantly, which could make our future results difficult to predict and could cause our operating results to fall below expectations; • if the delivery of our services to our customers is interrupted or delayed for any reason, our business would suffer; • the actual or perceived failure of our cloud platform to block malware or prevent a security breach or incident could harm our reputation and adversely impact our business; • our business and growth depend in part on the success of our relationships with our channel partners; • if we fail to develop or introduce new enhancements to our cloud platform, including AI enhancements, our ability to attract and retain customers and remain competitive could be impaired; • if our cloud platform or internal networks, systems or data are or are perceived to have been breached, our solution may be perceived as insecure, our reputation may be damaged and our financial results may be negatively impacted; • we rely on our key technical, sales and management personnel to grow our business, and the loss of one or more key employees or the inability to attract and retain qualified personnel could harm our business; • claims by others that we infringe their proprietary technology or other rights, or other lawsuits asserted against us, could result in significant costs and substantially harm our business; • if we are unable to effectively manage certain risks and challenges related to our India operations, our business could be harmed; 20
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Table of Contents • repayment of our debt may require a significant amount of cash, and we may not have sufficient cash flow from our business or the ability to raise funds to pay our substantial debt; and • the impact of global economic disruptions and changing macroeconomic and geopolitical conditions remains uncertain and may have a material adverse impact on our business. Risks Related to Our Business Risks Related to Our Growth We have a history of annual net losses and may not be able to achieve or sustain profitability in the future. We have incurred net losses in all annual periods since our inception, and we expect we will continue to incur annual net losses for the foreseeable future. We experienced net losses of $63.2 million, $41.5 million and $57.7 million for fiscal 2026, fiscal 2025 and fiscal 2024, respectively. As of July 31, 2026, we had an accumulated deficit of $1,252.7 million. Because the market for our cloud platform is rapidly evolving and cloud-based security solutions are still in the process of being widely adopted, it is difficult for us to predict our future results of operations. We expect our operating expenses to increase significantly over the next several years as we continue to hire additional personnel, particularly in research and development and sales and marketing, expand our operations and infrastructure, both domestically and internationally, and continue to develop our platform. If we fail to increase our revenue to offset the increases in our operating expenses, we may not achieve or sustain profitability in the future. Additionally, our business strategy continues to focus primarily on long-term growth. As we execute on this strategy, we may ultimately be unable to achieve or sustain profitability at the level contemplated by industry or financial analysts and our stockholders, or at all, and as a result, our stock price may decline. If organizations do not adopt our cloud platform, our ability to grow our business and operating results may be adversely affected. Cloud security technologies are still evolving, and it remains difficult to predict customer demand and adoption rates for our solutions. We believe that our cloud platform offers superior protection to our customers, who are moving their applications and data to the cloud and embracing AI applications and agents. We also believe that our cloud platform represents a major shift from on-premises appliance-based security solutions. While cloud-based security solutions have seen increased adoption, traditional on-premises security appliances continue to be entrenched in the infrastructure of many of our potential customers, particularly large enterprises, because of their prior investment in and the familiarity of their IT personnel with on-premises appliance-based solutions. As a result, our sales process often involves extensive efforts to educate our customers on the benefits and capabilities of our cloud platform, particularly as we continue to pursue customer relationships with large organizations. Even with these efforts, we cannot predict long-term market acceptance of our cloud platform, or the adoption of competing products, services or technologies. If we fail to achieve or maintain broad market acceptance of our cloud platform or are unable to keep pace with industry changes, particularly as a result of AI, our ability to grow our business and our operating results will be materially and adversely affected. If we are unable to attract new customers, our future results of operations could be harmed. To increase our revenue and achieve and maintain profitability, we must add new customers. To add new customers, we must successfully convince IT decision makers that security delivered through our cloud platform provides significant advantages over legacy on-premises appliance-based security products and competing cloud-based products. Additionally, many of our customers broadly deploy our products, which requires a significant commitment of resources from our 21
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Table of Contents customers. These factors significantly impact our ability to add new customers and increase the time, resources and sophistication required to do so. In addition, numerous other factors, many of which are out of our control, have impacted, and may in the future impact, our ability to add new customers, including: • potential customers’ commitments to legacy IT security vendors and products; • real or perceived switching costs; • the current or potential implementation of tariffs or retaliatory measures due to tariffs on the sales of our products in countries where our customers or potential paying customers are located; • competition from hybrid, cloud or legacy security products; • our failure to expand, retain and motivate our sales and marketing personnel; • our failure to develop or expand relationships with our channel partners or to attract new channel partners; • failure by us or our partners to help our customers to successfully deploy our cloud platform; • negative media or industry or financial analyst commentary regarding us or our solutions, or similar solutions offered by other vendors; • litigation; and • general economic conditions. As a result of challenging and uncertain macroeconomic conditions and the other challenges described in these risk factors, we have experienced, and may experience in the future, increased scrutiny and a longer approval process for initial purchases by new customers, particularly for larger transactions. We cannot predict how challenging and uncertain macroeconomic conditions or other challenges will impact potential customers' purchasing decisions and whether potential customers may decide to delay purchases, decrease the size of purchases or entirely forego purchasing our services. If our efforts to attract new customers are not successful, our revenue and rate of revenue growth may decline, we may not achieve profitability and our future results of operations could be materially harmed. If our customers do not renew their subscriptions for our services and add additional users and services to their subscriptions, our future results of operations could be harmed. In order for us to maintain or improve our results of operations, it is important that our customers renew their subscriptions for our services when existing contract terms expire, and that we expand our commercial relationships with our existing customers. Our customers have no obligation to renew their subscriptions for our services after the expiration of their contractual subscription period, which is typically one to five years, and in the normal course of business, some customers have elected not to renew. In addition, in certain cases, including under the EU Data Act, customers may cancel their subscriptions without cause either at any time or upon advance written notice (commonly ranging from 30 days to 60 days), typically subject to an early termination penalty for unused services. In addition, our customers may renew for fewer users, elect not to renew non-user-based services, renew for shorter contract lengths or switch to a lower-cost product suite. If our customers do not renew their subscriptions, we could incur impairment losses related to our deferred contract acquisition costs. It is difficult to accurately predict long-term customer retention because of our varied customer base and given the 22
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Table of Contents length of our subscription contracts. Our customer retention and expansion may decline or fluctuate as a result of a number of factors, including our customers’ satisfaction with our services, our prices and pricing plans, our customers’ spending levels, decreases in the number of services purchased and/or the users to which our customers deploy our solutions, new laws and regulations impacting service contract terms, mergers and acquisitions involving our customers, competition, our customers' increasing use of AI to automate tasks traditionally performed by human workers and deteriorating or uncertain general economic conditions. Any of these factors may result in our customers and potential customers reducing their IT budgets or lowering employee headcounts, which could negatively impact our business. Our future success also depends in part on the rate at which our current customers add additional users or services to their subscriptions, which is driven by a number of factors, including customer satisfaction with our services, customer security and networking issues and requirements, general economic conditions and customer reaction to the price per additional user or of additional services. In addition, as our customers increasingly deploy AI agents, our success will increasingly depend on our ability to monetize the increasing prevalence of non-user- based traffic. If our efforts to expand our relationships with our existing customers are not successful, our business may materially suffer. We have experienced rapid revenue and other growth in recent periods, which may not be indicative of our future performance. We have experienced rapid growth in revenue, operations and employee headcount in recent periods. In addition, the number of customers, users, services and internet traffic on our cloud platform has increased rapidly in recent years, and we anticipate that the increasing adoption and deployment of AI technologies by our customers will result in significant increases in traffic on and usage of our platform. Our growth may not be sustainable and may not be sufficient to achieve and sustain profitability, as we also expect our costs to increase in future periods as we expand our operations and significantly increase our headcount. In addition, we expect our recent revenue growth rates will decline in the future as the size of our revenue base increases. As a result, we believe that historical comparisons of our revenue may not be meaningful and should not be relied upon as an indication of future performance. Accordingly, you should not rely on our revenue and other growth for any prior quarter or fiscal year as an indication of our future revenue or revenue growth. If we fail to effectively manage our growth, we may be unable to execute our business plan, maintain high levels of service, adequately address competitive challenges or maintain our corporate culture, and our business, financial condition and results of operations would be harmed. Our growth has placed, and future growth will continue to place, a significant strain on our management and our administrative, operational and financial infrastructure. Our success will depend in part on our ability to manage this growth effectively, which will require that we continue to improve our administrative, operational, financial and management systems and controls by, among other things: • effectively attracting, retaining, training and integrating, including collaborating with, a large number of new employees; • further improving our key business applications, processes and IT infrastructure, including through the use of AI, to support our business needs; • enhancing our information and communication systems to ensure that our employees and offices around the world are well coordinated and can effectively communicate with each other and our growing base of channel partners, customers and users; and • appropriately documenting and testing our IT systems and business processes. 23
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Table of Contents These and other improvements in our systems and controls will require significant capital expenditures and the allocation of valuable management and employee resources. If we fail to implement these improvements effectively, our ability to manage our expected growth, ensure uninterrupted operation of our cloud platform and key business systems and comply with the rules and regulations applicable to public companies could be impaired, the quality of our platform and services could suffer and we may not be able to adequately address competitive challenges. In addition, we believe that our corporate culture has been a contributor to our success, which we believe fosters innovation, teamwork and an emphasis on customer-focused results. We also believe that our culture creates an environment that drives and perpetuates our strategy and cost-effective distribution approach. In the past we have, and in the future we may, restructure or reduce our workforce to align people, roles and projects to our strategic priorities. Any restructuring, reduction or realignment in the workforce has the potential to negatively impact employee morale or make it more difficult to attract and retain talent. As we continue to grow, we may find it difficult to maintain our corporate culture. Preservation of our corporate culture is also made more difficult following the implementation of our hybrid work environment, and many of our employees continue to work from home on a full-time or part-time basis. Any failure to preserve our culture could harm our future success, including our ability to retain and recruit personnel, innovate and operate effectively and execute on our business strategy. If we experience any of these effects in connection with future growth, it could materially impair our ability to attract new customers, support and retain existing customers and expand their use of our platform, all of which would materially and adversely affect our business, financial condition and results of operations. Our operating results may fluctuate significantly, which could make our future results difficult to predict and could cause our operating results to fall below expectations. Our operating results may fluctuate from quarter to quarter as a result of a number of factors, many of which are outside of our control and may be difficult to predict. Some of the factors that may cause our results of operations to fluctuate from quarter to quarter include: • broad market acceptance and the level of demand for our cloud platform; • our ability to attract new customers, particularly large enterprises; • our ability to retain customers and expand their usage of our platform, particularly our largest customers; • our ability to successfully expand internationally and penetrate key markets; • the effectiveness of our sales and marketing programs; • the length of our sales cycle; • the timing and availability of renewals; • the mix of billings among monthly in advance, quarterly in advance, annually in advance and multi-year in advance; • technological changes and the timing and success of new service introductions by us or our competitors or any other change in the competitive landscape of our market; • increases in and timing of operating expenses that we may incur to grow and expand our operations and to remain competitive; • pricing pressure as a result of competition or otherwise; • seasonal buying patterns for IT spending, including the possible slowdown in IT spending due to the current macroeconomic and geopolitical environment; 24
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Table of Contents • the quality and level of our execution of our business strategy and operating plan; • reputational harm as a result of actual, perceived or purported technological failure or disruption; • adverse litigation judgments, settlements or other litigation-related costs; • changes in the legislative or regulatory environment; • the impact and costs related to the acquisition of businesses, talent, technologies or intellectual property rights; • fluctuations in currency exchange rates and changes in the proportion of our revenue and expenses denominated in foreign currencies; • changes in U.S. generally accepted accounting principles; and • general economic conditions in either domestic or international markets, including as a result of macroeconomic and geopolitical events, developments and conditions. Any one or more of the factors above may result in significant fluctuations in our results of operations. We also intend to continue to invest significantly to grow our business in the near future rather than optimizing for profitability or cash flows. In addition, we generally experience seasonality in terms of when we enter into agreements with customers. We typically enter into a higher percentage of agreements with new customers, as well as renewal agreements with existing customers, in the second half of our fiscal year. This seasonality is reflected to a much lesser extent, and sometimes is not immediately apparent, in revenue, due to the fact that we recognize subscription revenue ratably over the term of the subscription, which is generally one to five years. We expect that seasonality will continue to affect our operating results in the future and may reduce our ability to predict cash flow and optimize the timing of our operating expenses. The variability and unpredictability of our quarterly results of operations or other operating metrics could result in our failure to meet our expectations or those of industry or financial analysts. If we fail to meet or exceed such expectations for these or any other reasons, the market price of our common stock could fall substantially, and we could face costly lawsuits, including securities class action suits. Our business and growth depend in part on the success of our relationships with our channel partners. We currently derive most of our revenue from sales through our channel partner network, and we expect for the foreseeable future most of our future revenue growth will also be driven through this network. Not only does our joint sales approach require additional investment to grow and train our sales force, but we believe that continued growth in our business is dependent upon identifying, developing and maintaining strategic relationships with our existing and potential channel partners, including global systems integrators and regional telecommunications service providers that will in turn drive substantial revenue and provide additional value-added services to our customers. Our agreements with our channel partners are generally non-exclusive, meaning our channel partners may offer customers the products of several different companies, including products that compete with our cloud platform. Our channel partners may also cease marketing or reselling our platform with limited or no notice and without penalty. If our channel partners do not effectively market and sell subscriptions to our cloud platform, choose to promote our competitors’ products or fail to meet the needs of our customers, our ability to grow our business and sell subscriptions to our cloud platform may be adversely affected. For example, sales through our top five channel partners and their affiliates, in aggregate, represented 31% of our revenue for fiscal 2026, 28% of our revenue for fiscal 2025 and 25% of our revenue for fiscal 2024. In addition, our channel partner structure could subject us to lawsuits or reputational harm if, for example, a channel partner misrepresents the functionality of our cloud platform to customers or violates applicable laws or our corporate policies. Moreover, our channel partners' operations may be negatively impacted by events including pandemics, international conflicts, changes to applicable trade laws and regulations (including tariffs), inflation and other events affecting the global economy in general. For example, these events could increase credit 25
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Table of Contents risk of end customers and create uncertainty in credit markets. Our ability to achieve revenue growth in the future will depend in large part on our success in maintaining successful relationships with our channel partners, identifying additional channel partners and training our channel partners to independently sell and deploy our platform. If we are unable to maintain our relationships with our existing channel partners or develop successful relationships with new channel partners or if our channel partners fail to perform, our business, financial position and results of operations could be materially and adversely affected. Risks Related to Our Products and Services We face intense and increasing competition and could lose market share to our competitors, which could adversely affect our business, financial condition and results of operations. The market for network security solutions is intensely competitive and characterized by rapid changes in technology, customer requirements, industry standards and frequent introductions of new products and services and improvements of existing products and services. We compete with many established network and security vendors who are aggressively competing against us with their legacy appliance-based solutions and have also introduced cloud-based services that purport to have functionality similar to our cloud platform. We are also experiencing increased competition as other established and emerging companies enter the cloud-based security solutions market and introduce new products, services and technologies to address evolving customer requirements. If we are unable to anticipate or effectively react to these competitive challenges, our competitive position could weaken, and we could experience a decline in revenue or our growth rate that could materially and adversely affect our business and results of operations. Our competitors and potential competitors include: • independent IT security vendors, which offer a broad mix of network and endpoint security products; • large networking, cloud service and other vendors, which offer security appliances and/or incorporate security capabilities in their products, platforms and other services; • companies with point solutions that compete with some of the features of our cloud platform, such as proxy, firewall, CASB, sandboxing and advanced threat protection, AI security, DLP, DSPM, browser security, MDR, SecOps, load balancing and VPN; and • other providers of IT security services that offer, or may leverage related technologies, including AI, to introduce products that compete with or are alternatives to our cloud platform. Many of our existing competitors have, and some of our potential competitors could have, substantial competitive advantages such as: • greater name recognition, longer operating histories and larger customer bases; • larger sales and marketing budgets and resources; • broader distribution and established relationships with channel partners and customers; • greater customer support resources; • greater resources to make acquisitions and enter into strategic partnerships; • lower labor and research and development costs; • larger and more mature intellectual property rights portfolios; and 26
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Table of Contents • substantially greater financial, technical and other resources. Our competitors may be successful in convincing decision makers that legacy appliance-based security products, hybrid security cloud solutions based on outdated technology or newly developed cloud-delivered and/or AI-based security services are sufficient to meet their security needs and provide security performance that competes with our cloud platform. In addition, our competitors have and may develop cloud-based solutions with architectures similar to our products. Further, many organizations have invested substantial personnel and financial resources to design and operate their appliance-based networks and have established deep relationships with our competitors. As a result, these organizations may prefer to purchase from their existing suppliers rather than add or switch to a new supplier. Our larger competitors have substantially broader and more diverse product and services offerings, which may allow them to leverage their relationships based on other products or incorporate functionality into existing products to gain business in a manner that discourages users from purchasing our services, including through selling at zero or negative margins, offering free services and other concessions, bundling products or maintaining closed technology platforms. Many competitors that specialize in providing protection from a single type of security threat may be able to deliver these targeted security products to the market more quickly than we can or to convince organizations that these limited products meet their needs. Conditions in our market change rapidly and significantly as a result of technological advancements (particularly as a result of AI), partnering or acquisitions by our competitors or continuing market consolidation. Start-up companies that innovate and large competitors that are making significant investments in research and development may introduce similar or superior products, services and technologies that compete with our cloud platform. Large companies with substantial communications infrastructure, such as global telecommunications services providers or public cloud providers, have entered or could choose to enter the security solutions market. Some of our current or potential competitors have made or could make acquisitions of businesses or establish cooperative relationships that may allow them to offer more directly competitive and comprehensive solutions than were previously offered and adapt more quickly to new technologies and customer needs. In addition, AI technologies may lower barriers to entry for new competitors, including large AI providers and hyperscalers, and enable faster development of alternative solutions. These competitive pressures in our market or our failure to compete effectively may result in price reductions, fewer orders, reduced revenue and gross margins, increased net losses and loss of market share. Any failure to meet and address these factors could materially harm our business and operating results. If the delivery of our services to our customers is interrupted or delayed for any reason, our business would suffer. Any interruption or delay in the delivery of our services will negatively impact our customers. Our solutions enable secure connections to cloud-based applications and other destinations via the internet, by directing our customers’ internet traffic through our cloud platform. In addition, in certain local jurisdictions, we enable select third parties to host our services and cloud platform via their owned and controlled data centers to align with local requirements. Our customers depend on the continuous availability of our cloud platform to access the internet, and our services are designed to operate without interruption in accordance with our service level commitments. However, our platform is complex and may contain defects or errors that are not detected until after deployment. If we fail to timely detect defects or errors before deployment, or if our entire platform were to fail, customers and users could lose access to critical services and applications until the disruption is resolved or customers deploy our disaster recovery solution that allows them to bypass our cloud platform to access the internet. The adverse effects of any service interruptions on our reputation and financial condition may be disproportionately heightened due to the nature of our business and the fact that our customers expect continuous and uninterrupted internet access and have a low tolerance for interruptions of any duration. While we do not consider them to have been material, we have experienced, and may in the future experience, service disruptions and other performance problems due to a variety of factors. 27
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Table of Contents The following factors, many of which are beyond our control, can affect the delivery and availability of our services and the performance of our cloud, whether delivered by us or select third-party providers: • the development and maintenance of the infrastructure of the internet; • the performance and availability of third-party telecommunications services with the necessary speed, data capacity and security for providing reliable internet access and services; • decisions by the owners and operators of the data centers where our cloud infrastructure is deployed or by global telecommunications service provider partners who provide us with network bandwidth to terminate our contracts, discontinue services to us, shut down operations or facilities, increase prices, change service levels, limit bandwidth, declare bankruptcy or prioritize the traffic of other parties; • the occurrence of earthquakes, floods, fires, pandemics, power loss, system failures, physical or electronic break-ins, acts of war, international conflicts (such as the current conflicts between Russia and Ukraine and in the Middle East, including recent conflicts related to Iran) or terrorism, human error or interference (including by disgruntled or negligent, current or former employees or contractors) and other catastrophic events; • cyberattacks, including denial of service attacks, targeted at us, our data centers, our global telecommunications service provider partners or the infrastructure of the internet; • government action to limit access to the internet or internet infrastructure; • failure by us to maintain and update our cloud infrastructure to meet our traffic capacity requirements; • errors, defects or performance problems in our software, including those potentially introduced by our software updates and third-party software incorporated in our software, which we use to operate our cloud platform; • improper classification of websites by our vendors who provide us with lists of malicious websites; • improper deployment or configuration of our services by our customers; • the failure of our redundancy systems, in the event of a service disruption at one of our data centers, to provide failover to other data centers in our data center network; • the failure of our disaster recovery and business continuity arrangements; and • the actual or potential implementation of export controls or tariffs, or retaliatory measures in response to such actions, on the sales of our products in countries where our customers or potential customers are located. The occurrence of any of these factors, or if we are unable to efficiently and cost-effectively fix such errors or other problems that may be identified, could damage our reputation, negatively impact our relationship with our customers or otherwise materially harm our business, results of operations and financial condition. In addition, powerful new AI models have accelerated our ability to discover vulnerabilities in our software and third-party components we incorporate into our software. As a result, we are identifying more vulnerabilities, and any failure to timely remediate any significant vulnerability may result in issues that could disrupt the continuity or security of our services. We provide our services through a cloud-based inline proxy, and some governments, third-party products, websites or services may block proxy-based traffic under certain circumstances. For example, vendors may attempt to block traffic from our cloud platform or blacklist our IP addresses because they cannot identify the source of the proxy-based traffic. Our competitors may use this as an excuse to block traffic from their solutions or blacklist our IP addresses, which may result in our customers’ traffic being blocked from our platform. If our customers experience significant instances of traffic blockages, 28
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Table of Contents they will experience reduced functionality or other inefficiencies, which would reduce customer satisfaction with our services and likelihood of renewal. If we fail to develop or introduce new enhancements to our cloud platform, including AI enhancements, on a timely basis, our ability to attract and retain customers, remain competitive and grow our business could be impaired. The industry in which we compete is characterized by rapid technological change, frequent introductions of new products and services, evolving industry standards and changing regulations, as well as changing customer needs, requirements and preferences. Our ability to attract new customers and increase revenue from existing customers will depend in significant part on our ability to anticipate and respond effectively to these changes on a timely basis and continue to introduce enhancements to our cloud platform. For example, advancements in technology, such as AI and ML, are changing the way our industry identifies and responds to cyber threats, and businesses that are slow to adopt or fail to adopt these new technologies may face a competitive disadvantage. The success of our cloud platform depends on our continued investment in our research and development organization to increase the reliability, availability and scalability of our existing solutions. The success of any enhancement depends on several factors, and any new service that we develop or acquire might not be introduced in a timely or cost-effective manner and might not achieve the broad market acceptance necessary to generate significant revenue. If new technologies, including AI- enabled technologies, emerge that deliver competitive products and services at lower prices, more efficiently, more conveniently or more securely, these technologies could adversely impact our ability to compete effectively. Any delay or failure in the introduction of enhancements could materially harm our business, results of operations and financial condition. In addition, the application of AI-enabled vulnerability tools to our infrastructure and software is surfacing a substantially greater volume of vulnerabilities requiring remediation than in the past. In the future, new computing methods, including quantum, may introduce vulnerabilities, compatibility issues, increased processing requirements, latency or service disruptions, which may render key cryptographic methods used for encryption, authentication, digital signatures, certificates, software integrity, and key establishment ineffective. If quantum adoption materializes faster than expected, we may need to accelerate the refresh of our service delivery fleet, which could have a material impact on our costs. Additionally, we may need to make changes to our pricing and packaging in response to evolving customer needs, competitive dynamics or the costs associated with these technology transitions, which could adversely affect our revenue and margins. While timely remediation strengthens the security of our cloud platform, the engineering capacity required for patching, regression testing and re- validation may reduce the resources available for new feature development and the introduction of new solutions, which could adversely affect our ability to timely develop and release new product features and enhancements. If our global network of data centers, which deliver our services, was damaged or otherwise failed to meet the requirements of our business, our ability to provide services to our customers and maintain the performance of our cloud platform could be negatively impacted, which could cause our business to suffer. We currently host our cloud platform and serve our customers from a global network of over 200 public data centers globally and thousands of private sites at the edge. While we have electronic access to the components and infrastructure of our cloud platform that are hosted by third parties, we do not control the operation of these facilities. Consequently, we may be subject to service disruptions as well as a lack of adequate support for our data center operations due to reasons that are outside of our control. Our data centers are hosted in third-party locations, which are vulnerable to damage and connections to our data centers may be interrupted by a variety of sources, including earthquakes, floods, fires, power loss, system or infrastructure failures, computer viruses, physical or electronic break-ins, human error or interference (including by disgruntled or negligent, current or former employees or contractors) and other catastrophic events. Our data centers may also be subject to national or local administrative actions, changes in government regulations, including, for example, the impact of global economic and other sanctions like those levied in response to the current conflict between Russia and Ukraine, changes to legal or permitting requirements and litigation to stop, limit or delay operations. Despite precautions taken at these 29
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Table of Contents facilities, a decision to close the facilities without adequate notice or other unanticipated problems at these facilities could result in interruptions or delays in our services, impede our ability to scale our operations or have other adverse impacts upon our business. In addition, if we do not accurately plan for our infrastructure capacity requirements or experience significant strains on our data center resources, or if data center capacity is unavailable or unavailable at acceptable terms, we may experience delays and additional expenses in establishing new data centers, and our customers could experience performance degradation or service outages that may subject us to financial liabilities, result in customer losses and materially harm our business. If our cloud platform or internal networks, systems or data are or are perceived to have been breached, our solution may be perceived as insecure, our reputation may be damaged and our financial results may be negatively impacted. It is virtually impossible for us to entirely mitigate the risk of breaches of our cloud platform or other security incidents affecting our cloud platform or our internal systems, networks or data. In addition, the functionality of our platform may be disrupted, either intentionally or due to negligence, including by disgruntled or negligent, current or former employees or contractors. The security measures we use internally and have integrated into our cloud platform, which are designed to detect unauthorized activity and prevent or minimize security breaches, and include our own newly developed products and services, may not function as expected or may not be sufficient to identify or protect against certain attacks. Enterprises are subject to a wide variety of attacks on their networks and systems, and techniques used to sabotage or to obtain unauthorized access to networks in which data is stored or through which data is transmitted change frequently and generally are not recognized until launched against a target. Further, the development of AI and ML and the proliferation of AI and ML tools used to identify and exploit vulnerabilities create additional risks of attacks and of impactful security breaches and incidents. The growth in state sponsored cyber activity, including those actions taken in connection with recent global conflicts and geopolitical tensions, showcases the increasing sophistication of cyber threats. As a result, we may be unable to anticipate these techniques or implement adequate measures to prevent an electronic intrusion into our customers through our cloud platform or to prevent breaches and other security incidents affecting our cloud platform, internal networks, systems or data. Further, once identified, we may be unable to remediate or otherwise respond to a breach or other incident in a timely manner. Actual, perceived or purported security breaches of our cloud platform could result in actual, perceived or purported breaches of our customers’ networks and systems. Our internal systems are exposed to the same cybersecurity risks and consequences of a breach as our customers and other enterprises. However, since our business is focused on providing reliable security services to our customers, we believe that an actual, perceived or purported breach of, or security incident affecting, our internal networks, systems or data, could be especially detrimental to our reputation, customer confidence in our solution and our business. Additionally, many of our personnel work remotely on a hybrid or permanent basis, which may pose additional data security risks. Further, our vendors and service providers have been, and may in the future be, the targets of cyberattacks, and their systems and networks have been, and may in the future be, breached or may contain exploitable defects or bugs that could result in a breach of or disruption to their or our systems and networks. Our ability to monitor our vendors’ and service providers’ data security is limited, and, in any event, third parties may be able to circumvent their security measures, resulting in the unauthorized access to, misuse, disclosure, loss, alteration, or destruction of our data, including confidential, sensitive, and other information about individuals. Geo-political factors including international conflicts, such as between Russia and Ukraine and in the Middle East, including recent conflicts related to Iran, may increase the risk of such cyberattacks. Any actual, perceived or purported security breaches or other security incidents that we suffer with regard to our platform, systems, networks or data, including any such actual, perceived or purported security breaches or security incidents that result, or are believed to result, in actual, perceived or purported breaches of our customers’ networks or systems, could result in: 30
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Table of Contents • the expenditure of significant financial resources in efforts to analyze, correct, eliminate, remediate or work around errors or defects, to address and eliminate vulnerabilities and to address any applicable legal or contractual obligations relating to any actual, perceived or purported security breach or other security incident; • negative publicity and damage to our reputation, brand, and market position; • harm to our relationships with, and a loss of, existing or potential customers or channel partners; • delayed or lost sales and harm to our financial condition and results of operations; • a delay in attaining, or the failure to attain, market acceptance; and • legal claims and demands (including for stolen assets or information, repair of system damages and compensation to customers, customers of customers and business partners), litigation (including stockholder claims), regulatory inquiries or investigations and other liability. Any of the above could materially and adversely affect our business, financial condition and results of operations. While we maintain insurance, our insurance may be insufficient to cover all liabilities incurred in relation to actual, perceived or purported security breaches or other security incidents. We also cannot be certain that our insurance coverage will be adequate for liabilities actually incurred, that insurance will continue to be available to us on economically reasonable terms, or at all, or that any insurer will not deny coverage as to any future claim. The successful assertion of one or more large claims against us that exceed available insurance coverage, or the occurrence of changes in our insurance policies, including premium increases or the imposition of large deductible or co-insurance requirements, could have a material adverse effect on our business, including our financial condition, operating results and reputation. If our cloud platform does not interoperate with our customers’ network and security infrastructure or with third-party products, websites or services, our cloud platform may become less competitive and our results of operations may be harmed. Our cloud platform must interoperate with our customers’ existing network and security infrastructure. These complex systems are developed, delivered and maintained by the customer and a myriad of vendors and service providers. As a result, the components of our customers’ infrastructure have different specifications, rapidly evolve, utilize multiple protocol standards, include multiple versions and generations of products and may be highly customized. We must be able to interoperate and provide our security services to customers with highly complex and customized networks, which requires careful planning and execution between our customers, our customer support teams and our channel partners. Further, when new or updated elements of our customers’ infrastructure or new industry standards or protocols are introduced, we may have to update or enhance our cloud platform to allow us to continue to provide services to customers. Our competitors or other vendors may refuse to work with us to allow their products to interoperate with our solutions, which could make it difficult for our cloud platform to function properly in customer networks that include these third-party products. We may not deliver or maintain interoperability quickly or cost-effectively, or at all. These efforts require capital investment and engineering resources. If we fail to maintain compatibility of our cloud platform with our customers’ network and security infrastructures, our customers may not be able to fully utilize our solutions, and we may, among other consequences, lose or fail to increase our market share and experience reduced demand for our services, which would materially harm our business, operating results and financial condition. 31
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Table of Contents Risks Related to Our Sales and Operations If we are not able to maintain and enhance our brand, our business and results of operations may be adversely affected. We believe that maintaining and enhancing our reputation as a provider of high-quality security solutions is critical to our relationship with our existing customers and channel partners and our ability to attract new customers and channel partners. The successful promotion of our brand will depend on a number of factors, including our marketing efforts, our ability to continue to develop high-quality features and solutions for our cloud platform, uninterrupted delivery of our cloud services and our ability to successfully differentiate our platform from competitive products and services. Our brand promotion activities may not be successful or yield increased revenue. In addition, independent industry or financial analysts often provide reviews of our platform, as well as products and services of our competitors, and perception of our platform in the marketplace may be significantly influenced by these reviews. If these reviews are negative, or less positive as compared to those of our competitors’ products and services, our brand may be adversely affected. Additionally, the performance of our channel partners may affect our brand and reputation if customers do not have a positive experience with our channel partners’ services. The promotion of our brand requires us to make substantial expenditures, and we anticipate that the expenditures will increase as our market becomes more competitive, we expand into new markets and more sales are generated through our channel partners. To the extent that these activities yield increased revenue, this revenue may not offset the increased expenses we incur. If we do not successfully maintain and enhance our brand, our business may not grow, we may have reduced pricing power relative to competitors and we could lose customers or fail to attract potential customers, all of which would materially and adversely affect our business, results of operations and financial condition. If we do not effectively develop and expand our sales and marketing capabilities, we may be unable to add new customers or increase sales to our existing customers, and our business will be adversely affected. To increase the number of customers and increase the market acceptance of our platform, we will need to expand our sales and marketing operations, including our domestic and international sales force. Although we have a channel sales model, our sales representatives often engage in direct interaction with our prospective customers. Therefore, we continue to be substantially dependent on our sales force to obtain new customers. Increasing our customer base and achieving broader market acceptance of our cloud platform will depend, to a significant extent, on our ability to expand and further invest in our sales and marketing operations and activities. There is significant competition for sales personnel with the advanced sales skills and technical knowledge we need. We believe that selling a cloud-based security solution requires particularly talented sales personnel with the ability to communicate the transformative potential of our cloud platform. Our ability to achieve significant growth in revenue in the future will depend, in large part, on our success in recruiting, training and retaining enough talented sales personnel in both the U.S. and international markets. New hires require significant training and may take significant time before they achieve full productivity. As a result, our new hires and planned hires may not become as productive as we would like, and we may be unable to hire or retain enough qualified individuals in the future. As a result of our rapid headcount growth, a large percentage of our sales and marketing team is new to our company and selling our solutions, and therefore this team may be less effective than our more seasoned employees. Furthermore, hiring sales personnel in new countries, or expanding our existing presence, requires upfront and ongoing expenditures that we may not recover if the sales personnel fail to achieve full productivity. We cannot predict whether, or to what extent, our sales will increase as we expand our sales force or how long it will take for sales personnel to become productive. The effectiveness of our sales and marketing has also varied over time and, together with the effectiveness of any partners or resellers we may engage, may vary in the future. Our business and operating results may be harmed if our efforts do not generate a correspondingly significant increase in revenue. We may not achieve anticipated revenue growth from expanding our sales force if we are unable to hire, develop and retain talented sales personnel, if our 32
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Table of Contents new sales personnel are unable to achieve desired productivity levels in a reasonable period of time, or if our sales and marketing programs are not effective. Our sales cycles can be long and unpredictable, and our sales efforts require considerable time and expense. The timing of our sales and related revenue recognition is difficult to predict because of the length and unpredictability of the sales cycle for our cloud platform, particularly with respect to large organizations. Our sales efforts typically involve educating our prospective customers about the uses, benefits and the value proposition of our cloud platform. Customers often view the subscription to our cloud platform as a significant decision as part of a strategic transformation initiative and, as a result, frequently require considerable time to evaluate, test and qualify our platform prior to entering into or expanding a relationship with us. Large enterprises and government entities in particular often undertake a significant evaluation process that further lengthens the sales cycle. In addition, the impact of macroeconomic or geopolitical conditions could materially and adversely affect our business, operating results and financial condition by reducing sales, lengthening sales cycles and lowering prices for our services. We have experienced and may experience in the future increased scrutiny and a longer approval process for initial purchases by new customers, as a result of challenging macroeconomic conditions. We spend substantial time and resources on our sales efforts without any assurance that our efforts will produce a sale. Platform purchases are frequently subject to budget constraints, multiple approvals and unanticipated administrative, processing and other delays. As a result, it is difficult to predict whether and when a sale will be completed and when revenue from a sale will be recognized. Sales to larger customers involve risks that may not be present, or that are present to a lesser extent, with sales to smaller customers. These risks include: • competition from companies that traditionally target larger enterprises and that may have pre-existing relationships or purchase commitments from such customers; • increased purchasing power and leverage held by larger customers in negotiating contractual arrangements with us; • more stringent requirements in our support obligations; and • longer sales cycles and the associated risk that substantial time and resources may be spent on a potential customer that elects not to purchase our solutions. The failure of our efforts to secure sales after investing resources in a lengthy sales process could materially and adversely affect our business and operating results. Because we recognize revenue from subscriptions for our services over the term of the subscription, downturns or upturns in new business may not be immediately reflected in our operating results and may be difficult to discern. We generally recognize revenue from customers ratably over the terms of their subscriptions, which are typically one to five years. As a result, a substantial portion of the revenue we report in each period is attributable to the recognition of deferred revenue relating to agreements that we entered into during previous periods. Consequently, any increase or decline in new sales or renewals in any one period may not be immediately reflected in our revenue for that period. Any change, however, may affect our revenue in future periods. Additionally, subscriptions that are invoiced annually in advance or multi-year in advance contribute significantly to our short-term and long-term deferred revenue. Accordingly, the effect of downturns or upturns in new sales and potential changes in our rate of renewals may not be fully reflected in our results of operations until future periods. We may also be unable to reduce our cost structure in line with a significant deterioration in sales or renewals. Our subscription model also makes it difficult for us to rapidly increase our revenue through additional sales in any period, as revenue from new customers must be recognized over the applicable subscription term. 33
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Table of Contents We provide service level commitments under our customer contracts. If we fail to meet these contractual commitments, we could be obligated to provide credits for future service and our business could suffer. Our customer agreements contain service level commitments, which contain specifications regarding the availability and performance of our cloud platform. Any failure of or disruption to our infrastructure could impact the performance of our platform and the availability of services to customers. If we are unable to meet our stated service level commitments or if we suffer extended periods of poor performance or unavailability of our platform, we may be contractually obligated to provide affected customers with service credits for future subscriptions, and, in certain cases, refunds. In addition, the limitation of liability provisions in our customer agreements may not fully or effectively protect us from claims as a result of federal, state or local laws or ordinances or unfavorable judicial decisions in the United States or other countries. To date, there has not been a material failure to meet our service level commitments, and we do not currently have any material liabilities accrued on our balance sheet for such commitments. Our revenue, other results of operations and financial condition could be harmed if we suffer performance issues or downtime that exceeds the service level commitments under our agreements with our customers. Our ability to maintain customer satisfaction depends in part on the quality of our customer support, including the quality of the support provided on our behalf by certain channel partners. Failure to maintain high-quality customer support could have an adverse effect on our business, financial condition and results of operations. If we do not provide superior support to our customers, our ability to renew subscriptions, increase the number of users and sell additional services to customers may be adversely affected. We believe that successfully delivering our cloud solution requires a highly skilled level of customer support and engagement. We or our channel partners must assist our customers to deploy our cloud platform, resolve performance issues, address interoperability challenges with a customer’s existing network and security infrastructure and respond to security threats and cyberattacks. Many enterprises, particularly large organizations, have very complex networks and require high levels of focused support, including premium support offerings, to fully realize the benefits of our cloud platform. Any failure by us to maintain the expected level of support could reduce customer satisfaction and hurt our customer retention, particularly with respect to our large enterprise customers. Additionally, if our channel partners do not provide support to the satisfaction of our customers, we may be required to provide this level of support to those customers, which would require us to hire additional personnel and to invest in additional resources, including the possible use of AI support agents. To the extent that we or our channel partners are unsuccessful in hiring, training, retaining or deploying adequate support resources, our ability and the ability of our channel partners to provide adequate and timely support to our customers will be negatively impacted, and our customers’ satisfaction with our cloud platform could be adversely affected. We currently rely in part on contractors provided by third-party service providers internationally to provide support services to our customers, and we expect to expand our international customer service support team to other countries. Any failure to properly train or oversee such contractors could result in a poor customer experience and an adverse impact on our reputation and ability to renew subscriptions or engage new customers. Furthermore, as we sell our solutions internationally, our support organization faces additional challenges, including those associated with delivering support, training and documentation globally. Any failure to maintain high-quality customer support, or a market perception that we do not maintain high-quality support, could materially harm our reputation, adversely affect our ability to sell our solutions to existing and prospective customers and could harm our business, financial condition and results of operations. We rely on our key technical, sales and management personnel to grow our business, and the loss of one or more key employees or the inability to attract and retain qualified personnel could harm our business. Our future success is substantially dependent on our ability to attract, retain and motivate the members of our management team and other key employees throughout our organization. In particular, we are highly dependent on the services of Jay Chaudhry, our Chief Executive Officer and chairman of our board of directors, who is critical to our future 34
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Table of Contents vision and strategic direction. We rely on our leadership team in the areas of operations, security, marketing, sales, support and general and administrative functions, and on individual contributors on our research and development team. Although we have entered into employment agreements with our key personnel, these agreements have no specific duration and constitute at-will employment. We do not maintain key person life insurance policies on any of our employees. The loss of one or more of our executive officers or key employees could seriously harm our business. We have experienced, and may in the future experience, significant change in senior management. For example, two sales leaders recently departed the Company. Any significant leadership change or senior management transition involves risk and any failure to transition effectively or to retain new leaders could hinder our strategic planning, business execution and future performance. To execute our growth plan, we must attract and retain highly qualified personnel. Competition for these personnel in the San Francisco Bay Area, where our headquarters are located, and in other locations where we operate, is often intense, especially for experienced sales professionals and for engineers experienced in designing and developing cloud applications, security software and AI and ML solutions. In addition, the United States and other regions in which we operate have in the past and may again in the future experience acute workforce shortages for highly skilled workers, which in turn, can create hyper-competitive wage environments that may impact our ability to attract and retain employees. We have from time to time experienced, and we may continue to experience, difficulty in hiring and retaining employees with appropriate qualifications. For example, in recent years, recruiting, hiring and retaining employees with expertise in cybersecurity and AI/ML has become increasingly difficult as the demand for cybersecurity and AI/ML professionals has increased. Many of the companies with which we compete for experienced personnel have greater resources than we have. In addition, job candidates and existing employees often consider the value of the equity awards they receive in connection with their employment. Volatility or lack of performance in our stock price may also affect our ability to attract and retain our key employees. If we fail to successfully attract, integrate or retain qualified personnel to fulfill our current or future needs, or if we need to materially increase the value of the compensation packages necessary to attract and retain these employees, our business, operating results and financial condition could be materially and adversely affected. Our business depends, in part, on sales to the public sector and significant changes in the contracting or fiscal policies of public sector organizations could have an adverse effect on our business and operating results. We derive a significant portion of our revenue from contracts with government organizations, and we believe the success and growth of our business will in part depend on adding public sector customers and expanding sales to existing government customers. However, demand from government organizations is often unpredictable, and we may not be able to maintain or grow our revenue from the public sector. Sales to government entities are subject to substantial risks, including the following: • selling to government agencies can be highly competitive, expensive and time-consuming, often involving significantly longer procurement cycles than commercial sales, and significant upfront time and expense without any assurance that such efforts will generate a sale; • U.S. or other government requirements relating to the formation, administration and performance of contracts with the public sector, including the requirement to maintain facilities and other security clearances, affect how we and our channel partners do business with governmental agencies; • U.S. or other government certification requirements applicable to our cloud platform, including the Federal Risk and Authorization Management Program, are often difficult and costly to obtain and maintain and failure to do so will restrict our ability to sell to government customers; 35
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Table of Contents • government demand and payment for our services may be impacted by public sector budgetary cycles and annual funding authorizations (including the impacts of possible government shutdowns and changes in governmental administrations) and government sales are inherently at risk of securing funding; • sales to the U.S. and other governments are subject to procurement regulations, which impose heightened compliance obligations on us and our channel partners; • governments routinely investigate and audit government contractors’ administrative processes and compliance with procurement regulations and any unfavorable investigation or audit could result in fines, civil or criminal liability, further investigations, damage to our reputation and debarment from further government business; • government customers procuring commercial items get the benefit of more favorable terms and conditions by operation of law, regardless of agreed upon contractual terms; and • changes in government policy positions, including applicable tariffs and other trade regulations, or the threat of such changes; spending priorities or reductions in government employees or programs, which result in a reduction of government spending in general or on technology and cybersecurity products in particular. The occurrence of any of the foregoing could cause governments and governmental agencies to delay or refrain from purchasing our solutions in the future and could result in temporary suspension or permanent debarment from sales to government organizations. Any such penalties, disruptions or limitations in our or our channel partners' ability to do business with the public sector could have a material adverse effect on our business, operating results, financial condition and prospects. Our international operations expose us to significant risks, and failure to manage those risks could materially and adversely impact our business. Historically, we have derived a significant portion of our revenue from outside the United States. We derived approximately 47%, 49% and 50% of our revenue from our international customers in fiscal 2026, fiscal 2025 and fiscal 2024, respectively. As of July 31, 2026, approximately 60% of our full-time employees were located outside of the United States. We are continuing to adapt to, and develop strategies to address, international markets and our growth strategy includes continued expansion into target geographies, but there is no guarantee that such efforts will be successful. We expect that our international activities will continue to grow in the future, as we continue to pursue opportunities in international markets. These international operations will require significant management attention and financial resources and are subject to substantial risks, including: • political, economic and social uncertainty or international conflict, such as the current conflicts between Russia and Ukraine and in the Middle East, including recent conflicts related to Iran; • unexpected costs for the localization of our services, including translation into foreign languages and adaptation for local practices and regulatory requirements; • greater difficulty in enforcing contracts and accounts receivable collection, and longer collection periods; • reduced or uncertain protection for intellectual property rights in some countries; • greater risk of unexpected changes in, or increased costs associated with, regulatory practices or enforcement policies, trade regulations including tariffs and tax laws and treaties; 36
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Table of Contents • greater risk of a failure of foreign employees, partners, distributors and resellers to comply with both U.S. and foreign laws, including antitrust regulations, anti-bribery laws, export and import control laws, sanctions and other applicable trade laws and regulations; • requirements to comply with foreign privacy, data protection and cybersecurity laws and the need to offer data sovereignty solutions to satisfy some customers' demands; • increased expenses incurred in providing customer support services to our global customer base and establishing and maintaining office space and equipment for our international operations; • difficulties in complying with regulations relating to AI and ML; • greater difficulty in identifying, attracting and retaining local qualified personnel, and the costs and expenses associated with such activities; • differing employment practices and labor relations issues; • difficulties in managing and staffing international offices and increased travel, infrastructure and legal compliance costs associated with multiple international locations; • fluctuations in exchange rates between the U.S. dollar and foreign currencies in markets where we do business, including the British Pound, Indian Rupee and Euro, and related impact on sales cycles; and • the impact of natural disasters and public health pandemics and epidemics on customers, partners, suppliers, employees, travel and the global economy. As we continue to develop and grow our business globally, our success will depend, in large part, on our ability to anticipate and effectively manage these risks. The expansion of our existing international operations and entry into additional international markets will require significant management attention and financial resources. Our failure to successfully manage our international operations and the associated risks could limit the future growth of our business. Future acquisitions, strategic investments, partnerships or alliances could be difficult to identify and integrate, divert the attention of key management personnel, disrupt our business, dilute stockholder value and adversely affect our operating results, financial condition and prospects. Our business strategy includes acquiring other complementary solutions, technologies or businesses. We have in the past acquired, and expect in the future to acquire, businesses that we believe will complement or augment our existing business. To expand our security offerings and features, we also may enter into relationships with other businesses, which could involve preferred or exclusive licenses, additional channels of distribution or investments in other companies. Negotiating these transactions can be time-consuming, difficult and costly, and our ability to close these transactions may be subject to third-party approvals, such as government regulatory approvals, which are beyond our control. Consequently, we cannot assure you that these transactions, once undertaken and announced, will close. These kinds of acquisitions or investments may result in unforeseen operating difficulties and expenditures. In particular, we may encounter difficulties assimilating or integrating the businesses, technologies, products and services, personnel or operations of companies that we may acquire, particularly if the key personnel of an acquired business choose not to work for us. We may have difficulty retaining the customers of any acquired business or using or continuing the development of the acquired technologies. Acquisitions may also disrupt our ongoing business, divert our resources and require significant management attention that would otherwise be available for development of our business. We may not successfully evaluate or utilize the acquired technology or personnel, or accurately forecast the financial impact of an acquisition transaction, including accounting charges. Any acquisition or investment could expose us to unknown liabilities. Moreover, we cannot 37
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Table of Contents assure you that the anticipated benefits of any acquisition or investment would be realized or that we would not be exposed to unknown liabilities. In connection with these types of transactions, we may: • issue additional equity securities that would dilute our stockholders; • use cash that we may need in the future to operate our business; • incur debt on terms unfavorable to us or that we are unable to repay; • incur large charges or substantial liabilities; • encounter difficulties integrating diverse business cultures; • experience delays in extending our internal control over financial reporting to new acquisitions or investments; • experience delays in our quarterly close process and related filings with the SEC; and • become subject to adverse tax consequences, substantial depreciation or deferred compensation charges. These challenges related to acquisitions or investments could adversely affect our business, operating results, financial condition and prospects. If we are unable to effectively manage certain risks and challenges related to our India operations, our business could be harmed. We believe that our significant presence in India provides important advantages for our business, such as direct access to a large pool of skilled professionals. However, it also creates certain risks that we must effectively manage. As of July 31, 2026, 36% of our global workforce is based in India and is comprised mostly of R&D, finance and operations professionals. Wage costs in India for skilled professionals are currently lower than in the United States for comparably skilled professionals. However, wages and benefit costs in India are increasing at a faster rate than in the United States, which could result in us incurring increased costs for technical professionals. There is intense competition in India for skilled technical professionals, and we expect such competition to increase. As a result, we may be unable to retain our current employee base in India or hire additional new talent or do so cost-effectively. In addition, India has experienced natural disasters, civil unrest and terrorism and, in the past, has been and may again be involved in conflicts with neighboring countries. If we are unable to effectively manage any of the foregoing risks related to our India operations, our development efforts and operations could be impaired, which could materially and negatively impact our growth and operating results. Our failure to raise additional capital necessary to expand our operations and invest in new solutions could reduce our ability to compete and could harm our business. We expect that our existing cash, cash equivalents and short-term investments will be sufficient to meet our anticipated cash needs for working capital, capital expenditures and 2028 Notes repayment requirements for at least the next 12 months. We may, however, need to raise additional funds to fund our operating expenses, make capital purchases, acquire or invest in business or technology, and we may not be able to obtain those funds on favorable terms, or at all. If we raise additional equity financing, our stockholders may experience significant dilution of their ownership interests and the per share value of our common stock could decline. Furthermore, if we engage in additional debt financing, the holders of our debt would have priority over the holders of our common stock, and we may be required to accept terms that restrict our ability to incur additional indebtedness or our ability to pay any dividends on our common stock, though we do not intend to pay dividends in the foreseeable future. We may also be required to take other actions, any of which could harm our business and operating results. If we need to access the capital markets, there can be no assurance that financing may be available on attractive terms, if at all. If we are unable to obtain adequate financing, or financing on terms satisfactory to us, when we require it, our ability 38
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Table of Contents to continue to support our business growth and to respond to business challenges could be significantly limited, and our business, operating results, financial condition and prospects could be materially and adversely affected. Risks Related to Artificial Intelligence, Information Technology, Intellectual Property, Data Security and Privacy The actual or perceived failure of our cloud platform to block malware or prevent a security breach or incident could harm our reputation and adversely impact our business, financial condition and results of operations. Our cloud platform may fail to detect or prevent security breaches or incidents for any number of reasons. Our cloud platform is complex and may contain performance issues that are not detected until after its deployment. We also provide frequent solution updates and fundamental enhancements, which increase the possibility of errors, and our reporting, tracking, monitoring and quality assurance procedures may not be sufficient to ensure we detect any such defects in a timely manner. The performance of our cloud platform can be negatively impacted by our failure to enhance, expand or update our cloud platform, bugs, errors or defects in our software, improper classification of websites by our vendors who provide us with lists of malicious websites, improper deployment or configuration of our services and many other factors. In addition, the techniques used by cyber threat actors, including state sponsored actors, to access or sabotage networks and other systems change frequently, generally are not recognized until launched against a target and are becoming faster, more sophisticated, more prevalent and more automated as a result of the availability and rapid commoditization of AI-enabled cyberattack toolkits. While advanced adversaries continue to gain capabilities, less-sophisticated actors are increasingly able to plan, develop and deliver attacks at a scale, speed and degree of customization that has historically required specialized expertise. As a result, we expect the volume, speed and the per-incident impact of cyberattacks to increase and dramatically expand the global threat landscape. Further, there is a risk that a cyber threat could emerge that our services are unable to detect or prevent until after some of our customers are impacted. As our services are adopted by an increasing number of enterprises, it is possible that the individuals and organizations behind cyber threats will focus on finding ways to defeat our services or to target our systems. If this happens, our cloud platform could be targeted by attacks specifically designed to disrupt our business and create the perception that our cloud platform is not capable of providing superior security, which, in turn, could have a serious impact on our reputation as a provider of security solutions. Further, high profile security breaches or incidents, in particular those of cloud-based service providers, may cause our customers and potential customers to lose trust in cloud solutions generally, and with respect to security in particular, which could materially and adversely impact our ability to retain existing customers or attract new customers. Increasingly, enterprises are subject to a wide variety of attacks on their networks and systems, including traditional threat actors, malicious code (such as viruses and worms), social engineering attacks (such as deep fakes), targeted phishing attacks, distributed denial-of-service attacks, advanced attacks conducted or sponsored by nation-states, AI enabled attacks or attacks targeting and exploiting AI and ML systems and applications, advanced persistent threat intrusions, ransomware and other malware, attacks on their vendors and supply chains, and theft or misuse of intellectual property or business or personal data, including by disgruntled or negligent, current or former employees or contractors. No security solution, including our cloud platform, can address all possible security threats, which are becoming increasingly frequent and sophisticated with the development of AI and ML and the proliferation of AI and ML tools used to identify and exploit vulnerabilities, or block all methods of penetrating a network or otherwise perpetrating a security breach or incident. Our customers typically rely on complex network and security infrastructures, which include products and services from multiple vendors, to secure their networks. If any customer's network becomes infected with malware or experiences a security breach or incident, they could be disappointed with our services, regardless of whether our services are intended to block the attack or would have blocked the attack if the customer had properly configured our cloud platform. Additionally, if any enterprises that are publicly known 39
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Table of Contents to use our services are the subject of a cyberattack that becomes publicized, our current or potential customers may look to our competitors for alternatives to our services. From time to time, industry or financial analysts and research firms test our solutions against other security products. Our services may fail to detect or prevent threats in any particular test for a number of reasons, including misconfiguration. To the extent potential customers, industry or financial analysts or testing firms believe that the occurrence of a failure to detect or prevent any particular threat is a flaw or indicates that our services do not provide significant value, our reputation and business could be materially harmed. Any real or perceived flaws in our cloud platform or any real, perceived or purported security breaches or other security incidents of our customers could result in: • a loss of existing or potential customers or channel partners; • delayed or lost sales and harm to our financial condition and results of operations; • a delay in attaining, or the failure to attain, market acceptance; • the expenditure of significant financial resources in efforts to analyze, correct, eliminate, remediate or work around errors or defects, to address and eliminate vulnerabilities and to address any applicable legal or contractual obligations relating to any actual, perceived or purported security breach or incident; • negative publicity and damage to our reputation and brand; and • legal claims and demands (including for stolen assets or information, repair of system damages, and compensation to customers and business partners), litigation, regulatory inquiries or investigations and other liability. Any of the above results could materially and adversely affect our business, financial condition and results of operations. Additionally, with data security being a critical competitive factor in our industry, we make public statements in our policies, on our website, and elsewhere describing the security of our platform and the performance of our solutions. As a result, we may face claims, including claims of unfair or deceptive trade practices alleging these statements are not accurate, brought by the U.S. Federal Trade Commission, state, local or foreign regulators and private litigants. Issues in the development, use and execution of AI and ML, combined with an uncertain regulatory environment and evolving market expectations, may harm our business. We are increasingly utilizing AI and ML capabilities in our business operations and our product offerings. As with many developing technologies, AI and ML present risks and challenges, many of which may be unknown, which could affect their further development, adoption and use and our ability to realize their anticipated benefits. The rapid evolution of AI and ML requires the application of significant financial, operational and human resources to develop, test, maintain and monitor our products and services and our internal applications, systems and processes to help ensure that AI and ML are implemented effectively and responsibly. We may not accurately forecast the required resources or effectively deploy resources when and where needed to realize the benefits of AI and ML technologies. We are increasingly deploying AI agents, which may take actions that are erroneous, irreversible or misaligned with intended business outcomes, including interacting with unauthorized data sources and external tools. We are also enabling employees across our organization to design, build and deploy software applications. This decentralization of software development activity may increase the risk of security vulnerabilities, data exposure, regulatory non-compliance and operational failures that are difficult to detect or remediate through traditional oversight mechanisms. 40
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Table of Contents Further, a quickly evolving legal and regulatory environment may cause us to incur increased research and development costs, or divert resources from other development efforts, to address social and ethical issues related to AI and ML. As the regulatory landscape for AI and ML evolves, including through new frameworks such as the EU AI Act, we must develop and maintain robust internal policies and standards that clarify functional roles and responsibilities for the responsible and compliant development, deployment and use of AI technologies in our internal operations and product offerings. Since the use of AI technologies presents ethical issues that could become controversial, failure, or perceived failure, to establish or enforce such policies and clear lines of accountability could increase our risk of noncompliance, operational errors, reputational harm and penalties. As a result of these and other challenges associated with our use, implementation and training of AI and ML, or misunderstandings or misrepresentations by third parties about the type of data that we use to train AI or ML, we may in the future be subject to legal liability, competitive harm, negative media coverage, regulatory action and brand or reputational harm. We incorporate technology from third parties into our cloud platform, and our inability to obtain or maintain rights to the technology could harm our business. We license software and other technology from third parties that we incorporate into or integrate with our cloud platform. We cannot be certain that our licensors are not infringing the intellectual property rights of third parties, that our licensors have sufficient rights to the licensed intellectual property in all jurisdictions in which we may sell our services or that our licensors' technology does not include flaws that could harm the performance of our cloud platform or malicious code that could expose our platform to cyberthreats. In addition, many licenses are non-exclusive, and therefore our competitors may have access to the same technology licensed to us. Some of our agreements with our licensors may be terminated for convenience by them, or otherwise provide for a limited term. If we are unable to continue to license any of this technology for any reason, our ability to develop and sell our services containing such technology could be harmed. Similarly, if we are unable to license necessary technology from third parties now or in the future, we may be forced to acquire or develop alternative technology, which we may be unable to do in a commercially feasible manner or at all, and we may be required to use alternative technology of lower quality or performance standards. This could limit and delay our ability to offer new or competitive products and services and increase our costs of production. As a result, our business and results of operations could be significantly harmed. Additionally, as part of our longer-term strategy to grow our business, we may consider opening our cloud platform to third-party developers and applications to further extend its functionality, but we cannot be certain that such efforts to grow our business will be successful. Some of our technology incorporates "open source" software, and we license some of our software through open source projects, which could negatively affect our ability to sell our platform and subject us to possible litigation. Our solutions incorporate software licensed by third parties under open source licenses, including open source software included in software we receive from third-party commercial software vendors. Use of open source software may entail greater risks than use of third-party commercial software, as open source licensors generally do not provide support, updates or warranties or other contractual protections regarding infringement claims or the quality of the code. In addition, the wide availability of open source software used in our solutions could expose us to security vulnerabilities. Some of the open source software we incorporate into our products may include LLMs. Using open source LLMs can present uncertainty regarding license terms and restrictions, potential exposure to intellectual property, privacy or other claims related to training data, increased risk of embedded bias or security vulnerabilities and challenges in compliance with evolving AI-specific regulations. Furthermore, the terms of many open source licenses have not been interpreted by U.S. and other courts, and there is a risk that such licenses could be construed in a manner that imposes unanticipated conditions or restrictions on our ability to market or commercialize our solutions. As a result, we could be subject to lawsuits by parties claiming ownership of what we believe to be open source software. Litigation could be costly for us to defend, have a negative effect on our results 41
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Table of Contents of operations and financial condition or require us to devote additional research and development resources to change our solutions. In addition, by the terms of some open source licenses, under certain conditions we could be required to release the source code of our proprietary software, and to make our proprietary software available under open source licenses, including authorizing further modification and redistribution. In the event that portions of our proprietary software are determined to be subject to such requirements by an open source license, we could be required to publicly release the affected portions of our source code, re-engineer all or a portion of our platform or otherwise be limited in the licensing of our services, each of which could provide an advantage to competitors or other entrants to the market, create security vulnerabilities in our solutions and reduce or eliminate the value of our services. Many of the risks associated with use of open source software cannot be eliminated and could negatively affect our business. Moreover, our processes for controlling our use of open source software in our platform may not be effective. Responding to any infringement or noncompliance claim by an open source vendor, regardless of its validity, or discovering open source software code in our platform could harm our business, operating results and financial condition. We rely on a limited number of suppliers for certain components of our cloud platform and the systems we use to operate our business and provide services to our customers, and any disruption in the availability of these components could delay our ability to expand or increase the capacity of our global data center network, replace defective equipment in our existing data centers or otherwise operate our business and provide services to our customers. We rely on a limited number of suppliers for several components of our cloud platform and the systems we use to operate our business and provide services to our customers, including sole or limited sourced hardware, software and SaaS services. Some of our suppliers also temporarily hold a portion of our assets for us. Our reliance on these suppliers exposes us to risks, including reduced control over production costs, constraints based on the then-current availability, terms and pricing of these components and potential loss of assets. For example, we generally purchase equipment or the components of equipment on a purchase order basis, and do not have long-term contracts guaranteeing supply. We also rely on sole or limited sourced SaaS vendors to provide critical services, and as AI-enabled cyberattacks increase, these SaaS vendors may be compromised or suffer outages, which may disrupt their services on which our cloud platform depends. The technology industry has experienced component shortages, delivery delays, price increases (including memory, storage and processor price increases) and service interruptions in the past. We have experienced and may continue to experience shortages, delays, materially increased costs or service interruptions as a result of natural disasters, acts of war or international conflicts, epidemics or global pandemics, increased demand in the industry, increased demand for components or services used to support AI development or the inability of our suppliers to supply the components in all jurisdictions in which we may host our services. Additionally, changes to existing international trade agreements, tariffs, export controls or other trade measures and regulations that impact our sourcing partners or us may lead to increased costs to operate our business and to disruptions in our supply chain, which could limit our ability to support our customers. For instance, geopolitical, diplomatic and other developments affecting the relationship between China and Taiwan could materially and negatively impact the availability of certain critical components that we use in our data centers. If our supply of certain components is disrupted, delayed or becomes significantly more expensive, there can be no assurance that available alternatives can serve as adequate replacements for the existing components or that alternatives will be available on terms that are favorable to us, if at all, as it may take several months or longer to identify, qualify and engage a new supplier or integrator. Any disruption or delay in access to components may materially increase our costs, require us to increase costs to our customers, delay establishing new data centers, delay increasing capacity or replacing defective equipment at existing data centers, cause other constraints on our operations that could damage our channel partner or customer relationships or otherwise have a material adverse impact on our business and operating results. 42
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Table of Contents Claims by others that we infringe their proprietary technology or other rights, or other lawsuits asserted against us, could result in significant costs and substantially harm our business, financial condition, results of operations and prospects. A number of companies in our industry hold a large number of patents and also protect their copyright, trade secret and other intellectual property rights, and companies in the networking and security industry frequently enter into litigation based on allegations of patent infringement or other violations of intellectual property rights. In addition, patent holding companies seek to monetize patents they previously developed, have purchased or otherwise obtained. Many companies, including our competitors, may now, and in the future, have significantly larger and more mature patent, copyright, trademark and trade secret portfolios than we have, which they may use to assert claims of infringement, misappropriation and other violations of intellectual property rights against us. In addition, intellectual property litigation may involve non-practicing entities or other patent owners who have no relevant product offerings or revenue and against whom our own patents may therefore provide little or no deterrence or protection. As we face increasing competition and gain an increasingly higher profile, the possibility of intellectual property rights claims against us grows. Third parties have asserted in the past and may in the future assert claims of infringement of intellectual property rights against us and these claims, even without merit, could harm our business, including by increasing our costs, reducing our revenue, creating customer concerns that result in delayed or reduced sales, distracting our management from the running of our business and requiring us to cease use of important intellectual property. In addition, because patent applications can take years to issue and are often afforded confidentiality for some period of time, there may currently be pending applications, unknown to us, that later result in issued patents that could cover one or more of our services. In a patent infringement claim against us, we may assert, as a defense, that we do not infringe the relevant patent claims, that the patent is invalid or both. However, we could be unsuccessful in advancing non- infringement and/or invalidity arguments in our defense. Furthermore, because of the substantial amount of discovery required in connection with patent and other intellectual property rights litigation, there is a risk that some of our confidential information could be compromised by the discovery process. As the number of products and competitors in our market increases and overlaps occur, claims of infringement, misappropriation and other violations of intellectual property rights may increase. Our insurance may not cover intellectual property rights infringement claims. Third parties have in the past and may in the future also assert infringement claims against our customers or channel partners, and our agreements may obligate us to indemnify them against these claims. In addition, to the extent we hire personnel from competitors, we may be subject to allegations that such employees have divulged proprietary or other confidential information to us. From time to time, the U.S. Supreme Court, other U.S. federal courts and the U.S. Patent and Trademark Appeals Board, and their foreign counterparts, have made and may continue to make changes to the interpretation of patent laws in their respective jurisdictions. We cannot predict future changes to the interpretation of existing patent laws or whether U.S. or foreign legislative bodies will amend such laws in the future. Any changes may lead to uncertainties or increased costs and risks surrounding the outcome of third-party infringement claims brought against us and the actual or enhanced damages, including treble damages, that may be awarded in connection with any such current or future claims and could have a material adverse effect on our business and financial condition. We are unable to predict the likelihood of success in defending against future infringement claims. In the event that we fail to successfully defend ourselves against an infringement claim, a successful claimant could secure a judgment or otherwise require payment of legal fees, settlement payments, ongoing royalties or other costs or damages; or we may agree to a settlement that prevents us from offering certain services or features; or we may be required to obtain a license, which may not be available on reasonable terms, or at all, to use the relevant technology. If we are prevented from using certain technology or intellectual property, we may be required to develop alternative, non- infringing technology, which could require significant time, during which we could be unable to continue to offer our affected services or features, effort and expense and may ultimately not be successful. Even if we were to prevail, third-party infringement lawsuits could be costly 43
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Table of Contents and time-consuming, divert the attention of our management and key personnel from our business operations, deter channel partners from selling or licensing our services and dissuade potential customers from purchasing our services, which would also materially harm our business. In addition, any public announcements of the results of any proceedings in third-party infringement lawsuits could be negatively perceived by industry or financial analysts and investors and could cause our stock price to experience volatility or decline. Further, the expense of litigation and the timing of this expense from period to period are difficult to estimate, subject to change and could adversely affect our results of operations. The success of our business depends in part on our ability to protect and enforce our intellectual property rights. We believe our intellectual property is an essential asset of our business, and our success and ability to compete depend in part upon protection of our intellectual property rights. We rely on a combination of patent, copyright, trademark and trade secret laws, as well as confidentiality procedures and contractual provisions, to establish and protect our intellectual property rights, all of which provide only limited protection. The efforts we have taken to protect our intellectual property rights may not be sufficient or effective, and our patents, trademarks and copyrights may be held invalid or unenforceable. Moreover, we cannot assure you that any patents will be issued with respect to our currently pending patent applications in a manner that gives us adequate defensive protection or competitive advantages, or that any patents issued to us will not be challenged, invalidated or circumvented. We have filed for patents in the United States and in certain non-U.S. jurisdictions, but such protections may not be available in all countries in which we operate or in which we seek to enforce our intellectual property rights, or may be difficult to enforce in practice. For example, many foreign countries have compulsory licensing laws under which a patent owner must grant licenses to third parties. In addition, many countries limit the enforceability of patents against certain third parties, including government agencies or government contractors. Our currently issued patents and any patents that may be issued in the future with respect to pending or future patent applications may not provide sufficiently broad protection or they may not prove to be enforceable in actions against alleged infringers. Additionally, the U.S. Patent and Trademark Office and various foreign governmental patent agencies require compliance with a number of procedural, documentary, fee payment and other similar provisions during the patent application process and to maintain issued patents. There are situations in which noncompliance can result in abandonment or lapse of the patent or patent application, resulting in partial or complete loss of patent rights in the relevant jurisdiction. If this occurs, it could materially harm our business, operating results, financial condition and prospects. We may not be effective in policing unauthorized use of our intellectual property rights, and even if we do detect violations, litigation may be necessary to enforce our intellectual property rights. In addition, our intellectual property may be stolen, including by cybercrimes, and we may not be able to identify the perpetrators or prevent the exploitation of our intellectual property by our competitors or others. Protecting against the unauthorized use of our intellectual property rights, technology and other proprietary rights is expensive and difficult, particularly outside of the United States. Any enforcement efforts we undertake, including litigation, could be time-consuming and expensive and could divert management’s attention, either of which could harm our business, operating results and financial condition. Further, attempts to enforce our rights against third parties could also provoke these third parties to assert their own intellectual property or other rights against us, or result in a holding that invalidates or narrows the scope of our rights, in whole or in part. The inability to adequately protect and enforce our intellectual property and other proprietary rights could seriously harm our business, operating results, financial condition and prospects. Even if we are able to secure our intellectual property rights, we cannot assure you that such rights will provide us with competitive advantages or that our competitors will not independently develop similar technology or design around our patents. Adverse economic conditions or reduced IT security spending may adversely impact our revenue and profitability. Our operations and performance depend in part on worldwide economic conditions and the impact these conditions have on levels of spending on IT networking and security solutions. Our business depends on the overall demand for these 44
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Table of Contents solutions and on the economic health and general willingness of our current and prospective customers to purchase our security services. A broad reduction in IT security spending would have a material impact to our business. The United States and the global economy have recently experienced historically high levels of inflation. The existence of inflation in the U.S. and global economy, the pricing pressure created by rising inflation in prior periods and changes to trade regulations including the imposition of new or increased tariffs (or the threat thereof) may result in high interest rates and capital costs, high shipping costs, supply shortages, increased costs of labor, weakening exchange rates, reduced demand, and other similar effects. Elevated inflation rates can affect our expenses, especially employee compensation. In addition, rising interest rates could adversely affect the value of our investments and cash on hand and increase our borrowing costs. Further, the recent conflict in the Middle East has disrupted global energy markets, causing actual or perceived energy shortages and increased energy costs. Inflation and related increases in interest rates, elevated energy costs and energy shortages could increase our customers' operating costs and disrupt their operations, which could result in reduced IT budgets, less demand for our solutions or delays in new orders, renewals or payments due to us. Governments have implemented and are implementing fiscal policy interventions in response to high levels of inflation, including raising interest rates or keeping them at elevated levels. Even if these interventions lower inflation to desirable levels, they may also reduce economic growth rates, create recessions and increase unemployment rates. This could have an adverse effect on our consolidated financial condition and results of operations. For example, if our customers were to reduce their IT budgets or workforces in response to deteriorating economic conditions, they may not purchase or renew subscriptions for our services or may renew for fewer users or less expensive services. Higher interest rates have provided a benefit to us as a result of the increased interest income we earn on our cash and investments, but a reduction of interest rates in the future would reduce this income. Risks Relating to Legal, Regulatory, Accounting and Tax Matters Failure to comply with laws and regulations applicable to our business could subject us to fines and penalties. Our business is subject to regulation by various federal, state, local and foreign governmental agencies, including agencies responsible for monitoring and enforcing laws and regulations relating to privacy, data protection, information security and cybersecurity, employment and labor laws, workplace safety, product safety, environmental laws, consumer protection laws, anti-bribery laws, import and export controls, federal securities laws and tax laws and regulations. In addition, emerging tools and technologies we utilize in providing our products, like AI and ML, are subject to regulation under new laws as well as new applications of existing laws. In certain jurisdictions, these regulatory requirements may be more stringent than in the United States. These laws and regulations impose added costs on our business. Noncompliance with applicable regulations or requirements could subject us to: • investigations, enforcement actions and sanctions; • mandatory changes to our cloud platform; • disgorgement of profits, fines and damages; • civil and criminal penalties or injunctions; • claims for damages by our customers or channel partners; • termination of contracts; and • loss of intellectual property rights. 45
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Table of Contents If any government sanctions are imposed, or if we do not prevail in any possible civil or criminal litigation or elect to settle legal proceedings even where we have meritorious claims or defenses, our business, operating results and financial condition could be adversely affected. In addition, responding to any action will likely result in a significant diversion of management’s attention and resources and an increase in professional fees. Enforcement actions and sanctions could materially harm our business, operating results and financial condition. As a global employer, we are subject to various labor laws, including worker classification laws, that impact compliance obligations regarding working time, proper payment for time worked, time off regulations, as well as anti-retaliation, discrimination and harassment policies and compliance with employee representative rights. We take reasonable efforts to comply with applicable labor laws and regulations impacting our workforce, but failure to comply with such laws could result in government enforcement actions and penalties or lawsuits by employees, may negatively impact business operations and may be harmful to our reputation and our ability to attract and retain employees. These laws and regulations impose added costs on our business, and failure to comply with these or other applicable regulations and requirements could lead to claims for damages from our channel partners or customers, penalties, termination of contracts and loss of exclusive rights in our intellectual property. If we were not able to satisfy data protection, security, privacy and other government- and industry-specific requirements or regulations, our business, results of operations and financial condition could be harmed. The regulatory frameworks for privacy, data protection and security matters are rapidly evolving and are likely to remain volatile for the foreseeable future. Our handling of personal data is subject to various data protection, cybersecurity, information security and other telecommunications regulations or requirements where we offer our solutions around the world. We also may find it necessary or desirable to join industry or other self-regulatory bodies or other cybersecurity or information security or data protection-related organizations that require us to comply with rules pertaining to privacy, data protection, cybersecurity and information security. Further, we may be bound by additional, more stringent contractual obligations and other actual and asserted obligations, such as industry standards, relating to our collection, use and disclosure of personal, financial and other data. Changes in laws or regulations that adversely affect the use of the internet, including laws impacting net neutrality, could also impact our business. The U.S. federal government, and various state and foreign governments, have adopted or proposed laws and regulations on the collection, distribution, use, storage, transfer and other processing of information relating to individuals. Such laws and regulations may, among other things, require companies to implement privacy and security policies, permit customers to access, correct and delete information stored or maintained by companies, inform individuals of security breaches that affect their information and, in some cases, obtain individuals’ consent to use information for certain purposes. Numerous U.S. states have enacted, and others are expected to enact, privacy laws, and a federal privacy law is being considered. In addition, in certain jurisdictions, regulatory requirements may be more stringent than those in the U.S. For example, the European Union's General Data Protection Regulation provides for substantial obligations relating to the handling, storage, disclosure, transfer and other processing of information relating to individuals and fines of up to €20 million or 4% of the annual global revenue of the noncompliant company, whichever is greater. Furthermore, cross-border data transfers face increasing restrictions and compliance requirements. Various countries have implemented or are considering data residency requirements that could limit our ability to provide global services efficiently or require significant infrastructure investments. In addition, the number of emerging and existing data protection, privacy and security laws and regulations creates the risk that obligations may be interpreted inconsistently between jurisdictions, which may make it difficult for us to comply with our privacy, data protection and security obligations globally. AI laws and regulations, such as the European Union's AI Act, impose compliance obligations on AI systems that process personal data. Such laws and regulations may, among other things, require risk assessments specific to AI, changes to 46
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Table of Contents data governance practices and enhancing transparency disclosures that supplement existing data protection requirements. The AI regulatory landscape is fragmented and uncertain, with various countries considering or enacting differing AI-specific laws and regulations to govern the emerging technology. This creates significant regulatory uncertainty about which compliance standards will ultimately govern our operations and solutions. We expect that there will continue to be new proposed laws, regulations and industry standards concerning privacy, data protection, cybersecurity, information security and telecommunications services in the jurisdictions in which we operate or may operate, and we cannot yet determine the impact such future laws, regulations and standards may have on our business. Needing to address new obligations and changes in the interpretation of existing obligations could require us to modify our solutions, restrict our business operations, increase our costs and impair our ability to maintain and grow our customer base and increase our revenue. New and evolving requirements may increase compliance costs, lead to increased regulatory scrutiny or liability, may require additional contractual negotiations, and may adversely impact our business, financial condition and operating results. Any failure or perceived failure by us to comply with applicable laws, regulations, standards or actual or asserted obligations, or any actual, perceived or purported security breach or other security incident, whether or not resulting in unauthorized access to, or acquisition, release or transfer of information relating to individuals or other data, may result in governmental investigations, enforcement actions and other proceedings, private claims and litigation, fines and penalties or adverse publicity, and could cause our customers and prospective customers to lose trust in us, which could have an adverse effect on our reputation and business. We are subject to governmental import and export controls and trade and economic sanctions and other trade controls including tariffs that could impair our ability to compete in international markets and subject us to liability if we are not in full compliance with applicable laws. Our business activities are subject to various restrictions under U.S. export and similar laws and regulations, including the U.S. Department of Commerce's Export Administration Regulations and various economic and trade sanctions regulations administered by the U.S. Department of the Treasury's Office of Foreign Assets Control. U.S. export controls and trade and economic sanctions include restrictions or prohibitions on the sale or supply of certain products and services to U.S. embargoed or sanctioned countries and governments of these countries, as well as other persons and entities. For example, the U.S. and other countries have continued to implement increased economic and other sanctions, as well as increased export controls, in response to the current conflicts between Russia and Ukraine and in the Middle East and other geopolitical conflicts. These export controls and sanctions and any additional restrictions may impact our ability to operate in the affected regions. In addition, various countries regulate the import of certain technology and have enacted or could enact laws that could limit our ability to provide our services and software and operate our cloud platform or could limit our customers’ ability to access or use our services or software in those countries. Although we take precautions to prevent our services and software from being provided in violation of such laws, our services and software may have been in the past, and could in the future be, provided inadvertently in violation of such laws, despite the precautions we take. If we fail to comply with these laws and regulations, we and certain of our employees could be subject to civil or criminal penalties, including the possible loss of export privileges and fines. We may also be materially and adversely affected through penalties, reputational harm, loss of access to certain markets, or otherwise. Obtaining the necessary authorizations, including any required licenses, for a particular transaction may be costly or time-consuming, is not guaranteed and may result in the delay or loss of sales opportunities. In addition, changes in our platform or changes in applicable export, sanctions and import laws and regulations (including tariffs and other trade regulations) could delay the introduction of our products, reduce the sale of subscriptions to our platform in international markets, prevent users in certain countries from accessing our services or, in some cases, prevent the provision of our services to certain countries, governments, persons or entities altogether. Any change or threatened change in export or import regulations, tariffs, economic sanctions or related laws, shift in the enforcement or scope of 47
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Table of Contents existing regulations or change in the countries, governments, persons or technologies targeted by such regulations could decrease or eliminate our ability to sell subscriptions to our platform or provide software to existing customers or potential new customers with international operations. Any limitation in our ability to sell subscriptions to our platform or provide software could materially and adversely affect our business, results of operations and financial condition. We are exposed to fluctuations in currency exchange rates, which could negatively affect our operating results. The vast majority of our sales contracts are denominated in U.S. dollars, and therefore, substantially all of our revenue is not subject to foreign currency risk. However, a strengthening of the U.S. dollar could increase the real cost of our solutions to our customers outside of the United States, which could adversely affect our financial condition and operating results. In addition, a portion of our operating expenses is incurred outside the United States and denominated in foreign currencies, which are subject to fluctuations due to changes in foreign currency exchange rates. A weakening U.S. dollar could increase the cost of these foreign currency-denominated expenses in dollar terms. We are also exposed to the impact of currency fluctuations on certain assets and liabilities denominated in nonfunctional currencies. We have a foreign currency risk management program, in which we enter into foreign currency forward contracts which we designate as cash flow hedges. We also use foreign currency forward contracts to mitigate variability in gains and losses generated from the remeasurement of certain monetary assets and liabilities denominated in foreign currencies. The use of these hedging activities may not be successful in effectively mitigating the potentially adverse impact on our financial statements due to unfavorable movements in foreign currency exchange rates. If we become more exposed to currency fluctuations and are not able to successfully hedge against the risks associated with currency fluctuations, our operating results could be materially and adversely affected. Further, unanticipated changes in currency exchange rates may result in poorer overall financial performance than if we had not engaged in any such hedging transactions. We are subject to counterparty default risks. We have numerous arrangements with financial institutions that include cash and investment deposits, and non-collateralized capped call contracts, interest rate swap contracts and foreign currency forward contracts. As a result, we are subject to the risk that the counterparty to one or more of these arrangements may default on its performance under the terms of the arrangement. In times of market distress, a counterparty may default rapidly and without notice, and we may be unable to take action to cover our exposure, either because of lack of contractual ability to do so or because market conditions make it difficult to take effective action. If one of our counterparties becomes insolvent or files for bankruptcy, our ability eventually to recover any losses suffered as a result of that counterparty’s default may be limited by the impaired liquidity of the counterparty or the applicable legal regime governing the bankruptcy proceedings. In the event of such a default, we could incur significant losses, which could harm our business and adversely affect our results of operations and financial condition. Our corporate structure and intercompany arrangements are subject to the tax laws of various jurisdictions, and we could be obligated to pay additional taxes, which would harm our results of operations. We are expanding our international operations and staff to support our business in international markets. Our corporate structure and associated transfer pricing policies contemplate the business flows and future growth into the international markets, and consider the functions, risks and assets of the various entities involved in the intercompany transactions. The amount of taxes we pay in different jurisdictions may depend on the application of the tax laws of the various jurisdictions, including the United States, to our international business activities, changes in tax rates, new or revised tax laws or interpretations of existing tax laws and policies, and our ability to operate our business in a manner consistent with our corporate structure and intercompany arrangements. For example, certain jurisdictions have introduced a digital services tax, 48
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Table of Contents which is generally a tax on gross revenue generated from users or customers located in those jurisdictions, and other jurisdictions are considering enacting similar laws. The taxing authorities of the jurisdictions in which we operate may challenge our methodologies for pricing intercompany transactions pursuant to the intercompany arrangements or disagree with our determinations as to the income and expenses attributable to specific jurisdictions. If such a challenge or disagreement were to occur, and our position was not sustained, or if there are changes in tax laws or the way existing tax laws are interpreted or applied, we could be required to pay additional taxes, interest and penalties, which could result in one-time tax charges, higher effective tax rates, reduced cash flows and lower overall profitability of our operations. Our financial statements could fail to reflect adequate reserves to cover such a contingency. Many countries are beginning to implement legislation and other guidance to align their international tax rules with the OECD's Base Erosion and Profit Shifting recommendations and action plan that aim to standardize and modernize global corporate tax policy, including changes to cross-border tax, transfer pricing documentation rules and nexus-based tax incentive practices. The OECD is also continuing discussions surrounding fundamental changes in the allocation of profits among tax jurisdictions in which companies do business, as well as the implementation of a global minimum tax (namely the “Pillar One” and “Pillar Two” proposals). In calendar year 2026, the OECD announced a side-by-side elective safe harbor that would exempt electing U.S.-parented multinationals from certain provisions of Pillar Two for fiscal years beginning on or after January 1, 2026. However, this safe harbor does not provide an exemption from the "qualified domestic minimum top-up taxes" that many countries have enacted or begun the process of enacting laws based on Pillar Two proposals, which may adversely impact our provision for income taxes, net income and cash flows. Our ability to use our net operating loss carryforwards and certain other tax attributes may be limited. As of July 31, 2026, we had net operating loss carryforwards for U.S. federal income tax purposes and state income tax purposes of approximately $1,062.9 million and $600.4 million, respectively, available to offset future taxable income. In 2026, $531.5 million of state net operating losses began to expire at different periods. The remaining $68.9 million of state net operating losses will carry forward indefinitely. As of July 31, 2026, we had foreign net operating loss carryforwards totaling $71.0 million, all of which will be carried forward indefinitely. As of July 31, 2026, we also had U.S. federal and California research and development and other tax credit carryforwards of $188.8 million and $122.6 million, respectively. If not utilized, the federal research and development tax credit carryforwards will expire at different periods beginning in 2037. Our California research and development tax credits may be carried forward indefinitely. Realization of these net operating loss and research and development tax credit carryforwards depends on future income, and there is a risk that a portion of our existing carryforwards could expire unused and be unavailable to offset future income tax liabilities, which could materially and adversely affect our results of operations. In addition, under Section 382 of the Internal Revenue Code of 1986, as amended, if a corporation undergoes an "ownership change," generally defined as a greater than 50% change (by value) in its equity ownership by "5% shareholders" over a three-year period, the corporation’s ability to use its pre-change net operating loss carryforwards and other pre-change tax attributes, such as research and development tax credits, to offset its post-change income may be limited. As a result, in the event that it is determined that we have in the past experienced an ownership change, or if we experience one or more ownership changes in the future as a result of subsequent shifts in our stock ownership, our ability to use our pre-change net operating loss carryforwards and other pre-change tax attributes to offset our U.S. federal tax liability may be subject to limitations, which could potentially result in increased future tax liability to us. Furthermore, our state carryforwards may be subject to similar and additional limitations. 49
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Table of Contents Taxing authorities may successfully assert that we should have collected or in the future should collect sales and use, value added or similar taxes, and we could be subject to liability with respect to past or future sales, which could adversely affect our operating results. We do not collect sales and use, value added or similar taxes in all jurisdictions in which we have sales because we have been advised that such taxes are not applicable to our services in certain jurisdictions. Sales and use, value added and similar tax laws and rates vary greatly by jurisdiction. Certain jurisdictions in which we do not collect such taxes may enact new legislation requiring collection of such taxes. For example, California has enacted legislation that, beginning January 1, 2027, will subject certain SaaS transactions to sales and use tax. The legislation may increase the price of our services to California customers and our costs as a purchaser of third-party SaaS. In addition, jurisdictions may assert that existing sales and use, value added or similar taxes are applicable to our services, which could result in tax assessments, penalties and interest, to us or our customers for the past amounts, and we may be required to collect such taxes in the future. If we are unsuccessful in collecting such taxes from our customers, we could be held liable for such costs, which may materially and adversely affect our operating results. Risks Related to the Ownership of Our Common Stock The concentration of our stock ownership with insiders will likely limit your ability to influence corporate matters, including the ability to influence the outcome of director elections and other matters requiring stockholder approval. As of July 31, 2026, our executive officers, directors, current 5% or greater stockholders and affiliated entities together beneficially owned approximately 39.7% of our common stock outstanding with Jay Chaudhry, our Chief Executive Officer and chairman of our board of directors, and his affiliates beneficially owning approximately 16.5% of our common stock. As a result, these stockholders, acting together, will have significant control over most matters that require approval by our stockholders, including the election of directors and approval of significant corporate transactions. Corporate action might be taken even if other stockholders oppose them. This concentration of ownership might also have the effect of delaying or preventing a change of control of us that other stockholders may view as beneficial. Certain provisions in our charter documents and under Delaware law could make an acquisition of our company more difficult, limit attempts by our stockholders to replace or remove members of our board of directors or current management and may adversely affect the market price of our common stock. Our amended and restated certificate of incorporation and amended and restated bylaws contain provisions that could delay or prevent a change in control of our company. These provisions could also make it difficult for stockholders to elect directors that are not nominated by the current members of our board of directors or take other corporate actions, including effecting changes in our management. These provisions include: • a classified board of directors with three-year staggered terms, which could delay the ability of stockholders to change the membership of a majority of our board of directors; • the ability of our board of directors to issue shares of preferred stock and to determine the price and other terms of those shares, including preferences and voting rights, without stockholder approval, which could be used to significantly dilute the ownership of a hostile acquirer; • the exclusive right of our board of directors to elect a director to fill a vacancy created by the expansion of our board of directors or the resignation, death or removal of a director, which prevents stockholders from being able to fill vacancies on our board of directors; • a prohibition on stockholder action by written consent, which forces stockholder action to be taken at an annual or special meeting of our stockholders; 50
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Table of Contents • the requirement that a special meeting of stockholders may be called only by the chairperson of our board of directors, chief executive officer or president (in the absence of a chief executive officer) or a majority vote of our board of directors, which could delay the ability of our stockholders to force consideration of a proposal or to take action, including the removal of directors; • the requirement for the affirmative vote of holders of at least 66 2⁄3% of the voting power to amend certain provisions of our amended and restated certificate of incorporation or our amended and restated bylaws, which may inhibit the ability of an acquirer to facilitate an unsolicited takeover attempt; • the ability of our board of directors, by majority vote, to amend our amended and restated bylaws, which may allow our board of directors to take additional actions to prevent an unsolicited takeover and inhibit the ability of an acquirer to amend our amended and restated bylaws to facilitate an unsolicited takeover attempt; and • advance notice procedures with which stockholders must comply to nominate candidates to our board of directors or to propose matters to be acted upon at a stockholders’ meeting, which may discourage or deter a potential acquirer from conducting a solicitation of proxies to elect the acquirer’s own slate of directors or otherwise attempting to obtain control of us. These provisions may prohibit large stockholders, in particular those owning 15% or more of our outstanding voting stock, from merging or combining with us for a certain period of time. The market price of our common stock may be volatile, and you could lose all or part of your investment. The market price of our common stock has fluctuated substantially and may fluctuate significantly in the future in response to a number of factors, including those described in this "Risk Factors" section, many of which are beyond our control and may not be related to our operating performance. These fluctuations could cause you to lose all or part of your investment in our common stock. Factors that could cause fluctuations in the market price of our common stock include the following: • actual or anticipated changes or fluctuations in our operating results; • the financial projections we may provide to the public, any changes in these projections or our failure to meet these projections; • announcements by us or our competitors of new products or new or terminated significant contracts, commercial relationships or capital commitments; • industry or financial analyst or investor reaction to our press releases, other public announcements and filings with the SEC; • rumors and market speculation involving us or other companies in our industry; • price and volume fluctuations in the overall stock market or in the trading of our common stock from time to time; • changes in operating performance and stock market valuations of other technology companies generally, or those in our industry in particular; • failure of industry or financial analysts to maintain coverage of us, changes in financial estimates by any analysts who follow our company, or our failure to meet these estimates or the expectations of investors; • actual or anticipated developments in our business or our competitors’ businesses or the competitive landscape generally; 51
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Table of Contents • litigation involving us, our industry or both, or investigations by regulators into our operations or those of our competitors; • developments or disputes concerning our intellectual property rights or our solutions, or third-party proprietary rights; • announced or completed acquisitions of businesses or technologies by us or our competitors; • actual or perceived privacy, data protection, or security incidents or breaches; • investor and market perceptions regarding AI-related disruption to software companies and the cybersecurity industry; • new laws or regulations or new interpretations of existing laws or regulations applicable to our business and our responses thereto; • any major changes in our management or our board of directors, particularly with respect to Mr. Chaudhry; • general economic conditions and slow or negative growth of our markets; and • other events or factors, including those resulting from war, incidents of terrorism, global pandemics or responses to these events. In addition, the stock market in general, and the market for technology companies in particular, have experienced extreme price and volume fluctuations that have often been unrelated or disproportionate to the operating performance of those companies. Broad market and industry factors may seriously affect the market price of our common stock, regardless of our actual operating performance. In addition, in the past, following periods of volatility in the overall market and the market prices of a particular company’s securities, securities class action litigation has often been instituted against that company. Securities litigation, if instituted against us, could result in substantial costs and divert our management’s attention and resources from our business. This could have an adverse effect on our business, operating results and financial condition. Sales of substantial amounts of our common stock in the public markets, or the perception that they might occur, as well as any issuances of our common stock in connection with the conversion of the 2028 Notes or other securities convertible or exercisable into shares of our common stock, could reduce the price that our common stock might otherwise attain and may dilute your voting power and your ownership interest in us. Sales of a substantial number of shares of our common stock in the public market, particularly sales by our directors, executive officers and significant stockholders, or the perception that these sales could occur, could adversely affect the market price of our common stock and may make it more difficult for you to sell your common stock at a time and price that you deem appropriate. We may also issue our shares of common stock or securities convertible or exercisable into shares of our common stock from time to time in connection with a financing, acquisition, investments or otherwise. Any such issuance could result in substantial dilution to our existing stockholders, cause the market price of our common stock to decline and dilute your voting power. For instance, prior to April 15, 2028, our 0.0% Convertible Senior Notes due 2028, or the 2028 Notes, are convertible at the option of the holders only under certain conditions or upon the occurrence of certain events. After April 15, 2028, holders may convert all or any portion of the 2028 Notes at their option at any time. If one or more holders elect to convert their 2028 Notes and we elect to settle all or any portion of such conversions in shares of our common stock, any sales in the public market of the common stock issuable upon such conversion could adversely affect prevailing market prices of our common stock. In addition, certain holders of the 2028 Notes may engage in short selling to hedge their position in the 52
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Table of Contents 2028 Notes. Any anticipated future issuances of shares of our common stock upon conversion of the 2028 Notes could also depress the price of our common stock. We do not intend to pay dividends in the foreseeable future. As a result, your ability to achieve a return on your investment will depend on appreciation in the price of our common stock. We have never declared or paid any cash dividends on our common stock. We currently intend to retain all available funds and any future earnings for use in the operation of our business and do not anticipate paying any dividends on our common stock in the foreseeable future. Any determination to pay dividends in the future will be at the discretion of our board of directors. Accordingly, investors must rely on sales of their common stock after price appreciation, which may never occur, as the only way to realize any future gains on their investments. If industry or financial analysts issue inaccurate or unfavorable research regarding our common stock, our stock price and trading volume could decline. The trading market for our common stock is influenced by the research and reports that industry or financial analysts publish about us or our business. We do not control these analysts or the content and opinions included in their reports. If any of the analysts who cover us issues an inaccurate or unfavorable opinion regarding our stock price, our stock price would likely decline. In addition, the stock prices of many companies in the technology industry have declined significantly after those companies have failed to meet, or significantly exceed, the financial guidance publicly announced by the companies or the expectations of analysts. If our financial results fail to meet, or significantly exceed, our announced guidance or the expectations of analysts or public investors, analysts could downgrade our common stock or publish unfavorable research about us. If one or more of these analysts cease coverage of our company or fail to publish reports on us regularly, our visibility in the financial markets could decrease, which in turn could cause our stock price or trading volume to decline. Our amended and restated certificate of incorporation provides that the Court of Chancery of the State of Delaware and the federal district courts of the United States are the exclusive forums for substantially all disputes between us and our stockholders, which could limit our stockholders’ ability to obtain a favorable judicial forum for disputes with us or our directors, officers or employees. Our amended and restated certificate of incorporation provides that the Court of Chancery of the State of Delaware is the exclusive forum for: • any derivative action or proceeding brought on our behalf; • any action asserting a breach of fiduciary duty; • any action asserting a claim against us arising under the Delaware General Corporation Law, our amended and restated certificate of incorporation or our amended and restated bylaws; • any action to interpret, apply, enforce or determine the validity of our amended and restated certificate of incorporation or our amended and restated bylaws; and • any action asserting a claim against us that is governed by the internal-affairs doctrine. Our amended and restated certificate of incorporation further provides that the federal district courts of the United States are the exclusive forum for resolving any complaint asserting a cause of action arising under the Securities Act of 1933, as amended. 53
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Table of Contents Each of these exclusive-forum provisions may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable for disputes with us or our directors, officers or other employees, which may discourage lawsuits against us and our directors, officers and other employees. Risks Related to the 2028 Notes Servicing of our debt will require a significant amount of cash, which may impact our cash available for working capital, capital expenditures and other corporate purposes. On July 3, 2025, we issued $1,725 million in aggregate principal amount of our 0.0% Convertible Senior Notes due 2028, which mature on July 15, 2028. Prior to April 15, 2028, the 2028 Notes are convertible at the option of the holders only under certain conditions or upon the occurrence of certain events. During the quarter ended July 31, 2026, the conditions allowing holders of the 2028 Notes to convert were not met. After April 15, 2028, holders may convert all or any portion of their 2028 Notes at their option at any time. If one or more holders elect to convert their 2028 Notes when eligible, unless we elect to deliver solely shares of our common stock to settle such conversion (other than paying cash in lieu of delivering any fractional share), we will be required to make cash payments in respect of the 2028 Notes being converted. Additionally, holders of the 2028 Notes have the right to require us to repurchase the 2028 Notes upon the occurrence of a fundamental change (as defined in the indenture governing the 2028 Notes) at a repurchase price equal to 100% of the principal amount of such 2028 Notes to be repurchased, plus accrued and unpaid interest, if any, to, but excluding, the fundamental change repurchase date for such 2028 Notes. If the 2028 Notes have not previously been converted or repurchased, we will be required to repay the 2028 Notes in cash at maturity. Our ability to make such payments or to refinance our indebtedness, including the 2028 Notes, depends on our future performance, which is subject to economic, financial, competitive and other factors beyond our control. Such payments will reduce the funds available to us for working capital, capital expenditures and other corporate purposes and may limit our ability to obtain additional financing for working capital, capital expenditures, expansion plans and other investments. We plan to evaluate, on an ongoing basis, market conditions, our liquidity profile and various financing alternatives (including the issuance of equity, equity-linked or debt securities) for opportunities to enhance our capital structure. The capped call transactions may affect the value of our common stock. In connection with the pricing of the 2028 Notes, we entered into privately negotiated capped call transactions with certain financial institutions, or the Option Counterparties. The capped call transactions are generally expected to offset potential dilution of our common stock, resulting from conversion of the 2028 Notes, or offset any cash payments made in excess of principal amounts of converted 2028 Notes, subject to a cap. The Option Counterparties may modify their hedge positions by entering into or unwinding various derivatives with respect to our common stock and/or purchasing or selling our common stock or other securities of ours in secondary market transactions prior to the maturity of the 2028 Notes. It is likely they will engage in such activity during the observation period related to a conversion of the 2028 Notes, in connection with any fundamental change repurchase of the 2028 Notes and, to the extent that we unwind a corresponding portion of the capped call transactions, following any other repurchase of the 2028 Notes. These activities could influence the market price of our common stock or the 2028 Notes. 54
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Table of Contents We are subject to counterparty risk with respect to the capped call transactions. The Option Counterparties are financial institutions, and we are subject to the risk that any or all of them might default under the capped call transactions. Our exposure to the credit risk of the Option Counterparties is not secured by any collateral. Past global economic conditions, including in connection with increases in prevailing interest rates, have resulted in the actual or perceived failure or financial difficulties of many financial institutions. If an Option Counterparty becomes subject to insolvency proceedings, we will become an unsecured creditor in those proceedings with a claim equal to our exposure at that time under the capped call transactions with such Option Counterparty. Our exposure will depend on many factors but, generally, an increase in our exposure will be correlated to an increase in the market price and in the volatility of our common stock. In addition, upon a default by an Option Counterparty, we may suffer adverse tax consequences and/or more dilution than we currently anticipate with respect to our common stock. We can provide no assurance as to the financial stability or viability of any of the Option Counterparties. General Risks Our business is subject to the risks of earthquakes, fire, floods and other natural catastrophic events, and to interruption by man-made problems such as acts of war and international conflicts. An extreme natural disaster, such as an earthquake, fire, flood or severe weather event; a man-made problem, such as an act of war or international conflict; or a public health emergency occurring where we have significant facilities, employees, customers, channel partners, component suppliers, vendors, data centers or other infrastructure could adversely affect our business, results of operations and financial condition. Our corporate headquarters are located in the San Francisco Bay Area, and we have significant facilities in India. Both regions have heightened exposure to natural disasters including earthquakes, fires and floods. In addition to the natural disasters and man-made problems described above, cyberattacks have become more prevalent and damaging and may become more frequent and effective through the use of AI. Any of these potential natural or man-made problems could adversely impact our business or cause widespread issues in national economies or the world economy, which could adversely impact our business. Although we maintain incident management and disaster response plans, in the event of a major disruption caused by a natural disaster or man-made problem, we may be unable to continue our operations and may endure system interruptions, reputational harm, delays in our development activities, lengthy interruptions in service, security breaches and incidents and loss of critical data. We are subject to anti-corruption, anti-bribery and similar laws, and noncompliance with such laws can subject us to criminal penalties or significant fines and harm our business and reputation. We are subject to the U.S. Foreign Corrupt Practices Act of 1977, the U.K. Bribery Act 2010 and other anti-corruption, anti-bribery, anti- money laundering and similar laws in the United States and other countries in which we conduct activities. Anti-corruption and anti-bribery laws, which have been enforced aggressively and interpreted broadly, prohibit companies and their employees and agents from promising, authorizing, making or offering improper payments or other benefits to government officials and others in the private sector. We leverage third parties, including channel partners, to sell subscriptions to our platform and conduct our business abroad. We and these third-party intermediaries may have direct or indirect interactions with officials and employees of government agencies or state-owned or affiliated entities and we may be held liable for the corrupt or other illegal activities of these third-party business partners and intermediaries, our employees, representatives, contractors, channel partners and agents, even if we do not explicitly authorize such activities. While we have policies and procedures to address compliance with anti-bribery laws, our employees or agents may violate our policies and applicable law, and we could be ultimately held responsible for these violations. As we increase our international sales and business, our risks under these laws may increase. Noncompliance with these laws could subject us to investigations, severe 55
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Table of Contents criminal or civil sanctions, settlements, prosecution, loss of export privileges, suspension or debarment from U.S. government contracts, other enforcement actions, disgorgement of profits, significant fines, damages, other civil and criminal penalties or injunctions, whistleblower complaints, adverse media coverage and other consequences. Any investigations, actions or sanctions could materially harm our reputation, business, results of operations and financial condition. If we fail to maintain an effective system of internal controls, our ability to produce timely and accurate financial statements or comply with applicable regulations could be impaired. As a public company, we are subject to the reporting requirements of the Securities Exchange Act of 1934, as amended, or the Exchange Act, the Sarbanes-Oxley Act of 2002, or the Sarbanes-Oxley Act, and the rules and regulations of The Nasdaq Global Select Market, or Nasdaq. The requirements of these rules and regulations impose significant legal, accounting and financial compliance costs; make some activities more difficult, time-consuming and costly; and place significant strain on our personnel, systems and resources. The Sarbanes-Oxley Act requires, among other things, that we maintain effective disclosure controls and procedures and internal control over financial reporting. Our current controls and any new controls we develop may become inadequate because of changes in conditions in our business, and weaknesses in our internal controls may be discovered in the future. Any failure to develop or maintain effective controls, or any difficulties encountered in their implementation or improvement, could harm our operating results or cause us to fail to meet our reporting obligations and may result in a restatement of our financial statements for prior periods. Any failure to implement and maintain effective internal controls also could adversely affect the results of periodic management evaluations and annual independent registered public accounting firm attestation reports regarding the effectiveness of our internal control over financial reporting that we are required to include in our periodic reports we will file with the SEC under Section 404 of the Sarbanes-Oxley Act. Ineffective disclosure controls and procedures and internal control over financial reporting could also cause investors to lose confidence in our reported financial and other information, which would likely have a negative effect on the market price of our common stock. To maintain and improve the effectiveness of our disclosure controls and procedures and internal control over financial reporting, we have expended and anticipate we will continue to expend significant resources, including accounting-related costs, and provide significant management oversight. Any failure to maintain the adequacy of our internal controls, or consequent inability to produce accurate financial statements on a timely basis, could increase our operating costs and could materially impair our ability to operate our business. If we are unable to assert that our internal control over financial reporting is effective, or if, when required, our independent registered public accounting firm is unable to express an opinion on the effectiveness of our internal control over financial reporting, we could lose investor confidence in the accuracy and completeness of our financial reports, which would cause the price of our common stock to decline, and we may be subject to investigation or sanctions by the SEC. In addition, if we are unable to continue to meet these requirements, we may not be able to remain listed on Nasdaq. If our estimates or judgments relating to our critical accounting policies prove to be incorrect or financial reporting standards or interpretations change, our results of operations could be adversely affected. The preparation of financial statements in conformity with generally accepted accounting principles in the U.S., or GAAP, requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, as provided in the section titled "Management’s Discussion and Analysis of Financial Condition and Results of Operations." The results of these estimates form the basis for making judgments about the carrying values of assets, liabilities and equity, and the amount of revenue and expenses that are not readily apparent from other sources. Significant assumptions and estimates used in preparing the consolidated financial statements include those related to determination of revenue recognition, deferred revenue, deferred contract acquisition costs, capitalized internal-use software, valuation of acquired intangible assets, period of benefit generated from our deferred 56
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Table of Contents contract acquisition costs, allowance for doubtful accounts, valuation of equity incentive awards, useful lives of property and equipment, useful lives of acquired intangible assets, recoverability of goodwill, valuation of deferred tax assets and liabilities, loss contingencies related to litigation, fair value of the 2028 Notes and the discount rate used for operating leases. Our results of operations may be adversely affected if our assumptions change or if actual circumstances differ from those in our assumptions, which could cause our results of operations to fall below the expectations of industry or financial analysts and investors, resulting in a decline in the trading price of our common stock. Additionally, we regularly monitor our compliance with applicable financial reporting standards and review new pronouncements and drafts thereof that are relevant to us. As a result of new standards, changes to existing standards and changes in their interpretation, we might be required to change our accounting policies, alter our operational policies and implement new or enhance existing systems so that they reflect new or amended financial reporting standards, or we may be required to restate our published financial statements. Such changes to existing standards or changes in their interpretation may have an adverse effect on our reputation, business, financial position and profit, or cause an adverse deviation from our revenue and operating profit target, which may negatively impact our financial results. We may become involved in litigation that may materially and adversely affect us. From time to time, we may become involved in various legal proceedings, including patent, commercial, product liability, employment, class action, whistleblower and other litigation and claims, and governmental and other regulatory investigations and proceedings. Such matters can be time-consuming, divert management’s attention and resources, cause us to incur significant expenses or liability and/or require us to change our business practices. In addition, the expense of litigation and the timing of this expense from period to period are difficult to estimate, subject to change and could adversely affect our results of operations. Because of the potential risks, expenses and uncertainties of litigation, we may, from time to time, settle disputes, even where we have meritorious claims or defenses, by agreeing to settlement agreements. Because litigation is inherently unpredictable, we cannot assure you that the results of any of these actions will not have a material adverse effect on our business, financial condition, results of operations and prospects. 57
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Table of Contents Item 1B. Unresolved Staff Comments None. Item 1C. Cybersecurity As a leading cybersecurity provider, we understand the importance of robust cybersecurity practices, and safeguarding and certifying our solutions to internationally recognized commercial and government standards. Trust is the foundation of everything we do, and we earn that trust through a comprehensive approach to identifying, managing and mitigating cybersecurity risk to our business and operations. Risk Management and Strategy Our platform was built leveraging guidance from leading industry frameworks to effectively manage and mitigate cybersecurity risks. Our rigorous risk management processes, which include data privacy, product security and information security, are overseen by the audit committee of our board of directors and our internal security committee, and are designed to ensure confidentiality, integrity and availability of our platform. These processes have been integrated into our overall enterprise risk management framework, which is overseen by our board of directors. Our internal security committee identifies and prioritizes protective measures across our enterprise and products, continuously driving improvements to our security approach as threats evolve. The committee members are key functional leaders from across the Company who share critical information and use data-driven strategies to manage cyber risks. The committee is led by our chief security officer and includes representatives from our security team, information technology, information security, incident response, engineering, enterprise risk, product management, cloud operations, legal and compliance teams. Our internal security committee has the primary responsibility for assessing, monitoring and managing our cybersecurity risks, including the prevention, detection, mitigation and remediation of cybersecurity incidents. The technical personnel comprising our internal security committee are experienced cybersecurity professionals and information security managers with many years of experience across a variety of technology sub-specialties. As a provider of cybersecurity products and services, it is critical for us to identify and implement protective measures across our enterprise and products, continuously driving improvements to our security approach. Our in-house global threat research team, Zscaler ThreatLabz, a team of more than 150 security experts, collectively works to identify and prevent emerging threats, using malware reverse engineering, behavior analytics, data science and AI. We use the threat intelligence generated by ThreatLabz and other sources to implement security checks and reviews throughout our product development life cycle. Our internal security teams and external cybersecurity auditors continuously evaluate our products, including by performing regular penetration tests and risk assessments to identify potential vulnerabilities. We regularly review our cybersecurity policies, standards and procedures to account for changes in the threat landscape, as well as in response to legal and regulatory developments. Our cybersecurity efforts also include mandatory training for all employees and contractors on our security and privacy policies. Our cybersecurity risk management approach provides a framework for identifying, monitoring, evaluating and responding to risks from cybersecurity threats and incidents. This framework includes steps for identifying the sources of potential cybersecurity threats or incidents, including potential threats and incidents associated with a third-party vendor or service provider, assessing the severity and risk of potential threats and incidents and implementing cybersecurity countermeasures and mitigation strategies. We recognize that our relationships with third parties may pose significant risks, and therefore we have implemented practices for building vendor diligence, onboarding and monitoring capabilities to assess those risks. These efforts can include internal briefings from our security and technical personnel, as well as external reports and threat intelligence from governmental, public and private sources, including external consultants and reports produced by security tools deployed in our technical environment. 58
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Table of Contents Our incident response plan includes processes and procedures for assessing potential internal and external threats, activation and notification, crisis management and post-incident analysis designed to safeguard the confidentiality, availability and integrity of our platform and assets. A cross-functional incident response team, comprised of representatives from our internal security committee including information technology, information security, engineering, cloud operations, compliance, privacy, legal and members of our executive leadership team, is responsible for the monitoring and disposition of potential incidents, such as data breaches, intrusions and other security events, and implementing our detailed incident response plan. Our approach includes procedures to appropriately inform management, the audit committee of the board of directors and the full board of directors, as applicable, about cybersecurity threats and incidents. In fiscal 2026, we did not identify any cybersecurity incidents that materially affected, or are reasonably likely to materially affect, our business, results of operations or financial condition. For more information about these risks, please see “Risk Factors – Risks Related to Our Business” in this Annual Report on Form 10-K. Governance Our board of directors has oversight responsibility for our overall enterprise risk management. The audit committee of the board of directors oversees cybersecurity risk, with input from our internal security committee, based on its oversight of our risk management processes. In accordance with our incident response plan, the internal security committee meets at least monthly, provides cybersecurity updates to the audit committee quarterly and apprises the full board of directors as needed. Item 2. Properties During our first fiscal quarter of 2027, we will transition to our new corporate headquarters located in Santa Clara, California, consisting of approximately 301,000 square feet of space under a sublease agreement that expires on April 30, 2032. Under a sublease that expires on October 31, 2026, we also lease approximately 172,000 square feet of space in San Jose, California, which currently serves as our corporate headquarters. We also maintain offices elsewhere in the United States, as well as multiple locations internationally, including in Asia, Europe and the Middle East. We lease all of our facilities and do not own any real property. We expect to add facilities as we grow our employee base and expand geographically. We believe that our facilities are adequate to meet our needs for the immediate future and that, should it be needed, suitable additional space will be available to accommodate our operations. Item 3. Legal Proceedings The information called for by this Item is incorporated herein by reference to Item 8. "Financial Statements and Supplementary Data," Note 12, Commitments and Contingencies, of the consolidated financial statements included elsewhere in this Annual Report on Form 10-K. Item 4. Mine Safety Disclosures Not applicable. 59
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Table of Contents PART II Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Market Information for Common Stock Our common stock has been listed on The Nasdaq Global Select Market under the ticker symbol "ZS" since March 16, 2018. Prior to that time, there was no public market for our common stock. Holders of Record As of July 31, 2026, we had 52 holders of record of our common stock. The actual number of stockholders is greater than this number of record holders and includes stockholders who are beneficial owners but whose shares are held in street name by brokers and other nominees. Dividend Policy We have never declared or paid cash dividends on our common stock. We currently intend to retain all available funds and any future earnings for use in the operation of our business and do not anticipate paying any dividends in the foreseeable future. Any future determination to declare dividends will be made at the discretion of our board of directors, subject to applicable laws, and will depend on our financial condition, operating results, capital requirements, general business conditions and other factors that our board of directors may deem relevant. Recent Sales of Unregistered Equity Securities and Use of Proceeds (a) Sale of Unregistered Equity Securities On August 1, 2025 in connection with our acquisition of Red Canary, Inc., we agreed to issue a total of 72,068 shares of our common stock as deferred merger consideration for certain key employees which is subject to either time-based vesting or performance conditions. On May 27, 2026 in connection with our acquisition of Symmetry Systems, Inc., we agreed to issue a total of 133,895 shares of our common stock as deferred merger consideration for certain key employees which is subject to either time-based vesting or performance conditions. These transactions did not involve any underwriters, any underwriting discounts or commissions, or any public offering. We believe the offer, sale and issuance of the above securities was exempt from registration under the Securities Act by virtue of Section 4(a)(2) of the Securities Act, because the issuance of securities to the recipients did not involve a public offering. The recipients of the securities in these transactions represented their intentions to acquire the securities for investment only and not with a view to or for sale in connection with any distribution thereof, and appropriate legends were placed upon the securities issued in these transactions. All recipients had adequate access, through their relationships with us or otherwise, to information about us. The issuances of these securities were made without any general solicitation or advertising. 60
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Table of Contents (b) Use of Proceeds None. (c) Issuer Purchases of Equity Securities None. Stock Performance Graph This performance graph shall not be deemed "soliciting material" or to be "filed" with the SEC for purposes of the Exchange Act, or otherwise subject to the liabilities under that Section, and shall not be deemed to be incorporated by reference into any filing of Zscaler, Inc. under the Securities Act or the Exchange Act. This performance graph compares the cumulative total return to our stockholders to the Standard & Poor's 500 Index and Standard & Poor Information Technology Index for the five years ended July 31, 2026. All values assume a $100 initial investment and data for the Standard & Poor's 500 Index and Standard & Poor Information Technology Index assume reinvestment of dividends. The comparisons are based on historical data and are not indicative of, nor intended to forecast, the future performance of our common stock. 61
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Table of Contents Company/Index July 31,2021 (*) July 31,2022 July 31,2023 July 31,2024 July 31,2025 July 31,2026 Zscaler, Inc. $ 100.00 $ 65.73 $ 67.98 $ 76.02 $ 121.05 $ 64.09 S&P 500 Index $ 100.00 $ 95.36 $ 107.77 $ 131.64 $ 153.14 $ 183.10 S&P 500 Information Technology Index $ 100.00 $ 94.49 $ 119.86 $ 162.04 $ 200.37 $ 252.91 _____ Base period.(*) 62
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Table of Contents Item 6. Reserved 63
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Table of Contents Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the consolidated financial statements and related notes included elsewhere in this Annual Report on Form 10-K. As discussed in the section titled "Special Note Regarding Forward-Looking Statements," the following discussion contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from those discussed below. Factors that could cause or contribute to such difference include, but are not limited to, those identified below and those discussed in the section titled "Risk Factors" and elsewhere in this Annual Report on Form 10-K. Our fiscal year end is July 31, and our fiscal quarters end on October 31, January 31, April 30 and July 31. Our fiscal years ended July 31, 2026, July 31, 2025 and July 31, 2024 are referred to as fiscal 2026, fiscal 2025 and fiscal 2024, respectively. For a discussion of our results of operations for the year ended July 31, 2025 as compared to the year ended July 31, 2024, refer to Part II, Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, of our Annual Report on Form 10-K filed with the SEC on September 11, 2025. Overview We empower our customers with the cybersecurity solutions necessary to protect their enterprises, drive growth and outpace competitors where success depends on securely adopting the technologies required to operate and compete effectively in an AI world. We were founded in 2007, based on a vision that, with the broad adoption of SaaS applications, the internet would become the new corporate network, the cloud would become the new data center and perimeter-based security would fail to protect users, applications and data. As AI redefines how businesses operate and powerful AI-enabled cyberthreats proliferate, enterprises must now adopt a zero trust approach to security. We deliver a comprehensive, cloud-native zero trust platform that minimizes the attack surface of an enterprise and eliminates lateral threat movement, delivering security at the scale and speed of AI. We generate revenue primarily from sales of subscriptions to access our cloud platform, together with related support services. We also generate an immaterial amount of revenue from professional and other services, which consist primarily of fees associated with mapping, implementation, network design and training. Our subscription pricing is primarily calculated on a per-user and metered-usage basis. We recognize subscription and support revenue ratably over the life of customer contracts, which is generally one to five years. As of July 31, 2026, we had expanded our operations to approximately 11,000 customers across major industries, with users in over 185 countries. Many of the world's largest enterprises and government agencies rely on our cloud platform to enable secure digital transformation. We operate our business as one reportable segment. Our revenue has experienced significant growth in recent periods. For fiscal 2026, fiscal 2025 and fiscal 2024, our revenue was $3,352.5 million, $2,673.1 million and $2,167.8 million, respectively. We have incurred net losses in all annual periods since our inception. For fiscal 2026, fiscal 2025 and fiscal 2024, our net loss was $63.2 million, $41.5 million and $57.7 million, respectively. Certain Factors Affecting Our Performance Adoption of the Cloud, Mobility and AI Cloud adoption, workforce mobility and the rapid emergence of AI have fundamentally altered enterprise IT architectures and security requirements. As enterprise applications have migrated out of data centers and workforces have become increasingly distributed, conventional perimeter-based security, including firewalls and VPNs, are inadequate to address modern threats. These legacy tools can be expensive to maintain, may degrade user experience and were not designed to secure a borderless enterprise. AI adds further complexity as frontier models are accelerating the sophistication of cyberattacks and compressing the time 64
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Table of Contents between vulnerability discovery and exploitation, while AI-driven agentic workflows introduce data governance and access control demands that traditional architectures were not built to meet. We believe our cloud platform is well-positioned to address these dynamics. By performing inline inspection at scale, hiding applications from the internet and eliminating lateral threat movement our platform is designed to reduce the attack surface that legacy architectures expose. We connect users, devices, workloads, and AI agents to applications based on identity and context rather than network location, an approach we believe is increasingly aligned with how enterprises need to operate in the rapidly evolving AI and digital world. We believe the imperative for organizations to securely move to the cloud and safely realize the benefits of AI will increase demand for our cloud platform and broaden our customer base. New Customer Acquisition Our future success also depends on our ability to acquire new customers. We believe that our ability to increase the number of customers, and more significantly large enterprises, on our cloud platform is an indicator of our market penetration and our future business opportunities. As of July 31, 2026, 2025 and 2024, we had approximately 11,000, 9,400 and 8,650 customers, respectively, across all major geographies and industries. As of July 31, 2026, we had over 40% of the Forbes Global 2000 as customers. Our ability to continue to grow these numbers will increase our future opportunities for renewals and follow-on sales. We believe that we have significant room to capture additional market share and intend to continue to invest significantly in sales and marketing to engage our prospective customers, increase brand awareness, further leverage our channel partnerships and drive adoption of our solution. Follow-On Sales We typically expand our relationship with our customers over time. We leverage our organic account expansion strategies to drive incremental revenue, often within the term of the initial subscription, by increasing sales to existing customers in the following ways: • expanding deployment of our cloud platform to cover additional users and services; • upgrading to more advanced capabilities; including AI-enabled features; and • selling a new solution or product, such as selling Data security or Security for AI solutions to an existing ZIA or ZPA customer, or selling ZIA or ZPA to an existing Zero Trust Branch customer. Investing in Business Growth Since our founding, we have invested significantly in growing our business. We intend to continue to invest significantly in sales and marketing to grow and train our sales force, broaden our brand awareness and expand and deepen our channel partner relationships, including with global systems integrators and public cloud marketplaces. While these planned investments will increase our operating expenses in the short term, we believe that over the long term these investments will help us to expand our customer base and grow our business. We also are investing in programs to increase recognition of our brand and solutions, including joint marketing activities with our channel partners and strategic partners. We also intend to continue investing in our research and development organization and our development efforts to offer new solutions on our cloud platform and dedicating resources to update and upgrade our existing solutions. In addition, we expect our general and administrative expenses to increase in absolute dollars for the foreseeable future, as we continue to operate as a public company and scale to support the needs of the business. 65
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Table of Contents While we expect our operating expenses to increase in absolute dollars in the foreseeable future, as a result of these activities, we intend to balance these investments in future growth with a continued focus on managing our results of operations and investing judiciously. In the long term we anticipate that these investments will positively impact our business and results of operations. Impact of Macroeconomic Conditions Changes in macroeconomic and geopolitical conditions, including but not limited to global conflicts, inflation and responses to inflation, tariffs or retaliatory measures due to tariffs, supply chain disruptions, energy shortages and the emergence of AI, can cause uncertainty in our business. In response to uncertain economic conditions, we see customer scrutiny of, and complex approval processes for, transactions, particularly larger deals, as customers carefully consider purchasing decisions and require multiple approvals for large expenditures. As a result, macroeconomic conditions may impact the future demand for subscriptions of our cloud platform. Key Business Metrics and Other Financial Measures We review a number of operating and financial metrics, including the following key metrics, to measure our performance, identify trends, formulate business plans and make strategic decisions. Annual Recurring Revenue ("ARR") ARR is a key business metric that we use to measure our periodic performance. ARR refers to the next 12 months of revenue from subscription contracts as of the measurement date. To establish ARR for a customer, we assume that any contract expiring during the next 12 months will be renewed under the existing terms. ARR as of July 31, 2026 and 2025 was $3,771 million and $3,015 million, respectively. Non-GAAP Financial Measures In addition to our results determined in accordance with GAAP, we believe the following non-GAAP measures are useful in evaluating our operating performance. We use the following non-GAAP financial information to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and comparability with past financial performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. In particular, free cash flow is not a substitute for cash provided by operating activities. Additionally, the utility of free cash flow as a measure of our liquidity is further limited as it does not represent the total increase or decrease in our cash balance for a given period. In addition, other companies, including companies in our industry, may calculate similarly- titled non-GAAP measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business. 66
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Table of Contents Non-GAAP Gross Profit and Non-GAAP Gross Margin We define non-GAAP gross profit as GAAP gross profit excluding stock-based compensation expense and related payroll taxes, amortization expense of acquired intangible assets and restructuring and other charges. We define non-GAAP gross margin as non-GAAP gross profit as a percentage of revenue. Year Ended July 31, 2026 2025 2024 (in thousands) GAAP gross profit $ 2,574,894 $ 2,054,937 $ 1,690,642 Add: Stock-based compensation expense and related payroll taxes 87,469 70,998 52,766 Amortization expense of acquired intangible assets 27,855 14,975 12,879 Restructuring and other charges 1,333 138 — Non-GAAP gross profit $ 2,691,551 $ 2,141,048 $ 1,756,287 GAAP gross margin 77 % 77 % 78 % Non-GAAP gross margin 80 % 80 % 81 % Includes acquisition-related stock-based compensation expense and related payroll taxes of $0.1 million, $0.2 million and nil for fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Acquisition-related stock-based compensation includes deferred merger consideration subject to post-combination service vesting conditions, performance stock awards, and acquisition replacement awards. Non-GAAP Income from Operations and Non-GAAP Operating Margin We define non-GAAP income from operations as GAAP loss from operations, excluding stock-based compensation expense and related payroll taxes, amortization expense of acquired intangible assets, restructuring and other charges and acquisition-related expenses. We define non-GAAP operating margin as non-GAAP income from operations as a percentage of revenue. Year Ended July 31, 2026 2025 2024 (in thousands) GAAP loss from operations $ (133,267) $ (128,460) $ (121,477) Add: Stock-based compensation expense and related payroll taxes 841,648 685,534 549,100 Amortization expense of acquired intangible assets 43,468 16,820 14,624 Restructuring and other charges 10,260 4,921 — Acquisition-related expenses 5,000 1,316 — Non-GAAP income from operations $ 767,109 $ 580,131 $ 442,247 GAAP operating margin (4)% (5)% (6)% Non-GAAP operating margin 23 % 22 % 20 % Includes acquisition-related stock-based compensation expense and related payroll taxes of $57.4 million, $33.1 million and $17.7 million for fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Acquisition-related stock-based compensation includes deferred merger consideration subject to post-combination service vesting conditions, performance stock awards, and acquisition replacement awards. (1) (1) (1) (1) 67
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Table of Contents Free Cash Flow and Free Cash Flow Margin Free cash flow is a non-GAAP financial measure that we calculate as net cash provided by operating activities less purchases of property, equipment and other assets and capitalized internal-use software. Free cash flow margin is calculated as free cash flow divided by revenue. We believe that free cash flow and free cash flow margin are useful indicators of liquidity that provide information to management and investors about the amount of cash generated from our operations. This amount, after investments in property, equipment and other assets and capitalized internal-use software, can be used for strategic initiatives, including investing in our business and strengthening our financial position. Free cash flow includes the cyclical impact of inflows and outflows resulting from contributions to our employee stock purchase plan for which the purchase period of approximately six months ends in each of our second and fourth fiscal quarters. Payroll contributions accrued as of July 31, 2026 will be used to purchase shares at the end of the current ESPP purchase period ending on December 15, 2026. Payroll contributions ultimately used to purchase shares are reclassified to stockholders' equity on the purchase date. Year Ended July 31, 2026 2025 2024 (in thousands) Net cash provided by operating activities $ 1,129,654 $ 972,453 $ 779,846 Less: Purchases of property, equipment and other assets (277,304) (164,252) (144,588) Capitalized internal-use software (73,207) (81,508) (50,308) Free cash flow $ 779,143 $ 726,693 $ 584,950 As a percentage of revenue: Net cash provided by operating activities 34 % 36 % 36 % Less: Purchases of property, equipment and other assets (8)% (6)% (7)% Capitalized internal-use software (3)% (3)% (2)% Free cash flow margin 23 % 27 % 27 % Components of Results of Operations Revenue We generate revenue primarily from sales of subscriptions to access our cloud platform, together with related support services. Subscription and related support services accounted for approximately 98%, 98% and 97% of our revenue for each of fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Our contracts with our customers do not at any time provide the customer with the right to take possession of the software that runs our cloud platform. Our customers may also purchase professional services, such as mapping, implementation, network design and training. Professional services account for an immaterial portion of our revenue. We generate revenue from contracts with typical durations ranging from one to five years. We typically invoice our customers annually in advance, and to a lesser extent quarterly in advance, monthly in advance or multi-year in advance. We recognize revenue ratably over the life of the contract. Amounts that have been invoiced are recorded in deferred revenue or in revenue, if the revenue recognition criteria have been met. Subscriptions that are invoiced annually in advance or multi-year in advance represent a significant portion of our short-term and long-term deferred revenue in comparison to invoices issued quarterly in advance or monthly in advance. We cannot predict the mix of invoicing schedules in any given period. We generally experience seasonality in terms of when we enter into agreements with our customers. We typically enter into a higher percentage of agreements with new customers, as well as renewal agreements with existing customers, in the 68
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Table of Contents second half of our fiscal year. However, because we recognize revenue ratably over the terms of our subscription contracts, a substantial portion of the revenue that we report in each period is attributable to the recognition of deferred revenue relating to agreements that we entered into during previous periods. Consequently, increases or decreases in new sales or renewals in any one period may not be immediately reflected as revenue for that period. Accordingly, the effect of downturns in sales and market acceptance of our platform and potential changes in our rate of renewals, may not be fully reflected in our results of operations until future periods. Cost of Revenue Cost of revenue includes expenses related to operating our cloud platform in data centers, including public cloud providers, depreciation of our data center equipment, amortization of our capitalized internal-use software, amortization of intangible assets acquired through our business acquisitions and allocated overhead expenses (i.e., facilities, IT, depreciation expense and amortization expense). Cost of revenue also includes employee-related expenses, including salaries, bonuses, stock-based compensation expense and employee benefit expenses associated with our customer support and cloud operations organizations. As our customers expand and increase the use of our cloud platform, driven by additional users, applications, workloads, AI agents, and connected devices, our cost of revenue will increase due to higher bandwidth and data center expenses. Our cost of revenue may also increase as a result of higher market prices for data center equipment supporting our cloud platform. However, we expect to continue to benefit from economies of scale as our customers increase the use of our cloud platform. We intend to continue to invest additional resources in our cloud platform and our customer support organizations as we grow our business. The level and timing of investment in these areas could affect our cost of revenue in the future. Gross Profit and Gross Margin Gross profit, or revenue less cost of revenue, and gross margin, or gross profit as a percentage of revenue, have been and will continue to be affected by various factors. These include the timing of our acquisition of new customers and our renewals of and follow-on sales to existing customers, the average sales price of our services, the mix of services offered in our solutions, including new product introductions, the data center and bandwidth costs associated with operating our cloud platform to support additional users, applications, workloads, AI agents, and connected devices, the extent to which we expand our customer support and cloud operations organizations and the extent to which we can increase the efficiency of our technology, infrastructure and data centers through technological improvements. Although we expect our gross profit to increase in absolute dollars and our gross margin to remain relatively consistent, our gross profit and gross margin could fluctuate from period to period depending on the interplay of the above factors. Operating Expenses Our operating expenses consist of sales and marketing expenses, research and development expenses and general and administrative expenses. Personnel expenses are the most significant component of operating expenses and consist of salaries, benefits, bonuses, stock-based compensation expense and, with respect to sales and marketing expenses, sales commissions that are recognized as expenses over the period of benefit. Operating expenses also include overhead expenses, which primarily consists of facilities, IT, depreciation expense and amortization expense. Sales and Marketing Sales and marketing expenses consist primarily of employee compensation and related expenses, including salaries, bonuses and benefits for our sales and marketing employees, sales commissions that are recognized as expenses over the period of benefit, stock-based compensation expense, marketing programs, travel and entertainment expenses, expenses for conferences and events, amortization of intangible assets acquired through our business acquisitions and allocated overhead 69
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Table of Contents expenses which primarily consists of facilities, IT, depreciation expense and amortization expense. We capitalize our sales commissions and associated payroll taxes that are incremental to the acquisition of customer contracts and recognize them as expenses over the estimated period of benefit. The amount recognized in our sales and marketing expenses reflects the amortization of expenses previously deferred as attributable to each period presented in this Annual Report on Form 10-K, as described below under "Critical Accounting Estimates." We intend to continue to make significant investments in our sales and marketing organization to drive additional revenue, further penetrate the market and expand our global customer base. As a result, we expect our sales and marketing expenses to continue to increase in absolute dollars and to be our largest operating expense category for the foreseeable future. In particular, we will continue to invest in growing and training our sales force, broadening our brand awareness and expanding and deepening our channel partner relationships. However, we expect our sales and marketing expenses to decrease as a percentage of our revenue over the long term, although our sales and marketing expenses may fluctuate as a percentage of our revenue from period to period due to the timing and extent of these expenses. Research and Development Our research and development expenses support our efforts to add new products, new features to our existing offerings and to ensure the reliability, availability and scalability of our solutions. Our cloud platform is software-driven, and our research and development teams employ software engineers in the design, and the related development, testing, certification and support, of these solutions. Accordingly, a majority of our research and development expenses result from employee-related expenses, including salaries, bonuses and benefits, stock-based compensation expense and expenses associated with technology tools used by our engineers. We expect our research and development expenses to continue to increase in absolute dollars for the foreseeable future, as we continue to invest in research and development efforts to enhance the functionality of our cloud platform, improve the reliability, availability and scalability of our platform and access new customer markets. However, we expect our research and development expenses to decrease as a percentage of our revenue over the long term, although our research and development expenses may fluctuate as a percentage of our revenue from period to period due to the timing and extent of these expenses. General and Administrative General and administrative expenses consist primarily of employee-related expenses, including salaries and bonuses, stock-based compensation expense and employee benefit expenses for our finance, legal, human resources and administrative personnel, as well as professional fees for external legal services (including certain litigation-related expenses), accounting and other related consulting services. The litigation-related expenses include professional fees and related expenses incurred by us in defending or settling claims and, if applicable, accruals related to estimated losses in connection with these claims. We expect our general and administrative expenses to increase in absolute dollars for the foreseeable future as we increase the size of our general and administrative organizations, incur additional costs to support our business growth and due to any legal matters and related accruals, as further described in Note 12, Commitments and Contingencies, to the consolidated financial statements included elsewhere in this Annual Report on Form 10-K. However, we expect our general and administrative expenses to decrease as a percentage of our revenue over the long term, although our general and administrative expenses may fluctuate as a percentage of our revenue from period to period due to the timing and extent of these expenses. In particular, litigation-related expenses related to significant litigation claims may result in significant fluctuations from period to period, as they are inherently subject to change and difficult to estimate. Interest Income Interest income consists primarily of income earned on our cash equivalents and short-term investments. 70
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Table of Contents Interest Expense Interest expense consists primarily of amortization of debt issuance costs, recognition of contractual interest expense related to the 2025 convertible senior notes, and gains and losses related to changes in the fair value of interest rate swaps. For further information refer to Note 8, Derivative Instruments and Note 10, Convertible Senior Notes, of our consolidated financial statements included elsewhere in this Annual Report on Form 10-K. Other Expense, Net Other expense, net consists primarily of foreign currency transaction gains and losses and changes in fair value of our non-designated derivative instruments. Provision For Income Taxes Provision for income taxes consists of state income taxes in the United States ("U.S."), foreign income taxes, and withholding taxes related to customer payments in certain foreign jurisdictions in which we conduct business. We weigh all available positive and negative evidence, including but not limited to our earnings history and results of recent operations, scheduled reversals of deferred tax liabilities, projected future taxable income and tax planning strategies and the nature of each deferred tax assets in assessing the extent to which a valuation allowance should be applied against our U.S. and foreign deferred tax assets. 71
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Table of Contents Results of Operations The following tables set forth our results of operations for the periods presented in dollars and as a percentage of our revenue: Year Ended July 31, 2026 2025 2024 (in thousands) Revenue $ 3,352,523 $ 2,673,115 $ 2,167,771 Cost of revenue 777,629 618,178 477,129 Gross profit 2,574,894 2,054,937 1,690,642 Operating expenses: Sales and marketing 1,495,812 1,259,158 1,100,239 Research and development 903,399 672,485 499,828 General and administrative 308,950 251,754 212,052 Total operating expenses 2,708,161 2,183,397 1,812,119 Loss from operations (133,267) (128,460) (121,477) Interest income 136,132 125,364 109,130 Interest expense (11,794) (9,522) (13,132) Other expense, net (8,210) (5,673) (3,750) Loss before income taxes (17,139) (18,291) (29,229) Provision for income taxes 46,040 23,187 28,477 Net loss $ (63,179) $ (41,478) $ (57,706) Includes stock-based compensation expense and related payroll taxes: Cost of revenue $ 87,469 $ 70,998 $ 52,766 Sales and marketing 294,537 259,562 230,597 Research and development 341,880 257,663 186,107 General and administrative 117,762 97,311 79,630 Total $ 841,648 $ 685,534 $ 549,100 Includes amortization expense of acquired intangible assets: Cost of revenue $ 27,855 $ 14,975 $ 12,879 Sales and marketing 15,613 1,700 1,232 Research and development — 145 513 Total $ 43,468 $ 16,820 $ 14,624 Includes restructuring and other charges: Cost of revenue $ 1,333 $ 138 $ — Sales and marketing 6,501 — — Research and development 1,799 4,783 — General and administrative 627 — — Total $ 10,260 $ 4,921 $ — Acquisition-related expenses $ 5,000 $ 1,316 $ — Includes amortization of debt issuance costs $ 8,166 $ 4,293 $ 3,914 (1)(2)(3) (1)(2)(3) (1)(2)(3) (1)(3)(4) (5) (1) (2) (3) (4) (5) 72
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Table of Contents The following table sets forth our results of operations for the periods presented as a percentage of our revenue: Year Ended July 31, 2026 2025 2024 Revenue 100% 100% 100% Cost of revenue 23 23 22 Gross margin 77 77 78 Operating expenses Sales and marketing 45 47 51 Research and development 27 25 23 General and administrative 9 10 10 Total operating expenses 81 82 84 Operating margin (4) (5) (6) Interest income 4 5 6 Interest expense (1) (1) (1) Other expense, net — — — Loss before income taxes (1) (1) (1) Provision for income taxes 1 1 2 Net loss (2)% (2)% (3)% 73
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Table of Contents Comparison of Fiscal 2026 and Fiscal 2025 Revenue Year Ended July 31, Change 2026 2025 $ % (in thousands) Revenue $ 3,352,523 $ 2,673,115 $ 679,408 25 % Revenue increased by $679.4 million, or 25%, in fiscal 2026, compared to fiscal 2025. The change in revenue was driven primarily by an increase in users and sales of additional subscriptions to existing customers, which contributed $474.6 million in additional revenue. The addition of new customers contributed the remaining $204.8 million in additional revenue, driven by acquisition and organic customer growth, as we grew our customer base by 16% from fiscal 2025 to fiscal 2026. Cost of Revenue and Gross Margin Year Ended July 31, Change 2026 2025 $ % (in thousands) Cost of revenue $ 777,629 $ 618,178 $ 159,451 26 % Gross margin 77 % 77 % Cost of revenue increased by $159.5 million, or 26%, in fiscal 2026, compared to fiscal 2025. The overall increase in cost of revenue was driven primarily by the expanded use of our cloud platform by existing and new customers, which led to an increase of $103.1 million for data center and equipment-related costs for hosting and operating our cloud platform. The remainder of the increase was primarily attributable to employee-related expenses of $37.8 million, inclusive of an increase of $18.4 million in stock-based compensation expense, higher amortization of acquired intangible assets of $12.9 million. Gross margin remained flat at 77% for fiscal 2026 as compared to fiscal 2025. Operating Expenses Sales and Marketing Expenses Year Ended July 31, Change 2026 2025 $ % (in thousands) Sales and marketing expenses $ 1,495,812 $ 1,259,158 $ 236,654 19 % Sales and marketing expenses increased by $236.7 million, or 19%, for fiscal 2026, compared to fiscal 2025. The change was driven primarily by an increase of $167.0 million in employee-related expenses due to an increase in headcount related to acquisition and organic headcount growth, along with an increase of $36.5 million in stock-based compensation expense and $36.4 million in sales commissions expense which was also partially due to headcount growth. The remainder of the increase was primarily attributable to $24.9 million in facility, software and equipment-related expenses, $14.6 million in marketing and advertisement expenses, and $13.9 million in amortization of acquired intangible assets. 74
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Table of Contents Research and Development Expenses Year Ended July 31, Change 2026 2025 $ % (in thousands) Research and development expenses $ 903,399 $ 672,485 $ 230,914 34 % Research and development expenses increased by $230.9 million, or 34%, for fiscal 2026, compared to fiscal 2025, as we continued to develop and enhance the functionality of our cloud platform and integrate technologies acquired through our business acquisitions. The change was driven primarily by an increase of $170.4 million in employee-related expenses, inclusive of an increase of $85.1 million in stock-based compensation expense, primarily due to an increase in headcount driven by acquisitions and organic headcount growth. The remainder of the increase was primarily attributable to increased expenses of $62.3 million in facility, cloud hosting, software, equipment-related expenses and lower capitalization of internal-use software development costs. General and Administrative Expenses Year Ended July 31, Change 2026 2025 $ % (in thousands) General and administrative expenses $ 308,950 $ 251,754 $ 57,196 23 % General and administrative expenses increased by $57.2 million, or 23%, for fiscal 2026, compared to fiscal 2025. The change was driven primarily by an increase of $39.0 million in employee-related expenses, inclusive of an increase of $20.6 million in stock-based compensation expense, primarily due to an increase in headcount. Interest Income Year Ended July 31, Change 2026 2025 $ % (in thousands) Interest income $ 136,132 $ 125,364 $ 10,768 9 % Interest income increased by $10.8 million for fiscal 2026, compared to fiscal 2025. The change was driven primarily by our higher average balance of cash equivalents and short-term investments. Interest Expense Year Ended July 31, Change 2026 2025 $ % (in thousands) Interest expense $ (11,794) $ (9,522) $ (2,272) 24 % Interest expense increased by $2.3 million for fiscal 2026, compared to fiscal 2025. The change was driven primarily by higher amortization of debt issuance costs. 75
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Table of Contents Other Expense, Net Year Ended July 31, Change 2026 2025 $ % (in thousands) Other expense, net $ (8,210) $ (5,673) $ (2,537) 45 % Other expense, net increased by $2.5 million for fiscal 2026, compared to fiscal 2025. The change was driven primarily by fluctuations in foreign currency transactions gains and losses. Provision For Income Taxes Year Ended July 31, Change 2026 2025 $ % (in thousands) Provision for income taxes $ 46,040 $ 23,187 $ 22,853 99 % Our provision for income taxes increased by $22.9 million, or 99%, for fiscal 2026, compared to fiscal 2025. The change was primarily driven by the release of the valuation allowance against our United Kingdom ("U.K.") deferred tax assets for fiscal 2025. For further information, refer to Note 15, Income Taxes, of the consolidated financial statements included elsewhere in this Annual Report on Form 10-K. Our effective tax rate of (268.6)% and (126.8)% in fiscal 2026 and fiscal 2025, respectively, differs from the applicable U.S. statutory federal income tax rate due to our valuation allowance against our U.S. federal and state deferred tax assets, the release of the valuation allowance against our U.K. deferred tax assets, and our foreign income being taxed at different rates than the U.S. statutory rate. While we believe our current valuation allowance is sufficient, we assess the need for an adjustment to the valuation allowance on a quarterly basis. The assessment is based on our estimates of future sources of taxable income for the jurisdictions in which we operate and the periods over which our deferred tax assets will be realizable. In the event we determine that we will be able to realize all or part of our net deferred tax assets in the future, the valuation allowance will be reversed in the period in which we make such determination. The release of a valuation allowance against deferred tax assets may cause greater volatility in the effective tax rate in the periods in which it is reversed. Many non-U.S. countries are beginning to implement legislation and other guidance to align their international tax rules with the Organization for Economic Cooperation and Development’s (“OECD”) Base Erosion and Profit Shifting recommendations, an action plan that aims to standardize and modernize global corporate tax policy, including changes to cross-border tax, transfer pricing documentation rules and nexus-based tax incentive practices. The OECD is also continuing discussions surrounding fundamental changes in allocation of profits among tax jurisdictions in which companies do business, as well as the implementation of “Pillar Two”, a global minimum tax. We have analyzed the impact of the enacted tax laws regarding Pillar Two and have determined there is an immaterial impact on our income tax provision for the fiscal 2026. The OECD's January 2026, guidance introduced a "Side-by-Side Safe Harbor" that may exempt our U.S. operations from certain global minimum tax rules effective for fiscal years beginning on or after January 1, 2026. However, this relief does not extend to foreign jurisdictions where local minimum tax requirements remain applicable. We continue to monitor these developments and are assessing the potential impact on the income tax provision beginning in fiscal 2027. 76
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Table of Contents On July 4, 2025, the United States enacted tax reform legislation through the One Big Beautiful Bill Act. Included in this legislation are provisions that allow for the immediate expensing of domestic research and development expenses, immediate expensing of certain capital expenditures, and other changes to the U.S. taxation of profits derived from foreign operations. We began accounting for the provisions in the legislation in fiscal 2026, which resulted in an immaterial favorable effect on the income tax provision, mainly due to the Company's valuation allowance. 77
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Table of Contents Liquidity and Capital Resources As of July 31, 2026, our principal sources of liquidity were cash, cash equivalents and short-term investments totaling $3,474.2 million, which were held for working capital and general corporate purposes. Our cash equivalents and investments consist of highly liquid investments in money market funds, U.S. treasury securities, U.S. government agency securities, corporate debt securities, asset-backed securities, non-U.S. government securities and certificates of deposits. In July 2025, we completed the private offering of the Convertible Senior Notes due 2028 (the “2028 Notes”) with an aggregate principal amount of $1,725.0 million. The total net proceeds from the offering, after deducting initial purchase discount and issuance costs, was $1,700.0 million. The 2028 Notes mature on July 15, 2028. In connection with the issuance of the 2028 Notes, we entered into privately negotiated capped call transactions with certain counterparties. The capped call transactions are generally expected to offset potential dilution to our common stock, as a result of any conversion of the 2028 Notes, or offset any cash payments made in excess of the principal amount of converted 2028 Notes, subject to a cap. We used an aggregate amount of $196.8 million of the net proceeds of the 2028 Notes to purchase the capped call transactions. For further information refer to Note 10, Convertible Senior Notes, of our consolidated financial statements included elsewhere in this Annual Report on Form 10-K. We have generated significant losses from operations, as reflected in our accumulated deficit of $1,252.7 million as of July 31, 2026. We expect to continue to incur operating losses and have in the past and may in the future generate negative cash flows due to expected investments to grow our business, including potential business acquisitions and other strategic transactions. We believe that our existing cash, cash equivalents and short-term investments will be sufficient to fund our working capital, capital expenditure and convertible senior notes repayment requirements for at least the next 12 months from the date of issuance of our financial statements. Our foreseeable cash needs, in addition to our recurring operating costs, include our expected capital expenditures to support expansion of our infrastructure and workforce, lease obligations, purchase commitments, potential business acquisitions, convertible senior notes repayment requirements and other strategic transactions. Our assessment of the period of time through which our financial resources will be adequate to support our operations is a forward-looking statement and involves risks and uncertainties. Our actual results could vary as a result of, and our future capital requirements, both near-term and long-term, will depend on, many factors, including our growth rate, the timing and extent of spending to support our research and development efforts, the expansion of sales and marketing and international operating activities, the timing of new introductions of solutions or features, and the continuing market acceptance of our services, the impact of macroeconomic and geopolitical conditions to our and our customers', vendors' and partners' businesses. We have and may in the future enter into arrangements to acquire or invest in complementary businesses, services and technologies, including intellectual property rights. We have based this estimate on assumptions that may prove to be wrong, and we could use our available capital resources sooner than we currently expect. Additionally, some of the factors that may influence our operations are not within our control, such as general economic conditions, geopolitical developments and the impact of global crises. We may be required to seek additional equity or debt financing. In the event that additional financing is required from outside sources, we may not be able to raise it on terms acceptable to us or at all. If we are unable to raise additional capital when desired, or if we cannot expand our operations or otherwise capitalize on our business opportunities because we lack sufficient capital, our business, operating results and financial condition would be adversely affected. We typically invoice our customers annually in advance, and to a lesser extent quarterly in advance, monthly in advance or multi-year in advance. Therefore, a substantial source of our cash is from such prepayments, which are included on our consolidated balance sheets as a contract liability. Deferred revenue consists of the unearned portion of billed fees for our subscriptions, which is subsequently recognized as revenue in accordance with our revenue recognition policy. As of July 31, 2026, we had deferred revenue of $2,925.8 million, of which $2,480.5 million was recorded as a current liability and is expected to be recorded as revenue in the next 12 months, provided all other revenue recognition criteria have been met. 78
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Table of Contents Subscriptions that are invoiced annually in advance or multi-year in advance contribute significantly to our short-term and long-term deferred revenue in comparison to our invoices issued quarterly in advance or monthly in advance. We strategically enter into agreements for multi-year in advance billings with our customers to achieve our and/or our customers’ business objectives. We cannot predict the mix of invoicing schedules in any given period. As of July 31, 2026, we did not have any relationships with unconsolidated organizations or financial partnerships, such as structured finance or special purpose entities, which would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes. The following table summarizes our cash flows for the periods presented: Year Ended July 31, 2026 2025 2024 (in thousands) Net cash provided by operating activities $ 1,129,654 $ 972,453 $ 779,846 Net cash used in investing activities $ (2,652,732) $ (427,022) $ (683,180) Net cash provided by financing activities $ 62,409 $ 420,512 $ 64,208 Operating Activities Net cash provided by operating activities during fiscal 2026 was $1,129.7 million, which resulted from a net loss of $63.2 million, adjusted for non-cash charges of $1,290.4 million and net cash outflows of $97.6 million from changes in operating assets and liabilities. Net cash outflows from changes in operating assets and liabilities were primarily the result from increase of $312.2 million in deferred contract acquisition costs, as our sales commission payments increased due to the addition of new customers and expansion of our existing customer subscriptions, an increase of $140.0 million in accounts receivable primarily due to timing of billings and collections, a decrease of $67.6 million in operating lease liabilities primarily due to lease payments, an increase of $28.1 million in prepaid expenses, other current and noncurrent assets and a decrease of $10.6 million in accounts payable. Net cash outflows were partially offset by cash inflows resulting from an increase of $379.9 million in deferred revenue from advance invoicing in accordance with our subscription contracts, an increase of $44.6 million in accrued compensation and increase of $36.4 million in accrued expenses, other current and noncurrent liabilities. Investing Activities Net cash used in investing activities during fiscal 2026 of $2,652.7 million was primarily attributable to the purchases of short-term investments of $2,254.3 million, business acquisitions, net of cash acquired, of $918.1 million, capital expenditures of $350.5 million to support the growth and expansion of our cloud platform and purchase of strategic investments of $10.4 million. These activities were partially offset by proceeds from the maturities and sales of short-term investments of $880.5 million. Financing Activities Net cash provided by financing activities of $62.4 million during fiscal 2026 was primarily attributable to $59.4 million in proceeds from the issuance of common stock under the ESPP and $4.0 million in proceeds from the exercise of stock options. 79
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Contractual Obligations and Commitments Our principal commitments consist of obligations under our 2028 Notes, real estate arrangements, co-location and bandwidth arrangements and non-cancelable purchase obligations. For additional information, refer to Note 10, Convertible Senior Notes, Note 11, Operating Leases, and Note 12, Commitments and Contingencies, of the consolidated financial statements included elsewhere in this Annual Report on Form 10-K. Critical Accounting Estimates Our financial statements are prepared in accordance with GAAP. The preparation of these financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue and expenses, as well as related disclosures. We evaluate our estimates and assumptions on an ongoing basis. Our estimates are based on historical experience and various other assumptions that we believe to be reasonable under the circumstances. Our actual results could differ materially from these estimates. We refer to accounting estimates of this type as critical accounting estimates. Of our significant accounting policies described in Note 1. Business and Summary of Significant Accounting Policies in Part II, Item 8 of this Annual Report on Form 10-K, the critical accounting estimates that have the most significant impact on our consolidated financial statements are described below. Revenue Recognition We recognize revenue in accordance with ASC Topic 606, Revenue From Contracts With Customers. Most of our contracts contain multiple performance obligations, which primarily include subscription and support services, along with professional and other services. When a contract contains multiple performance obligations, we allocate the transaction price to each performance obligation based on its relative standalone selling price ("SSP"). We determine SSP based on our overall pricing objectives, taking into consideration the type of subscription and support services and professional and other services, the geographical region of the customer, and the number of users. For performance obligations where observable SSP data exists from standalone transactions, we use those prices directly. Where observable data is limited, we apply judgment using a market-based approach consistent with our pricing strategy. We periodically reassess our SSP determinations to reflect changes in our go-to-market approach and product offerings. Certain contracts also include variable consideration in the form of service level credits and rebates. We include variable consideration in the transaction price only to the extent it is probable that a significant reversal of cumulative revenue will not occur. We have not experienced material incidents affecting our service level commitments, and rebates or estimated credits have not been material in the periods presented. Deferred Contract Acquisition Costs We capitalize sales commissions and associated payroll taxes paid to sales personnel that are incremental to the acquisition of customer contracts. We determine whether costs should be deferred based on our sales compensation plans, if the commissions are in fact incremental and would not have occurred absent the customer contract. Sales commissions for renewal contracts are not considered commensurate with commissions paid for the acquisition of initial contracts, given the substantive difference in commission rates relative to their respective contract values. Accordingly, commissions paid upon the initial acquisition of a contract are amortized over an estimated period of benefit of five years, while commissions paid for renewal contracts are amortized over the contractual term of the renewal. We determine the period of benefit by taking into consideration the expected subscription term and expected renewals of our customer contracts, the duration of our customer relationships, customer retention data, our technology development life cycle, and other factors. We periodically review the carrying amount of deferred contract acquisition costs to determine 80
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Table of Contents whether events or changes in circumstances have occurred that could impact the period of benefit. We did not recognize any impairment losses on deferred contract acquisition costs in the periods presented. Business Combinations We allocate the purchase price of acquired companies to the tangible and intangible assets acquired and liabilities assumed based on their estimated fair values at the acquisition date. The excess of the fair value of purchase consideration over the fair values of these identifiable assets and liabilities is recorded as goodwill. The purchase price allocation process requires management to make significant estimates and assumptions with respect to intangible assets. Although we believe the assumptions and estimates we have made are reasonable, they are based in part on historical experience, market conditions, and information obtained from management of the acquired companies and are inherently uncertain. Examples of judgments used to estimate the fair value of intangible assets include, but are not limited to, future expected cash flows, revenue growth rates, expected customer attrition rates, and royalty rates. These estimates are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. Income Taxes We account for income taxes using the asset and liability method, recognizing deferred tax assets and liabilities for the expected future tax consequences of events reported in our financial statements or tax returns. Deferred tax assets are also recorded for future tax benefits, such as net operating losses and tax credit carryforwards. We establish a valuation allowance to reduce deferred tax assets to the amount that is "more likely than not" to be realized. This requires significant judgment based on our assessment of all available evidence, including past operating results, estimates of future taxable income, and tax planning strategies. Any change in our determination would result in an adjustment to the valuation allowance and a corresponding impact to our provision for income taxes in that period. Due to the weight of objectively verifiable negative evidence, including our history of losses, we believe that it is more likely than not that our U.S. federal and state deferred tax assets will not be realized as of July 31, 2026. Accordingly, we have maintained a full valuation allowance against such deferred tax assets. Based on our assessment of current income and anticipated future earnings, there is a reasonable possibility that we will have sufficient evidence to release a significant portion of the valuation allowance in the U.S. within the next 12 months. However, our judgment regarding future earnings and the exact timing and amount of any valuation allowance release are subject to change due to many factors, including future market conditions, the ability to successfully execute our business plans, and the amount of stock-based compensation tax deductions available in the future. Release of the valuation allowance would result in the recognition of net deferred tax assets on our consolidated balance sheet and would decrease income tax expense in the period the release is recorded. Recently Issued Accounting Pronouncements Refer to Note 1, Business and Summary of Significant Accounting Policies, to the consolidated financial statements included elsewhere in this Annual Report on Form 10-K for more information regarding recently issued accounting pronouncements. Item 7A. Quantitative and Qualitative Disclosures about Market Risk We have operations in the United States and internationally, and we are exposed to market risk in the ordinary course of our business. 81
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Table of Contents Interest Rate Risk As of July 31, 2026, we had cash, cash equivalents and short-term investments totaling $3,474.2 million, which were held for working capital purposes. Our cash equivalents and investments consist of highly liquid investments in money market funds, U.S. treasury securities, U.S. government agency securities, corporate debt securities, asset-backed securities, non-U.S. government securities and certificates of deposits. The primary objectives of our investment activities are the preservation of capital, the fulfillment of liquidity needs and the fiduciary control of cash and investments. We do not enter into investments for trading or speculative purposes. The carrying amount of our cash equivalents reasonably approximates fair value, due to the short maturities of these instruments. Our investments are exposed to market risk due to a fluctuation in interest rates, which may affect our interest income and the fair market value of our investments. As of July 31, 2026, the effect of a hypothetical 100 basis point change in interest rates would have changed the fair value of our investments in available-for-sale securities by $35.0 million. Fluctuations in the fair value of our investments in available for sale securities caused by a change in interest rates (gains or losses on the carrying amount) are recorded in other comprehensive loss, and are realized only if we sell the underlying securities prior to maturity. Convertible Senior Notes In July 2025, we issued our 2028 Notes with an aggregate principal amount of $1,725.0 million. In connection with the issuance of the 2028 Notes, we entered into privately negotiated capped call transactions with certain counterparties. The capped call transactions are generally expected to offset potential dilution of our common stock, resulting from conversion of the 2028 Notes, or offset any cash payments made in excess of principal amounts of converted 2028 Notes, subject to a cap. As the 2028 Notes have a 0.0% interest rate, we do not have economic interest rate exposure on the unhedged portion of the 2028 Notes. However, the fair value of the 2028 Notes is exposed to interest rate risk. Generally, the fair value of the 2028 Notes will increase as interest rates fall and decrease as interest rates rise. During fiscal 2026, we entered into interest rate swap contracts, designated as fair value hedges, that economically convert the fixed interest rate on a portion of the 2028 Notes with a total notional amount of $750.0 million to floating interest rates. We present the fair value for required disclosure purposes only. In addition, the fair value of the 2028 Notes also fluctuates when the market price of our common stock fluctuates. The fair value was determined based on the quoted bid price of the 2028 Notes in an over-the- counter market on the last trading day of the reporting period. For further information refer to Note 10, Convertible Senior Notes, to the consolidated financial statements included elsewhere in this Annual Report on Form 10-K. Foreign Currency Risk The vast majority of our sales contracts are denominated in U.S. dollars, with a small number of contracts denominated in foreign currencies. A portion of our operating expenses are incurred outside the United States, denominated in foreign currencies and subject to fluctuations due to changes in foreign currency exchange rates, particularly changes in the British Pound, Indian Rupee, Euro, Israeli Shekel, Canadian Dollar, Australian Dollar and Japanese Yen. Additionally, fluctuations in foreign currency exchange rates may cause us to recognize transaction gains and losses in our consolidated statements of operations. The effect of a hypothetical 10% change in foreign currency exchange rates applicable to our business would not have a material impact on the consolidated financial statements for all periods presented. We have a foreign currency risk management program, and we enter into foreign currency forward contracts to hedge a portion of our forecasted foreign currency-denominated expenses. These foreign currency derivative contracts have a maturity up to 24 months or less and are designated as cash flow hedges to protect our earnings subjected to foreign currency risk. We also use foreign currency forward contracts to mitigate variability in gains and losses generated from the remeasurement of certain monetary assets and liabilities denominated in foreign currencies. 82
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Table of Contents Item 8. Financial Statements and Supplementary Data Index to Consolidated Financial Statements Page Report of Independent Registered Public Accounting Firm (PCAOB ID 238) 84 Consolidated Financial Statements: Consolidated Balance Sheets as of July 31, 2026 and 2025 87 Consolidated Statements of Operations for the years ended July 31, 2026, 2025 and 2024 88 Consolidated Statements of Comprehensive Loss for the years ended July 31, 2026, 2025 and 2024 89 Consolidated Statements of Stockholders' Equity for the years ended July 31, 2026, 2025 and 2024 90 Consolidated Statements of Cash Flows for the years ended July 31, 2026, 2025 and 2024 91 Notes to Consolidated Financial Statements 92 83
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Table of Contents Report of Independent Registered Public Accounting Firm To the Board of Directors and Stockholders of Zscaler, Inc. Opinions on the Financial Statements and Internal Control over Financial Reporting We have audited the accompanying consolidated balance sheets of Zscaler, Inc. and its subsidiaries (the "Company") as of July 31, 2026 and 2025, and the related consolidated statements of operations, of comprehensive loss, of stockholders' equity and of cash flows for each of the three years in the period ended July 31, 2026, including the related notes (collectively referred to as the "consolidated financial statements"). We also have audited the Company's internal control over financial reporting as of July 31, 2026, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of July 31, 2026 and 2025, and the results of its operations and its cash flows for each of the three years in the period ended July 31, 2026 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of July 31, 2026, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO. Basis for Opinions The Company's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in Management’s Report on Internal Control over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on the Company’s consolidated financial statements and on the Company's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. As described in Management’s Report on Internal Control over Financial Reporting, management has excluded Red Canary, Inc., SPLXAI Inc., SquareX Holdings, Inc. and Symmetry Systems, Inc. from its assessment of internal control over financial reporting as of July 31, 2026 because they were acquired by the Company in purchase business combinations during the year 84
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Table of Contents ended July 31, 2026. We have also excluded Red Canary, Inc., SPLXAI Inc., SquareX Holdings, Inc. and Symmetry Systems, Inc. from our audit of internal control over financial reporting. Red Canary, Inc., SPLXAI Inc., SquareX Holdings, Inc. and Symmetry Systems, Inc. are wholly owned subsidiaries whose total assets and total revenues excluded from management’s assessment and our audit of internal control over financial reporting collectively represent approximately 0.1% and 4.4%, respectively, of the related consolidated financial statement amounts as of and for the year ended July 31, 2026. Definition and Limitations of Internal Control over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Critical Audit Matters The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated or required to be communicated to the audit committee and that (i) relate to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Revenue Recognition – Subscription and Support Revenue As described in Notes 1 and 2 to the consolidated financial statements, the Company generates revenue primarily from sales of subscriptions to access its cloud platform, together with related support services to customers. Revenue is recognized when control of the services is transferred to the customers, in an amount that reflects the consideration that the Company expects to receive in exchange for those services. For the year ended July 31, 2026, the Company’s revenue was $3,352.5 million, of which approximately 98% relates to subscription and support revenue. The principal consideration for our determination that performing procedures relating to revenue recognition for subscription and support revenue is a critical audit matter is a high degree of auditor effort in performing procedures related to the Company’s revenue recognition for subscription and support revenue. Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the revenue recognition process for subscription and support revenue. These procedures also included, among others (i) testing revenue recognized for a sample of subscription and support revenue transactions by obtaining and inspecting source documents, such as sales quotes, purchase orders, sales orders, invoices, evidence that control of the services transferred to the customers, and payment receipts, and (ii) confirming a sample of outstanding customer invoice balances as of July 31, 85
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Table of Contents 2026 and, for confirmations not returned, obtaining and inspecting source documents, such as sales quotes, purchase orders, sales orders, invoices, evidence that control of the services transferred to the customers, and subsequent payment receipts. Acquisition of Red Canary, Inc. – Valuation of Customer Relationships and Developed Technology As described in Note 6 to the consolidated financial statements, on August 1, 2025, the Company acquired all of the outstanding equity of Red Canary, Inc. for total cash consideration of $651.4 million. Of the acquired intangible assets, $90.8 million was recorded related to customer relationships and $61.1 million was recorded related to developed technology. Management estimated the fair value of the acquired intangible assets using the income approach, including the multi-period excess earnings method for the customer relationships and relief from royalty method for the developed technology. Management’s significant assumptions used in valuing these intangible assets included the customer attrition rate and revenue growth rates for the customer relationships and the royalty rate for the developed technology. The principal considerations for our determination that performing procedures relating to the valuation of customer relationships and developed technology acquired in the acquisition of Red Canary, Inc. is a critical audit matter are (i) the significant judgment by management when developing the fair value estimate of the customer relationships and developed technology acquired; (ii) a high degree of auditor judgment, subjectivity, and effort in performing procedures and evaluating management’s significant assumptions related to (a) the customer attrition rate and revenue growth rates for customer relationships and (b) the royalty rate for developed technology; and (iii) the audit effort involved the use of professionals with specialized skill and knowledge. Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the acquisition accounting, including controls over management’s valuation of the customer relationships and developed technology acquired. These procedures also included, among others (i) reading the purchase agreement; (ii) testing management’s process for developing the fair value estimate of the customer relationships and developed technology acquired; (iii) evaluating the appropriateness of the multi-period excess earnings and relief from royalty methods used by management; (iv) testing the completeness and accuracy of the underlying data used in the multi-period excess earnings and relief from royalty methods; and (v) evaluating the reasonableness of the significant assumptions used by management related to (a) the customer attrition rate and revenue growth rates for customer relationships and (b) the royalty rate for developed technology. Evaluating management’s assumptions related to the customer attrition rate and revenue growth rates for customer relationships involved considering (i) the performance of the Red Canary Inc. business; (ii) the consistency with external market and industry data; and (iii) whether the assumptions were consistent with evidence obtained in other areas of the audit. Professionals with specialized skill and knowledge were used to assist in evaluating (i) the appropriateness of the multi-period excess earnings and relief from royalty methods and (ii) the reasonableness of the royalty rate assumption for developed technology. /s/ PricewaterhouseCoopers LLP San Jose, California September 3, 2026 We have served as the Company's auditor since 2015. 86
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Table of Contents ZSCALER, INC. Consolidated Balance Sheets (in thousands, except per share amounts) July 31, 2026 2025 Assets Current assets: Cash and cash equivalents $ 928,354 $ 2,389,023 Short-term investments 2,545,797 1,183,386 Accounts receivable, net 1,149,073 992,181 Deferred contract acquisition costs 215,577 180,819 Prepaid expenses and other current assets 192,432 148,881 Total current assets 5,031,233 4,894,290 Property and equipment, net 753,001 543,377 Operating lease right-of-use assets 137,231 89,772 Deferred contract acquisition costs, noncurrent 402,423 328,722 Acquired intangible assets, net 214,355 47,323 Goodwill 1,218,098 417,730 Other noncurrent assets 110,373 98,674 Total assets $ 7,866,714 $ 6,419,888 Liabilities and Stockholders’ Equity Current liabilities: Accounts payable $ 47,972 $ 46,906 Accrued expenses and other current liabilities 133,304 93,984 Accrued compensation 234,640 181,807 Deferred revenue 2,480,501 2,054,417 Operating lease liabilities 64,894 52,497 Total current liabilities 2,961,311 2,429,611 Convertible senior notes 1,696,355 1,700,727 Deferred revenue, noncurrent 445,272 413,609 Operating lease liabilities, noncurrent 94,575 43,352 Other noncurrent liabilities 70,940 33,316 Total liabilities 5,268,453 4,620,615 Commitments and contingencies (Note 12) Stockholders’ Equity Preferred stock; $0.001 par value; 200,000 shares authorized as of July 31, 2026 and 2025, respectively; no sharesissued and outstanding as of July 31, 2026 and 2025 — — Common stock; $0.001 par value; 1,000,000 shares authorized as of July 31, 2026 and 2025, respectively; 163,055and 158,301 shares issued and outstanding as of July 31, 2026 and 2025, respectively 163 159 Additional paid-in capital 3,874,379 2,980,591 Accumulated other comprehensive income (loss) (23,544) 8,081 Accumulated deficit (1,252,737) (1,189,558) Total stockholders’ equity 2,598,261 1,799,273 Total liabilities and stockholders’ equity $ 7,866,714 $ 6,419,888 The accompanying notes are an integral part of these consolidated financial statements. 87
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Table of Contents ZSCALER, INC. Consolidated Statements of Operations (in thousands, except per share amounts) Year Ended July 31, 2026 2025 2024 Revenue $ 3,352,523 $ 2,673,115 $ 2,167,771 Cost of revenue 777,629 618,178 477,129 Gross profit 2,574,894 2,054,937 1,690,642 Operating expenses: Sales and marketing 1,495,812 1,259,158 1,100,239 Research and development 903,399 672,485 499,828 General and administrative 308,950 251,754 212,052 Total operating expenses 2,708,161 2,183,397 1,812,119 Loss from operations (133,267) (128,460) (121,477) Interest income 136,132 125,364 109,130 Interest expense (11,794) (9,522) (13,132) Other expense, net (8,210) (5,673) (3,750) Loss before income taxes (17,139) (18,291) (29,229) Provision for income taxes 46,040 23,187 28,477 Net loss $ (63,179) $ (41,478) $ (57,706) Net loss per share, basic and diluted $ (0.39) $ (0.27) $ (0.39) Weighted-average shares used in computing net loss per share, basic and diluted 160,219 154,404 149,586 The accompanying notes are an integral part of these consolidated financial statements. 88
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Table of Contents ZSCALER, INC. Consolidated Statements of Comprehensive Loss (in thousands) Year Ended July 31, 2026 2025 2024 Net loss $ (63,179) $ (41,478) $ (57,706) Available-for-sale securities: Change in net unrealized gains (losses) on available-for-sale securities (15,864) 1,308 9,948 Cash flow hedging instruments: Change in net unrealized gains (losses) (11,297) 9,004 (10,761) Net realized (gains) losses reclassified into net loss (4,464) 2,558 (2,400) Net change on cash flow hedges (15,761) 11,562 (13,161) Other comprehensive income (loss) (31,625) 12,870 (3,213) Comprehensive loss $ (94,804) $ (28,608) $ (60,919) The accompanying notes are an integral part of these consolidated financial statements. 89
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Table of Contents ZSCALER, INC. Consolidated Statements of Stockholders’ Equity (in thousands) Common Stock AdditionalPaid-InCapital AccumulatedOtherComprehensiveIncome (Loss) AccumulatedDeficit TotalStockholders’EquityShares Amount Balance as of July 31, 2023 147,169 $ 147 $ 1,816,915 $ (1,576) $ (1,090,374) $ 725,112 Issuance of common stock upon exercise of stockoptions 864 — 12,249 — — 12,249 Issuance of common stock under the employee stockpurchase plan 489 — 51,998 — — 51,998 Vesting of restricted stock units and performance stockawards 3,624 5 (5) — — — Issuance of restricted shares of common stock inconnection with business acquisitions subject to futurevesting 344 — — — — — Issuance of replacement awards attributable to pre-combination vesting in connection with businessacquisitions — — 3,805 — — 3,805 Stock-based compensation — — 541,857 — — 541,857 Other comprehensive loss — — — (3,213) — (3,213) Net loss — — — — (57,706) (57,706) Balance as of July 31, 2024 152,490 152 2,426,819 (4,789) (1,148,080) 1,274,102 Issuance of common stock upon exercise of stockoptions 352 — 3,581 — — 3,581 Issuance of common stock under the employee equitystock purchase plan 434 — 63,563 — — 63,563 Vesting of restricted stock units and performance stockawards 3,631 5 (5) — — — Cash settlement for fractional shares upon settlement ofthe 2025 Notes — — (86) — — (86) Shares issued to settle the premium amount uponrepayment of the 2025 Notes 3,817 4 (4) — — — Shares received and retired from the 2025 Capped Callsupon repayment of the 2025 Notes (2,423) (2) 2 — — — Purchase of the 2028 Capped Calls related to the 2028Notes — — (196,847) — — (196,847) Stock-based compensation — — 683,568 — — 683,568 Other comprehensive income — — — 12,870 — 12,870 Net loss — — — — (41,478) (41,478) Balance as of July 31, 2025 158,301 159 2,980,591 8,081 (1,189,558) 1,799,273 Issuance of common stock upon exercise of stockoptions 27 — 3,984 — — 3,984 Issuance of common stock under the employee equitystock purchase plan 464 — 59,416 — — 59,416 Vesting of restricted stock units and performance stockawards 3,787 4 (4) — — — Issuance of restricted shares of common stock inconnection with business acquisitions subject to futurevesting 476 — — — — — Stock-based compensation — — 830,392 — — 830,392 Other comprehensive loss — — — (31,625) — (31,625) Net loss — — — — (63,179) (63,179) Balance as of July 31, 2026 163,055 $ 163 $ 3,874,379 $ (23,544) $ (1,252,737) $ 2,598,261 The accompanying notes are an integral part of these consolidated financial statements. 90
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Table of Contents ZSCALER, INC. Consolidated Statements of Cash Flows (in thousands) Year Ended July 31, 2026 2025 2024 Cash Flows From Operating Activities Net loss $ (63,179) $ (41,478) $ (57,706) Adjustments to reconcile net loss to cash provided by operating activities: Depreciation and amortization expense 148,544 104,361 66,308 Amortization expense of acquired intangible assets 43,468 16,820 14,624 Amortization of deferred contract acquisition costs 203,693 166,310 130,139 Amortization of debt issuance costs 8,166 4,293 3,914 Operating lease costs 82,934 62,998 49,445 Stock-based compensation expense 821,923 661,350 527,676 Accretion of investments purchased at a discount (4,655) (15,923) (19,062) Unrealized (gains) losses on hedging transactions, net (772) 369 753 Deferred income taxes (20,387) (14,351) (5,633) Other 7,484 987 3,320 Changes in operating assets and liabilities, net of effects of business combinations: Accounts receivable (139,989) (256,010) (152,960) Deferred contract acquisition costs (312,152) (230,453) (200,303) Prepaid expenses, other current and noncurrent assets (28,076) (41,572) (39,971) Accounts payable (10,627) 17,532 4,164 Accrued expenses, other current and noncurrent liabilities 36,417 5,180 43,556 Accrued compensation 44,590 20,997 10,507 Deferred revenue 379,873 573,052 450,314 Operating lease liabilities (67,601) (62,009) (49,239) Net cash provided by operating activities 1,129,654 972,453 779,846 Cash Flows From Investing Activities Purchases of property, equipment and other assets (277,304) (164,252) (144,588) Capitalized internal-use software (73,207) (81,508) (50,308) Payments for business acquisitions, net of cash acquired (918,074) (834) (374,702) Purchase of strategic investments (10,413) (824) (2,000) Purchases of short-term investments (2,254,279) (1,280,629) (1,291,015) Proceeds from maturities of short-term investments 589,880 1,101,025 1,132,268 Proceeds from sale of short-term investments 290,665 — 47,165 Net cash used in investing activities (2,652,732) (427,022) (683,180) Cash Flows From Financing Activities Proceeds from issuance of common stock upon exercise of stock options 3,984 3,581 12,249 Proceeds from issuance of common stock under the employee stock purchase plan 59,416 63,563 51,998 Payment of deferred consideration related to business acquisitions (110) (792) — Proceeds from issuance of the 2028 Notes — 1,725,000 — Payments for issuance costs related to the 2028 Notes (684) (24,150) — Purchases of capped calls related to the 2028 Notes (197) (196,650) — Payments for the settlement of the 2025 Notes — (1,150,040) — Other — — (39) Net cash provided by financing activities 62,409 420,512 64,208 Net increase (decrease) in cash and cash equivalents (1,460,669) 965,943 160,874 Cash and cash equivalents at beginning of period 2,389,023 1,423,080 1,262,206 Cash and cash equivalents at end of period $ 928,354 $ 2,389,023 $ 1,423,080 The accompanying notes are an integral part of these consolidated financial statements. ZSCALER, INC. Consolidated Statements of Cash Flows (continued) (in thousands)
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Year Ended July 31, 2026 2025 2024 Supplemental Disclosure of Cash Flow Information Cash paid for income taxes, net of tax refunds $ 54,095 $ 23,335 $ 23,123 Cash paid for interest expense $ — $ 1,436 $ 1,436 Non-Cash Activities Operating lease right-of-use assets obtained in exchange for operating lease obligations, net of terminations $ 123,364 $ 57,632 $ 64,700 Equity consideration for business acquisitions $ — $ — $ 3,805 Net change in purchased equipment included in accounts payable and accrued expenses $ (1,380) $ 10,977 $ 1,111 Shares issued to settle the premium amount upon repayment of the 2025 Notes $ — $ 4 $ — Shares received and retired from the 2025 Capped Calls upon repayment of the 2025 Notes $ — $ 2 $ — Debt issuance and capped call costs included in accounts payable and accrued liabilities $ — $ 999 $ — Proceeds from sales of strategic investments not yet received $ 4,330 $ — $ — The accompanying notes are an integral part of these consolidated financial statements. 91
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ZSCALER, INC. Notes to Consolidated Financial Statements Note 1. Business and Summary of Significant Accounting Policies Description of Business Zscaler, Inc. ("Zscaler," the "Company," "we," "us," or "our") is a cloud security company. Our Zscaler Zero Trust Exchange platform is a cloud native, multi-tenant, distributed security platform that applies zero trust principles to securely connect users, devices, workloads, AI agents, IoT/OT devices, and branches to applications and data based on identity and business policy, rather than network location. We deliver our solutions using a software-as-a-service ("SaaS") business model and sell subscriptions to customers to access our cloud platform together with related support services. Our platform provides customers with flexible and scalable solutions to secure operations, optimize user experience, eliminate complexity, reduce costs and address the risks and opportunities created by AI and emerging technologies. We were incorporated in Delaware in September 2007 and conduct business worldwide, with presence in North America, South America, Europe and Asia. Our headquarters is in San Jose, California. Basis of Presentation The accompanying consolidated financial statements have been prepared in conformity with generally accepted accounting principles in the United States ("GAAP"). Principles of Consolidation The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation. Fiscal Year Our fiscal year ends on July 31. References to fiscal 2026, for example, refer to our fiscal year ending July 31, 2026. Reclassification of Prior Year Amounts Certain prior year amounts have been reclassified to conform to the current year presentation or disclosure. Use of Estimates The preparation of consolidated financial statements in conformity with GAAP requires us to make estimates, judgments and assumptions that affect the amounts reported and disclosed in our consolidated financial statements and accompanying notes. We evaluate these estimates and assumptions on a regular basis. Such estimates and assumptions include, but are not limited to, revenue recognition, allowance for doubtful accounts, period of benefit of deferred contract acquisition costs, capitalized internal-use software, useful lives of long-lived assets, fair value of assets acquired and liabilities assumed in a business combination, recoverability of goodwill, stock-based compensation, valuation of deferred tax assets and liabilities, loss contingencies, fair value of convertible senior notes and the discount rate used for operating leases. We base our estimates and assumptions on historical experience and various other assumptions that are believed to be reasonable. Actual results could differ from these estimates, and such differences may be material to our consolidated financial statements. TM 92
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Table of Contents Foreign Currency The U.S. dollar is the functional currency of our foreign subsidiaries. Monetary assets and liabilities denominated in foreign currencies are remeasured into U.S. dollars at period-end exchange rates, while non-monetary assets and liabilities are re-measured at historical rates. Remeasurement gains and losses are recorded in other expense, net in the consolidated statements of operations and were not material to the consolidated financial statements for all periods presented. Concentration of Credit Risks Our financial instruments that are exposed to concentrations of credit risk primarily consist of cash, cash equivalents, short-term investments, derivative contracts, and accounts receivable. We deposit cash across multiple financial institutions, though balances may at times exceed federally insured limits, exposing us to credit risk if those institutions or the issuers of securities in our investment portfolio default. Our investment policy limits concentration risk from any single issuer or institution. Similarly, our derivative contracts carry counterparty credit risk, which we mitigate by transacting with major financial institutions that maintain high credit ratings. We periodically reassess the creditworthiness of our counterparties to confirm they continue to meet our credit quality requirements. We grant credit to our customers in the normal course of business and generally do not require collateral. We monitor the financial condition of our customers to reduce credit risk. Refer to Note 2, Revenue Recognition, for information regarding customers with concentration of 10% or more of the total balance of accounts receivable, net. Revenue Recognition In accordance with Accounting Standards Codification ("ASC") Topic 606, Revenue From Contracts With Customers ("ASC 606"), revenue is recognized when a customer obtains control of promised services. The amount of revenue recognized reflects the consideration we expect to receive in exchange for these services. To achieve the core principle of this standard, we apply the following five steps: 1) Identify the contract with a customer We consider the terms and conditions of the contracts and our customary business practices in identifying our contracts under ASC 606. We determine we have a contract with a customer when the contract is approved, we can identify each party’s rights regarding the services to be transferred, we can identify the payment terms for the services, we have determined the customer has the ability and intent to pay and the contract has commercial substance. We apply judgment in determining the customer’s ability and intent to pay, which is based on a variety of factors, including the customer’s historical payment experience or, in the case of a new customer, credit and financial information pertaining to the customer. 2) Identify the performance obligations in the contract Performance obligations promised in a contract are identified based on the services that will be transferred to the customer that are both capable of being distinct, whereby the customer can benefit from the service either on its own or together with other resources that are readily available from third parties or from us, and are distinct in the context of the contract, whereby the transfer of the services is separately identifiable from other promises in the contract. Our performance obligations consist of (i) our subscription and support services and (ii) professional and other services. 93
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Table of Contents 3) Determine the transaction price The transaction price is determined based on the consideration to which we expect to be entitled in exchange for transferring services to the customer. Variable consideration is included in the transaction price if, in our judgment, it is probable that a significant future reversal of cumulative revenue under the contract will not occur. None of our contracts contain a significant financing component. 4) Allocate the transaction price to performance obligations in the contract If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price ("SSP"). 5) Recognize revenue when or as we satisfy a performance obligation Revenue is recognized at the time the related performance obligation is satisfied by transferring the promised service to a customer. Revenue is recognized when control of the services is transferred to our customers, in an amount that reflects the consideration that we expect to receive in exchange for those services. We generate all our revenue from contracts with customers and apply judgment in identifying and evaluating any terms and conditions in contracts which may impact revenue recognition. Subscription and Support Revenue We generate revenue primarily from sales of subscriptions to access our cloud platform, together with related support services to our customers. Our subscription pricing is calculated on a per-user and metered-usage basis. Arrangements with customers do not provide the customer with the right to take possession of our software operating our cloud platform at any time. Instead, customers are granted continuous access to our cloud platform over the contractual period. A time-elapsed output method is used to measure progress because we transfer control evenly over the contractual period. Accordingly, the fixed consideration related to subscription and support revenue is generally recognized on a straight-line basis over the contract term beginning on the date that our service is made available to the customer. The typical subscription and support term is one to five years. Most of our contracts are non-cancelable over the contractual term. Some contracts provide customers the option to purchase additional subscription and support services at a stated price. These options generally do not provide a material right as they are priced at SSP. Professional and Other Services Revenue Professional and other services revenue consists of fees associated with providing deployment advisory services that educate and assist our customers on the best use of our solutions, as well as advise customers on best practices as they deploy our solution. These services are distinct from subscription and support services. Revenue from professional services provided on a time and materials basis is recognized as the services are performed. Total professional and other services revenue has historically not been material. Contracts with Multiple Performance Obligations Most of our contracts with customers contain multiple promised services consisting of: (i) our subscription and support services and (ii) professional and other services that are distinct and accounted for separately. The transaction price is allocated to the separate performance obligations on a relative SSP basis. We determine SSP based on our overall pricing objectives, taking into consideration the type of subscription and support services and professional and other services, the geographical region of the customer and the number of users. 94
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Table of Contents Variable Consideration Revenue from sales is recorded at the net sales price, which is the transaction price, and includes estimates of variable consideration. The amount of variable consideration that is included in the transaction price is constrained and included in the net sales price only to the extent that it is probable that a significant reversal in the amount of the cumulative revenue will not occur when the uncertainty is resolved. If our services do not meet certain service level commitments, our customers are entitled to receive service credits, and in certain cases, refunds, each representing a form of variable consideration. We have historically not experienced any significant incidents affecting the defined levels of reliability and performance as required by our subscription contracts. Accordingly, estimated refunds related to these agreements were not material to the periods presented. We provide rebates and other credits within our contracts with certain customers, which are estimated based on the value expected to be earned or claimed on the related sales transaction. Overall, the transaction price is reduced to reflect our estimate of the amount of consideration to which we are entitled based on the terms of the contract. Estimated rebates and other credits were not material during the periods presented. Accounts Receivable, Net We receive payments from customers based upon contractual billing schedules and accounts receivable are recorded when the right to consideration becomes unconditional. Payment terms on invoiced amounts are typically 30 days but may be up to 90 days for certain channel partners. Accounts receivable are recorded at the invoiced amount and are non-interest bearing. Accounts receivable are stated at their net realizable value, net of an allowance for doubtful accounts. We have a well-established collections history from our customers. Credit is extended to customers based on an evaluation of their financial condition and other factors. We generally do not require collateral from our customers. In determining the necessary allowance for doubtful accounts, we estimate the lifetime expected credit losses against the existing accounts receivable balance. Our estimate is based on certain factors including the age of outstanding invoices, historical loss rates, credit quality of the customer, current economic conditions, reasonable and supportable forecasts of future economic conditions, and customer-specific circumstances. The allowance for doubtful accounts has historically not been material. There were no material write-offs recognized in the periods presented. Accordingly, the movements in the allowance for doubtful accounts were not material for any of the periods presented. We do not have any off-balance-sheet credit exposure related to our customers. Contract Assets and Liabilities We recognize contract assets related to our contractual right to consideration for both completed and partially completed performance obligations that may not have been invoiced under contracts with customers. Such amounts have historically not been material. We recognize contract liabilities or deferred revenue for payments received in advance of performance under contracts with customers. Such amounts are recognized as revenue over the contractual period of a customer contract as we satisfy related performance obligations. In certain instances, customers may enter into non-cancellable and non-refundable drawdown commitments where discrete drawdown orders combined with the arrangement are treated as separate revenue contracts. As these committed arrangements are non-cancellable, and non- refundable, any payments received in advance of drawdown are recorded in deferred revenue. Deferred Contract Acquisition Costs We capitalize sales commissions and associated payroll taxes paid to sales personnel that are incremental to the acquisition of customer contracts. These costs are recorded as deferred contract acquisition costs in the consolidated balance 95
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Table of Contents sheets. We determine whether costs should be deferred based on our sales compensation plans, if the commissions are in fact incremental and would not have occurred absent the customer contract. Sales commissions paid upon the initial acquisition of a contract are amortized over an estimated period of benefit of five years while commissions paid for renewal contracts are amortized over the contractual term of the renewals as commission rates paid on renewals are not commensurate with those paid on initial contracts. Amortization of deferred contract acquisition costs is recognized on a straight-line basis commensurate with the pattern of revenue recognition and included in sales and marketing expense in the consolidated statements of operations. We determine the period of benefit for commissions paid for the acquisition of the initial contract by taking into consideration the expected subscription term and expected renewals of our customer contracts, the duration of our relationships with our customers, customer retention data, our technology development life cycle and other factors. We periodically review the carrying amount of deferred contract acquisition costs to determine whether events or changes in circumstances have occurred that could impact the period of benefit of these deferred costs. We did not recognize any impairment losses of deferred contract acquisition costs during the periods presented. Cash Equivalents and Short-Term Investments We classify investments with an original maturity of 90 days or less from the date of purchase as cash equivalents and all other investments as short-term investments. Our cash equivalents and short-term investments consist of highly liquid money market funds, U.S. treasury securities, U.S. government agency securities, corporate debt securities, asset-backed securities, non-U.S. government securities and certificates of deposits, which are invested through financial institutions. We classify short-term investments as available-for-sale and present them in current assets as we have the ability and intent, if necessary, to liquidate in order to meet our liquidity needs or to grow our business, including for potential business acquisitions or other strategic transactions. Our investments are carried at fair value, with unrealized gains and losses unrelated to credit loss factors reported in accumulated other comprehensive income (loss) ("AOCI(L)"). We evaluate our investments for impairment when the fair value of a security declines below its amortized cost basis. We consider our intent to sell and whether it is more likely than not that we will be required to sell the securities before the recovery of its cost basis. Neither of these criteria were met in any period presented. If either of these criteria are triggered, the amortized cost basis of the debt security is written down to fair value through other expense, net. If neither criteria is met, we evaluate whether the decline in fair value below the amortized cost basis is related to credit-related factors or other factors such as interest rate fluctuations. The factors considered in this analysis include the extent the fair value is less than the amortized cost basis, whether there were changes to the rating of the security by a ratings agency, whether the issuer has failed to make scheduled interest payments and other adverse conditions as applicable. Credit-related impairment losses, limited by the amount that the fair value is less than the amortized cost basis, are recorded through an allowance for credit losses in other expense, net. For purposes of identifying and measuring credit-related impairments, our policy is to exclude the applicable accrued interest from both the fair value and amortized cost basis of the related debt security. Accrued interest receivable, net of the allowance for credit losses, if any, is recorded to prepaid expenses and other current assets in the consolidated balance sheets. There were no credit-related impairments recognized on our investments during the periods presented. Interest income, accretion of investments purchased at a discount and realized gains and losses are included in interest income in the consolidated statements of operations. 96
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Table of Contents Strategic Investments Our strategic investments consist of non-marketable equity investments in privately held companies without readily determinable fair values where we do not have the ability to exercise significant influence. We account for non-marketable equity investments using the measurement alternative and adjust carrying values based on observable price changes from orderly transactions for identical or similar investments of the same issuer and impairments when events or circumstances indicate a decline in value has occurred. Non-marketable equity investments remeasured due to an observable event or impairment are classified within Level 3 in the fair value hierarchy. Our strategic investments are included in other noncurrent assets in the consolidated balance sheets and adjustments to their carrying amounts are recorded in other expense, net in the consolidated statements of operations. As of July 31, 2026 and 2025, the carrying amount of our strategic investments was $17.3 million and $10.6 million, respectively. Fair Value Measurement Our financial instruments consist of cash equivalents, short-term investments, accounts receivable, accounts payable, accrued liabilities, derivative instruments and convertible senior notes. Cash equivalents, short-term investments and derivative instruments are recorded at fair value. Accounts receivable, accounts payable and accrued liabilities are stated at their carrying value, which approximates fair value due to the short-time to the expected receipt or payment date. We carry the convertible senior notes at face value less debt issuance costs and fair value hedge adjustments on our consolidated balance sheet and present their fair value at each reporting period for disclosure purposes only. Fair value is defined as the exchange price that would be received from the sale of an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. We measure our financial assets and liabilities at fair value at each reporting period using a fair value hierarchy which requires us to maximize the use of observable inputs and minimize the use of unobservable inputs. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement, determined using the following level of inputs: • Level I - Observable inputs are unadjusted quoted prices in active markets for identical assets or liabilities; • Level II - Observable inputs are quoted prices for similar assets and liabilities in active markets or inputs other than quoted prices that are observable for the assets or liabilities, either directly or indirectly through market corroboration, for substantially the full term of the financial instruments; and • Level III - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. These inputs are based on our own assumptions used to measure assets and liabilities at fair value and require significant management judgment or estimation. Our money market funds are classified within Level I due to the highly liquid nature of these assets and have quoted prices in active markets. Our investments in U.S. treasury securities, U.S. government agency securities, corporate debt securities, asset-backed securities, non- U.S. government securities and certificates of deposit as well as assets and liabilities arising from our foreign currency forward contracts and interest rate swap contracts, are classified within Level II. The fair value of our Level II financial assets and liabilities is determined by using inputs based on non-binding market consensus prices that are primarily corroborated by observable market data or quoted market prices for similar instruments, for substantially the full term of the financial assets and liabilities. We did not have transfers between levels of the fair value hierarchy of assets measured at fair value for all periods presented. Property and Equipment, Net Property and equipment are stated at historical cost net of accumulated depreciation. Property and equipment, excluding leasehold improvements, are depreciated using the straight-line method over the estimated useful lives of the 97
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Table of Contents respective assets, generally ranging from three to five years. Leasehold improvements are amortized using the straight-line method over the shorter of the estimated useful lives of the respective assets or the lease term. Expenditures for maintenance and repairs are expensed as incurred and significant improvements and betterments that substantially enhance the life of an asset are capitalized. Capitalized Software Development We capitalize certain costs incurred during the application development stage in connection with software development for our cloud security platform. The costs capitalized primarily consist of employee compensation and related benefits, including stock-based compensation, for employees directly involved in software development, as well as external direct costs incurred during the application development stage. Capitalization ceases when the software is substantially complete and ready for its intended use, including the completion of all significant testing. Costs related to preliminary project activities, post-implementation activities, along with maintenance and training are expensed as incurred. Capitalized costs are recorded as part of property and equipment, net in the consolidated balance sheets. Capitalized internal-use software is amortized on a straight-line basis over its estimated useful life which is generally three to five years, and is recorded as cost of revenue in the consolidated statements of operations. We also capitalize qualifying implementation costs incurred to configure, customize, or implement cloud computing hosting arrangements. Qualifying costs consist primarily of direct costs for internal employee compensation and benefits, including stock-based compensation, and direct third-party consulting fees. These costs were not material for all periods presented. Business Combinations We account for our business combinations using the acquisition method of accounting, which requires, among other things, allocation of the fair value of purchase consideration to the tangible and intangible assets acquired and liabilities assumed at their estimated fair values on the acquisition date. The excess of the fair value of purchase consideration over the values of these identifiable assets and liabilities is recorded as goodwill. When determining the fair value of assets acquired and liabilities assumed, we make estimates and assumptions, especially with respect to intangible assets. Our estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, not to exceed one year from the date of acquisition, we may record adjustments to the assets acquired and liabilities assumed, with a corresponding offset to goodwill if new information is obtained related to facts and circumstances that existed as of the acquisition date. After the measurement period, any subsequent adjustments are reflected in the consolidated statements of operations. Acquisition costs, such as legal and consulting fees, are expensed as incurred. Acquired Intangible Assets Acquired intangible assets consist of identifiable intangible assets, including developed technology, customer relationships and trademarks resulting from business combinations. Acquired finite-lived intangible assets are initially recorded at fair value and are amortized on a straight-line basis over their estimated useful lives. Amortization expense of developed technology is included in cost of revenue, and amortization expense of customer relationships and trademarks is included primarily in sales and marketing expenses, in the consolidated statements of operations. 98
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Table of Contents Long-lived Asset Impairment Long-lived assets, except for goodwill, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset group may not be recoverable. If circumstances require a long-lived asset or asset group be tested for possible impairment, we assess recoverability of the assets held and used by comparing the carrying amount of the asset group to the estimated undiscounted future cash flows that are expected to result from use of the asset group and its eventual disposition. If the total of the future undiscounted cash flows is less than the carrying amount of the asset group, we record an impairment charge for the amount by which the carrying amount of the asset group exceeds its fair value. Goodwill Goodwill represents the excess of the fair value of purchase consideration in a business combination over the fair value of the assets acquired and liabilities assumed. Goodwill is not amortized, but rather tested for impairment at the reporting unit level annually during our fourth quarter or more often if circumstances indicate that the carrying value may not be recoverable. If we determine it is more likely than not the fair value of our reporting unit is less than its carrying amount based on qualitative factors, a quantitative analysis is performed to identify goodwill impairment. If the carrying amount of the reporting unit exceeds its fair value, an impairment charge is recognized for the excess, limited to the amount of goodwill allocated to the reporting unit. Derivative Instruments We enter into foreign currency forward contracts to manage risks related to fluctuations in exchange rates. We designate certain of these instruments as cash flow hedges to mitigate the impact of currency fluctuations on forecasted operating expenses, typically with maturities of up to 21 months. We also utilize non-designated forward contracts to manage exposure from the remeasurement of monetary assets and liabilities, typically with maturities of one to three months. We also use interest rate swaps to economically convert a certain tranche of our fixed interest rate convertible senior notes to floating interest rates, in order to match the floating rate nature of a portion of our cash, cash equivalents, and short-term investments. These interest rate swaps are designated as fair value hedges, and changes in fair value of the interest rate swaps offset the changes in fair market value of the convertible senior notes due to benchmark interest rate movements. Gains or losses related to our fair value hedges are included within interest expense in the consolidated statement of operations in the period of change together with the offsetting loss or gain on the hedged item attributed to the risk being hedged. We measure hedge effectiveness of the interest rate swaps using regression analysis at inception and periodically thereafter. Gains or losses related to our cash flow hedges are recorded as a component of AOCI(L) in the consolidated statements of stockholders' equity until the forecasted transaction occurs in earnings. When the forecasted transaction occurs, the related gains and losses are reclassified into earnings within the financial statement line item associated with the underlying hedged transaction. If the underlying hedged transaction does not occur, or it becomes probable that the hedged transaction will not occur, the cumulative unrealized gain or loss is reclassified immediately from AOCI(L) into earnings within the financial statement line item associated with the underlying hedged transaction. We measure hedge effectiveness using regression analysis at hedge inception and periodically thereafter. We include time value in our effectiveness assessment. We recognize changes in the fair value of non-designated derivative instruments within other expense, net in the consolidated statements of operations in the same period that the fair value measurement occurs. All of our derivative instruments are measured at fair value. We enter into master netting agreements with our counterparties, which permit net settlement of transactions with the same counterparty. However, we have elected to present the derivative assets and derivative liabilities on a gross basis on the consolidated balance sheets as the potential impact of these rights of set-off was not material as of July 31, 2026 and July 31, 2025. We are not required to pledge, and are not entitled to receive, cash collateral related to these derivative instruments. We do not enter into derivative contracts for trading 99
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Table of Contents or speculative purposes. Derivative instruments are classified in the consolidated statements of cash flows as cash from operating activities, which reflect the classification of the underlying hedged transactions. Operating Leases We enter into operating lease arrangements for real estate assets related to office space and co-location assets. We determine if an arrangement contains a lease at its inception by assessing whether there is an identified asset and whether the arrangement conveys the right to control the use of the identified asset in exchange for consideration. We account for lease and non-lease components as a single lease component for all assets classes. Leases with a term of twelve months or less are not recognized on the consolidated balance sheets. Operating lease related balances are included in operating lease right-of-use assets, operating lease liabilities, and operating lease liabilities, noncurrent in the consolidated balance sheets. Right-of-use assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make payments arising from the lease. Operating lease right-of-use assets and lease liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. We generally use the non-cancelable lease term when determining the lease term, unless it is reasonably certain that a renewal or termination option will be exercised. Lease payments consist of the fixed payments under the arrangement. The operating lease liabilities are adjusted for any unpaid lease incentives, such as tenant improvement allowances. Variable costs, such as maintenance and utilities based on actual usage, are not included in the measurement of right-to-use assets and lease liabilities but are expensed when the event determining the amount of variable consideration to be paid occurs. As the implicit rate of our leases is not determinable, we use an incremental borrowing rate ("IBR") based on the information available at the lease commencement date in determining the present value of lease payments. The lease expense is recognized on a straight-line basis over the lease term. Convertible Senior Notes We account for each series of convertible senior notes as a single liability in its entirety, measured at amortized cost. Debt issuance costs incurred in connection with convertible senior notes are reflected in the consolidated balance sheets as a direct deduction from the carrying amount of the outstanding convertible senior notes. These costs are amortized using the effective interest rate method over the terms of the convertible senior notes and are included in interest expense in the consolidated statements of operations. Upon conversion, at our election, we may satisfy the conversion obligation by paying or delivering cash, shares of common stock, or a combination of both. The net carrying amount of the convertible senior notes is classified as a non-current liability unless the notes are contractually due within twelve months, or holders have the unconditional right to convert and we do not have the right to settle the obligation through the issuance of shares. In connection with the issuance of the convertible senior notes, we entered into privately negotiated capped call transactions with certain financial institution counterparties. The capped call transactions are generally expected to offset potential dilution of our common stock, resulting from conversion of the convertible senior notes, or offset any cash payments made in excess of principal amounts of the converted notes, subject to a cap. The capped call transactions are classified in stockholders' equity, are not accounted for as derivatives, and the premiums paid are recorded as a reduction to additional paid-in capital in the consolidated balance sheets. Segment Information We operate globally as a single operating and reportable segment with one primary business activity. Our chief operating decision maker ("CODM") is our chief executive officer. Consolidated financial information, including revenue and significant adjusted segment expenses, is regularly provided to the CODM for purposes of allocating resources and evaluating financial performance. This information is also used in our annual budgeting and forecasting processes to establish 100
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Table of Contents goals and compare actual results against both budgeted targets and historical performance. Our CODM uses consolidated net loss as the measure of our segment profit or loss. The measure of our segment assets is reported as total assets in the consolidated balance sheets. Stock-Based Compensation We grant equity incentive awards to certain employees, non-employee directors, and other service providers. We generally grant restricted stock units ("RSUs"), performance stock awards ("PSAs"), restricted stock, stock options and purchase rights granted under our Employee Stock Purchase Plan ("ESPP"). We account for forfeitures of equity incentive awards as they occur. Stock options and ESPP are measured using the Black-Scholes option pricing model with ESPP measured based on the fair value of the number of awards estimated at the beginning of the offering period. RSUs and restricted stock with only service conditions are measured at fair value based on the market closing price of our common stock on the grant date. Stock-based compensation expense is recognized on a straight- line basis generally over three to four years for stock options, RSUs and restricted shares, and over the two-year offering period for ESPP. PSAs that have the same grant date and service inception date, and are subject to both service and performance conditions, are measured based on the probable number of shares to be attained and the market closing price of our common stock on the grant date. Stock-based compensation expense is recognized using the accelerated attribution method over the requisite service period. For PSAs where the service inception date precedes the grant date, expense is recognized based on the quantity of PSAs for which it is probable the performance condition will be met, using the accelerated attribution method and the market closing price of our common stock at each reporting date up to the grant date. The quantity of PSAs for which it is probable the performance condition will be met is determined at the end of each reporting period. At completion of the performance period, any earned PSAs are granted upon approval of the compensation committee of our board of directors. Research and Development Our research and development expenses support our efforts to add new products, new features to our existing offerings and to ensure the reliability, availability and scalability of our solutions. Our cloud security platform is software-driven, and our research and development teams employ software engineers in the design, development, testing, certification and support of our solutions. Accordingly, the majority of our research and development expenses result from employee-related costs, including salaries, bonuses, benefits, stock-based compensation and costs associated with technology tools. Advertising Expenses Advertising costs are expensed as incurred and included in sales and marketing expenses in the consolidated statements of operations. Advertising expense was $29.5 million, $29.9 million and $25.0 million in fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Income Taxes We account for income taxes using the asset and liability method. Deferred income taxes are recognized by applying the enacted statutory tax rates applicable to future years to differences between the carrying amounts of existing assets and liabilities and their respective tax bases and net operating loss and tax credit carryforwards. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in the period that includes the enactment date. The measurement of deferred tax assets is reduced, if necessary, by a valuation allowance to amounts that are more likely than not to be realized. 101
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Table of Contents We recognize tax benefits from uncertain tax positions only if we believe that it is more likely than not that the tax position will be sustained on examination by the taxing authorities based on the technical merits of the position. The tax benefits recognized in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50% likelihood of being realized upon settlement. We recognize interest and penalties associated with our unrecognized tax benefits as a component of our income tax expense. Net Loss Per Share Basic net loss per share is computed by dividing net loss by the weighted-average number of shares of common stock outstanding during the period, less shares subject to restriction. Diluted earnings per share adjusts basic earnings per share for all potentially dilutive common stock equivalents outstanding during the period to the extent they are dilutive. Potentially dilutive securities consist primarily of stock options, share purchase rights under the ESPP, unvested RSUs, unvested PSAs, unvested common stock and shares issuable upon of our convertible senior notes. The dilutive effect of equity awards (stock options, restricted stock, RSUs, PSAs, and ESPP rights) is computed using the treasury stock method. The dilutive effect of shares issuable upon conversion of our convertible senior notes is computed using the if-converted method, under which the convertible senior notes are assumed to be converted into shares of common stock at the beginning of the reporting period and the related interest expense, net of tax, is added back to net loss. In connection with the issuance of the convertible senior notes, we entered into capped call transactions that are generally expected to reduce the potential dilution to our common stock upon any conversion of the convertible senior notes. Comprehensive Loss Comprehensive loss is comprised of the net loss and other comprehensive income (loss). Our other comprehensive income (loss) includes net changes in unrealized gains and losses on available-for-sale securities, and for our cash flow hedges, net changes in unrealized gains and losses, and net realized gains and losses reclassified from accumulated other comprehensive income (loss) into net loss when the underlying hedged transactions affect earnings, as reflected in the consolidated statements of comprehensive loss. Recently Adopted Accounting Pronouncements In December 2023, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. The amendment requires additional income tax disclosure. Specifically, it requires public entities, on an annual basis, to provide disclosure of defined categories in the income tax rate reconciliation, as well as disclosure of income taxes paid, disaggregated by jurisdiction. We adopted this standard on a prospective basis for fiscal 2026. Refer to Note 15, Income Taxes for further information. In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires disclosure of incremental segment information on an annual and interim basis. We adopted this standard during fiscal 2025. Refer to Note 17, Segment and Geographic Information for further information. Recently Issued Accounting Pronouncements Not Yet Adopted In September 2025, the FASB issued ASU No. 2025-06, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40): Targeted Improvements to the Accounting for Internal-Use Software. This standard is intended to make targeted improvements to the accounting and application of guidance related to costs incurred to develop software for internal use. This standard is effective for us in the interim and annual periods beginning in the first quarter of fiscal 2029. Early adoption is permitted. We are currently evaluating the potential impact of this standard on our consolidated financial statements. 102
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Table of Contents In July 2025, the FASB issued ASU No. 2025-05, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses for Accounts Receivable and Contract Assets. This standard amends guidance on measuring expected credit losses for current accounts receivable and contract assets arising from revenue contracts. This amended guidance requires to estimate credit losses for these short-term assets based on the economic conditions that exist as of the balance sheet date, without forecasting future economic conditions. We will adopt this standard effective beginning fiscal 2027. We do not expect the adoption to have a material impact on our consolidated financial statements. In November 2024, the FASB issued ASU No. 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40), Disaggregation of Income Statement Expenses. This standard requires disclosures of additional information about specific expense categories in the notes to the financial statements for interim and annual reporting periods. This standard is effective for us in the annual period beginning in fiscal 2028 and interim periods beginning in the first quarter of fiscal 2029. Early adoption is permitted. We are currently evaluating the potential impact of this standard on our consolidated financial statements. Note 2. Revenue Recognition Disaggregation of Revenue Subscription and support revenue accounted for approximately 98%, 98% and 97% of our revenue for each of fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Revenue by geographical region based on the shipping address of our customers consisted of the following: Year Ended July 31, 2026 2025 2024 Amount % Revenue Amount % Revenue Amount % Revenue (in thousands, except for percentage data) United States $ 1,791,807 53 % $ 1,359,325 51 % $ 1,092,304 50 % Europe, Middle East and Africa 923,395 28 792,823 30 672,421 31 Asia Pacific 519,189 15 423,811 16 327,816 15 Other 118,132 4 97,156 3 75,230 4 Total $ 3,352,523 100 % $ 2,673,115 100 % $ 2,167,771 100 % Revenue by sales channel consisted of the following: Year Ended July 31, 2026 2025 2024 Amount % Revenue Amount % Revenue Amount % Revenue (in thousands, except for percentage data) Channel partners $ 2,835,257 85 % $ 2,360,224 88 % $ 1,967,908 91 % Direct customers 517,266 15 312,891 12 199,863 9 Total $ 3,352,523 100 % $ 2,673,115 100 % $ 2,167,771 100 % Significant Customers No customer accounted for 10% or more of total revenue during the periods presented. As of July 31, 2026 and July 31 2025, one channel partner accounted for 13% and 12% of total accounts receivable, net, respectively. 103
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Table of Contents Contract Liabilities In fiscal 2026, fiscal 2025 and fiscal 2024 we recognized revenue of $2,053.4 million, $1,643.1 million and $1,277.8 million, respectively, that was included in the corresponding contract liability balance at the beginning of the related fiscal year. Remaining Performance Obligations The typical subscription and support term is one to five years. Most of our subscription and support contracts are non-cancelable over the contractual term. As of July 31, 2026, the aggregate amount of the transaction price allocated to remaining performance obligations was $7,365.4 million. We expect to recognize 45% of the transaction price over the next 12 months and 90% of the transaction price over the next three years, with the remainder recognized thereafter. Costs to Obtain and Fulfill a Contract Deferred contract acquisition costs consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Beginning balance $ 509,541 $ 445,398 $ 375,234 Capitalization of contract acquisition costs 312,152 230,453 200,303 Amortization of deferred contract acquisition costs (203,693) (166,310) (130,139) Ending balance $ 618,000 $ 509,541 $ 445,398 104
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Table of Contents Note 3. Cash Equivalents and Short-Term Investments Cash equivalents and short-term investments consisted of the following as of July 31, 2026: AmortizedCost UnrealizedGains UnrealizedLosses Fair Value (in thousands) Cash equivalents: Money market funds $ 693,443 $ — $ — $ 693,443 U.S. treasury securities 4,999 1 — 5,000 Certificates of deposit 61,571 — — 61,571 Total cash equivalents $ 760,013 $ 1 $ — $ 760,014 Short-term investments: U.S. treasury securities $ 434,922 $ 13 $ (4,064) $ 430,871 U.S. government agency securities 45,618 1 (324) 45,295 Corporate debt securities 1,752,034 366 (10,396) 1,742,004 Asset-backed securities 229,970 18 (701) 229,287 Non-U.S. government securities 5,011 — (36) 4,975 Certificates of deposit 93,365 — — 93,365 Total short-term investments $ 2,560,920 $ 398 $ (15,521) $ 2,545,797 Total cash equivalents and short-term investments $ 3,320,933 $ 399 $ (15,521) $ 3,305,811 Cash equivalents and short-term investments consisted of the following as of July 31, 2025: AmortizedCost UnrealizedGains UnrealizedLosses Fair Value (in thousands) Cash equivalents: Money market funds $ 1,403,678 $ — $ — $ 1,403,678 Corporate debt securities 8,468 — — 8,468 Certificates of deposit 131,463 — — 131,463 Total cash equivalents $ 1,543,609 $ — $ — $ 1,543,609 Short-term investments: U.S. treasury securities $ 231,193 $ 56 $ (250) $ 230,999 U.S. government agency securities 75,006 26 (40) 74,992 Corporate debt securities 876,330 1,812 (747) 877,395 Total short-term investments $ 1,182,529 $ 1,894 $ (1,037) $ 1,183,386 Total cash equivalents and short-term investments $ 2,726,138 $ 1,894 $ (1,037) $ 2,726,995 105
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Table of Contents Amortized cost and fair value of our short-term investments based on their stated maturities consisted of the following as of July 31, 2026: AmortizedCost Fair Value (in thousands) Due within one year $ 375,141 $ 375,298 Due between one to three years 1,955,809 1,941,212 Asset-backed securities 229,970 229,287 Total $ 2,560,920 $ 2,545,797 Short-term investments in continuous unrealized loss position consisted of the following: July 31, 2026 July 31, 2025 FairValue UnrealizedLosses FairValue UnrealizedLosses (in thousands) U.S. treasury securities $ 411,328 $ (4,064) $ 156,395 $ (250) U.S. government agency securities 39,283 (324) 36,098 (40) Corporate debt securities 1,529,817 (10,396) 360,840 (747) Asset-backed securities 220,217 (701) — — Non-U.S. government securities 4,975 (36) — — Total $ 2,205,620 $ (15,521) $ 553,333 $ (1,037) None of our short-term investments were in a continuous unrealized loss position for 12 months or longer as of July 31, 2026 and July 31, 2025. We determined that unrealized losses of the above securities were primarily attributable to changes in interest rates and non credit-related factors. Accordingly, we determined that an allowance for credit losses was unnecessary for our short-term investments as of July 31, 2026 and 2025. As of July 31, 2026 and 2025, we recorded $26.7 million and $17.9 million, respectively, of accrued interest receivable in prepaid expenses and other current assets in the consolidated balance sheets. 106
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Table of Contents Note 4. Fair Value Measurements Assets and liabilities measured at fair value on a recurring basis consisted of the following as of July 31, 2026: Fair Value Level 1 Level 2 Level 3 (in thousands) Cash equivalents: Money market funds $ 693,443 $ 693,443 $ — $ — U.S. treasury securities 5,000 — 5,000 — Certificates of deposit 61,571 — 61,571 — Total cash equivalents $ 760,014 $ 693,443 $ 66,571 $ — Short-term investments: U.S. treasury securities $ 430,871 $ — $ 430,871 $ — U.S. government agency securities 45,295 — 45,295 — Corporate debt securities 1,742,004 — 1,742,004 — Asset-backed securities 229,287 — 229,287 — Non-U.S. government securities 4,975 — 4,975 — Certificates of deposit 93,365 — 93,365 — Total short-term investments $ 2,545,797 $ — $ 2,545,797 $ — Total cash equivalents and short-term investments $ 3,305,811 $ 693,443 $ 2,612,368 $ — Designated derivative instruments: Foreign currency contracts assets-current $ 6,995 $ — $ 6,995 $ — Foreign currency contracts assets-noncurrent $ 845 $ — $ 845 $ — Foreign currency contracts liabilities-current $ 13,296 $ — $ 13,296 $ — Foreign currency contracts liabilities-noncurrent $ 2,938 $ — $ 2,938 $ — Interest rate contracts liabilities-current $ 5,611 $ — $ 5,611 $ — Interest rate contracts liabilities-noncurrent $ 6,549 $ — $ 6,549 $ — Non-designated derivative instruments: Foreign currency contracts assets-current $ 4,143 $ — $ 4,143 $ — Foreign currency contracts liabilities-current $ 2,599 $ — $ 2,599 $ — Included in prepaid expenses and other current assets in the consolidated balance sheets. Included in other noncurrent assets in the consolidated balance sheets. Included in accrued expenses and other current liabilities in the consolidated balance sheets. Included in other noncurrent liabilities in the consolidated balance sheets. (1) (2) (3) (4) (3) (4) (1) (3) (1) (2) (3) (4) 107
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Table of Contents Assets and liabilities measured at fair value on a recurring basis consisted of the following as of July 31, 2025: Fair Value Level I Level II Level III (in thousands) Cash equivalents: Money market funds $ 1,403,678 $ 1,403,678 $ — $ — Corporate debt securities 8,468 — 8,468 — Certificates of deposit 131,463 — 131,463 — Total cash equivalents $ 1,543,609 $ 1,403,678 $ 139,931 $ — Short-term investments: U.S. treasury securities $ 230,999 $ — $ 230,999 $ — U.S. government agency securities 74,992 — 74,992 — Corporate debt securities 877,395 — 877,395 — Total short-term investments $ 1,183,386 $ — $ 1,183,386 $ — Total cash equivalents and short-term investments $ 2,726,995 $ 1,403,678 $ 1,323,317 $ — Designated derivative instruments: Foreign currency contracts assets-current $ 10,713 $ — $ 10,713 $ — Foreign currency contracts assets-noncurrent $ 3,705 $ — $ 3,705 $ — Foreign currency contracts liabilities-current $ 4,006 $ — $ 4,006 $ — Foreign currency contracts liabilities-noncurrent $ 1,319 $ — $ 1,319 $ — Non-designated derivative instruments: Foreign currency contracts assets-current $ 5,115 $ — $ 5,115 $ — Foreign currency contracts liabilities-current $ 3,956 $ — $ 3,956 $ — Included in prepaid expenses and other current assets in the consolidated balance sheets. Included in other noncurrent assets in the consolidated balance sheets. Included in accrued expenses and other current liabilities in the consolidated balance sheets. Included in other noncurrent liabilities in the consolidated balance sheets. Refer to Note 10, Convertible Senior Notes, for the carrying amount and estimated fair value of our convertible senior notes as of July 31, 2026 and 2025. (1) (2) (3) (4) (1) (3) (1) (2) (3) (4) 108
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Table of Contents Note 5. Balance Sheet Components Property and Equipment, Net Property and equipment, net consisted of the following: July 31, Estimated Useful Life 2026 2025 (in thousands) Hosting equipment 4 - 5 years $ 802,856 $ 571,312 Capitalized internal-use software 3 - 5 years 435,324 322,265 Computers and equipment 3 - 5 years 13,726 9,138 Purchased software 3 years 1,102 1,102 Furniture and fixtures 5 years 4,560 1,195 Leasehold improvements Shorter of useful life or lease term 37,806 10,141 Total property and equipment, gross 1,295,374 915,153 Less: Accumulated depreciation and amortization (542,373) (371,776) Total property and equipment, net $ 753,001 $ 543,377 Includes purchased equipment not been placed in service, totaling $235.4 million and $163.5 million as of July 31, 2026 and 2025, respectively. We recognized depreciation and amortization expense on property and equipment of $146.2 million, $102.6 million and $65.0 million in fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Capitalized internal-use software activity consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Total capitalized internal-use software costs $ 113,059 $ 124,496 $ 76,892 Amounts capitalized attributable to stock-based compensation (Note 13) 39,851 43,977 27,196 Total amortization of capitalized internal-use software costs 88,763 61,629 36,343 Amounts amortized attributable to stock-based compensation (Note 13) $ 31,073 $ 21,588 $ 13,003 Purchased Intangible Assets Purchased intangible assets are amortized on a straight-line basis over an estimated useful life of 10 years. These assets are included in other noncurrent assets in the consolidated balance sheets. (1) (1) 109
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Table of Contents Purchased intangible assets consisted of the following: July 31, 2026 2025 (in thousands) Internet protocol addresses and source codes $ 22,692 $ 20,264 Less: Accumulated amortization (6,939) (4,641) Total purchased intangible assets, net $ 15,753 $ 15,623 We recognized amortization expense on purchased intangible assets of $2.3 million, $1.8 million and $1.3 million in fiscal 2026, fiscal 2025 and fiscal 2024, respectively. Accrued Compensation Accrued compensation consisted of the following: July 31, 2026 2025 (in thousands) Accrued commissions $ 95,553 $ 59,429 Accrued bonuses 69,330 51,598 Accrued payroll and related expenses 61,737 61,370 Employee stock purchase plan contributions 8,020 9,410 Total accrued compensation $ 234,640 $ 181,807 110
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Table of Contents Note 6. Business Combinations Symmetry Systems, Inc. On May 27, 2026, we acquired all outstanding equity of Symmetry Systems, Inc. ("Symmetry"), a technology company, for cash consideration of $152.9 million. The acquisition is expected to enhance our AI security offerings and our Zero Trust Exchange security platform. In connection with the acquisition, we issued $16.9 million in restricted stock subject to post-combination service vesting conditions. The preliminary purchase price was primarily allocated $31.5 million to developed technology and $3.4 million to customer relationships, both valued using the replacement cost approach each with an estimated useful life of five years and goodwill of $122.7 million primarily attributable to the assembled workforce and anticipated operational synergies which is not expected to be deductible for income tax purposes. The purchase price allocation for Symmetry is preliminary and subject to adjustment during a measurement period of up to one year from the acquisition date. SquareX Holdings, Inc. On February 5, 2026, we acquired all outstanding equity of SquareX Holdings, Inc. (“SquareX”), a browser security company, for cash consideration of $112.8 million. The acquisition is expected to extend our browser capabilities, including on unmanaged devices. In connection with the acquisition, we issued $37.4 million in restricted stock subject to post-combination service vesting conditions. The preliminary purchase price was primarily allocated $9.8 million to developed technology, valued using the replacement cost approach with an estimated useful life of five years, and goodwill of $93.0 million primarily attributable to the assembled workforce and anticipated operational synergies which is not expected to be deductible for income tax purposes. The purchase price allocation for SquareX is preliminary and subject to adjustment during the measurement period of up to one year from the acquisition date. SPLXAI Inc. On October 31, 2025, we acquired all outstanding equity of SPLXAI Inc. ("SPLX"), an early-stage AI technology company, for cash consideration of $40.6 million. In connection with the acquisition, we also issued $16.6 million in restricted stock subject to post-combination service vesting conditions. The acquisition is expected to extend our AI security capabilities. During the second quarter of our fiscal 2026, and within the measurement period, we revised the valuation of acquired developed technology from $14.1 million to $3.3 million, resulting in an increase of goodwill from $32.2 million to $39.2 million, net of tax adjustment. The change in valuation of the developed technology resulted from transitioning from a benchmarking valuation approach to a replacement cost approach, The acquired developed technology has an estimated useful life of four years. Goodwill resulting from the acquisition is primarily attributable to the assembled workforce and anticipated operational synergies and is not expected to be deductible for income tax purposes. The purchase price allocation for SPLX is preliminary and subject to adjustment during the measurement period of up to one year from the acquisition date. Red Canary, Inc. On August 1, 2025, we acquired all outstanding equity of Red Canary, Inc. ("Red Canary"), a managed detection and response technology company, for cash consideration of $651.4 million. The acquisition is expected to accelerate innovation in Agentic AI-driven security operations. In connection with the acquisition, we issued $20.2 million in restricted stock subject to post-combination service vesting conditions. We estimated the fair value of acquired intangible assets using the income approach, including the multi- 111
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Table of Contents period excess earnings method for the customer relationships and relief from royalty method for the developed technology. Significant assumptions used in valuing these intangible assets included the customer attrition rate and revenue growth rates for the customer relationships and the royalty rate for the developed technology. Goodwill is primarily attributable to the assembled workforce and anticipated operational synergies and is not expected to be deductible for income tax purposes. During the fourth quarter of our fiscal 2026, we recorded a measurement period adjustment of $0.9 million to deferred tax liability and goodwill. Allocation of the purchase price consideration consisted of the following: Amount Estimated UsefuLife (in thousands) Assets acquired: Cash, cash equivalents and other assets $ 41,584 Acquired intangible assets: Customer relationships 90,800 7 years Developed technology 61,100 5 years Trademarks 10,600 5 years Goodwill 545,445 Total $ 749,529 Liabilities assumed: Accounts payable, accrued expenses and other liabilities $ 22,754 Deferred revenue 72,714 Deferred tax liability 2,615 Total $ 98,083 Total purchase price consideration $ 651,446 Airgap Networks Inc. On April 12, 2024, we acquired all outstanding equity of Airgap Networks Inc. ("Airgap"), an early-stage technology company, for cash consideration of $124.4 million. Airgap's technology has been integrated into our cloud platform. In connection with the acquisition, we issued $20.3 million in restricted stock subject to post-combination service vesting conditions, along with $6.2 million in replacement stock awards, of which $1.4 million was allocated to purchase price consideration and the remainder recognized as post-combination compensation expense over the requisite service period of the award. The purchase price was allocated $28.7 million to developed technology, $3.1 million to customer relationships, both valued using the replacement cost approach with an estimated useful life of five years, and goodwill of $95.5 million primarily attributable to the assembled workforce and anticipated operational synergies which is not expected to be deductible for income tax purposes. 112
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Table of Contents Avalor Technologies Ltd. On March 8, 2024, we acquired all outstanding equity of Avalor Technologies Ltd. ("Avalor"), an early-stage technology company, for cash consideration of $256.7 million. Avalor's technology has been integrated into our cloud platform. In connection with the acquisition, we issued $46.5 million in restricted stock subject to post-combination service vesting conditions, along with $14.4 million in replacement equity incentive awards, of which $2.4 million was allocated to purchase price consideration and the remainder recognized as post-combination compensation expense over the requisite service period of the award. The purchase price was allocated $14.7 million to developed technology, $3.3 million to customer relationships, both valued using the replacement cost approach with an estimated useful life of five years, and goodwill of $229.2 million primarily attributable to the assembled workforce and anticipated operational synergies which is not expected to be deductible for income tax purposes. Note 7. Goodwill and Acquired Intangible Assets Goodwill Changes in goodwill consisted of the following: Amount (in thousands) Balance as of July 31, 2024 $ 417,029 Goodwill acquired 701 Balance as of July 31, 2025 417,730 Goodwill acquired 800,368 Balance as of July 31, 2026 $ 1,218,098 Acquired Intangible Assets Changes in acquired intangible assets consisted of the following: Gross Carrying Amount Accumulated Amortization Net Carrying Amount Weighted AverageRemaining Usefullife July 31, 2025 Additions July 31, 2026 July 31, 2025 AmortizationExpense July 31, 2026 July 31, 2025 July 31, 2026 July 31, 2026 (in thousands) (years) Developedtechnology $ 99,964 $ 105,700 $ 205,664 $ (57,772) $ (27,855) $ (85,627) $ 42,192 $ 120,037 3.9 Customerrelationships 9,960 94,200 104,160 (4,829) (13,669) (18,498) 5,131 85,662 5.9 Trademarks — 10,600 10,600 — (1,944) (1,944) — 8,656 4.1 Total $ 109,924 $ 210,500 $ 320,424 $ (62,601) $ (43,468) $ (106,069) $ 47,323 $ 214,355 4.7 As of July 31, 2025, the weighted-average remaining useful life for developed technology, customer relationships was 3.3 years and 3.5 years, respectively. Amortization expense of acquired intangible assets was $43.5 million, $16.8 million and $14.6 million in fiscal 2026, fiscal 2025 and fiscal 2024, respectively. 113
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Table of Contents Future amortization expense of acquired intangible assets as of July 31, 2026 consisted of the following: Amount (in thousands) Fiscal Year ending July 31, 2027 $ 50,086 2028 48,253 2029 44,355 2030 36,483 2031 21,126 Thereafter 14,052 Total $ 214,355 Note 8. Derivative Instruments Foreign Currency Forward Contracts As of July 31, 2026 and July 31, 2025, the total notional amount of our outstanding designated foreign currency forward contracts was $757.7 million and $693.1 million, respectively, and for our outstanding non-designated foreign currency forward contracts was $566.1 million and $549.5 million, respectively. As of July 31, 2026, an estimated $6.9 million of the unrealized loss related to our cash flow hedges are expected to be released into earnings over the next 12 months. Refer to Note 4, Fair Value Measurements, for the fair value of our derivative instruments as reported in the consolidated balance sheets. The changes in AOCI(L) related to our cash flow hedges consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Balance of AOCI(L) as of the beginning of the period $ 7,338 $ (4,224) $ 8,937 Net unrealized gains (losses) recognized in accumulated other comprehensive income (11,297) 9,004 (10,761) (Gains) losses reclassified from AOCI(L) into the consolidated statement ofoperations (4,464) 2,558 (2,400) Balance of AOCI(L) as of the end of the period $ (8,423) $ 7,338 $ (4,224) (Gains) losses related to our cash flow hedges reclassified from AOCI(L) into the consolidated statements of operations consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Cost of revenue $ 190 $ 302 $ (785) Sales and marketing (2,786) 2,037 (789) Research and development (1,898) 293 (433) General and administrative 30 (74) (393) Total $ (4,464) $ 2,558 $ (2,400) (1) (1) 114
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Table of Contents We also enter into master netting arrangements, which permit net settlement of transactions with the same counterparty. The potential impact of these rights of set-off associated with our derivative instruments was not material as of July 31, 2026 and July 31, 2025. Interest Rate Swap Contracts During fiscal 2026, we entered into interest rate swap contracts covering the interest rate applicable on a portion of the outstanding 2028 Notes (as defined below), maturing on July 15, 2028, and designated as fair value hedges. The interest rate swap contracts are intended to hedge a portion of our fair value risk exposure related to changing interest rates by effectively converting the fixed interest rate of a portion of our 2028 Notes to a floating interest rate. The interest rate swap contracts related to the 2025 Notes (as defined below) matured on July 1, 2025. As of July 31, 2026, the carrying amount of the hedged 2028 Notes was $744.5 million and the total notional amount of outstanding interest rate swaps was $750.0 million. As of July 31, 2026, the cumulative amount of fair value hedge adjustments included in the carrying amount of the convertible senior notes was $12.5 million. The gains and losses effect of derivative instruments consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Gains (losses) on interest rate swaps: Fair value hedge adjustments $ 12,538 $ (4,065) $ (4,241) Derivatives designated as hedging instruments (12,161) 3,829 4,198 Total $ 377 $ (236) $ (43) Note 9. Restructuring and Other Charges During fiscal 2026 and fiscal 2025, we carried out restructuring plans as part of planned efforts to streamline operations and to align people, roles and projects to our strategic priorities. As a result, we recognized restructuring charges related to employee termination benefits of $10.3 million and $4.9 million in fiscal 2026 and fiscal 2025, respectively. The restructuring plans were substantially complete at the end of each respective fiscal year. The components of restructuring and other charges recognized in the consolidated statements of operations consisted of the following: Year Ended July 31, 2026 2025 (in thousands) Cost of revenue $ 1,333 $ 138 Sales and marketing 6,501 — Research and development 1,799 4,783 General and administrative 627 — Total $ 10,260 $ 4,921 As of July 31, 2026 and 2025, $4.4 million and $3.8 million, respectively, of accrued restructuring obligations were included in accrued compensation in the consolidated balance sheets. 115
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Table of Contents Note 10. Convertible Senior Notes 2028 Convertible Senior Notes On July 3, 2025, we issued $1,725.0 million in aggregate principal amount 0.0% convertible senior notes (the "2028 Notes"), including the exercise in full by the initial purchasers of the 2028 Notes of their option to purchase an additional $225.0 million principal amount of the 2028 Notes. The 2028 Notes are unsecured, do not bear cash interest, and the principal amount will not accrete. Net proceeds, after deducting initial purchase discounts and other debt issuance costs, was $1,700.0 million. The 2028 Notes do not contain any financial covenants or restrictions on the payments of dividends, the incurrence of indebtedness or the issuance or repurchase of securities by us or any of our subsidiaries. The 2028 Notes mature on July 15, 2028, unless earlier converted, redeemed or repurchased. Details of the 2028 Notes consisted of the following: Initial Conversion Rateper $1,000 Principal Initial Conversion Price Initial Number of Shares (in thousands) Notes 2.2752 $439.52 3,925 The 2028 Notes are convertible at the holders' option prior to April 15, 2028, only upon satisfaction of certain conditions, including: • During any fiscal quarter commencing after the fiscal quarter ending on October 31, 2025 (and only during such fiscal quarter), if the last reported sale price of our common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on and including, the last trading day of the immediately preceding fiscal quarter is greater than or equal to 130% of the conversion price of the 2028 Notes on each applicable trading day; • During the five-business day period after any five consecutive trading day period in which the trading price per $1,000 principal amount of the 2028 Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our common stock and the conversion rate of the 2028 Notes on each such trading day; • If we call the 2028 Notes for redemption, the 2028 Notes called for redemption (or, at our election all Notes) may be submitted for conversion at any time prior to the close of business on the second scheduled trading day immediately preceding the redemption date; or • Upon the occurrence of specified corporate events as set forth within the indenture governing the 2028 Notes. Holders may convert, all or any portion of the 2028 Notes in multiples of $1,000 principal amount, at any time on or after April 15, 2028 through the second scheduled trading day immediately preceding maturity. Settlement may be in cash, common stock, or a combination. We will also increase the conversion rate for holders who elect to convert in connection with a qualifying corporate event or notice of redemption prior to maturity. Upon a fundamental change, as defined in the indenture governing the notes, holders of the 2028 Notes may require cash repurchases of all or any portion of the 2028 Notes at 100% of principal plus any accrued and unpaid special interest. Our current intent is to settle the principal amount of the 2028 Notes in cash. Conversion conditions were not met during the three months ended July 31, 2026. Given our cash settlement election, the 2028 Notes are classified as a noncurrent liability as of July 31, 2026 and July 31, 2025. The net carrying amount of the 2028 Notes consisted of the following: 116
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Table of Contents July 31, 2026 2025 (in thousands) Principal amount $ 1,725,000 $ 1,725,000 Less: Unamortized debt issuance costs 16,107 24,273 Fair value hedge adjustments 12,538 — Total $ 1,696,355 $ 1,700,727 The fair value of the 2028 Notes was $1,601.8 million and $1,686.5 million as of July 31, 2026 and July 31, 2025, respectively, determined based on the closing trading price per $1,000 of the 2028 Notes as of the last day of trading for the period. We considered the fair value of the 2028 Notes as of July 31, 2026 to be a Level II measurement as the notes are not actively traded. Fair value of the 2028 Notes is primarily affected by the trading price of our common stock and market interest rates. 2028 Capped Call Transactions In connection with the 2028 Notes, we entered into capped call transactions (the "2028 Capped Calls") with certain financial institutions ("the Option Counterparties"). The 2028 Capped Calls have an initial strike price of $439.52 per share of our common stock, subject to certain adjustments, which corresponds to the initial conversion price of the 2028 Notes. The 2028 Capped Calls have an initial cap price of $784.85 per share, subject to certain adjustments. The 2028 Capped Calls cover, subject to anti-dilution adjustments, the number of shares of our common stock underlying the 2028 Notes. The 2028 Capped Calls transactions are generally expected to offset potential dilution of our common stock, resulting from conversion of the 2028 Notes, or offset any cash payments made in excess of principal amounts of converted 2028 Notes, subject to a cap. The 2028 Capped Calls are subject to adjustment upon the occurrence of specified extraordinary events affecting us, including merger events, tender offers and the announcement of such events. In addition, the 2028 Capped Calls are subject to certain specified additional disruption events that may give rise to a termination of the 2028 Capped Calls, including nationalization, insolvency or delisting, changes in law, failures to deliver, insolvency filings and hedging disruptions. The 2028 Capped Calls are accounted for separate from the 2028 Notes. As the 2028 Capped Calls qualify for a scope exception from derivative accounting for instruments indexed to the issuer's own stock and classified in stockholders' equity, the premium of $196.8 million paid to purchase the 2028 Capped Calls was recorded as a reduction to additional paid-in capital in the consolidated balance sheets, and will not be remeasured. We have not exercised the 2028 Capped Call options for any periods presented. 2025 Convertible Senior Notes and 2025 Capped Call Transactions On June 25, 2020, we issued $1,150.0 million in aggregate principal amount 0.125% convertible senior notes (the "2025 Notes"). The 2025 Notes were unsecured obligations and bore semiannually interest at a rate of 0.125% per year. The total net proceeds from the offering, after deducting initial purchase discounts and other debt issuance costs, was $1,130.5 million. The 2025 Notes matured on July 1, 2025. We fully repaid the 2025 Notes by paying the principal amount of $1,150.0 million in cash and settled the premium amount by issuing 3.8 million new shares of our common stock. Additionally, we received 2.4 million shares of our common stock from the capped call transactions related to the 2025 Notes (the "2025 Capped Calls"). 117
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Table of Contents Interest expense related to the 2028 Notes and 2025 Notes consisted of the following: Year Ended July 31, 2026 2025 2024 2028 Notes 2028 Notes 2025 Notes 2025 Notes (in thousands) Contractual interest expense $ — $ — $ 1,316 $ 1,436 Amortization of debt issuance costs 8,166 679 3,614 3,914 Total $ 8,166 $ 679 $ 4,930 $ 5,350 118
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Table of Contents Note 11. Operating Leases We primarily lease office space and co-location assets including space and racks at data center facilities around the world under operating and short-term lease agreements. These lease agreements have original terms not exceeding seven years and may contain multi-year renewal options that are not considered reasonably certain of exercise. Our leases do not contain any material restrictive covenants or residual value guarantees. The components of lease cost and other supplemental information consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Operating lease cost $ 82,742 $ 62,915 $ 49,479 Short-term lease cost 15,789 17,480 13,228 Variable lease cost 26,635 18,832 15,954 Total lease costs $ 125,166 $ 99,227 $ 78,661 Cash paid, net of tenant incentive included in operating lease liabilities $ 67,601 $ 62,009 $ 49,239 Weighted-average remaining lease term (in years) 2.8 2.1 2.0 Weighted-average discount rate 5.0 % 5.2 % 4.9 % Maturities of operating lease liabilities consisted of the following as of July 31, 2026: Amount Year ending July 31, (in thousands) 2027 $ 60,290 2028 56,754 2029 23,785 2030 11,271 2031 12,378 Thereafter 9,685 Total future lease payments 174,163 Less: Imputed interest 14,694 Total $ 159,469 As of July 31, 2026, we entered into leases which have yet to commence. These leases have lease terms ranging from approximately 2 years to 4 years and are expected to commence during fiscal 2027 with total undiscounted lease payments of $27.5 million. Note 12. Commitments and Contingencies Purchase and Other Commitments In the normal course of business, we enter into non-cancelable purchase commitments with various third parties to purchase products and services such as cloud infrastructure capacity, subscription-based cloud service arrangements, technology equipment, corporate and marketing events and consulting services. 119
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Table of Contents The maturities of non-cancelable purchase obligations with a remaining term in excess of one year as of July 31, 2026 consisted of the following: Amount Year ending July 31, (in thousands) 2027 $ 180,444 2028 191,763 2029 145,288 2030 32,979 2031 4,828 2032 3,427 Total $ 558,729 As of July 31, 2026 and 2025, we had outstanding irrevocable standby unsecured letters of credit and a guarantee, which serve as security for certain leases as described in Note 11, Operating Leases. The aggregate value of these commitments was not material for all periods presented. Legal Matters We are a party to various litigation matters from time to time and subject to claims that arise in the ordinary course of business, including patent, commercial, product liability, employment, class action, whistleblower and other litigation and claims, as well as governmental and other regulatory investigations and proceedings. In addition, third parties may from time to time assert claims against us in the form of letters and other communications. We record a liability when we believe that it is both probable that a loss has been incurred and the amount can be reasonably estimated. We expense legal fees as incurred. There is no pending or threatened legal proceeding to which we are a party that, in our opinion, is likely to have a material adverse effect on our future financial results or operations; however, the results of litigation and claims are inherently unpredictable. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources and other factors. The expense of litigation and the timing of this expense from period to period are difficult to estimate, subject to change and could adversely affect our results of operations. Warranties and Indemnification Our cloud security platform is generally warranted to be free of defects under normal use and to perform substantially in accordance with the subscription agreement. Additionally, our contracts generally include provisions for indemnifying customers and channel partners against liabilities if our services infringe or misappropriate a third party’s intellectual property rights. We also provide indemnification to our directors, officers and certain key employees in connection with their service in those roles. Costs and liabilities incurred as a result of warranties and indemnification obligations were not material for all periods presented. 120
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Table of Contents Note 13. Stock-Based Compensation Equity Incentive Plan Equity incentive awards which may be granted to eligible participants under our Amended and Restated FY 2018 Equity Incentive Plan (the "2018 Plan") include restricted stock units ("RSUs"), performance stock awards ("PSAs"), restricted stock, stock options, and stock appreciation rights. As of July 31, 2026, a total of 68.7 million shares of common stock were reserved for the issuance of equity awards under the 2018 Plan, of which 39.2 million shares remained available for grant. The shares of common stock available for issuance under the 2018 Plan includes an annual increase on the first day of each fiscal year pursuant to its automatic annual increase provision. Stock Options The activity of stock options for fiscal 2026 consisted of the following: OutstandingStockOptions Weighted-AverageExercisePrice Weighted-AverageRemainingContractualTerm(in years) AggregateIntrinsicValue (in thousands, except per share amounts and years) Balance as of July 31, 2025 177 $220.95 7.8 $ 11,854 Granted — $— Exercised (27) $152.43 $ 3,693 Canceled, forfeited or expired — $— Balance as of July 31, 2026 150 $232.89 8.2 $ — Exercisable and expected to vest as of July 31, 2025 47 $172.65 3.8 $ 5,304 Exercisable and expected to vest as of July 31, 2026 71 $220.45 8.0 $ — The weighted-average grant-date fair value per share for stock options granted was $144.58 and $117.41 during fiscal 2025 and fiscal 2024, respectively. The total grant-date fair value of stock options vested was $7.8 million, $3.6 million and $1.4 million during fiscal 2026, fiscal 2025 and fiscal 2024, respectively. The total intrinsic value of stock options exercised was $3.7 million, $65.2 million and $157.8 million, during fiscal 2026, fiscal 2025 and fiscal 2024, respectively. The assumptions used to fair value stock options using the Black-Scholes option pricing model consisted of the following: Year ended July 31, 2025 2024 Expected term (in years) 6.0 - 6.1 6.0 Expected stock price volatility 57.0% - 57.7% 59.5% Risk-free interest rate 4.1% 4.2% Dividend yield 0.0% 0.0% 121
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Table of Contents The expected term was estimated using the simplified method. The expected volatility was determined using a weighted-average of historical volatility of our common stock and peer volatility. Peer volatility was calculated as the average of historical volatilities of selected industry peers corresponding to the expected term of the awards. The risk-free interest rate was based on the U.S. Treasury yield curve in effect at the time of grant for the expected term of the stock-based award. Our expected dividend yield was zero, as we have not and do not currently intend to declare dividends in the foreseeable future. Restricted Stock Units, Restricted Shares and Performance Stock Awards The right to earn PSAs is subject to the achievement of defined and approved performance metrics and rendering of continuous service through the vest date. The performance metrics are defined and approved by the compensation committee of our board of directors or by our senior management for certain types of awards. Generally, earned PSAs are subject to additional time-based vesting. The activity of RSUs and PSAs consisted of the following for fiscal 2026: Underlying Shares Weighted-Average GrantDate Fair Value AggregateIntrinsic Value (in thousands, except per share data) Balance as of July 31, 2025 9,444 $175.55 $ 2,697,026 Granted 6,120 $213.56 Vested (3,787) $185.44 $ 771,311 Canceled or forfeited (1,901) $203.74 Balance as of July 31, 2026 9,876 $189.89 $ 1,493,235 The aggregate fair value, as of respective vesting dates, of combined RSUs and PSAs vested was $771.3 million, $808.0 million and $684.4 million, during fiscal 2026, fiscal 2025 and fiscal 2024, respectively. In connection with certain business combinations discussed in Note 6, Business Combinations, we issued an aggregate total of 0.5 million and 0.3 million shares of our common stock subject to post-combination service vesting conditions in fiscal 2026 and 2024, respectively. No restricted shares were issued in fiscal 2025. Restricted shares are legally issued and outstanding and are therefore included in total issued and outstanding common stock; however, such shares are not considered outstanding for accounting purposes until the applicable vesting conditions are met. As of July 31, 2026, 2025 and 2024, 0.5 million, 0.2 million and 0.4 million shares remained unvested, respectively. Employee Stock Purchase Plan In fiscal 2018, we adopted the Fiscal Year 2018 Employee Stock Purchase Plan (the "ESPP"). Through the end of fiscal 2026, a total of 13.4 million shares of common stock have been reserved for issuance under the ESPP. As of July 31, 2026, 7.2 million shares were available for future grant. The number of shares reserved includes an annual increase on the first day of each fiscal year pursuant to the ESPP's automatic annual increase provision. The ESPP provides for consecutive offering periods that have a typical duration of approximately 24 months in length and are comprised of four purchase periods of approximately six month increments. The offering periods are scheduled to start on the first trading day on or after June 15 and December 15 of each fiscal year. The ESPP contains a reset provision under which the offering period resets if the fair market value of our common stock on the purchase date is less than the fair market value on the first day of the offering period. During fiscal 2026, fiscal 2025 and fiscal 2024, under the ESPP, employees purchased approximately 0.5 million, 0.4 million and 0.5 million shares of common stock, respectively, at an average purchase price of $127.82, $146.31 and $106.46, respectively, with cash proceeds of $59.4 million, $63.6 million and $52.0 million, respectively. 122
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Table of Contents ESPP employee payroll contributions accrued as of July 31, 2026 and 2025, were $8.0 million and $9.4 million, respectively, and are included in accrued compensation in the consolidated balance sheets. Payroll contributions accrued as of July 31, 2026 will be used to purchase shares at the end of the current ESPP purchase period ending on December 15, 2026. Payroll contributions ultimately used to purchase shares are reclassified to stockholders' equity on the purchase date. In fiscal 2026 and 2024, certain outstanding ESPP offering periods were reset and automatically rolled over into new ESPP offering periods. The resets were accounted for as modifications; the resulting incremental stock-based compensation expense was immaterial in both periods and will be recognized over the remaining terms of the modified ESPP offering periods, ranging from approximately 6 months to 18 months. The assumptions used to fair value the purchase rights for the ESPP using the Black-Scholes option-pricing model consisted of the following: Year Ended July 31, 2026 2025 2024 Expected term (in years) 0.5 - 2.0 0.5 - 2.0 0.5 - 2.0 Expected stock price volatility 36.4% - 81.8% 43.6% - 47.6% 42.5% - 64.8% Risk-free interest rate 3.5% - 4.1% 4.0% - 4.3% 4.4% - 5.4% Dividend yield 0.0% 0.0% 0.0% The expected term represents the term from the first day of the offering period to the purchase dates within each offering period. The expected volatility was based on the historical volatility of our common stock. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for the expected term of the stock-based award. Our expected dividend yield was zero, as we have not and do not currently intend to declare dividends in the foreseeable future. Stock-based Compensation Expense The components of stock-based compensation expense recognized in the consolidated statements of operations, inclusive of amortization of previously capitalized internal-use software costs (Note 5, Balance Sheet Components), consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Cost of revenue $ 86,543 $ 68,145 $ 50,820 Sales and marketing 285,034 248,570 219,096 Research and development 335,013 249,919 180,554 General and administrative 115,333 94,716 77,206 Total $ 821,923 $ 661,350 $ 527,676 As of July 31, 2026, unrecognized stock-based compensation expense related to outstanding equity-based awards, including awards for which the service inception date has been met but the grant date has not been met, was $1,806.5 million, which we expect to be amortized over a weighted-average period of 2.5 years. 123
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Table of Contents Note 14. Common Stock Holders of common stock are entitled to one vote for each share of common stock held and are not entitled to receive dividends unless declared by our board of directors. The shares of common stock reserved for future issuance consisted of the following: July 31, 2026 (in thousands) Equity awards outstanding: Stock options 150 Unvested RSUs 8,879 Committed unvested PSAs 324 Unvested PSAs 997 Share purchase rights committed under the ESPP 1,757 Equity awards available for future grants: 2018 Plan 39,167 ESPP 7,219 Stock reserved for settlement of the 2028 Notes 3,925 Total 62,418 Committed unvested PSAs represent the difference between the maximum number of shares issuable if maximum performance is achieved and the number of shares issuable at 100% of target performance. (1) (1) 124
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Table of Contents Note 15. Income Taxes The geographical breakdown of income (loss) before the provision for income taxes consisted of the following: Year ended July 31, 2026 2025 2024 (in thousands) Domestic $ (100,269) $ (87,892) $ (112,758) International 83,130 69,601 83,529 Loss before provision for income taxes $ (17,139) $ (18,291) $ (29,229) The provision for income taxes consisted of the following: Year ended July 31, 2026 2025 2024 Current: (in thousands) Federal $ 140 $ (331) $ 203 State 4,912 4,272 1,337 Foreign 61,909 32,747 32,620 Total current tax expense 66,961 36,688 34,160 Deferred: Federal (2,138) 74 (4,526) State (446) 129 (693) Foreign (18,337) (13,704) (464) Total deferred tax benefit expense (20,921) (13,501) (5,683) Total provision for income taxes $ 46,040 $ 23,187 $ 28,477 125
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Table of Contents A reconciliation of U.S. federal statutory income tax rates to our effective tax rate for fiscal 2026 is as follows: Year Ended July 31, 2026 (in thousands) Percent Tax at federal statutory Rate $ (3,599) 21.0 % State and local income tax, net of federal (national) income tax effect 3,268 (19.1)% Foreign tax effects India Statutory tax rate difference between India and U.S. 3,053 (17.8)% Other 427 (2.5)% Israel Statutory tax rate difference between Israel and U.S. 10,649 (62.1)% Tax effect of internal restructuring 13,067 (76.2)% Change in valuation allowance (7,980) 46.6 % Other (1,530) 8.9 % Other foreign 8,380 (48.9)% Effects of cross-border tax laws (77) 0.4 % Tax credits Research credit (20,949) 122.2 % Foreign tax credit (6,373) 37.2 % Changes in valuation allowances 19,684 (114.8)% Nontaxable or nondeductible tax items Stock-based compensation 22,956 (133.9)% Other 3,842 (22.4)% Other adjustments 1,222 (7.1)% Effective income tax rate $ 46,040 (268.6)% The states and local jurisdictions that contribute to the majority (greater than 50%) of the tax effect in this category are Illinois and New Jersey. (1) (1) 126
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Table of Contents A reconciliation of U.S. federal statutory income tax rates to our effective tax rate for fiscal 2025 and fiscal 2024 is as follows: Year Ended July 31, 2025 2024 Tax at federal statutory rate 21.0 % 21.0 % State taxes (19.0)% (0.4)% Impact of foreign rate differential 129.4 % 48.7 % Meals and entertainment (15.9)% (7.0)% Stock-based compensation 174.1 % 162.6 % Transaction costs (0.2)% (1.3)% U.S. tax credits 185.4 % 89.3 % Change in valuation allowance (568.9)% (471.3)% Withholding tax (29.2)% (12.5)% Waived deductions under Section 59A — % 72.1 % Nondeductible penalties (1.9)% (0.2)% Return to provision true ups (0.2)% 2.2 % Other (1.4)% (0.6)% Effective tax rate (126.8)% (97.4)% Cash paid for income taxes, net of refunds received for fiscal 2026, consisted of the following: Year Ended July 31, 2026 (in thousands) Federal $ (3,227) State and local 3,662 Foreign India 21,761 Israel 16,807 Other 15,092 Income taxes, net of amounts refunded $ 54,095 Our effective tax rate differed from the U.S. statutory rate in fiscal 2026, 2025, and 2024, primarily due to earnings being taxed at different rates in foreign jurisdictions, the tax benefit from stock-based compensation, withholding taxes related to customer payments in certain foreign jurisdictions in which we conduct business, and the ongoing impact of valuation allowances against our deferred tax assets. In fiscal 2026 the rate was also impacted by internal restructuring for the integration of a former acquired business into its existing corporate structure. In fiscal 2025 the rate was also impacted by the release of the UK valuation allowance. In fiscal 2024 the rate was impacted by certain tax planning actions which reduced the amount of waived deductions under Section 59A related to our fiscal 2023. During fiscal 2026 and 2024 we recognized an income tax benefit of $4.5 million and $5.2 million as a result of a release in our valuation allowance on deferred tax assets due to deferred taxes recorded as part of the acquisition accounting of business combinations. Refer to Note 6, Business Combinations, for further information. 127
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Table of Contents The tax effects of temporary differences that give rise to significant portions of our deferred tax assets and liabilities consisted of the following: July 31, 2026 2025 (in thousands) Deferred tax assets: Net operating losses and credit carryovers $ 284,521 $ 277,413 Deferred revenue 371,494 246,181 Research and development capitalization 281,836 289,735 Tax credits carryovers 295,370 226,685 Other 175,846 137,987 Gross deferred tax assets 1,409,067 1,178,001 Less: Valuation allowance (1,086,835) (995,412) Total deferred tax assets $ 322,232 $ 182,589 Deferred tax liabilities: Intangible assets $ (57,366) $ (6,489) Deferred contract acquisition costs (142,907) (114,182) Property and equipment (39,706) (17,004) Operating lease right-of-use assets (45,917) (29,959) Other (7,804) — Total deferred tax liabilities $ (293,700) $ (167,634) Net deferred tax assets $ 28,532 $ 14,955 A deferred tax liability has not been recognized on the excess of the amount for financial reporting over the tax basis of investments in foreign subsidiaries that are indefinitely reinvested outside the U.S. Income taxes are generally incurred upon a repatriation of assets, a sale, or a liquidation of the subsidiary. The excess of the amount for financial reporting over the tax basis in the investments in foreign subsidiaries, as well as the unrecognized deferred tax liability, are not material for the periods presented. The change in the valuation allowance consisted of the following: Year ended July 31, 2026 2025 2024 (in thousands) Balance as of the beginning of the period $ 995,412 $ 833,908 $ 671,381 Change during the period 91,423 161,504 162,527 Balance as of the end of the period $ 1,086,835 $ 995,412 $ 833,908 The realization of deferred tax assets is dependent upon the generation of sufficient taxable income of the appropriate character in future periods. We regularly assess our ability to realize the deferred tax assets on a quarterly basis and we establish a valuation allowance if it is more-likely-than-not that some portion of the deferred tax assets will not be realized. We weigh all available positive and negative evidence, including our earnings history and results of recent operations, scheduled reversals of deferred tax liabilities, projected future taxable income, and tax planning strategies. Due to the weight of objectively verifiable negative evidence, including our history of losses, we believe that it is more likely than not that our 128
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Table of Contents U.S. federal and state deferred tax assets will not be realized as of July 31, 2026 and 2025. Accordingly, we have maintained a full valuation allowance against such deferred tax assets. The portion of the valuation allowance for deferred tax assets for which subsequently recognized tax benefits will be credited directly to contributed capital was $48.0 million in fiscal 2025. Based on our assessment of current income and anticipated future earnings, there is a reasonable possibility that we will have sufficient evidence to release a significant portion of the valuation allowance in the U.S. within the next 12 months. However, our judgment regarding future earnings and the exact timing and amount of any valuation allowance release are subject to change due to many factors, including future market conditions, the ability to successfully execute our business plans, and the amount of stock-based compensation tax deductions available in the future. Release of the valuation allowance would result in the recognition of net deferred tax assets on our consolidated balance sheet and would decrease income tax expense in the period the release is recorded. The amount of the deferred tax asset considered realizable, however, could be adjusted if estimates of future taxable income during the carryforward period are reduced or increased or if objective negative evidence in the form of cumulative losses is no longer present and additional weight may be given to subjective evidence such as our projections for growth. In the event we determine that we will be able to realize all or part of our net deferred tax assets in the future, the valuation allowance against our deferred tax assets will be reversed in the period in which we make such determination. As of July 31, 2026, we have net operating loss carryforwards for U.S. federal income tax purposes of $1,062.9 million, which are available to offset future federal taxable income. These net operating losses will carry forward indefinitely. As of July 31, 2026, we have net operating loss carryforwards for state income tax purposes of $600.4 million. Beginning in 2026, $531.5 million of state net operating losses will begin to expire at different periods. The remaining $68.9 million of state net operating losses will carry forward indefinitely. As of July 31, 2026, we had foreign net operating loss carryforward of $71.0 million, all of which will be carried forward indefinitely. As of July 31, 2026, we also had U.S. federal, and California research and development and other tax credit carryforwards of $188.8 million and $122.6 million, respectively. If not utilized, the federal research and development tax credit carryforwards will begin expiring at different periods beginning in 2037. Our California research and development tax credits may be carried forward indefinitely. In the event we experience an ownership change within the meaning of Section 382 of the Internal Revenue Code (“IRC”), our ability to utilize net operating losses, tax credits and other tax attributes may be limited. The annual limitation would not automatically result in the loss of net operating loss carryforwards but may limit the amount available in any given future period. We are subject to income taxes in the U.S. and various foreign jurisdictions. As of July 31, 2026, all years are open for examination and may become subject to examination in the future. Significant judgment is required in evaluating our tax positions and determining our income tax expense for the fiscal year. During the ordinary course of business, there are transactions and calculations for which the ultimate tax determination is uncertain. Our estimate of the potential outcome of any tax position is subject to management’s assessment of relevant risks, facts and circumstances existing at that time. These unrecognized tax benefits are established when we believe that certain positions might be challenged despite the belief that our tax return positions are fully supportable. We recognize interest and penalties associated with our unrecognized tax benefits as a component of our income tax expense. For the periods presented, we did not have material interest or penalties associated with the unrecognized tax benefits in the consolidated financial statements. We had $117.0 million of gross unrecognized tax benefits as of July 31, 2026, of which $17.5 million would affect our effective tax rate if recognized. The remaining gross unrecognized tax benefits relate to income tax positions which, if recognized, would be in the form of additional deferred tax assets that would be offset by a valuation allowance. The amount of interest and penalties accrued as of July 31, 2026 was insignificant. 129
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Table of Contents The changes in our gross unrecognized tax benefits consisted of the following: Amount (in thousands) Balance as of July 31, 2024 $ 63,925 Gross increase for tax positions of prior years 861 Gross (decrease) for tax positions of prior years (2,592) Gross increase for tax positions of current year 24,967 Balance as of July 31, 2025 87,161 Gross (decrease) for tax positions of prior years (727) Gross increase for tax positions of current year 30,543 Balance as of July 31, 2026 $ 116,977 Note 16. Net Loss Per Share The computation of basic and diluted net loss per share consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands, except per share data) Net loss $ (63,179) $ (41,478) $ (57,706) Weighted-average shares used in computing net loss per share, basic and diluted 160,219 154,404 149,586 Net loss per share, basic and diluted $ (0.39) $ (0.27) $ (0.39) As we reported net losses for all periods presented, we excluded all potentially dilutive securities from the calculation of diluted net loss per share as their effect would have been antidilutive. The potentially dilutive securities that were excluded from the computation of diluted net loss per share as their effect would be antidilutive consisted of the following: July 31, 2026 2025 2024 (in thousands) Unvested RSUs and shares of common stock 9,401 8,702 9,198 Stock options 150 177 453 Unvested PSAs 997 981 1,009 Share purchase rights under the ESPP 1,757 536 514 2028 Notes 3,925 3,925 — 2025 Notes — — 7,626 Total 16,230 14,321 18,800 Unvested PSAs are presented at the target number of shares, reflecting 100% attainment of applicable performance conditions, with no shares assumed above target levels. Unvested PSAs exclude awards for which performance conditions have not been established as of July 31, 2026, as they are not considered outstanding for accounting purposes. Based on the initial conversion price, the total outstanding principal amount of the 2028 Notes and 2025 Notes as of July 31, 2026, 2025 and 2024 would have been convertible into approximately 3.9 million, 3.9 million and 7.6 million shares, respectively of our common stock. (1) (2) (2) (1) (2) 130
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Note 17. Segment and Geographic Information The segment revenue, significant adjusted segment expenses and other segment items to reconcile to net loss in the consolidated statements of operations consisted of the following: Year Ended July 31, 2026 2025 2024 (in thousands) Revenue $ 3,352,523 $ 2,673,115 $ 2,167,771 Less: Adjusted cost of revenue 660,972 532,067 411,484 Adjusted sales and marketing expenses 1,179,161 997,896 868,410 Adjusted research and development expenses 559,720 409,894 313,208 Adjusted general and administrative expenses 185,561 153,127 132,422 Stock-based compensation expense and related payroll taxes 841,648 685,534 549,100 Amortization expense of acquired intangible assets 43,468 16,820 14,624 Restructuring and other charges 10,260 4,921 — Acquisition-related expenses 5,000 1,316 — Add: Other segment items, net 70,088 86,982 63,771 Net loss $ (63,179) $ (41,478) $ (57,706) Adjusted to exclude stock-based compensation and related employer payroll taxes, amortization of acquired intangible assets, restructuring and other charges, and acquisition-related expenses (general and administrative expense only). Other segment items, net includes interest income, interest expense, other expense, net and provision for income taxes. The long-lived assets by geographical area, inclusive of property and equipment, net and operating lease right-of-use assets, consisted of the following: July 31, 2026 2025 (in thousands) United States $ 621,165 $ 431,072 Rest of the world 269,067 202,077 Total $ 890,232 $ 633,149 Refer to Note 2, Revenue Recognition for information on revenue by geography. Note 18. Retirement Benefit Plan We sponsor a qualified defined contribution plan intended to qualify under Section 401 of the Internal Revenue Code. For fiscal 2026, fiscal 2025 and fiscal 2024, we incurred expenses of $16.6 million, $13.5 million and $9.5 million related to the matching contributions, respectively. Note 19. Subsequent Events On September 1, 2026, we committed to a plan to restructure and reduce our workforce, strategically reallocating resources to provide additional capacity to support our AI and growth initiatives. In connection with these actions, we expect to reduce our worldwide headcount by approximately 3% and incur aggregate non-recurring charges of approximately (1) (1) (1) (1) (2) (1) (2) 131
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Table of Contents $30.0 million to $33.0 million, consisting primarily of employee severance and benefit costs. We expect to recognize the majority of these charges in the first half of fiscal 2027. 132
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Table of Contents Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None. Item 9A. Controls and Procedures Evaluation of Disclosure Controls and Procedures We maintain "disclosure controls and procedures," as defined in Rule 13a–15(e) and Rule 15d–15(e) under the Securities Exchange Act of 1934, as amended ("Exchange Act"), that are designed to provide reasonable assurance that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to provide reasonable assurance that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to our management, including our principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure. Our management, with the participation of our Chief Executive Officer and our Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures as of July 31, 2026. Based on such evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as of such date, our disclosure controls and procedures were effective at the reasonable assurance level. Management's Report on Internal Control Over Financial Reporting Our management is responsible for establishing and maintaining adequate “internal control over financial reporting,” as defined in Rule 13a-15(f) and Rule 15d-15(f) under the Exchange Act. Our management conducted an evaluation of the effectiveness of our internal control over financial reporting as of July 31, 2026 based on the criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on the results of its evaluation, management concluded that our internal control over financial reporting was effective as of July 31, 2026. The effectiveness of our internal control over financial reporting as of July 31, 2026 has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in its report which is included in Item 8 of this Form 10-K. Management excluded Red Canary, Inc. acquired on August 1, 2025, SPLXAI Inc. acquired on October 31, 2025, SquareX Holdings, Inc. acquired on February 5, 2026, and Symmetry Systems, Inc. acquired on May 27, 2026, from its evaluation of internal control over financial reporting as of July 31, 2026. Red Canary, Inc., SPLXAI Inc., SquareX Holdings, Inc. and Symmetry Systems, Inc. are wholly owned subsidiaries whose total assets and total revenues excluded from management’s assessment of internal controls over financial reporting collectively represent approximately 0.1% and 4.4%, respectively, of the related consolidated financial statement amounts as of and for the year ended July 31, 2026. Changes in Internal Control Over Financial Reporting There was no change in our internal control over financial reporting identified in connection with the evaluation required by Rule 13a- 15(d) and 15d-15(d) of the Exchange Act that occurred during the fiscal quarter ended July 31, 2026 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting. Inherent Limitations on Effectiveness of Controls Our management, including our Chief Executive Officer and Chief Financial Officer, believes that our disclosure controls and procedures and internal control over financial reporting are designed to provide reasonable assurance of achieving their objectives and are effective at the reasonable assurance level. However, our management does not expect that 133
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our disclosure controls and procedures or our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. These inherent limitations include the realities that judgments in decision making can be faulty, and that breakdowns can occur because of a simple error or mistake. Additionally, controls can be circumvented by the individual acts of some persons, by collusion of two or more people or by management override of the controls. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a cost– effective control system, misstatements due to error or fraud may occur and not be detected. Item 9B. Other Information Securities Trading Plans of Directors and Executive Officers During the three months ended July 31, 2026, none of the Company's directors or officers, as defined in Rule 16a-1(f) of the Exchange Act adopted, modified or terminated a "Rule 10b5-1 trading arrangement" or a "non-Rule 10b5-1 trading arrangement," as such terms are defined in Regulation S-K Item 408. Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections Not Applicable. 134
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PART III Item 10. Directors, Executive Officers and Corporate Governance The information required by this Item (other than the information set forth in the following paragraphs) will be included in our definitive proxy statement for our 2026 annual meeting of stockholders, or the 2026 Proxy Statement, which will be filed with the SEC within 120 days after the end of our fiscal year ended July 31, 2026, and is incorporated herein by reference. Code of Conduct We have adopted a code of business conduct and ethics, or Code of Conduct, that applies to all of our employees, executive officers and directors. The full text of the Code of Conduct is available on our website at https://ir.zscaler.com. The nominating and corporate governance committee of our board of directors is responsible for overseeing the Code of Conduct and must approve any waivers of the Code of Conduct for employees, executive officers and directors. We expect that any amendments to the Code of Conduct, or any waivers of its requirements, will be disclosed on our website, as required by applicable law or the listing standards of The Nasdaq Global Market. Insider Trading Policy We have adopted an Insider Trading Policy that governs the purchase, sale and/or other dispositions of our securities by directors, executive officers and employees. Our Insider Trading Policy also provides that we will not transact in any of our own securities unless in compliance with U.S. securities laws. We believe that our Insider Trading Policy is reasonably designed to promote compliance with insider trading laws, rules and regulations, and the listing standards of The Nasdaq Global Market. A copy of our Insider Trading Policy is filed as Exhibit 19.1 to this Annual Report on Form 10-K. Item 11. Executive Compensation The information required by this item is incorporated herein by reference to our 2026 Proxy Statement. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters The information required by this item is incorporated herein by reference to our 2026 Proxy Statement. Item 13. Certain Relationships and Related Transactions, and Director Independence The information required by this item is incorporated herein by reference to our 2026 Proxy Statement. Item 14. Principal Accountant Fees and Services The information required by this item is incorporated herein by reference to our 2026 Proxy Statement. 135
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PART IV Item 15. Exhibits and Financial Statement Schedules (a)(1) Financial Statements See Index to Financial Statements in Item 8 of this Annual Report on Form 10-K. (a)(2) Financial Statement Schedules All financial statement schedules have been omitted as the information is not required under the related instructions or is not applicable or because the information required is already included in the financial statements or the notes to those financial statements. (a)(3) Exhibits Incorporated by Reference ExhibitNumber Exhibit Description Form File No. Exhibit Filing Date FiledHerewit 3.1 Amended and Restated Certificate of Incorporation. 10-Q 001-38413 3.1 June 7, 2018 3.2 Amended and Restated Bylaws. 8-K 001-38413 3.1 March 2, 2023 4.1 Form of Common Stock Certificate of the Registrant. S-1 333-223072 4.2 February 16, 2018 4.2 Description of Capital Stock. 10-K 001-38413 4.3 September 18, 2019 4.3 Indenture, dated as of July 3, 2025 by and between the Registrant andU.S. Bank Trust Company, National Association, as Trustee. 8-K 001-38413 4.1 July 3, 2025 4.4 Form of Note, representing Registrant's 0.00% Convertible SeniorNotes due 2028 (included as Exhibit A to the Indenture filed as Exhibit4.3). 8-K 001-38413 4.1 July 3, 2025 10.1 Form of Indemnification Agreement between the Registrant and eachof its directors and executive officers. S-1 333-223072 10.1 February 16, 2018 10.2+ Amended and Restated FY2018 Equity Incentive Plan. 10-K 001-38413 10.2 September 11, 2025 10.3+ Form of Stock Option Agreement under the Amended and RestatedFY2018 Equity Incentive Plan. 10-K 001-38413 10.2 September 18, 2019 10.4+ Form of Restricted Stock Unit Agreement under the Amended andRestated FY2018 Equity Incentive Plan. 10-K 001-38413 10.2 September 18, 2019 10.5+ Form of Restricted Stock Award Agreement under the Amended andRestated FY2018 Equity Incentive Plan. 10-K 001-38413 10.5 September 11, 2025 10.6+ FY2018 Employee Stock Purchase Plan and related form agreements.S-1/A 333-223072 10.3 March 13, 2018 10.7+ 2007 Stock Plan and related form agreements. S-1/A 333-223072 10.4 March 5, 2018 10.8+ Employee Incentive Compensation Plan. S-1 333-223072 10.5 February 16, 2018 10.9† Sublease, by and between Registrant and Micron Technology, Inc. 10-Q 001-38413 10.1 June 5, 2019 10.10† First Amendment to Sublease, by and between Registrant and MicronTechnology, Inc., dated July 21, 2026. X 10.11† Sublease, by and between Registrant and Airbnb, Inc., dated April 24,2025. 10-Q 001-38413 10.1 May 29, 2025 10.12+ Change of Control and Severance Policy (as amended and restated onNovember 26, 2024). 8-K 001-38413 10.1 December 2, 2024 10.13+ Employment Agreement between the Registrant and Jagtar S.Chaudhry, dated as of August 23, 2017. S-1 333-223072 10.8 February 16, 2018 10.14+ Offer Letter between the Registrant and Robert Schlossman, dated as ofDecember 22, 2015. S-1 333-22307210.11 February 16, 2018 136
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Table of Contents 10.15+ Offer Letter between the Registrant and Karen Blasing, dated as ofDecember 23, 2016. S-1 333-22307210.14 February 16, 2018 10.16+ Offer Letter between the Registrant and Andrew Brown, dated as ofOctober 14, 2015. S-1 333-22307210.15 February 16, 2018 10.17+ Offer Letter between the Registrant and Scott Darling, dated as ofNovember 16, 2016. S-1 333-22307210.16 February 16, 2018 10.18+ Offer Letter between the Registrant and Charles Giancarlo, dated as ofNovember 22, 2016. S-1 333-22307210.17 February 16, 2018 10.19+ Offer Letter between the Registrant and Mike Rich, dated as ofNovember 2, 2023. 10-K 001-38413 10.17 September 12, 2024 10.20+ Offer Letter between the Registrant and Adam Geller, dated as ofAugust 8, 2024. 10-K 001-38413 10.21 September 11, 2025 10.21+ Offer Letter between the Registrant and Kevin Rubin, dated as of April23, 2025. 10-K 001-38413 10.23 September 11, 2025 10.22 Form of Confirmation for Capped Call Transactions. 8-K 001-38413 10.1 July 3, 2025 19.1 Insider Trading Policy. 10-K 001-38413 19.1 September 12, 2024 21.1 Significant Subsidiaries of the Registrant. X 23.1 Consent of PricewaterhouseCoopers LLP, Independent RegisteredPublic Accounting Firm. X 24.1 Power of Attorney (incorporated by reference to the signature page tothis Annual Report on Form 10-K). X 31.1 Certification of the Principal Executive Officer pursuant to ExchangeAct Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302of the Sarbanes-Oxley Act of 2002. X 31.2 Certification of the Principal Financial Officer pursuant to ExchangeAct Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302of the Sarbanes-Oxley Act of 2002. X 32.1* Certification of the Principal Executive Officer and Principal FinancialOfficer pursuant to 18 U.S.C. Section 1350, as adopted pursuant toSection 906 of the Sarbanes-Oxley Act of 2002. X 97.1+ Compensation Recovery Policy. 10-K 001-38413 97.1 September 12, 2024 101.INS Inline XBRL Instance Document X 101.SCH Inline XBRL Taxonomy Extension Schema Document X 101.CAL Inline XBRL Taxonomy Extension Calculation Linkbase Document X 101.DEF Inline XBRL Taxonomy Extension Definition Linkbase Document X 101.LAB Inline XBRL Taxonomy Extension Label Linkbase Document X 101.PRE Inline XBRL Taxonomy Extension Presentation Linkbase Document X 104 Cover Page Interactive Data File - (formatted as Inline XBRL andcontained in Exhibit 101) X _______________________________________ + Indicates management contract or compensatory plan or arrangement. † Certain portions of this exhibit (indicated by "[***]") have been omitted as Registrant determined the omitted information (i) is not material and (ii) would be competitively harmful to Registrant if publicly disclosed. * The certifications furnished in Exhibit 32.1 hereto are deemed to accompany this Annual Report on Form 10-K and will not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, except to the extent that the registrant specifically incorporates it by reference. Item 16. Form 10-K Summary None. 137
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SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Zscaler, Inc. September 3, 2026 /s/ Kevin Rubin Kevin Rubin Chief Financial Officer 138
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POWER OF ATTORNEY KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below hereby constitutes and appoints Jagtar Chaudhry and Kevin Rubin, and each of them, as his or her true and lawful attorney-in-fact and agent with full power of substitution, for him or her in any and all capacities, to sign any and all amendments to this report, and to file the same, with exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, granting unto said attorney-in-fact, proxy, and agent full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection therewith, as fully for all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorney-in-fact, proxy and agent, or his substitute, may lawfully do or cause to be done by virtue hereof. Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Signature Title Date /s/ Jagtar Chaudhry Chief Executive Officer and Chairman of the Board ofDirectors(Principal Executive Officer) September 3, 2026 Jagtar Chaudhry /s/ Kevin Rubin Chief Financial Officer(Principal Accounting and Financial Officer) September 3, 2026 Kevin Rubin /s/ James Beer Director September 3, 2026 James Beer /s/ Karen Blasing Director September 3, 2026 Karen Blasing /s/ Andrew Brown Director September 3, 2026 Andrew Brown /s/ Scott Darling Director September 3, 2026 Scott Darling /s/ Charles Giancarlo Director September 3, 2026 Charles Giancarlo /s/ Eileen Naughton Director September 3, 2026 Eileen Naughton /s/ David Schneider Director September 3, 2026 David Schneider 139
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Exhibit 10.10 CERTAIN IDENTIFIED INFORMATION HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED, AND THE EXCLUDED TERMS HAVE BEEN MARKED AT THE APPROPRIATE PLACE WITH THREE ASTERISKS [***] FIRST AMENDMENT TO SUBLEASE THIS FIRST AMENDMENT TO SUBLEASE (this “First Amendment”) is made and entered into by and between MICRON TECHNOLOGY, INC., a Delaware corporation (“Sublessor”), and ZSCALER, INC., a Delaware corporation (“Sublessee”). RECITALS This First Amendment is made with respect to the following facts: A. Sublessor and Sublessee entered into that certain Sublease dated March 26, 2019 (the “Sublease”) for a portion of the premises consisting of approximately 68,962 square feet of space constituting the entirety of the fifth and seventh floors (the “Phase I Premises”), approximately 34,481 square feet of space located on the sixth floor (the “Phase II Premises”), approximately 34,481 square feet of space located on the fourth floor (the “Phase III Premises”), approximately 34,481 square feet of space located on the third floor (the “Phase IV Premises”. The Phase I Premises, Phase II Premises, Phase III Premises, and the Phase IV Premises comprise the “Subleased Premises”. B. The Commencement Date occurred on October 1, 2019, and the Term is currently scheduled to expire on September 30, 2026. C. Sublessor and Sublessee now wish to amend the Sublease to extend the Term of the Sublease as more particularly set forth below. AMENDMENT NOW THEREFORE, in consideration of the facts set forth in the Recitals and for other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the parties agree as follows: 1. Definitions; Recitals. All capitalized terms used but not defined in this First Amendment have the meanings set forth for such terms in the Sublease. The foregoing Recitals are hereby incorporated by reference, as fully set forth herein. 2. Effective Date. The term “First Amendment Effective Date” means the later of the date that Sublessor executes this First Amendment or the date that Sublessee executes this First Amendment, both as indicated on the signature page. 3. Sublease Term. Effective as of the First Amendment Effective Date, the Sublease Term is extended for a period of one (1) month (the “Extension Period”), commencing on October 1, 2026, and expiring on October 31, 2026 (the “Expiration Date”), unless earlier 1
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terminated or extended in accordance with the terms of the Sublease, as amended by this First Amendment. Section 3.B. of the Sublease and all references to the Sublease Term and the Expiration Date in the Sublease are hereby amended accordingly. 4. Base Rent. Except as otherwise provided in this Section 4, Sublessee will pay Base Rent duringthe Extension Period in the amount of $[***], and Additional Rent for the Subleased Premises shall be paidthrough the Expiration Date in accordance with the current terms of the Sublease. 5. Brokers. Sublessor and Sublessee hereby represent and warrant to each other that they have not dealt with any broker, agent or finder in connection with this First Amendment. Sublessor and Sublessee hereby agree to indemnify and hold the other party harmless from all damages, liabilities and expenses, including reasonable attorney fees, arising from any claims or demands of any broker, agent or finder for any commission alleged to be due to any broker, agent or finder in connection with this First Amendment as a result of any action or undertaking by the indemnifying party. 6. Entire Agreement. This First Amendment and the Sublease together set forth the entire agreement between the parties with respect to the matters set forth herein and therein. There have been no additional oral or written representations or agreements. 7. Ratification; Conflict. Except as amended by this First Amendment, the Sublease and the terms and provisions contained therein remain unmodified and in full force and effect and the parties ratify and confirm the terms of the Sublease, as amended by this First Amendment. In the event of a conflict between the terms of the Sublease and the terms of this First Amendment, the terms of this First Amendment will control. 8. Sublessee Representations. Sublessee represents and warrants to Sublessor that as of the First Amendment Effective Date: (a) Sublessee has been duly authorized to make and execute this First Amendment, (b) Sublessee is not in default under any of the terms and provisions of the Sublease beyond any applicable notice and cure period, (c) to Sublessee’s knowledge, Sublessor is not in default under any of the terms and provisions of the Sublease beyond any applicable notice and cure period, and (d) to Sublessee’s knowledge, Sublessee has no defense, offset, lien, claims or counterclaim against Sublessor under the Sublease or against the obligations of Sublessee under the Sublease (including, without limitation, any rentals or other charges due or to become due under the Sublease). 9. Sublessor Representations. Sublessor represents and warrants to Sublessee that as of the First Amendment Effective Date: (a) Sublessor has been duly authorized to make and execute this First Amendment, (b) Sublessor is not in default under any of the terms and provisions of the Sublease beyond any applicable notice and cure period, and (c) to Sublessor’s knowledge, Sublessee is not in default under any of the terms and provisions of the Sublease beyond any applicable notice and cure period. 10. Counterparts; Electronic Signatures. This First Amendment may be executed in counterparts, each of which will constitute an original, but all of which, when taken together, will constitute but one agreement. Executed copies hereof may be delivered by e-mail or other electronic means (including, without limitation, Adobe Sign, Docusign, and other similar 2
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applications), and upon receipt will be deemed originals and binding upon the parties hereto, regardless of whether originals are delivered thereafter. (Signatures on following page) 3
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IN WITNESS WHEREOF, Sublessor and Sublessee each caused this First Amendment to be executed and delivered as of the First Amendment Effective Date. SUBLESSOR: MICRON TECHNOLOGY, INC., a Delaware corporation By: /s/ Heather BaldwinName: Heather BaldwinTitle: CVP, Procurement, Indirect & Real EstateDate: 07/21/2026 SUBLESSEE: ZSCALER, INC., a Delaware corporation By: /s/ Kevin RubinName: Kevin RubinTitle: CFODate: July 8, 2026 4
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Exhibit 21.1 SUBSIDIARIES OF ZSCALER, INC. Name of Subsidiary Jurisdiction of Incorporation Airgap Networks Inc. United States Avalor Technologies LTD Israel Red Canary Inc. United States Smokescreen Technologies Private Limited India SPLXAI Inc. United States SquareX Holdings, Inc. United States ZSC Brasil LTDA Brazil ZSC Holdings Limited United States Zscaler Australia PTY LTD Australia Zscaler Austria GmbH Austria Zscaler Canada, Inc. Canada Zscaler Costa Rica S.A. Costa Rica Zscaler France SARL France Zscaler Germany GmbH Germany Zscaler Israel LTD Israel Zscaler K.K. Japan Zscaler Netherlands B.V. Netherlands Zscaler Softech India Private Limited India Zscaler Spain S.L. Spain Zscaler Sweden AB Sweden Zscaler Switzerland GmbH Switzerland Zscaler Technologies Mexico, S. DE R.L. DE C.V. Mexico Zscaler UK LTD United Kingdom Zscaler US Government Solutions, LLC United States
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Exhibit 23.1 CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We hereby consent to the incorporation by reference in the Registration Statements on Form S-8 (Nos. 333-290190, 333- 282061, 333-274512, 333-267439, 333-259587, 333-248870, 333-233831, 333-227323, and 333-223740) of Zscaler, Inc. of our report dated September 3, 2026 relating to the financial statements and the effectiveness of internal control over financial reporting, which appears in this Form 10-K. /s/ PricewaterhouseCoopers LLP San Jose, California September 3, 2026
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Exhibit 31.1 CERTIFICATION OF PRINCIPAL EXECUTIVE OFFICER PURSUANT TO EXCHANGE ACT RULES 13a-14(a) AND 15d-14(a), AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 I, Jagtar Chaudhry, certify that: 1. I have reviewed this Annual Report on Form 10-K of Zscaler, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: September 3, 2026 ZSCALER, INC. By: /s/ Jagtar Chaudhry Name: Jagtar Chaudhry Title: Chief Executive Officer (Principal Executive Officer)
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Exhibit 31.2 CERTIFICATION OF PRINCIPAL FINANCIAL OFFICER PURSUANT TO EXCHANGE ACT RULES 13a-14(a) AND 15d-14(a), AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 I, Kevin Rubin, certify that: 1. I have reviewed this Annual Report on Form 10-K of Zscaler, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant's other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and 5. The registrant's other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting. Date: September 3, 2026 ZSCALER, INC. By: /s/ Kevin Rubin Name: Kevin Rubin Title: Chief Financial Officer (Principal Financial Officer)
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Exhibit 32.1 CERTIFICATIONS OF PRINCIPAL EXECUTIVE OFFICER AND PRINCIPAL FINANCIAL OFFICER PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 I, Jagtar Chaudhry, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Annual Report on Form 10-K of Zscaler, Inc. for the fiscal year ended July 31, 2026 fully complies with the requirements of Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934 and that information contained in such Annual Report on Form 10-K fairly presents, in all material respects, the financial condition and results of operations of Zscaler, Inc. Date: September 3, 2026 By: /s/ Jagtar Chaudhry Name: Jagtar Chaudhry Title: Chief Executive Officer (Principal Executive Officer) I, Kevin Rubin, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Annual Report on Form 10-K of Zscaler, Inc. for the fiscal year ended July 31, 2026 fully complies with the requirements of Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934 and that information contained in such Annual Report on Form 10-K fairly presents, in all material respects, the financial condition and results of operations of Zscaler, Inc. Date: September 3, 2026 By: /s/ Kevin Rubin Name: Kevin Rubin Title: Chief Financial Officer (Principal Financial Officer)